Excellent service - the food came and my rabbits are very happy and munching merrily Thank you Julie Hewison
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Scopri cosa dicono le persone
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Leggi di più
L'azienda ha risposto
Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tri... Leggi di più
L'azienda ha risposto
Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Informazioni di contatto
Unit G21, The Avenues, NE11 0NJ, Gateshead, Regno Unito
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 60% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
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Loved how quick the order came well…
Loved how quick the order came well delivered tried to order more worming syrup because it's great value for money but can't find it on the site please let me know if you have more in stock as would love to order more thanks
Package arrived very quickly
Package arrived very quickly! My dog absolutely loves these toys!
This is the most disgusting "thing"…
This is the most disgusting "thing" I've ever seen! When It arrived, it was mostly in pieces, but not as I expected, because it WAS BROKEN INTO PIECES!!! Instead of getting a new one, I had to look through each piece because they don't give me new ones, THEY SEND SPARE PARTS so almost everything was damaged/broken, but I guess I shouldn't send back the trash for them. When everything arrived, I wanted to make sure everything was in order, so I started putting it together. It was the most miserable hour and a half of my life... And no, it isn't an hour and a half to put together a hamster cage, but it did take this, and at least 2 people! It barely holds anything, nothing fits properly, and when you think okay, success, you notice that the whole thing moves like an earthquake kicked in, as soon as something touches it, and when the hamster starts running in the wheel, it makes a sound like someone broke a vase after every step... With one word: DISASTER
But at least the delivery was fast... thank you
It fell apart either because of a…
It fell apart either because of a flawed piece of wood or a problem with the glue. I have still not received a new one.
A trustworthy company
A trustworthy company, you are being kept informed of your order and delivery each step of the way. Prices are very good too
Perfect service great product and super…
Perfect service great product and super fast delivery
Items never arrived but comms were good
Items never arrived. I don’t think this was as a result of Package Pets making a mistake. It may have been an address issue with Shopify.
Communication following notification that the item wasn’t received was good.
A full refund was made
I couldn’t give a 4 star review when items weren’t received
Delivery was quick and the postman even…
Delivery was quick and the postman even offered to carry it in doors for me
Delivered quickly and well packaged.
0rdered black halti
0rdered black halti, they sent red. Could understand if it was packed incorrectly in a box, but it was packed in open clear cellofane packaging. Even a three year old can tell the difference between black & red. Will return for refund & have ordered from somewhere else.
Hamster home
My son's owner hamster absolutely love it more space. Good delivery.
Thanks!
Easy to order and quick delivery
First class and would buy from again
First class and would buy from again. Quick delivery and well packaged. A lot cheaper than other stores.
Quick delivery and the Syrian hamster…
Quick delivery and the Syrian hamster cage was a very good price. Very happy with my order. Thank you
Good quality and cheap.
I'm a regular customer of package pets and have no cause for complaint. The products are good, delivery always on time and there is a good and varied list of products. The prices are cheaper than the supermarkets and my furry babies are more than happy ☺☺☺
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