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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Plants By Post is my number 1 "go to" for top quality indoor and outdoor plants. I have consistently received plants of the highest standard in very strong and secure packaging and always in 3 - 5 wor... Leggi di più

Valutata 5 stelle su 5

I’ve used plants by post several times. Living in France , I.can gift a plant in the UK All my friends who have received a plant. ( especially recently a beautiful olive tree ) have been pleased an... Leggi di più

Valutata 5 stelle su 5

I bought a miniature rose - champage - in a champagne bucket style pot for my sister and brother-in- law when they celebrated their 30th anniversary. The rose arrived on the right day, is beautiful... Leggi di più

Valutata 1 stelle su 5

Would never buy from again, ordered a coffee plant and was advised a 3-5 working days for delivery. I finally receive a tracking number 2 weeks later, and after checking the tracking number for two da... Leggi di più

Dettagli dell'azienda

  1. Negozio per l'esposizione di piante

Scritti dall'azienda

Born out of a passion for plants we launched Plants By Post in 2015 with the aim to provide high quality plants as gifts. Our aim when we started was to provide plants as gifts and gift wrapped in a way that we would be happy to send to someone. Our gift wrapping involves using tissue paper, appropriate cellophane and finished with a satin ribbon hand tied bow. We are always adding new items to the range increasing the range of plants we offer. We work hard with our suppliers to bring you top quality plants at the best prices. If you are looking for something specific then please get in contact via the contact us page and we will be pleased to help. Every plant is picked, checked and packed carefully and using specially designed boxes which are 100% recyclable. There is the option of gift wrapping to make it that little more special on arrival. Whatever product you choose be sure to have the confidence that our small team will take care of your gift every step of the way.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

383 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 28% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(383)

28 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Coffee bean plant

I ordered a coffee bean plant and it was fantastic. The plant was in a great condition when it arrived and was much bigger than expected. Postage was quick and I was kept up to date on its status. One very happy recipient.

8 dicembre 2020
Valutata 5 stelle su 5

Christmas flowers

I’ve just used Plants by post, for the first time. I am VERY impressed both by the quality of the plants and speed of the order. Thank you. A first class product and service, at a second class price.

7 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Amazing customers service !!!

Great customer service and beautiful plants.
I had a small issue with a plant (probably not their fault).
I sent them an email and a video, and they sent me another plant immediately.
They new plant is perfect.
I'm happy and I will definitely use this site again in the future :) Thank you !
Piero

3 dicembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Unprofessional, rude, unreliable

Product arrived two days late and ruined my moms birthday. Absolutely disgusting and unprofessional customer service. Not a single apology or attempt to resolve/compensate for the error on their website.
Beware: do NOT click your required delivery date on the websites calendar, as it isn’t linked to their purchasing process. Laughable.
Do not recommend whatsoever

2 dicembre 2020
Valutata 3 stelle su 5

Beautiful poinsettia, disappointing website

The poinsettia was beautiful and arrived in good condition. I ordered it as a Christmas gift for mum who lives 150 miles away and I wont see her over Christmas. However, the 3 star rating was given because I chose to have it delivered in Friday 18th December but it arrived on Friday 27th November. A little too early. I went onto the website to check my order to see if it was my mistake but nowhere does it state a chosen delivery date. It's as if the facility to select did not exist so I could not check it.

2 dicembre 2020
Logo di Plants By Post

Risposta di Plants By Post

Many apologise for this we have experienced an issue with the date selecter which is now sorted. If you message me on sales@plantsbypost.co.uk I’ll be happy to send you a gift voucher as an apology. Sorry again Jonny

Valutata 2 stelle su 5

Disappointed

On the plus side, the plants were delivered on the day indicated, but the delivery company had ripped and squashed the boxes. This obviously is not Plants by Post responsibility, but they employ the delivery company and should be monitoring their on-line feedback and act accordingly (I was asked by Trustpilot to review the delivery company. I did and they responded but their reply was non plus, they seemed not to care!)

The plants received were 'ok' they were not dead but I had to 'dead head' several of the plants and cut away some of the dying leaves. If I had gone to a shop to buy plants, I would not have picked these up and would either picked some other better plants or not bought any at all.

The card that came with the plants stated that they were had picked with care, I don't think that was actually the case.

2 dicembre 2020
Logo di Plants By Post

Risposta di Plants By Post

Hi Simon
It’s a shame to hear of your experience - we do employ the courier and we have very few issues but they do occur sometimes. It’s a shame you didn’t get in contact to discuss your issues so we could resolve these. Feel free to email
us on sales@plantsbypost.co.uk thanks Jonny

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