Novuna Vehicle Solutions Recensioni 

Erin was great over the phone and answerd all my question

Anna She was really helpful, polite and friendly. She made the whole experience easy and straightforward, and I was very happy with the service I received

Lukas made the whole process so easy and straight forward from start to finish.
Contacting me via email with links to see what my vehicle options were and then to arrange a call once I decided which car to go for.
Lukas then talked me through my options on the pros and cons of each model type, exterior colour, trim etc and total cost and just made the whole process so easy, thank you Novuna and especially to Lukas! :-)

Grate service with a warm and friendly welcome and all my issues fixed to a high stander off work

Super quick turnaround and good quality of work completed. Excellent customer care

Great customer service from Lizzie. Quick response times, helpful and clear information about the ordering process.

Throughout the process of leasing my car through Novuna, all your team have been most courteous helpful and a pleasure to do business with. I cannot find fault with your organisation at all. I will use you again.

After a couple of calls to help with returning my vehicle, I am happy to report that I have received exemplary customer service with each call. The service agents (Michelle, Ashley and one other whose name I didn’t catch) explained everything clearly and thoroughly and were incredibly helpful in a situation that without this level of support would have been stressful

Low score due to the website. It was difficult to navigate around. However customer support were really helpful. Lukas Machelski helped us pick the right car at the lowest price so a big thanks for that.

I received the answers to my query straightaway

Matilda was super friendly, helpful and professional.

had a lease with Novuna for 3 years and I can honestly say I never felt so let down by a company when it comes to the repairs and maintenance on my vehicle. Appointments have been changed and locations of drops off for servicing and MOT and they never contacted me to let me know. At 8.5 months pregnant the inconvenience this company has caused me due to a lack of communication has been terrible. Today I was sat in a garage for over 4 hours waiting for Novuna to authorise the use of 2 replacement tyres on my vehicle following a failed MOT. The staff at Halfords Filton were fantastic and were doing everything they could to speed things up. It was however the regional manager of Novuna Vehichle finance refusing to authorise the tyres. As mentioned I am 8.5 months pregnant being told I couldn’t drive my car away when the correct tyres were there ready to be fitted was highly distressing for me. With no others means of transport

I had an issue with my hire van upon arrival and needed to request a new one. I phoned up and got put through to Sheila. Extremely helpful from the start, took on the issue first hand and dealt with it promptly and efficiently. Advised me on what to do regarding emailing Nexus however after no response Sheila was back on it to raise it from her side. This got the issue turned around even quicker and was calling me throughout to update me so I wasn't left out the loop. This resulted me in me getting back to my work quicker and less downtime my end. Amazing service 🌟

Always really helpful and friendly, Sam was a dream to deal with. Thank you very much.

Very helpful and professional

I called this morning and was put through to Michelle in Credit Control. Michelle was extremely helpful and quickly dealt with my account query.

Ashley Moon was great and really helpful

The lady I spoke to called Sam was so lovely kind and helpful she made my call very easy and comfortable mRNA you Sam x

Efficient and helpful and friendly, thank you, Sam

Sam answered the questions I had and put my mind at rest 👍