Initially received a good price for Wegovy, received regular emails asking me to reorder. Was late trying to order last prescription and was denied the monthly discount, very disappointing! Having... Leggi di più
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Scopri cosa dicono le persone
For the first time in quite a while my medication was correct, and all pouched. I must thank Megan, on the Customer Service Team, for taking the time to help me when I was trying to resolve a rece... Leggi di più
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Very poor….I keep getting that many notifications that I need to order my medication but I have already ordered it…then it takes for ages to receive any medication. My husband gets his medication... Leggi di più
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As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Scritti dall'azienda
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Informazioni di contatto
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Regno Unito
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
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I will never use these again have not…
I will never use these again have not got anything right even when you ring and tell them whats needed always blame the doctor this month 4 weeks before my repeat i emailed them and 5 telephone calls later they still got it wrong and havent sent it out and a week before my pouches was ment to turn up they say its doctors fault even after phoneing and calling only got 2 out of 7 pills pouched they got perscription on the 23/03/24 and couldnt sort it before the 07/04/24 even after emails and calls DO NOT USE if you need your medications right these guys just don't care
23 marzo 2026
Non scritta su invito
Risposta di PillTime
Hi there,
We’re really sorry to hear about your experience and the frustration this has clearly caused. This isn’t the level of service we aim to provide, especially given that you’ve made multiple attempts to resolve this.
We do want to look into this properly and understand exactly what’s gone wrong. Unfortunately, we haven’t been able to locate your account using the details you provided in your review, so we’ve reached out to request a bit more information.
As soon as we receive this, we’ll investigate as a priority and work to put things right for you. We genuinely hope to hear from you soon so we can resolve this.
Kind regards,
Karen - The PillTime Team
Goʻd but delivery time misleading …
I used the £60 discount to save on very expensive Mounjaro swaping from usual pharmacy.Once placed the order it said 7-14 days for delivery which was way to long to wait with regular meds cause I would need to start process again with lower dosage.I ended up ordering from my usual pharmacy abd paying £250 so it would be delivered on time.Both packages arrived same day ,on time.
I spent more than double the money cause of misleading information on website and no real time tracking delivery and now having 2 pens instead of one.
31 marzo 2026
Non scritta su invito
Risposta di PillTime
Thank you Betty for taking the time to leave your feedback.
We are sorry to hear about your frustration with the service, particularly regarding the turn around time from ordering to delivery.
We do advise 7-14 days for delivery as demand for this service and supply issues can impact a quicker dispatch time as well as any requests for additional information that may be required.
Should you require further information from the Weight loss team please contact them on the email below
wl.customerservices@pilltime.co.uk
Kind Regards
The PillTime Team
Risposta di PillTime
Hi PillTime,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Reliable delivery
Reliable delivery. Useful reminders that make sure my next delivery will be on time. Pouching keeps pills organised, however many pills I have regularly. No fiddling with blister packed pills.
25 marzo 2026
Risposta di PillTime
Thank you Peter,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
Sadly PillTime takes a long time to…
Sadly PillTime takes a long time to deliver pouched medications after I’ve requested the prescription from my GP, and my GP Practice won’t issue it sooner for repeat medication. I’ve found myself in more of a situation with non pouched medications due to emergency local pharmacy visits which defeats the purpose of using their services.
20 marzo 2026
Risposta di PillTime
Thank you for your feedback K Musgrave.
At Pilltime we require 10 - 11 days to dispense, check and dispatch your medication so that you receive your parcel in good time.
We therefore ask patients to request their prescriptions from their GP surgery 14 days before they are due to run out of medication to allow enough time for the surgery to issue the prescriptions and for us to receive them.
If you have any questions or need further assistance, please don't hesitate to contact us via Live Chat from 2 pm - 4:00 pm Monday to Friday, by phone from 8:45 am - 12:30 pm and 1:30pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Kind regards
The PillTime Team
Only received half of my order
27 marzo 2026
Risposta di PillTime
Thank you for your feedback SECURITY. We're sorry to hear that you didn't receive all of your medication in one delivery as expected.
