I have had a couple of conversations with Octopus over the last few days, speaking with Maddie a few days ago and Kai today. Both of them were extremely knowledgeable and helpful. They dealt with my... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
I have had a couple of conversations with Octopus over the last few days, speaking with Maddie a few days ago and Kai today. Both of them were extremely knowledgeable and helpful. They dealt with my... Leggi di più
L'azienda ha risposto
I was opening up an account with Octopus and had help to navigate my way through what is quite a convoluted process from Henry Duncan. He was incredibly patient and steered me through alot of docs/for... Leggi di più
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Got through to operator very fast, explained reason for call and Brad helped answer my query to put my mind at ease. Asked about a gas smart meter and wheels were put in motion to ascertain if this is... Leggi di più
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I spoke with Adedotun on the telephone today. He was very helpful and navigated me through options for my energy tariff going forwards. This was all backed up with an immediate email, so everything... Leggi di più
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Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
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Icram was lovely and very proffesional . i am not . many thanks
The call handler was brilliant, dealt with my query professionally and was very clear and concise, very friendly.
Agent was very helpful and understsnding as i was calling from a train. I was organising a switch of business to Octopus and all question we answered well and to my satisfaction. Good first impression for a new customer.
Sunil was very professional informative and helpful a credit to your company
The call was very efficient and Jan was very understanding and patient this is why I remain with Octopus Energy thank you

Risposta di Octopus Energy for Business
Your agent was extremely knowledgeable, efficient and patient, but would have saved much repeating of information if he had realised I needed him to speak more slowly.

Risposta di Octopus Energy for Business

Risposta di Octopus Energy for Business
My query was answered immediately with good knowledge.
only negative was it took a little searching for the contact number.

Risposta di Octopus Energy for Business
Great company to deal with, customer service is excellent and the price is very good too.
It was the easiest and best customer service I have dealt with the lady was so nice and informative was not on the phone long and it was all done fantastic and I could understand exactly what she was saying thank octopus ⭐⭐⭐⭐⭐
Kaz was able to deal with my query clearly and put up with my bumblings with patience.
Patrick went above and beyond to help me sort out my personal account and a business account that I have been managing but which is passing to another person to manage. He also sorted out the fixed tariff for the business account and on my personal account emailed information regarding an EV charging rate and type of charger needed. Excellent service.
Refreshingly short wait for an answer to call, easy to set up account Muhammad very clear and helpful
great to speak to a person and not a robot like others ,great staff know there systems and customers , A*
Jack was extremely helpful. He was very patient and explained everything thoroughly to me. I would highly recommend octopus, I have a account for my home, and now my business.
I have already got our domestic supply with Octopus and because of the ease of navigating the account and the clear way all information is communicated I wanted both the business and domestic handled by Octopus.
There is never a problem in speaking with customer service or an advisor which is a massive plus.
Nadia was polite and helpful. She successfully set up a new business account for me. The only issues were that there were several times when she had to put me on hold; when she did this the wait was often quite long (the call took 55 minutes overall) and when I was on hold the music playing was so loud I had to adjust the volume down on each occasion.
Very helpful adviser giving me all the information I needed. Very polite and patient. And English clear speaking.
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