Novuna Vehicle Solutions Recensioni 

The lady was very prompt to answer, understood my issues immediately and dealt with it quickly and professionally.

Phillip made a real effort to help me and understand my problem, he showed a genuine interest to resolve the problem for me.

Obsessed with customer service . Thank you

I had a query about servicing my lease car. The query once I got through to somebody was handled professionally and helpfully and the service organised at a convenient local venue

I would like to say a huge thank you to Jess Dunn at Novuna for the outstanding customer service she provided today.
I needed support with a few queries and Jess went above and beyond to make sure I got the answers I needed (even going beyond her finish time).
Jess was professional, cheery, and proactive throughout, keeping me updated and working hard to find the right information rather than simply giving a quick answer.
Nothing is too much trouble, and her commitment to resolving my queries made the whole experience stress-free and straightforward.
I am extremely grateful for all of Jess's help and with such a friendly manner as well!

Thank you, Jess!⭐⭐⭐⭐⭐

Very pleasant guys that turned up professional in every way , nothing was to much and did everything to please the client

Works better than before

My telephone call was answered quickly without being placed in a queue. The agent spoke clearly and efficiently and answered my questions.

They were very helpful

My new car selecting & deliver experience was stress-free
I spoke to a very helpful guy who went through the available options within my price bracket
The car was delivered on time with no issues
And the new car is fantastic :)

Shambles of a company. If I had the power to do anything I'd strip them of the contract they have with british gas. My van was booked in for service and mot.so I requested a van hire for the day. When get there. Thre was no van. When I contacted them. They said they attempted to deliver the van on monday(bank holiday) obviously the garage was closed. So they just didn't both to attempt to drop it off again the following day. When I contacted them they didn't take any responsibility at all. So as a result of there lack of ability to read a calander. I lost a day work. Bare in mind it took me 30 min to get there as the garage was no where near my home.

Answered call quickly no bot going through a long menu, then putting you on hold for ages. The customer advisor (Samantha) was very courteous, helpful and professional. Dealt with my matter efficiently and instantly very good. Thank you.

Highly recommend Novuna, especially the lovely Lizzie Long. It was the first time sourcing a car through our company car scheme & she was brilliant! Really knowledgeable, gave me options & worked with my budget and made the whole things really simple. She was also very patient with all my questions (there were a lot!) thanks Lizzie.

Done in quick time.

Ash was excellent, clear and concise information with a caring tone.

Ash was very Friendly polite & courteous , helped resolve my enquiry within minutes , extremely helpful and clear concise explanation. Thank you

Excellent experience so far as a new customer. My query was answered perfectly, excellent advice given and I've already received a follow-up text. The customer service person Nicola was friendly and helpful. I'm impressed.

Great service thanks

Excellent customer service. Timely response to all queries. All dates were met. Well done Novuna.