Initially received a good price for Wegovy, received regular emails asking me to reorder. Was late trying to order last prescription and was denied the monthly discount, very disappointing! Having... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
For the first time in quite a while my medication was correct, and all pouched. I must thank Megan, on the Customer Service Team, for taking the time to help me when I was trying to resolve a rece... Leggi di più
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Very poor….I keep getting that many notifications that I need to order my medication but I have already ordered it…then it takes for ages to receive any medication. My husband gets his medication... Leggi di più
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As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Scritti dall'azienda
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Informazioni di contatto
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Regno Unito
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
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Update in my experience with Pill Time…
Update in my experience with Pill Time for weightloss medication.
So after my last review, I got a DM to ask more details about my order. Which was sent straight away.
We are now 11 days since my order was made. I have had one email to say my details have been updated. I dont know why they needed updating i have been on weightloss medication for 16 months. They had photos, ID and proof of previous order at the point of me ordering. My order still says order processing. I have since ordered from another provider. I made the order and my mounjaro came the next day. I had to, as I was at risk of missing a dose if I waiting for this terrible company to get it sent out. Now I just want to know what is happening £259 down and no itwm is absolutely disgusting!
13 aprile 2026
Non scritta su invito
Risposta di PillTime
Dear Sharon,
We’re sorry for your experience. We know missing a dose is frustrating.
We have reviewed this internally, but unfortunately, we have been unable to locate your account using the information available to us. To investigate this properly and resolve it as quickly as possible, we would be grateful if you could provide a few more details.
We have contacted you via Trustpilot to request this information. We hope to hear from you soon so we can urgently look into your order and payment status.
We apologise again for the inconvenience. We appreciate your patience while we work to resolve this.
Best regards,
Karen Park
PillTime Team
Missing needles . Emails ignored
I ordered my medication. I didn't receive any tracking details or order details.
Upon opening the medication I find no needles . I emailed and have been ignored . So still not able to take my medication. The needles are included in the price of the medication aswell .
POOR customer service
8 aprile 2026
Non scritta su invito
Risposta di PillTime
Dear Michelle,
UPDATE: Thank you for the further information. Please can you let us know the name you used to set up your account, as the name you have used here is not one we have on file? You can message me directly at qualitymanager@pilltime.co.uk with the details. Once it is received, I can look into what has happened and send further needles.
Thank you for taking the time to share your feedback. I’m very sorry to read about your experience and the frustration this has caused.
I have attempted to locate your account using the details available on Trustpilot, I have been unable to find a matching record. To investigate this properly and resolve the issue for you as quickly as possible, I have requested some further information from you via Trustpilot. I look forward to hearing from you soon.
We take concerns like missing items and communication delays very seriously, and I would like to ensure this is put right for you without delay.
Thank you again for bringing this to our attention, and I look forward to your response so we can assist further.
Kind regards,
Karen Park
PillTime Team
Excellent Service
Very convenient pouches for all your medicines in one place,all dated so you can't go wrong, excellent service, I highly recommend PillTime.
8 aprile 2026
Risposta di PillTime
Hello SJ,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Best wishes
Avoid Pill time nothing but stress
Had problems every time I ordered, no communication at all regarding missing/out of stock items I was often left without heart, lung, kidney and vital other meds, my Drs were sick and tired of having to sort out my prescriptions there was one instance I had a prescription item of 154 tablets cut into individual pieces, if you want a brilliant online pharmacy go to Pharmacy2U Ltd.
22 luglio 2025
Risposta di PillTime
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience and how it affected your medication and well-being.
Looking at your account, I see you haven’t received medication from PillTime since November 2025. The service you received fell short of our standards, particularly in communication, stock availability, and the handling of your prescriptions. I understand how upsetting and worrying this must have been, especially since your medication is so important.
Since then, we’ve made many changes. We now communicate more clearly about stock, have better processes to ensure patients don’t run out of medication, and have improved our operations. As a result, patients are now receiving much better service.
