Initially received a good price for Wegovy, received regular emails asking me to reorder. Was late trying to order last prescription and was denied the monthly discount, very disappointing! Having... Leggi di più
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For the first time in quite a while my medication was correct, and all pouched. I must thank Megan, on the Customer Service Team, for taking the time to help me when I was trying to resolve a rece... Leggi di più
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Very poor….I keep getting that many notifications that I need to order my medication but I have already ordered it…then it takes for ages to receive any medication. My husband gets his medication... Leggi di più
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As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Scritti dall'azienda
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Informazioni di contatto
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Regno Unito
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
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Satisfied with the servis that was…
Satisfied with the servis that was provided. Thanks
30 maggio 2026
Risposta di PillTime
Good afternoon Sydney Dunn,
Thank you for your positive feedback.
It is great to hear that you are receiving the high level of service we strive to provide. The team works hard behind the scenes to ensure everything runs smoothly, and they truly appreciate receiving such positive feedback from our patients.
If you ever experience any issues, please do not hesitate to contact our Customer Service Department. The team will be happy to help.
Kind regards,
Hayley
The PillTime Team
Very poor….I keep getting that many…
Very poor….I keep getting that many notifications that I need to order my medication but I have already ordered it…then it takes for ages to receive any medication. My husband gets his medication from yourselves a lot quicker than I do and I order them both at the same time. I do not know if I am coming or going and this just adds more frustration to your life as I am forever checking to see if my medication has been ordered, then checking to see if it has been shipped.
Also the pouches are getting a poor quality, they either fail to tear off correctly or they fail to open in the right spot, you then end up with all your medication over the floor.
There is one GOOD point, your customer services are great, they are lovely and very helpful and they are all UK nationals, so understanding them is not a problem, please do not move away from this, well done.
30 maggio 2026
Risposta di PillTime
Good afternoon, Hayley Carr,
Thank you for your feedback.
I am sorry that your experience with us has not been as positive as we would have hoped. Having reviewed your account, I can see that you currently have two separate orders running because your medications are prescribed for different durations. This is what is causing the multiple order reminders.
I will arrange for a member of our Customer Service team to contact you to discuss bringing all of your medications onto the same schedule. This should resolve the issues you have been experiencing and help provide a more streamlined service going forward.
If you have any further questions, please do not hesitate to contact our Customer Service team by phone. Our opening hours are Monday to Friday, 8:30am to 4:30pm.
Kind regards,
Hayley
The PillTime Team
Tablets were supplied as 3 times per…
Tablets were supplied as 3 times per day, but should be twice per day. Have never taken a “bedtime” tablet.
16 maggio 2026
Risposta di PillTime
Dear customer,
Thank you for your review and for bringing this to our attention.
We're sorry to hear that the medication schedule provided did not match how you prefer to take your tablets. As we were not previously aware of your preferred dosing routine, our pharmacists prepared the medication in line with the prescribing directions and the manufacturer's recommendations.
We understand that individual patients may have established routines that differ from the standard administration guidance, and we want to ensure your medication is supplied in the most suitable way for you. A member of our team will contact you to discuss how you take your medication so we can review your requirements and make any appropriate adjustments for future supplies.
Thank you for your feedback. We value your comments and appreciate the opportunity to ensure your future medication deliveries better meet your needs.
Best regards,
Karen
The PillTime Team
Really good (this time). Please keep up the good work.
For the first time in quite a while my medication was correct, and all pouched.
I must thank Megan, on the Customer Service Team, for taking the time to help me when I was trying to resolve a recent issue. Megan is what Customer Service should always be like.
28 maggio 2026
Risposta di PillTime
Dear Debbie,
Thank you for taking the time to leave your review.
We're pleased to hear that your latest delivery arrived correctly and that all of your medication was supplied in pouches as expected. We understand how important it is that your medication is accurate and arrives in the right format, so it's encouraging to know we've been able to provide a better experience for you this time.
We're especially grateful for your kind comments about Megan. Providing helpful, compassionate support is something we strive for, and we're delighted to hear that Megan took the time to assist you and made a positive difference when resolving your recent issue. We will make sure your feedback is shared with her and the wider team.
Thank you for your continued patience and for recognising the improvements. We'll continue working hard to deliver the level of service you expect from us.