Our service works best when your surgery issues all of your repeat prescriptions simultaneously, allowing us to process all of your medications together. We have reviewed your account and can see that your prescriptions were issued one day apart by your surgery, so we could not include everything in one delivery.
If you have any questions or need further assistance, please don't hesitate to contact us via Live Chat from 2 pm - 4:00 pm Monday to Friday, by phone from 8:45 am - 12:30 pm and 1:30pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for bringing this to our attention.
The PillTime Team
Mostly a good experience
Mostly a good experience. However, I only have three of the four pills I need
24 marzo 2026
Risposta di PillTime
Thank you Bruce,
Thank you for your 4.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Please do help us to help more people and spread the word about the PillTime service.
Thank you
Great system
Great system with the pouches that make taking multiple medications easy and organised. Deliveries arrive in good time.
23 marzo 2026
Risposta di PillTime
Dear Julie,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Thank you
Good delivery was poor
24 settembre 2025
Risposta di PillTime
Dear Jane,
Thank you for your 4.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Thank you
Brillamy service
25 marzo 2026
Risposta di PillTime
Dear Paul,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Method of dispensing medication is…
Method of dispensing medication is good. Ordering and delivery efficient. Can't fault it so far.
25 marzo 2026
Risposta di PillTime
Thank you Janet,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Many thanks
Started out as a free service
Started out as a free service. Now they’re doing everything to make you pay.
They offer a reasonable service saving you time and blistered fingers opening pills.
Most local pharmacies struggle and are not offering this service anymore.
Pilltime sometimes take shortcuts sending some pills in original packing!
Things were difficult before, now the are “reorganised” things got worse.
Their old website worked, now their new website hosted by NHS doesn’t work at all.
Before customer service was poor, now you can’t even call them.
I use my GP’s website – they push orders through somehow.
Overall the service is getting better SLOWLY!
13 novembre 2025
Risposta di PillTime
Good Afternoon,
We appreciate your feedback. We're sorry to hear about the issues you've experienced with the service changes, website, and customer service. We're working to improve our processes and address these concerns. We have re-opened the phone lines from 8.45 -4.30 Mon to Fri.
We value your patience as we make these improvements.
Best Regards
The PillTime Team
Risposta di PillTime
Good Afternoon,
Thankyou for your 5 star review.
We're happy to hear that your order was delivered quickly. We appreciate your positive feedback and your order.
Best Regards
PillTime Team
My prescription was delivered on time…
My prescription was delivered on time as used to arrive late and it was correct
21 marzo 2026
Risposta di PillTime
Thanks Lindsey,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
Risposta di PillTime
Thanks Wendy,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
Was nervous about ordering a Mounjaro…
Was nervous about ordering a Mounjaro from this supplier as the previous reviews rating of 3.6.
However service was great. Approved on same day. My order arrived in time for my next dose.
24 marzo 2026
Non scritta su invito
Risposta di PillTime
Hello Latte,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Please do help us to help more people and spread the word about the PillTime service.
Many thanks
Risposta di PillTime
Dear Maria,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
A LOT better than expected!
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on Monday 23rd March. It was approved on Tuesday 24th and it was delivered to my address on Thursday 26th. This was much quicker than I had anticipated, given recent reviews on TrustPilot. My only complaint was that I had no idea it was arriving today - I’ve been checking my emails regularly and I had no dispatch notification. The packaging could also have been colder - the packs were cool but not frozen, meaning the pen wasn’t as cold as I have been used to (having used many other pharmacies previously for similar deliveries).
23 marzo 2026
Non scritta su invito
Risposta di PillTime
Dear fluffynova,
Thank you for your 4.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Risposta di PillTime
Thank you Terri,
Thank you for your 4.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Many thanks
Always on time wonderful service highly…
Always on time wonderful service highly recommend
20 marzo 2026
Risposta di PillTime
Dear MRS,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
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