Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Absolutely rate this company. First time using it and delivery fast, had exactly what I was looking for and easy transaction. Have tried different companies for a picky cavalier King Charles but got e... Leggi di più

Valutata 5 stelle su 5

We have used the bottomless bowl system for some years now and it really is first class . Never have any worries about deliveries nor the dogs going hungry!! You can amend the order if you are not rea... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Great service. Free delivery, everything was in stock and I received the order a day early than expected delivery date Only negative is they boxed 2 boxes of 18 tins of wet dog food into 1 box so I... Leggi di più

Valutata 5 stelle su 5

Always impressed with this company! I subscribe to the bottomless bowl as it gives you extra savings. You can set the timeframe you wish and you get a reminder 5 days before your order is processed. Y... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

12.947 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 39% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Great service

Great service. Free delivery, everything was in stock and I received the order a day early than expected delivery date
Only negative is they boxed 2 boxes of 18 tins of wet dog food into 1 box so I was unable to lift the box into the house

11 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Ordering couldn't be easier

Ordering couldn't be easier, the estimated delivery time was spot on, and, to top it off, the prices are really reasonable. So, Kudos to everyone who works at Petshop.co.uk.
Keep doing what you're doing.
And,in the words of 'Arnie' himself.
I'll be ba.... Well!..... I'm sure you know how it goes.

1 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

fast and efficient service

Deliveries of my order are always on time, and prices competive and on the odd occasion I needed to contact with a query the staff are always helpful and efficient

9 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely rate this company

Absolutely rate this company. First time using it and delivery fast, had exactly what I was looking for and easy transaction. Have tried different companies for a picky cavalier King Charles but got everything I needed here. Thanks again 👍🏻

1 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Impressive Company with real savings!

Always impressed with this company! I subscribe to the bottomless bowl as it gives you extra savings. You can set the timeframe you wish and you get a reminder 5 days before your order is processed. You can delay or speed up when you want to place your order giving you the benefit of savings on top of awesome flexibility. So much cheaper than my local pet store and 100% reliable. Thank you. Outstanding service.

11 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Highly Recommend

Excellent competitive prices (often the cheapest). We got recommended a specialist food for our dog who is recovering from illness, pet shop are quick and efficient with delivery! Always packaged really well, shipping cost is slightly higher than average but overall still cheaper than competitors! Really happy and will continue to shop with PetShop

3 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5
Logo di Petshop.co.uk

Risposta di Petshop.co.uk

Hi Lynne,

Thank you so much for your lovely review and for your continued loyalty over the years! We’re delighted to hear you feel valued and well looked after — that’s exactly what we strive for.

It’s wonderful to know you’re happy with our prices and service, and we really appreciate your kind words and support 🐾

If we can help with anything in the future please contact us on 01789 205 095, or email bark@petshop.co.uk

Paws & hugs,
Petshop.co.uk 🐾

Valutata 5 stelle su 5

We have used the bottomless bowl system…

We have used the bottomless bowl system for some years now and it really is first class . Never have any worries about deliveries nor the dogs going hungry!! You can amend the order if you are not ready for it or bring it forward if running short. Back up service is brilliant. I had a small problem with pricing the other day and it was sorted immediately by the very attentive office staff.

7 aprile 2026
Non scritta su invito
Logo di Petshop.co.uk

Risposta di Petshop.co.uk

Hi Colin,

We’re delighted to hear you’ve been using our Bottomless Bowl system for several years and that it’s given you complete peace of mind 🐾

It’s great to know the flexibility to amend orders has been helpful, and that our team was able to quickly resolve the pricing query for you. We really appreciate your kind words about our service and support — I’ll be sure to pass this on to the office team.

If we can help with anything in the future please contact us on 01789 205 095, or email bark@petshop.co.uk

Paws & hugs,
Petshop.co.uk 🐾

Valutata 5 stelle su 5

Very impressive independent pet supplier!

My orders have always been dealt with very quickly and I have been kept informed by email. Delivery was quick too. Highly recommend this business.

