Oliviamae 

Same experience as others. I decided to send the items back to the address in China on their website. I sent it back in September 2024 and have just had it returned to me (February 2025) saying it was refused and uncollected.

Shocking service- DO NOT BUY FROM THIS STORE.
I was told if I wanted my £42 refund that I had to post back to china, recorded delivery & send proof of this. I did this and it cost me £22.40 to post back. I then waited 8 weeks and then contacted to see if they had received. They are still saying they have not received and only want to give me 30% refund. Shocking service. Wish I didn’t bother my head ordering, the quality is extremely poor of their clothing too. Not worth the money!! AVOID

Exactly the same as the other reviews. Only refunding 30% but then the system was down. Totally disgusting.They just rob your money. Sent the item back on 17/12 and it still hasn't arrived

Ordered 18th November £250 odd worth of clothes, the clothes were terrible cheap quality. Send the clothes back to china which cost £35.00. Expecting a full refund, apparently their payment systems were down for 2 months. I had an email today 4/02/25 saying the system is back up but they can only give me a 30% refund. This company is horrendous! How can they get away with this. I’ve reported this to my bank because I think this is the only hope of me getting my money back. DO NOT USE THIS COMPANY

Heel ander product gekregen. Geen geld retour en retouradres naar Azië. Dropshippers
NIET BESTELLEN. OPLICHTERIJ

its a scam... the quality is very bad and they make it difficult for you to make a return, i spent £50, then they told me they can only give me a 30% return, and when i asked for the 30% return i got an email saying that their returns systems are down and cannot issue a refund at the moment! someone should take down their website

Do not buy from this company. I’ve returned a dress that was cheap and not as advertised. The responder to my emails is saying they cannot refund me as their systems are down. I find it all so odd that they’ve replied to every email I’ve sent for the past 2 months! They may as well not respond 😆. Anyway, I’ve lost about £100 so warning to others, DO NOT PURCHASE from them. I blame myself for buying something from China 😂.

Totaal ander product opgestuurd gekregen. Retourneren moet naar Azie. Geld krijg je niet terug. Oplichters zijn het! Bestel hier niks! De oplichters gebruiken de website .com en .uk, wellicht zijn er nog andere website namen die ze gebruiken.

Only getting the one star as I can’t comment without. DO NOT ORDER !!

Massive scam - how is this legal?! I ordered two dresses, both horrendously overpriced for the cheap fabric and frayed seams. I tried to return one dress, and the returns address is a warehouse in China. The address is fake and so the parcel was never delivered in China and arrived back to me, FOUR MONTHS later. Olivia Mae are refusing to refund me for the dress and for the money I spent on postage. Surely this company has to be shut down, this can’t be legal.

Oh my goodness where do I start!

I'd been seeing this site on Instagram for ages, all the gorgeous outfits all looked well made and stylish. Did a little research of their site which looked like it was in the UK so decided I would buy a dress for Christmas, it took ages for the dress to arrive I tried to get an eta but you could only send emails for updates. No customer services Dress finally arrived after nearly 3 weeks, I wads so excited to try it on..... well I wish I could upload pictures, it was like someone had made it at school in their first sewing lesson.

This company is in China and should not be allowed to sell anything, nothing but thieves and liars.

They refused to give me a refund or return the dress which had a faulty zip and was nothing like it was describe on there website. And after numerous emails felt I was getting no where!

In the end I went to my bank and asked if I could do a "charge back" and pleased to say I got my £50 back.

PLEASE STAY AWAY FROM THIS SITE !!!!!!

Awful. Items took a month to come and no updates at all. Now asking for a refund as the dresses have arrived in basically children sizes and awful. No replies to any of the emails sent for refund request I sent 2 weeks ago

Scam.. waiting for a £93 refund. One item i never received and the other item i returned with international tracking so I know they received it. Website now doesn't work. Total scam

Horrendous items. Horrendous customer service. DO NOT ORDER from here. I’m still waiting on a £90 refund and I also spend another £24 returning the items to china. The website should not be able to be called Olivia mae UK because it certainly is not!

nothing on the website is actually the product some cheap Chinese product that looks slightly like it turns up and to return everything you have to pay to send it to China which cost you more than the actual items did, avoid at all costs!!! don’t waste your money

Biggest scam ever
Ordered few dresses thinking it is a uk based website. IT really isn’t. Shipment was delayed quality was terrible tore after wearing just once. Support team did not respond and there are no return.

Very similar to other reviews!
Items arrived nothing like advertised- sent back - cost a fortune, only to be returned back to me yesterday 8 weeks later!!! Communication totally stopped now as well! Wish I read here first before purchasing - lesson learnt!

Returned £140 worth of items that cost £30 to return. Stopped responding. No refund received. Items looked nothing like the website. Items are cheap and sent from china

Hallo ik wil even beamen wat hieronder staat, net hetzelfde. Op de foto staat een bordeaux leuk setje met rolkraag en ik het een bruine pijama gekregen.
Je kan niet terugsturen omdat het zogezegd solden artikelen zijn.
Pure oplichterij!

I purchased 4 bags and a coat, all of which are very low quality and I wanted to return them all. It took 4 weeks for the items to be sent to me and they all came from china.
Now they aren't replying to me emails about where I can send them back to and get a refund and I really need that money back now. Don't order with them.