Why we like OCTOPUS ☆¥¥¥ Correspondence replied to both FULLY but also to the POINT. All matters RESOLVED. The SUPERB APP is REASON ALONE we are with OCTOPUS - 3 accounts on one APP for instant... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Zoe helped with and sorted out everything I needed to know in a very friendly manner. Pleasure to do business with a human being rather than a chatbot! Although subsequently, I discovered she'd g... Leggi di più
L'azienda ha risposto
I like talking to a human not a AI system . I actually believe your company cares about their customers, the lady I spoke to was better than helpful I enjoyed the call. I have dealt with many utility... Leggi di più
L'azienda ha risposto
Brilliant service as usual - I contacted Octopus and spoke to Sudesh regarding new tariffs as our present one was due to end. He immediately emailed over the options with full details enabling our bus... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Informazioni di contatto
Join the UK's business energy champions
4,9
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great customer service
Great customer service - professional, knowledgeable and (as a company) compassionate.
21 ottobre 2026
Risposta di Octopus Energy for Business
Great to hear you had such a good experience with our team! Thanks for leaving this review 😄
Always a pleasant interaction octopus…
Always a pleasant interaction octopus staff are super lovely and helpful
21 ottobre 2026
Risposta di Octopus Energy for Business
Thanks for leaving this lovely review! ☺️
Great and efficient service- Charlotte…
Great and efficient service- Charlotte offered levels of service and solutions over and above what I requested- Great!
21 ottobre 2026
Risposta di Octopus Energy for Business
Thanks so much for the kind words! 🐙
Excellent response by Emily
Excellent response by Emily, resolved the issue really quickly and effectively
20 ottobre 2026
Risposta di Octopus Energy for Business
Great to hear you had such an easy experience with Emily! Thanks for leaving this review 😄
Great customer service
21 ottobre 2026
Risposta di Octopus Energy for Business
Thanks so much for the kind words! 🐙
Very good service thank you for your…
Very good service thank you for your service highly recommended
21 ottobre 2026
Risposta di Octopus Energy for Business
Thanks for leaving this lovely review Kamil! ☺️
So far so good with Octopus
So far so good with Octopus. My Call was answered quickly and my problems addressed efficiently and politely.
21 ottobre 2026
Risposta di Octopus Energy for Business
Thanks for leaving this lovely review Vicky! ☺️
Jack was able to deal with my switch…
Jack was able to deal with my switch over there and then without any issues or need to call back.
20 ottobre 2026
Risposta di Octopus Energy for Business
Thanks so much for the kind words! 🐙
Dexter was incredibly helpful
Dexter was incredibly helpful , patient and knowledgeable.
21 ottobre 2026
Risposta di Octopus Energy for Business
Thanks so much for the kind words! 🐙
A great experience
A great experience with Jamie-Lea today who made switching my business energy easy and stress-free
20 ottobre 2026
Risposta di Octopus Energy for Business
Switching business energy should always be a breeze! We are absolutely thrilled to hear that your experience was so smooth and completely stress-free. Thank you for sharing this lovely feedback with us! 🐙
Very helpful and knowledgeable customer…
Very helpful and knowledgeable customer service rep when swapping to Octopus Energy today
20 ottobre 2026
Risposta di Octopus Energy for Business
We love to hear this! Welcome to the family, and we are so glad our team made your switch smooth and easy! 🐙
Switching supplier to Octopus is more difficult than it could be.
I was trying to add switch a gas account from another supplier to Octopus, for a premises which already had an existing electricity account with Octopus. Octopus employee Tuf was able to sort it out as it could not be done online. The default option for online switches for dual fuel sites is to offer fixed rate prices for both fuels at once, but in this case the electricity was already with Octopus. It might be helpful if Octopus created a mechanism by which such switches can be done online. That's why I had to ring Octopus and speak to Tuf. The process took quite a long time - there was some postcode confusion. Tuf was pleasant and courteous throughout.
20 ottobre 2026
Risposta di Octopus Energy for Business
Hi Andrew,
Thank you for leaving the feedback, and we’re sorry to hear about your difficult switch. We love to try and make things as easy as possible, so hearing about your experience is disappointing and makes us want to do better.
We really like your idea, but as we don’t allow gas-only switches for businesses at the moment.
I’ve dropped you an email so we can make sure everything is set up correctly with your account.
All the best
Sam C
Excellent customer service
Excellent customer service . They will given you attention. I spoke with a lady name fionn .
She was very helpful . After she explained the situation. And fixed my problem. Thank you fionn
19 ottobre 2026
Risposta di Octopus Energy for Business
We are so glad to hear about your great experience. Our team always aims to provide helpful support and clear explanations to resolve any issues. We will pass your feedback over to Fionn 🐙
Following a change of Bank accounts
Following a change of Bank accounts, we had to rectify a declined DD and shift it to the new account. Meah was so helpful and swift. All sorted in one short telephone call.
19 ottobre 2026
Risposta di Octopus Energy for Business
We are glad to hear that updating your billing details was a quick and easy process. We aim to provide first time resolution with just one call! We will pass your feedback over to Meah 🐙
Sahela wins the day!
Cannot thank Sahela enough. We had a problem and although we had contacted Octopus several times, we didn't seem to be getting anywhere. In a matter of about 10 minutes Sahela calmly found the mistake, rectified the problem and sorted everything out. It's like a weight has been lifted. Thank you so much.
20 ottobre 2026
Risposta di Octopus Energy for Business
Sahela is truly a hero! Thank you for your lovely feedback! We have passed this over to Sahela and we are so happy we could get this resolved for you 🐙
Risposta di Octopus Energy for Business
Thank you so much for sharing your wonderful feedback!
Got the information I required
19 ottobre 2026
Risposta di Octopus Energy for Business
We are glad you enjoyed your experience and obtained the helpful details our team provided. Thank you for your review 🐙
Fantastic from start to finish
Fantastic from start to finish, Darren was very helpfull
11 settembre 2026
Risposta di Octopus Energy for Business
We are absolutely thrilled to hear that you had such a wonderful experience with us. Thank you so much for sharing your fantastic feedback!🐙
Risposta di Octopus Energy for Business
Welcome to Octopus Energy for Business, thank you for your feedback! 🐙
Risposta di Octopus Energy for Business
We are glad we could help you so quickly. Thank you for your feedback, we have passed this over to Mev 🐙
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