30 marzo 2026
Non scritta su invito
Logo di Petshop.co.uk

Risposta di Petshop.co.uk

Hi Susan,

We’re really pleased to hear your orders have always been processed quickly and that you’ve been kept well informed by email.

It’s great to know delivery has been quick too, and we truly appreciate your recommendation — it means a lot to the team 🐾

If we can help with anything in the future please contact us on 01789 205 095, or email bark@petshop.co.uk

Paws & hugs,
Petshop.co.uk 🐾

Valutata 5 stelle su 5

I like the fact that if you have a…

I like the fact that if you have a problem there is always someone to take the call. I thought I’d placed the order on my phone but didn’t get confirmation so I called and they answered straight away and sorted it out there and then .. I’d put the wrong expire date on the card down. Anyway order came within days. Excellent service and value for money.

1 aprile 2026
Non scritta su invito
Logo di Petshop.co.uk

Risposta di Petshop.co.uk

Hi Susan,

We’re really pleased to hear our team was able to help you quickly over the phone and get everything sorted for your order.

It’s great to know your delivery arrived within a few days and that you were happy with both our service and value for money — that’s exactly what we aim for.

If we can help with anything in the future please contact us on 01789 205 095, or email bark@petshop.co.uk

Paws & hugs,
Petshop.co.uk 🐾

Valutata 5 stelle su 5

I had a recent problem with my…

I had a recent problem with my delivery, where the couriers returned it back due to an issue. I contacted customer services and a replacement order was despatched straight away and arrived within 48hrs. Great customer service.

9 aprile 2026
Non scritta su invito
Logo di Petshop.co.uk

Risposta di Petshop.co.uk

Hi Carl,

We’re really sorry to hear about the initial delivery issue with the courier, but we’re delighted our customer service team were able to resolve it quickly for you.

It’s great to know your replacement order arrived within 48 hours and that you were happy with the support you received — that’s exactly what we aim for.

We really appreciate your understanding and your feedback.

If we can help with anything in the future please contact us on 01789 205 095, or email bark@petshop.co.uk

Paws & hugs,
Petshop.co.uk 🐾

Valutata 5 stelle su 5

Easy to order and arrived before due…

Easy to order and arrived before due date. My dog has been on Eden working dog since a puppy so its really good to continue with such a reliable Company

4 aprile 2026
Non scritta su invito
Logo di Petshop.co.uk

Risposta di Petshop.co.uk

Hi LJ,

We’re delighted to hear your order was easy to place and arrived earlier than expected.

It’s great to know you’re continuing with Eden Working Dog food for your dog and that you see us as a reliable company — that means a lot to us 🐾

We really appreciate your support and look forward to serving you again in the future.

If we can help with anything in the future please contact us on 01789 205 095, or email bark@petshop.co.uk

Paws & hugs,
Petshop.co.uk 🐾

Valutata 5 stelle su 5

Easy, convenient & straightforward

The whole experience from start to finish was easy and straightforward. I was given a new customer reduction on my first order so that was a fabulous bonus. Easy and convenient and definitely worth a try to see if it fits with you.

6 aprile 2026
Non scritta su invito
Logo di Petshop.co.uk

Risposta di Petshop.co.uk

Hi Daveena,

We’re really pleased to hear your experience from start to finish was easy and straightforward, and that you were able to take advantage of our new customer discount — it’s great to know it felt like a bonus!

If we can help with anything in the future please contact us on 01789 205 095, or email bark@petshop.co.uk

Paws & hugs,
Petshop.co.uk 🐾

Valutata 5 stelle su 5

Very quick delivery and everything as…

Very quick delivery and everything as described. Prices were great and I'll definitely shop here again 😁

3 aprile 2026
Non scritta su invito
Logo di Petshop.co.uk

Risposta di Petshop.co.uk

Hi Odette,

We’re really pleased to hear your order arrived quickly, everything was as described, and you were happy with our prices 😁

We truly appreciate your support and look forward to welcoming you back again soon!

If we can help with anything in the future please contact us on 01789 205 095, or email bark@petshop.co.uk

Paws & hugs,
Petshop.co.uk 🐾

Come funziona Trustpilot

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Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

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