Excellent service - the food came and my rabbits are very happy and munching merrily Thank you Julie Hewison
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Scopri cosa dicono le persone
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Leggi di più
L'azienda ha risposto
Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tri... Leggi di più
L'azienda ha risposto
Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Informazioni di contatto
Unit G21, The Avenues, NE11 0NJ, Gateshead, Regno Unito
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4,2
Molto buono
237 recensioni
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Ha risposto al 60% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Le persone hanno visualizzato anche
Prompt, reliable service.
Prompt, reliable service. Thank you Package Pets. Our border collie loves her frisbees.
7 aprile 2026
Good price and fast postage
26 agosto 2025
The toys stopped charging after one go
23 febbraio 2026
It was so easy to order & it arrived on…
It was so easy to order & it arrived on time!
10 febbraio 2026
Very quick delivery.
9 febbraio 2026
Very poor value for money and even worse customer support
I purchased what was described as a large loose bag of Pedigree Biscrok gravy bones for £3.99. The item arrived as an unlabelled bag containing only 25 biscuits, with no weight information and no best-before date.
I contacted the seller to query the quantity, value for money, and lack of labelling. Instead of explaining or offering a resolution, the seller responded in a hostile and accusatory manner, claiming I was being abusive simply for raising concerns and stating that I would leave honest feedback.
No apology, clarification, or attempt to resolve the issue was provided. The communication was unprofessional throughout. I would not recommend this seller based on my experience.
12 gennaio 2026
Non scritta su invito
Risposta di Package Pets
Hi there,
This is a 'Pick 'n' mix' item what you would find at your local bricks and motor pet shop. The item is weighed and put into either a resealable bag or a branded back depending on bag availablity and treat.
Thanks
Good quality products
Good quality products. Bought 2 replacement scratching posts for our cat - he loves them! They are well made and last a while.
1 dicembre 2025
Trixie mice
Trixie mice
I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to have the black ones only, I got a reply within 24hrs saying yes it was possible, very speedy response and easy transaction, thank you I've now got a happy kitten again
7 ottobre 2025
My dog loves the natural treats
My dog loves the natural treats, when we came in the door tonight the bag of treats had been posted through the letterbox and she smelt them then started skipping
13 ottobre 2025
Still waiting for my 'express delivery'…
Still waiting for my 'express delivery' order!!!!
25 settembre 2025
Whole cage had cracks in and was awful…
Whole cage had cracks in and was awful to put together. So cheaply made and flimsy.
4 agosto 2025
First time I have placed a order with…
First time I have placed a order with Package Pets, ordering and delivery was good. I would certainly order with them again.
29 luglio 2025
Great to deal with and fantastic email…
Great to deal with and fantastic email support. Did have a problem and email them and the support was fantastic and a replacement was sent out. Very kind person.
27 giugno 2025
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