Onestop Recensioni 

You are not automatically given a till receipt; you have to ask for it. I always do because of the number of times I've been over-charged for items. Today it was a 120g bar of Cadbury's Dairy Milk Wholenut which was priced on the shelf as £1.65.
On two other shelves were 180g bars "on offer" at £1.80. My receipt told me I'd been charged £1.80 for the smaller bar so I pointed this out to the assistant who seemed disinclined to believe me. I asked her to come and see the shelf. When she saw the lower price she removed that label and said the price had changed! I explained that the prices were different for each size, and took a photo of each shelf. She refunded the 15p overcharge very ungraciously. I think the alteration of prices on the electronic tills vis-a-vis the labels on the shelves needs looking into. Customers are reluctant to ask questions because they feel uncomfortable holding other people up. The Post Office is only open artbitrarily, causing inconvenience to the queues forming both there and at the tills, very often with only one member of staff dealing with both.

Goosewell Road Plymouth - please put your staff through a customer service training course. Been going in for years and service is so poor. A good morning, or hello, would you like a bag. The younger staff are lovely but the older staff clearly don't want to be there.

Came in this morning to grab some lunch before work, went to the checkout to see the lady moaning and yelling at a disabled gentleman on self checkout telling him to wait, by the time I was ready to be served she was telling me to use the self checkout. When I asked her why she yelled to someone to tell them I was angry, very poor customer service skills from somebody that's there to serve customers. Seems like she'd rather just stand about talk to staff.
The store manager was laughing and encouraging her behaviour, which I did raise as this wasn’t professional for such a huge establishment. She said she didn’t care, as it wasn’t her store or staff and they should be grateful she’s helping look over the store, and that it doesn’t belong to her, and she doesn’t care what the staff do, So she encouraged this behaviour, than to do the job she's paid to do, she then told her assistant if a complaint came in they would deny everything, act oblivious and defend one another. If I had time to wait I'd have wanted to speak to the manager who oversee the shops, and report the staff. As you can’t treat your customers like this especially myself and the disabled gentleman.
Will not be using this Onestop again.

Customer service appalling, Gateford road, Worksop.
Stand at counter waiting for them to finish what they are doing despite seeing you are stood waiting, parcel collection machine turned off an hour and 10 minutes before published closure time, try to send parcels got no stickers left, go back to collect parcel again - you can’t machine switched off 35 minutes before published closing time, then decide to tell me close 30 minutes earlier than published online by themselves and yodel. The attitude is we don’t care and won’t help. Expected to search through parcels to find what you’re looking for.
Either update times or don’t offer the service.

One stop, five ways in Grimsby.
Supervisor and staff are useless in ensuring the customers are safe, not helpful when dealing with customers. No security?
Totally Unsafe environment

What lovely helpful staff. Georgina, Terry and Bruno are so super helpful, give them a raise

Convenience store . Ie Evri drop off covering wide area ..
Every time u go there too send a parcel always an excuse.. no paper for printing . Printer out of order . Its out of action more than available useless service . .staff don't seem to be bothered either by it

They said they delivered the item but they didn't

So while the shop was clean, the staff friendly enough, the manager needs to review store policy on selling food that is on its used by date.

I say this because I'm on the tail-end of food poisoning (where I vomited every half hour over 10hrs) from a rustlers chicken sub I bought from them to eat on the same day.

And there is no email address to send a complaint to www(dot)onestop(dot)co(dot)uk/contact-us/, but there is now as of 2026 a phone number.

[update] This head office of this company failed to address the food poisoning in any shape of form. Short version is I will not be buying food from them moving forward, as I would rather not risk getting food poisoning again. That and I now never buy food with less then 2-3days left on it.

One Stop on Ripon Road, Bournemouth should not be open. There is a sewage leak in the ceiling and the shop stinks of raw sewage! How can you allow a food shop to be open in this condition?! The poor staff, who are great, are subjected to standing in that stench for all of their shift. Not good enough!
Shop should be closed and the pipes need fixing and cleaning!

The back of this store is absolutely filthy with rubbish strewn everywhere. I've told them numerous times but they just ignore me.

Bought a Chicken Ceaser wrap meal deal and it was horrible! They need to re-name it, lettuce & mayo wrap as there were 6 tiny pieces of chicken, and the edge of the wrap was all hard and dry, absolutely discusting what a rip off, never again!!

Selling stale disgusting food and nowhere to even complain about it

I went in this morning to use the Evri Parcel Drop off for a return from Amazon and found the staff really helpful and friendly. As it was my first time using the service June showed me where the machine was located in the shop, how to use it and how to print. My experience couldn’t have been better. I would definitely recommend.

Filthy, I felt the over powering need to shower simply because I walked inside.

Good stock and variety of products but really miserable and unfriendly staff. No smiles or anything. Another time I tried to use the postoffice and it was painful. The lady didn't understand what I was saying and I gave up and left.

Bought a scratchcard in store won a tenner went in .. not a winner lol obviously im mugged off went round corner cashed it .??? Disgusting absolute fools

Worst customer service..
I go to this store 4/5 times a week and always.Never gets any good behaviour or customer service from this people.Indian boys works there but they don’t even look at the customer or say thanks.Doesn't cost money to say thank you to customers or give a smile.But store boys they speaks there own Punjabi language and ignore customers.even I heard from other people too.This company should have some rules or policies when they appoint these type of people in their stores..

Went to the onestop in Bristol city centre and the staff were so nice. Reasonable prices and the shop was clean

We visited the Collingwood Crescent (Guildford) store to send a package, there was a lady already waiting when we arrived, and it took a few minutes for the staff member to appear. At that moment the postman walked in and the attendant said I have to deal with him first. No apology for keeping us waiting - at this time another customer joined the queue behind us. He continued to pass parcel after pacel to the postman. It was obvious that we were all frustrated, but he had no interest. In the end I stepped forwad and asked him how long this was going to take and he was immediately argumentative, arrogant and defensive and would not answer my question. I then pushed him to answer, asking would it take half an hour and I admit that I now was not pleasant. He was just arrogant and refused to answer just saying that he could not delay the post man. I continued to repeat my simple question - how long approximately? Nothing but deflection and arrogance. The lady in front walked out, and ultimately so did we. This goon was rude, unhelpful and unsuitable as a customer facing operative. I wish I could give 0 stars.