We’re really sorry you didn’t have this experience with us. If you’d like, we’d be happy to talk more about your concerns and see how we can help regain your trust.
Kind regards,
Karen Park
PillTime Team
Risposta di PillTime
Thank you Elly,
Thank you for your 5.0 star review.
Thank you for your kind words.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Thank you
1st time ordering from PillTime
1st time ordering from PillTime. Really fast response and delivery, plus the product was well packed.
10 aprile 2026
Non scritta su invito
Risposta di PillTime
Dear Ruby,
Thank you so much for your kind feedback and for choosing PillTime for your first order!
We’re really pleased to hear that you found the service fast and that your medication arrived well packaged. Providing a reliable and smooth experience for our patients is really important to us, so it’s great to know we got it right for you.
We look forward to supporting you again in the future!
Best regards,
Karen Park
PillTime Team
Good discount, quick service
The discount code was very helpful. My request was quickly accepted and sent to me. The jabs arrived cold by Royal Mail. Very pleased.
10 aprile 2026
Non scritta su invito
Risposta di PillTime
Hi Katie,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Best wishes
Have changed to placing each renewal…
Have changed to placing each renewal myself but still get messages in time
7 aprile 2026
Risposta di PillTime
Thank you Mr,
Thank you for your 4.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Recommend
No need to leave the house , ordering easy and delivered on time , easy to use pouches
7 aprile 2026
Risposta di PillTime
Hello Sherrie,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Best wishes
I have had a few issues
I find the packets difficult to open also feeding the strip of tablets through the container hard to do. There was also an issue with the Adcal tablets that didn't fit in the dispenser which makes it less convenient. Sue Buckley
2 aprile 2026
Risposta di PillTime
Good afternoon Sue Buckley, thank you for taking the time to share your feedback.
We're sorry to hear that you've found the pouches difficult to open and that feeding the strip through the container has been challenging for you.
We also apologise for the issue with the Adcal tablets not fitting in the dispenser. We understand that this makes managing your medication less convenient, which is the opposite of what our service should provide.
We will contact you directly by email to discuss this further and see if there is a solution we can offer.
Thank you for bringing this to our attention.
The PillTime Team
Reliable and efficient
3 ottobre 2025
Risposta di PillTime
Hello Roger,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Best wishes
Everthing worked well
As ever everything worked seamlessly, form ordering to receiving meds.
Email enquirys are dealt with with in a few hours on working days.
This time a little confusion about an old drug that has been changed to a different brand all sorted by email within a few mins.
However occasionly when using the PC application after logging in to your account you sometimes get a blank page.
It's probably a setting
4 aprile 2026
Risposta di PillTime
Hi Terry,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Best wishes
Risposta di PillTime
Thanks Sue,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Risposta di PillTime
Hello Margarita,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Many thanks
Wrong prescriptions received, items not pouched, bad customer service
I received the wrong prescriptions multiple times. When I raised this to customer service, there was a lot of back and forth. Initially telling me the pharmacist said I was mistaken and I did get the right prescription, then when I sent proof, saying I needed to get my doctor to change what my prescription said. Once I showed them my prescription says exactly what they recommended, they told me that actually the product I’m prescribed no longer exists. Funnily enough, I went back to my local pharmacy, and have had no problems getting said product. Luckily, it was just an acne cream, but the fact that it could be someone else with a life saving medication is quite scary. Additionally, in the six months I used them, I think I only had one, maybe two, months where all the items were actually pouched, and I paid for the premium service for the first few months. Whilst the customer service agent was polite and seemingly helpful, they were just an in between for the pharmacist who continued lying the entire time. Definitely would not recommend
7 aprile 2026
Non scritta su invito
Risposta di PillTime
Good Afternoon Melodie Lois, thank you for taking the time to leave your feedback. We'd like to look into this matter further and help resolve the issue for you.
As we are unable to locate your account based on the information provided in your review, we have requested some further information from you via TrustPilot so that we can assist you with this. Please check your inbox and spam folder for our email, and we'll work to get this sorted as quickly as possible.