Kind regards,
Karen
The PillTime Team
Great service
As always a first class experience from PillTime, highly recommend this company
30 maggio 2026
Non scritta su invito
Risposta di PillTime
Dear Victor,
Thank you for your wonderful review.
We're delighted to hear that you've had another positive experience with PillTime and that our service continues to meet your expectations.
Providing a reliable, high-quality service is incredibly important to us, so it's fantastic to receive feedback like yours. Thank you for your recommendation and for taking the time to share your experience.
We truly appreciate your support and look forward to continuing to look after your medication needs.
Kind regards,
Karen
The PillTime Team
Hiked prices
Initially received a good price for Wegovy, received regular emails asking me to reorder. Was late trying to order last prescription and was denied the monthly discount, very disappointing!
Having read their reply, still very disappointed as I when I signed up to Pill Time I still had to finish the previous suppliers injections. Therefore there was delay in starting injections from Pill time. Hence why I was delayed in applying for my next prescription. Their reply is not satisfactory, as I wasn’t aware of the ‘new timing’ of reordering.
28 maggio 2026
Non scritta su invito
Risposta di PillTime
Dear Maggs,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed by the price change when reordering your Wegovy treatment. We understand that price is an important consideration for our patients, particularly when continuing treatment over a longer period.
Earlier this year, we reviewed our pricing structure and communicated these changes to all weight-loss patients via email, including the reasons for the update. The changes were made to ensure we can continue to provide a safe, clinically led service, including ongoing patient support, prescribing, dispensing, and medication delivery.
Our continuation pricing is available to eligible patients who reorder within the specified timeframe. Unfortunately, if an order is placed outside of this period, the discounted continuation price is no longer available, and the standard treatment price applies.
We appreciate your feedback and understand your frustration. Your comments have been shared with the team as we continue to review how we communicate pricing and reorder requirements to patients.
Kind regards,
Karen
The PillTime Team
Never have to worry about running out…
Never have to worry about running out of my medication
21 maggio 2026
Risposta di PillTime
Good morning, Mrs Wendy Collingwood,
Thank you for your wonderful feedback.
Our team has been working hard to streamline our service so patients receive their medication on time and packaged exactly as needed. They’ll be delighted to hear that we’ve helped give you peace of mind and that you never have to worry about running out.
Kind regards,
The PillTime Team
Risposta di PillTime
Good afternoon MattRobyn Munt,
Thank you for taking the time to leave your 5 star review!
It is great to hear that you find the pouching system so helpful and that you have received such great service.
Feedback like this really means a lot to the whole team.
Kind regards
The PillTime Team
Risposta di PillTime
Good morning B A Parritt,
Thank you for taking the time to leave your 5 star review. It is wonderful to receive your very positive feedback regarding the service.
Kind Regards
The PillTime Team
Had my first delivery of my pills…
Had my first delivery of my pills today. And I must say! I’m very impressed so far,
I will be ordering again next month. Every pharmacy has their ups and downs. As long as I have plenty in stock at home! Just in case something happens then I’m happy to continue with them
Thank you
23 maggio 2026
Non scritta su invito
Risposta di PillTime
Good morning M/s BARBARA CARPENTER,
Thank you for your feedback and the 5 star review. We are so pleased to hear that you are impressed with the service that you have received so far.
Kind regards
The PillTime Team
Risposta di PillTime
Good morning Bearded Wonder
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you're satisfied with our service.
Our team is committed to ensuring your medications are dispensed efficiently and accurately, so it's very encouraging to know we're meeting your expectations. Should you require any assistance or have any questions in the future, please do not hesitate to contact us – we're here to help.
The PillTime Team
Downloaded App and followed…
Downloaded App and followed instructions and Pilltime made everything happen!
Customer support did contact us regarding a query and they were very helpful.
16 maggio 2026
Risposta di PillTime
Good morning Paul E,
Thank you for you positive feedback regarding the app and also the customer support that you have received.
We have recently upgraded the app, so you should start to see a number of improvements as we continue to enhance the experience for our patients.
Kind regards
The PillTime Team
Always arrive well within time frame
Always arrive well within time frame. When I was prescribed emergency medication they arrived next day. Well packaged and labelled
16 maggio 2026
Risposta di PillTime
Dear Jan Dyer
Thank you so much for your kind words! We're delighted to hear that you're satisfied with our service.
