Optical Express Ireland Recensioni 577

TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Both my son Billy and myself visited on Saturday 16/05, from the moment we entered the door we were made feel so welcome by Breda, she guided us through the whole process and answered all our question... Leggi di più

Valutata 5 stelle su 5

The team in Newbridge are fantastic. Friendly, huge experience and super helpful. I received a very thorough exam and lots of good advice from the Doctor. Thanks to Breda and Amy for looking after u... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have nothing but praise for all the team at optical express in Tallaght. From the friendliness of the receptionist staff who always made me feel welcome and put me at ease to all of the team involve... Leggi di più

Valutata 1 stelle su 5

Opticalexpress varifocal eye tests not good! They won't give me refund already paid £335.20. I haven't got my new glasses. Opticalexpress policy state no refund? - should have told me beforehand. Had... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Centro oculistico
  2. Chirurgo LASIK
  3. Oculista
  4. Clinica oftalmologica
  5. Ottico
  6. Optometrista

Scritti dall'azienda

For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

577 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Great experience and great outcome with…

Great experience and great outcome with Optical Express in Dublin. Whole process was very clear, transparent, professional. I’m thrilled with the improvement in my eyes, even after just 24 hours! Thanks!

19 novembre 2024
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Risposta di Optical Express Ireland

It's amazing to hear how happy you are with the results Andy. Thanks for the kind words, the team in Dublin will be thrilled!

Valutata 5 stelle su 5

So helpful

So helpful, came in to get my glasses adjusted as they were a bit crooked on my face. They fixed them no problem and cleaned and tightened them so it was better than I expected!

19 novembre 2024
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Risposta di Optical Express Ireland

Thank you for the great review, Glynnis. We are delighted to hear how happy you are. If you need anything else from us, please feel free to give us a call or stop by!

Valutata 5 stelle su 5

FABULOUS NEW EYES…

I had lens replacement on Sunday .All the staff I dealt with were very professional and kind. I was very nervous, they took time to reassure me even one of the staff gave me her hand to hold through the procedure.
I have been wearing glasses since I was under a year and could see nothing without them .
I'm writing this review glasses free. I'm so happy I had it done and would recommend optical express 100 percent.

17 novembre 2024
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Risposta di Optical Express Ireland

Thank you for sharing your experience with us, Lorraine. We are delighted to hear that you are pleased with the results of your surgery and that you would recommend us!

Valutata 5 stelle su 5

Great experience

Great experience, I’m glad I decided to go for eye lens replacement, I only wish I decided to go for it sooner. The team guide you through the process and put your mind at ease. The day of the surgery went so well and the procedure was seamless. I know my quality of life will be hugely improved

18 novembre 2024
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Risposta di Optical Express Ireland

We're thrilled that you're so happy following your lens replacement surgery, Orfhlaith. We are delighted to hear you received such excellent care and that everything went smoothly. Please don't hesitate to reach out to us if there's anything more we can do!

Valutata 5 stelle su 5

Lasik

Effective surgery. Friendly staff. Worked around my schedule

20 giugno 2024
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Risposta di Optical Express Ireland

Thank you for the great review, Luke! We look forward to seeing you again!

Valutata 5 stelle su 5

Everybody was assuring

Everybody was assuring, they made me feel at ease and comfortable with the procedure. They informed me the negative possibilities but made sure whatever happens that they would be there with me, that my journey is theirs as well. Thank you team!

24 settembre 2024
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Risposta di Optical Express Ireland

Thank you for the wonderful review, Ann. We are delighted to hear how happy you are and that you received such excellent care. We'll be sure to pass your kind words on to the team in the clinic!

Valutata 5 stelle su 5

Cataract Treatment

I recently had cataract surgery with Optical Express in Tallaght, it has been a quick and easy experience from beginning to now. I had my consultation on the 12th of August and 2 weeks later I was in for my surgery.

So far I cant believe the results only 3 days post op. Thank you to everyone at the Tallaght clinic for making this process so easy for me!

26 agosto 2024
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Risposta di Optical Express Ireland

Thank you for great comments regarding our Tallaght clinic. I am glad to hear that you are pleased with the results and the experience.

Valutata 5 stelle su 5

Great experience

Great experience - treatment was very straightforward, with care first class. Would highly recommend - wish I had done it sooner.

15 aprile 2024
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Risposta di Optical Express Ireland

It's amazing to get such good feedback, and it means a lot that you'd recommend us.