If you have any urgent concerns in the meantime, please don't hesitate to contact us via Live Chat from 2 pm - 4 pm Monday to Friday, by phone from 8:45 am - 4:30 pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for your feedback – it helps us improve our service.
The PillTime Team
Risposta di PillTime
Hello Terence,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Many thanks
Massive data breach
Absolutely awful company who not only messed up my order and failed to deliver it, then wrongly cancelled it, but have now admitted all.of.the customer data they've been collecting was being handled by a 3rd party and was not secured / was publicly available.
Avoid this company at all costs
5 aprile 2026
Non scritta su invito
Risposta di PillTime
Dear Malcolm,
Thank you for letting us know about your experience. We’re sorry things didn’t go as expected and appreciate you taking the time to tell us.
We understand how frustrating it is to have problems with your order, and we’re sorry for the trouble and worry this caused. We want you to know we take your feedback seriously and aim to do better.
Should you require any further assistance, please do not hesitate to contact us.
Best regards,
Karen - The PillTime Team
Great little pouches make travel from…
Great little pouches make travel from home easy to manage during the day.
I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hopeful you’ll be able to crack getting in my pouches next . Then you’ll be real superstars.
31 marzo 2026
Risposta di PillTime
Hello Mrs,
Thank you for your 4.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Thank you
Inept Service
Ordered on the 24th March. They have taken my money, and I have heard nothing since. No reply to my email. I Will be reporting to my Bank Fraud Team.
24 marzo 2026
Non scritta su invito
Risposta di PillTime
Hi there, Lorraine,
Thank you for sharing your feedback. I’m truly sorry about your experience. We understand how frustrating it is when your order doesn’t move forward, and you don’t get a reply.
We take feedback like this seriously and want to look into your case as a priority. However, we couldn’t find your account with the information in your review.
We’ve contacted you directly to request more information so we can locate your account and review what happened with your order and payment. Once we have those details, we’ll review and resolve this as quickly as we can.
Thank you for your patience. We look forward to sorting this out for you.
Best regards,
Karen - The PillTime Team
Completely abysmal
Tried switching to PillTime because my previous online pharmacy would have long gaps in fulfilment and sometimes leave me without essential medication, making me ill. But it turns out it's better the devil you know, as my brief experience with PillTime was a nightmare.
The most serious issue was that one of my medications was outright missing and was just not included in the box. For some reason they chose to argue with me about the size of the box being able to accommodate the medication (I never said it couldn't?), and proof that the box was delivered in the first place (how would I know a medication was missing from the box if it hadn't been delivered?).
From other reviews it seems other people are also having medication be missing from their boxes from this pharmacy. They also didn't actually pouch most of the medication in the first place, which defeats the point of the service. They didn't even give me the dispenser box thing that you're meant to pull the pouches out of every day.
And they just charged me for a 2nd month even though I asked to stop the service and confirmed my details to them as instructed.
This has been the last straw for my GP surgery, who are so sick of people having medication missing in packages from online pharmacies, that they now make you go in person every month to get one of them, which is another huge pain for me as a disabled person largely stuck in my house.
Overall, this service did not deliver what it promised and caused more problems than it solved.
11 marzo 2026
Risposta di PillTime
Dear Letti,
We’re really sorry to read your review and to hear about your experience.
We can see that you’ve already been in touch with our Customer Service team, and we appreciate you raising this with us directly. This is not the level of service we expect to provide, particularly when it comes to ensuring medication is supplied correctly and in the format you expect.
We are currently reviewing what has happened in full, including the concerns you’ve raised around missing medication, pouching, and your overall experience with the service. This will be taken seriously and used to improve how we operate.
As requested, we have now closed your account and issued a full refund, and this has been processed.
We’re very sorry for the inconvenience and frustration this has caused, particularly given your circumstances, and we do appreciate you taking the time to share your feedback.
Best regards,
Karen - The PillTime Team
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