By far the cheapest in the market! Customer service was very helpful with my request. I noticed on the site that they usually deliver to the site with a 28-ton lorry. I made them aware that this would... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Purchase decision based on best price compared to 6 other online retailers. Delivery was 3 working days. Couldn’t get WorldPay to work online so used PayPal after ringing up for some helpful, friendly... Leggi di più
L'azienda ha risposto
One of the best prices online, easy order process and free shipping (over a certain price). Delivery booked for a couple of working days later. Would have been better if I'd had a forklift but who has... Leggi di più
L'azienda ha risposto
I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di materiali isolanti
- Mercato di materiali edili
- Fornitore di materiali edili
- Negozio di forniture per muri a secco
- Fornitore di isolanti
- Negozio di forniture per tetti e coperture
Scritti dall'azienda
Online Insulation is a specialist supplier of Insulation and dry lining materials, based in the midlands and delivering throughout England
Informazioni di contatto
Unit 7 Oak Business Centre Sileby, LE12 7PU, LEICESTERSHIRE, Regno Unito
- 01509 649065
- info@onlineinsulation-sales.com
- onlineinsulation-sales.com
I found it easy to place the order and…
I found it easy to place the order and the items arrived on time. Thank you
19 aprile 2024
Risposta di Online Insulation
Thanks for your review and order Jackie. They are very much appreciated.
Damaged items no response to email
2 plasterboards and 2 insulation boards arrived damaged. Emailed them with photos and no response. No one picked up the phone, contact form and complaint link don’t work, no response to email after 6 days. I had to raise a chargeback dispute with my bank, which is a much longer process.
Responding to your reply:
My email was clearly sent with the following timestamp in my sent mailbox.
Date: 17 April 2024 at 12:06:06 BST
It seems leaving bad rating is the quickest way to get a response. I have resent the email.
17 aprile 2024
Risposta di Online Insulation
Hello Coleman,
Unfortunately we did not receive your first email. It looks like it went to spam, as we ask that any issues regarding your order are emailed as a reply to your invoice that we sent to you. I did ask again for this but luckily, I have spotted your email this morning again in our spam folder.
Please could you confirm a suitable collection date for yourself and I will try to secure that date with the hauliers. Once we have collected these items we will raise a full credit for the damaged items.
Risposta di Online Insulation
Thanks for your order and review. They are both very much appreciated.
Efficient and fast delivery
Efficient and fast delivery, good value and would highly recommend.
3 aprile 2024
Risposta di Online Insulation
Thanks for your order and review Alice. They are both very much appreciated.
Great product
Great product
Easy purchase, only problem, delivered on the Wednesday, when I stated Thursday for my delivery date,
8 aprile 2024
Risposta di Online Insulation
Hi Doug, thanks for your order and review. We did send the email below to you on the day of your order.
"Thank you for choosing Online Insulation.
Please see the attached invoice and check the details for your recent purchase are correct.
Your delivery is booked for 10.04.24 However, if this is an issue for you, please let us know"
Took my order but couldn’t fulfill it
Took my order but couldn’t fulfill it. Refunded me obviously but was an inconvenience. Thankfully I got it cheaper elsewhere anyway.
3 aprile 2024
Risposta di Online Insulation
Hi Elise, Thanks for taking the time to review us. We are sorry that we could not make your delivery on this occasion.
Risposta di Online Insulation
Thanks for your order and review.
Easy ordering process Delivered…
Easy ordering process Delivered within stated time scales. Material as expected
31 marzo 2024
Risposta di Online Insulation
Thanks for your order and review Peter.
Risposta di Online Insulation
Thanks for your order and review Nigel.
Easy website to order from .
Easy website to order from .
Upon placing order , you are kept informed of del date and any issues with stock quickly
Well done online insulation
18 marzo 2024
Risposta di Online Insulation
Thanks for your order and review James.
Delivered really quickly a f exactly as…
Delivered really quickly a f exactly as we ordered - thank youz
23 marzo 2024
Risposta di Online Insulation
Thanks for your order and review Marie.
Good delivery times and on this…
Good delivery times and on this occasion a day earlier than anticipated
22 marzo 2024
Risposta di Online Insulation
Thanks for your order and review Mark.
Fast delivery and good customer…
Fast delivery and good customer service..will use again
21 marzo 2024
Risposta di Online Insulation
Thanks for your order and review Adam.
Risposta di Online Insulation
Thanks for your order and review Neil
Risposta di Online Insulation
Thanks for your order and review Neal,
The product looks good….
The product looks good, but not installed yet so we shall see.
My issue was with delivery, there was a phone call 3 minutes before driver arrived at delivery address, no prior email with date or timing update. This could have been a big problem given the size of the wagon and need for assistance/signature.
13 marzo 2024
Risposta di Online Insulation
Hi Paul, We emailed you on the 13th of March to tell you your delivery was coming today, the 20th, the day you requested. We then also replied to your email today at 11.26am to let you know that your delivery should be with you by 2pm today. The delivery lorries are indeed large, we also had an email conversation about this before you placed your order too.
Good product delivery on time and to…
Good product delivery on time and to the door. Driver helped unload. What more can you ask.
5 marzo 2024
Risposta di Online Insulation
Thanks for your order and review David
Risposta di Online Insulation
Thanks for your order and review, they are both very much appreciated.
No notice of subcontractor.
I didn’t get any notice that the order was being subcontracted to CCF, a Travis Perkins subsidiary in Bournemouth.
Their delivery driver, Sylvia, was excellent; she notified me when she was setting off at 07:24 then when she was about 15 minutes away. There was no paperwork handed over.
8 marzo 2024
Risposta di Online Insulation
Hi Richard, thanks for your review, I can see that we delivered 20 rolls of loft roll to you at your farm house in Dorset. We delivered these on the 15th as requested by yourself. We are pleased that everything was delivered as expected, on the day you requested and with a friendly driver. We do use various external souses for deliveries within your area and we are sorry that you are disappointed that on this occasion we used CCF for your delivery. We didn't realise this would be a problem for you. Good luck with your project.
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