Oliviamae 

Tried to return two dresses which cost a fortune (£28). They sent a partial refund as a good will and said to keep them but wanted a full refund. Dresses got refused at customs and after weeks they eventually found their way back, but the Royal Mail then refused to refund delivery paid. DO NOT ORDER FROM THIS WEBSITE, the products are shocking quality and if you want to return them it will only end up a complete mess. AVOID AT ALL COSTS!!

If I could give zero stars I would! All of the items I received were faulty/ripped/completely different to how they looked online. I paid a lot of money to return the parcel and after over eight weeks I had the parcel returned to sender. At first they were responding back to me awaiting the parcel, but have since completely stopped all communication and are refusing to raise a formal complaint or refund me.

scam
Fake images on their website, actual product is similar but the fabric is terrible.
Went back and forth for ages on email to return. They are registered in the Netherlands so don’t run under UK law so you can’t send in back for free due to being missold.

Niks kopen hier. Komt uit China. Lijkt niet op wat je besteld hebt. Contact gezocht maar gekocht in sale wat bij alle producten staat.. daardoor geen retour mogelijkheid. Ik wilde ook geen geld terug of retour. Ik wilde het product dat ik besteld had voor 59.95 . En niet een soort pyjama pak dat als enige overeenkomst dezelfde kleur heeft.

Fraud! Absolute scam ! Do not buy

Total scam as other have said. As soon as you order their assign a tracking reference to Royal Mail saying goods are out for delivery. Mine was 17th December 2024. Just had an update saying goods have just been despatched and are in China.
Contacted them several times to cancel order and obtain a refund but they just keep saying gods are out for delivery in the UK!! even though they hadn’t yet been despatched from warehouse in China. Have obtained a refund via my bank.

The hoodie we ordered turned up different to the images on their website. It's a much darker grey and not what we ordered. I've contacted Olivia Mae & they advised they would get back to me, but they are no longer answering my emails. Customer services is extremely poor and I realise now I should have google reviewed them first to prevent me from every purchasing from them.

very very bad. They don’t reply to emails

I ordered 2 of the same dress in different sizes from this company believing they were UK based. They didn't arrive for over a month and the event I ordered them for had passed. When the items eventually did turn up they looked nothing like the images on the website, extremely poor quality and unwearable. I battled with them to obtain a refund but was informed I'd only be entitled to a 30% refund if I returned the goods to CHINA?! at my expense... My advice, contact your bank as they are clearly scammers!! Bank were super cooperative and obtained a refund for me in full, I also cancelled my card just to be safe!!

Absolutely dreadful. Spent £30 returning items and have received no refund. They have now stopped replying to my emails

Exactly the same experience as everyone else. Ordered a dress. Came late and very poor quality. Paid for return which was about £25 for it to be sent back to me months later saying it’s been rejected! Poor company, poor service.

Spent over £150 on clothes only for them to be terrible quality. Then had to spend £24 to return as instructed by the customer service email (clearly all just ChatGBT responses) only to now be told 2 months on my refund has not yet been processed as they have an error on Shopify so no refunds will work 😂 laughable. Please don’t shop here!!! I will be reporting to Shopify too.

Total Scam! I wouldn’t have given any star only that I was one of the lucky ones and received my hoodie. Totally different to what I had ordered, very lightweight and cheaply made, no label, tag or sizing on the hoodie and a misspelt print in the back instead of Pink the word Piny!…almost laughable only that it’s $70 aud down the drain.

Please do not buy from this site! The quality is absolutely shocking for the price. And then you have to return the stuff to Asia!! Waiting ages and ages for it to come didn’t even need them any longer as the events had passed weeks before.

Een totaal andere trui ontvangen dan op de foto staat en de jas was te groot dus ik wilde graag retourneren. Dit kon niet omdat het sale items waren. Maar in hun voorwaarden staat dat dit duidelijk aangegeven moet worden bij het item zelf. Dit was totaal niet het geval. Veel mailtjes gestuurd maar ze negeren totaal waar ik het over heb en het feit dat de trui compleet anders was boeide ze ook niet!
Vreselijke website

Awful- came 2 weeks late, far too small when I ordered a medium. Poor quality for what it was worth. Website not working to find out about returns!

I would highly suggest not to order off this website. Not only did it take my order over a month and a half to come. When it came the dress was absolutely ridiculously small fitting And it was a size 12-14. Not a chance it was that size I would say it was a size 6 maybe even smaller. And not entitled to a refund. I wish I read the reviews before I ordered.

I'd give no stars but I cant!
A total of £180 uncluding 2 items I didn't order, just added on!
£32.65 in shipping back to China, even though it came from a UK depot, and it's been sent back to me as "unclaimed" after months of waiting for my money.
Apauled!!!
As this was purchased through a credit card, I was advised to carry on woth this process. Failing that I am to take it back to them.
I have a long list of emails and evidence alone the way.

Chelsea

SCAMMERS!!!

They will take your money, refuse a refund, then send you around in circles on a wild goose chase to blame courier services. This is a dishonest company!!!

Total scam. Ordered jumpsuit that kept being posted on my IG. Paid in full. Took a month to arrive so no longer required as too late. Throughout the waiting game for item I was in daily email contact advising item too late so cancel / do not bother to deliver. Every email reply sounded sincere and I was told wait until it arrives and then we will advise of return process. It arrived yesterday and now when I email them, it advises I have been blocked. I am unable to send message on IG as blocked too. On website if I try to access it gives an error message. They have clearly scammed me and even tho the item here it isn’t needed and not only that it is nothing like picture - it awful!!! Avoid this company of low life thieves!