Our team works hard to ensure your medications are dispensed efficiently and accurately, so it's wonderful to know we're meeting your expectations. If you ever need anything or have any questions, please don't hesitate to reach out – we're here to help.
The PillTime Team
Risposta di PillTime
Dear Gillian,
Thank you for your review. We’re really pleased to hear that your order arrived on time, met your expectations, and was well packaged. We appreciate your support and look forward to continuing to provide a reliable service.
Best wishes,
Karen
The PillTime Team
Communication delivery excellent.
11 maggio 2026
Risposta di PillTime
Dear Barry,
Thank you for your lovely review. We’re so pleased to hear that you found both our communication and delivery excellent. Providing clear updates and a reliable service is really important to us, so it’s great to know this has made a positive difference to your experience. Thank you for choosing PillTime.
Best wishes,
Karen
The PillTime Team
Service good but tracking prescription…
Service good but tracking prescription accurately bit hit 'n' miss .
12 maggio 2026
Risposta di PillTime
Dear Andy A,
Thank you for taking the time to leave your feedback regarding the service being good and to share your tracking experience.
We do recommend that all users download the Royal Mail App alongside the PillTime app to track your orders.
We have recently upgraded the app, so you should start to see a number of improvements as we continue to enhance the experience for our patients.
Best regards
The PillTime Team
Makes taking my medication so easy
Makes taking my medication so easy. I have had some small issues, hence only four stars. They have hopefully been sorted now. The app could do with being a bit better as it does not seem to work 100%. The last order I placed was exactly how the service should work.
23 marzo 2026
Risposta di PillTime
Dear Gareth,
Thank you for your feedback and for taking the time to share your experience with us. We’re really pleased to hear that our service is making it easier to manage your medication and that your most recent order reflected the smooth experience we aim to provide every time.
We’re sorry to hear you’ve experienced a few issues along the way, but we’re glad these now appear to have been resolved. We also appreciate your comments about the app. We have recently upgraded the app, so you should start to see a number of improvements as we continue to enhance the experience for our patients.
Thank you again for your support and feedback; it really helps us continue improving our service.
Best regards,
Karen
The PillTime Team
I was hoping to get my meds on a roll…
I was hoping to get my meds on a roll so I didn't have to push the tabs out. I have quite painful arthritis in my hands. I realise my dose on a few tabs is 2or3 tabs but a conversation would have been nice when I could explain what I took. So I do not understand why you sent the empty roll container. My medication has stayed the same for years. I worked for an independent pharmacy for 10 years then boots for over 10 years, so I would have been able to explain my meds quite clearly. I am confused and disappointed.
11 maggio 2026
Risposta di PillTime
Dear Jennifer,
Thank you for taking the time to leave your review. We’re very sorry to hear about your experience and completely understand why you might feel confused and disappointed, especially given your arthritis and your background in pharmacy.
We appreciate that a conversation would have been helpful so you could explain how you take your medication and discuss the best way to prepare your prescriptions. We’re sorry this did not happen before your delivery was sent.
A member of our team will call you today to review your medication and work with you to ensure the service runs as smoothly as possible moving forward. Thank you again for bringing this to our attention.
Best regards,
Karen
The PillTime Team
I do have problems now and then
I do have problems now and then, but always find you come up with the medication in time. Thank you.
30 aprile 2026
Risposta di PillTime
Dear Christine,
Thank you for sharing your feedback. We’re sorry you’ve had some issues, but we’re glad our team made sure your medication arrived on time. We appreciate your patience and understanding, and we’ll keep working to give you the reliable service you expect. Thanks for choosing PillTime.
Best regards,
Karen
The PillTime Team
Ordered Maunjaro as new customer…
Ordered Maunjaro as new customer although it took around 10 days to organise as required additional information the communication was good and resolution was fast.
Pilltime sent out my the injection at requested dose packaging was good as were the items and advice best support package spare needles and wipes too at a great price.
Thank you
12 maggio 2026
Non scritta su invito
Risposta di PillTime
Good morning Astral Burton thank you for taking the time to leave your 5 star review.
We appreciate all feedback received and are very pleased to hear that you had such a positive experience.
Kind regards
The PillTime Team
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