Oliviamae 

Terrible company. Complete scam. Please read other reviews before emailing the same mistake I did and purchasing from this company. It is a scam, you WILL lose all your money! And the quality is absolutely TERRIBLE. Items from primark or shein are 10X better quality

I hate to leave negative reviews for companies as understand things can go wrong but I want to warn people of this company.

I ordered 2 items which do not fit and therefore wanted to refund.

Firstly, they kept offering me discounts rather than the option to refund. After I declined the first offer, they then tried to make me a better offer. If the items fit me, I may have been inclined to have to have taken an offer but this was frustrating as almost felt like time wasting due to the time I needed to return the items by.

Once I managed to have them agree on allowing me to return, the items needed to be posted to China and at a cost to myself. This was written on the website so was my fault for not fully reading, although they do have an office in the UK so this policy was further frustrating.

On payment for return postage to China, my parcel went missing. I was I was informed by Royal Mail that the parcel is being returned to myself because Olivia Mae did not answer their requests for an invoice when at customs in China. Royal Mail said this is a standard practice and when companies don't respond, it's usually for them to try and get out of giving a refund.

On emailing the company re this, they are now telling me they have an issue with their system preventing them from giving refunds and unable to give me an idea of when the issue will be resolved and there is no other way they can provided a refund.

Firstly, usually companies have many ways in which they can refund. Secondly, for a company to not have any idea when the issue will be fixed is unheard of. Finally, if the company knows they are unable to refund but have decided to continue selling to customers without updating their website to make this clear to their consumers, this is a breach of consumer rights/advertising laws.

I will never order from this company again and I advise anybody reading this to stay clear... I only wish I done more research myself before ordering 😭

I’ve never received my item, or been able to get my money back

Scam site - Avoid.

Lucky I ordered through PayPal so making a claim. I guess it’s true you get what you pay for, last time I try a Jupe.

If I could give fewer stars, I would!

This company is a SCAM, avoid at all costs. Any positive reviews are a lie.

I ordered a dress from this company, which says it's based in the UK. The order took nearly a month to arrive from China. It looked absolutely nothing like the photos, and for a £50 dress, the quality was absolutely terrible - it was worth maybe £5 at most. It fitted terribly, the fabric was awful, and lots of sequins were missing.

When you try to return your items, they insist that you must return them to China, which costs £25-50 to return one item. EVEN if the items are damaged and deficient! They then pretend that they cannot process refunds, which again is just a lie to try to make you never get your money back.

AVOID at all costs.

Exactly the same experience as others. £150 dresses arrived two weeks than expected on 9th September 2024 I paid £25 for recorded delivery to the address stated. It was returned Royal Mail from them today December 28th, nearly 4 months later. No reason why just rejected and not accepting to sign for it there end.
DO NOT BUY FROM THIS SITE¡

Horrendous customer service. I ordered 2 dresses in my size (according to the size chart they provided). The dresses eventually arrived, unfortunately too small so I arranged a return following the instructions on their website. After my first email sent to them, it took another 3 emails and weeks later i got a reply from them. After multiple emails going back and forth for a few weeks, I was refused my full refund and offered other things such as a discount code and 60% of my refund ect, ridiculous offers. All I wanted was to return my dresses and get a full refund. I eventually returned it to the return address in Asia, had to pay postage myself of £25, tracking postage. Tracked my parcel for weeks which was sat somewhere in Asia for months, only for it to be returned to my front door 3 months later. 100% do not buy from this website, horrendous customer service, not good quality pieces for the prices.

Absolutely shocking quality!! Took weeks to come !! Ordered a large it’s about a size 8 really bad not ever going bother to return after reading all these reviews!! Avoid at all cost

They have now changed the website to oliviamaethelabel.. You will not receive the order and they will not refund you!

Do not buy. This is a scam company . Took over 4 weeks for dress to arrive , was then damaged , wanted £50 for me to return it . The asked for a video of damage and then when sent said they couldn’t process refund because there was an issue with their website ?! Total lies and stealing from people . Disgrace companies get away with this .

Do not order! I repeat do not order! The quality is shocking! I swear ive received an underlay of a dress not an actual dress!
If you ask for refund you will be asked to record a video then return is international! You better order of temu or shain or just keep you money!
This crap ive received is in the bin! If I could i would give below 1 star!

If I could give a zero, I would. I waited 7 weeks for a dress, as each week went by and I could see it hadn’t yet been shipped, I pleaded for the order to be cancelled and to receive a refund but the customer service team made false promises and eventually just stopped replying. I’ve sent 17 emails to try and get my money back. DO NOT BUY FROM HERE.

I wish I’d read the reviews before purchasing from this website. Ordered a dress 3 weeks ago and still not arrived. Tracking has said ready to ship for around 2 weeks. Contacted the company who said they’re having issues with the tracking website and will get back to me with an update.. nearly a week later and still no update from them. Dreading receiving the dress after reading about the poor quality! DO NOT BUY FROM HERE!

Do not buy from this website, it is typical Chinese brand which is crap and does not look anything like on the website, on this of you can’t return.

DO NOT PURCHASE CROM THIS COMPANY! I would leave less than zero stars if I could! The product received was like a dress for a doll and not a human! Terrible quality and NOT like was advertised! Advised to return dress at my expense and still NO REFUND!! What a joke of a retailer.

Was very unsure to order from this website after realising it was coming from china instead of uk, I received my order on time it’s great quality and looks exactly as it did on the model over all I’m very pleased with this order and will buy again with plenty time to receive for my next outing.

Ordered 3 dresses on 20th November. I emailed twice asking where they were, the delivery did not state it would take weeks to arrive. The reply was AI advising it was due to black Friday demand... ordered a week before black Friday. Finally had a delivery of one out of my 3 dresses today. No idea where the rest are. Quality is awful, absolute scam. I've emailed and no doubt I'll get a reply from an AI bot telling me how sorry they are. Do not use!

Appalling service. Ordered a dress in August and did not arrive until December. Customer service was terrible and they felt it was acceptable to charge me extortionate return costs after waiting months for a dress to arrive.
Avoid at all costs

Biggest scam ever. I can’t get my money back after not receiving the first parcel I ordered back in October, they refused to refund me, insisted on sending another and now that hasn’t arrived either. DO NOT ORDER FROM THIS PLACE, all you will do is lose money.

The biggest scam on the internet! I ordered a dress for a black tie event and I am extremely disappointed. It took over 3 weeks to arrive and the dress is not even hemmed! It is the cheapest piece of fabric, see-through and the worst quality. I contacted customer services and returns are between £25 and £30. Baring in mind this is what I paid for the item. Customer service sent me an automated email that is clearly a template as I received the exact same email twice! This is embarrassing. Please, please do not buy from this website. The reviews on the page are clearly fake. Save your money and buy elsewhere.