Valutata 5 stelle su 5

HAVE THE SURGEY!!

I had my LVC over two years ago now, and I have to say it was the best thing I’ve ever done. The fact I can now wear sunglasses without having to swap between glasses and contacts is AMAZING. Thank you team Notts, especially Sharon, Hayley and Sophie for always being great, and Sajjad for being the best surgeon.

25 giugno 2024
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Risposta di Optical Express Ireland

We'll make sure we pass your kind words on to Sharon, Hayley, Sophie and the team, and we're thrilled that you're so happy with the results of your surgery.

Valutata 1 stelle su 5

I would give 0 stars if I could

I would give 0 stars if I could, dreadful. Meadowhall branch. Never call when they say, lost glasses 3 times and when got them wrong lenses! Still waiting on glasses over 2 months after test!

24 giugno 2024
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Risposta di Optical Express Ireland

Many thanks for providing your review. We welcome all forms of feedback, and we can assure you that your review will be reflected upon in order to make improvements where necessary. We are disappointed to learn of your experience, which is not one shared by the vast majority of our patients. We have passed your details to the clinic, requesting that they look into the matter and providing you with an update without delay.

In order for us to aid our learnings from your experience we would like the opportunity to understand your concerns further.
If and when convenient to you, please may you contact our Customer Services team via 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com

Valutata 5 stelle su 5

White Rose center in Leeds

White Rose center in Leeds. Asked to see if they could fix my glasses as the screw had come loose and vanished. I hadn’t bought them from there but the nice assistant took my glasses and within 5 mins brought them back fixed. Asked how much and said no charge. Very friendly and went out of her way. I think I’ll be booking my next appointment there.

25 maggio 2024
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Risposta di Optical Express Ireland

We were only too happy to help Shaun. Hope to see you again in the future!

Valutata 5 stelle su 5

Excellent experience

Very friendly and professional staff.
So helpful when I needed new glasses, and took into account my specific requirements. So easy to deal with.
Very positive experience.

19 aprile 2024
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Risposta di Optical Express Ireland

Glad you're happy with the service John. We appreciate the kind words.

Valutata 1 stelle su 5

Shocking lying on sales call!!!!

Called 5 times today and I finally answered. They blatantly lied saying that I had enquired online about laser surgery, which I doubt I would as I have already had them lasered. Shocking way to market by lying to people.

15 aprile 2024
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Valutata 5 stelle su 5

Brilliant experience

My wife has just had cataract surgery done at St Vincent Street Glasgow. What a brilliant experience from the start, the staff could not be more helpful putting her at ease explaining as they go along. While I waited I was offered endless cups of tea/coffee, they really look after us all. Brilliant experience

6 aprile 2024
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Risposta di Optical Express Ireland

It's fantastic to hear that you were both well looked after Robert. Thanks for sharing your experience.

Valutata 1 stelle su 5

Never have laser eye surgery here

If anything goes wrong with the laser eye results, like it did for me, their response is “you knew the risks”. The facilities were awful, the staff don’t care, and your time is not valued. Impossible to get an appointment. Customer service never organise what they say they will.

27 aprile 2023
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Valutata 1 stelle su 5

I went for laser eye surgery in 2019 in…

I went for laser eye surgery in 2019 in July or August. Everything went fine but before the year period ended my eyes started to feel really dry and irritated and my eye sight wasn’t the best especially in my right eye. I spoke to someone who advised me to go for an eye appointment which I did and was told it had deteriorated a little but not enough. But I kept having issues and then Covid hit and had no help or response from them. I have been trying for the last few years to get in touch with anyone with no luck every time I send an email I get no answer which i think is shocking service and I will now be taking this further as it is not cheap to get this done and I now wear glasses again full time even though my eyes deteriorated which the time frame that should have been covered by the company but I was brushed aside and ignored.

12 marzo 2024
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Valutata 5 stelle su 5

Optical express East Kilbride

Had problem with eye . Great service from staff . Triaged then seen by Jenna and Chris . Customer service girl lovely too . Eye feels much better

25 gennaio 2024
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Risposta di Optical Express Ireland

Glad we were able to help Lesley.

Valutata 1 stelle su 5

Avoid poor booking experience.

Tried to book a consultation to have lens surgery, could only offer me appointments at a convenient time. unable to book more than 6 weeks ahead. Eventually booked an appointment only to be told by WhatsApp that there was a problem that day a week later I have heard nothing from them!

22 gennaio 2024
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