My NewAir cooler started to have cooling issues after 10 years of ownership. Where other companies would just say to buy a new unit, Laurellee at NewAir helped diagnose the problem, was kind and respo... Leggi di più
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When the fridge arrived damaged, I requested e-support and Laurellee responded just eight (8) minutes later. She was courteous and helpful and arranged to send a replacement part. But after 72 hours... Leggi di più
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Experienced a damaged unit on arrival. Contacted support and Laurellee helped me turn this experience from bad to good very quickly. Helped with the entire process and got a new unit being shipped to... Leggi di più
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I contacted new air after searching the Internet for a replacement beverage fridge. I had a couple of technical questions and emailed Customer Service. I received a quick response from an extremely he... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Products that make life more enjoyable for where you live, where you work, and where you play. ABOUT NEWAIR Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers. Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse. When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company. Today, we’re proud to say this has made us one of the most trusted names in compact appliances. On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Informazioni di contatto
6600 Katella Ave, 90630, Cypress, Stati Uniti
- (855)963-9247
- Support@newair.com
- newair.com
4,8
Eccellente
4400 recensioni
Ha risposto al 44% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Employees are responsive and polite
Fern responded quickly to my email/request. Although I don't necessarily like Newair not having a longer warranty on their appliances, Fern was polite and professional and at least expressed sympathy with the product I am having issues with. He offered me a 30% discount on a new product since the old one cannot be repaired.
14 gennaio 2026
Non scritta su invito
Risposta di Newair
Hi Joe, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Hilary Waight once again provided…
Hilary Waight once again provided stellar customer service to help resolve our ice maker issue. We did have pump issues (twice) but ea h time Hilary walked us thru removing the unit and timely providing us with an easy replacement!
12 gennaio 2026
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Risposta di Newair
Hello Katherine, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Hilary Waight was great to work with…
Hilary Waight was great to work with and resovled my concerns.
9 gennaio 2026
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Risposta di Newair
Hello Brian, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Prompt, friendly CS Experience
Anfernee (Fern) was very helpful in my warranty claim. The process was quick and went smoothly. Highly recommend!
6 gennaio 2026
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Risposta di Newair
Hi PG, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Great customer service by Ionia today
Great customer service by Ionia today! Was quick, professional and helpful. Was able to resolve our issue in a friendly, helpful way. Appreciate it very much.
8 gennaio 2026
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Risposta di Newair
Thank you, Sophia! We're thrilled to hear about your positive experience with Ionia. Our team strives to provide quick and professional service, and it's great to know we met your expectations. Your appreciation means a lot to us!
FERN was quick
FERN was quick to respond and quick with a solution for my product issue..God bless you FERN
6 gennaio 2026
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Risposta di Newair
Hi Nancy, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I was amazed at the promptness and…
I was amazed at the promptness and consideration of my request for help at Newair. Hilary got back to me with answers to my questions very quickly. I was not expecting answers so fast as o was contacting the company during the holidays. Thank you, Hilary, for your help!
2 gennaio 2026
Non scritta su invito
Risposta di Newair
Thank you for your wonderful feedback, Eva! We're thrilled to hear about your positive experience and Hilary's prompt assistance. Our team is always here to help, even during the busy holiday season. We appreciate your support and look forward to serving you again!
Lovely Laurellee
Laurellee was very pleasant and helpful to work with. She was knowledgable about the 15” wine cooler and the internal components that enable the cooler to function.
31 dicembre 2025
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Risposta di Newair
Thank you, David! We're thrilled to hear that Laurellee provided you with excellent service and helped you understand the wine cooler. Your satisfaction means a lot to us, and we look forward to serving you again!
Thank you very much Fern
Thank you very much, Fern. Your cooperation, help, and patience have been extremely valuable. We managed to solve the problem; at least the device is up and running now, and you saved my event today. I'm very grateful; excellent customer service. Greetings from here, Costa Rica. Thank you so much.
31 dicembre 2025
Non scritta su invito
Risposta di Newair
We're thrilled to hear that you had a great experience, Miguel! It's wonderful to know that our team was able to help you resolve the issue in time for your event. Your kind words about our customer service mean a lot to us. Safe travels and best wishes from all of us!
Laurelle Ashly Stuart was an excellent…
Laurelle Ashly Stuart was an excellent customer service person to take care of the issue of the incorrect refrigerator being sent to me.Shd now has started the process to have the correct refrigerator sent to me. GREAT JOB LAURELLEE!
29 dicembre 2025
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Risposta di Newair
Hello David, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Hilary Waight
Hilary Waight was very helpful and very prompt. We had 2 new ice machines quit at the same time. We have never had an issue with Newair products before. We live in a very small town 135 miles from Reno, NV. We are older and making trips into Reno to take care of business can be difficult for us at times. She was able to help us over the phone and through email. I appreciated her patience in helping us.
26 dicembre 2025
Non scritta su invito
Risposta di Newair
Thank you for sharing your experience, Cheri! We're thrilled to hear that our customer service team, especially Fern, was able to assist you efficiently. We strive to make every interaction smooth, and we appreciate your understanding. Enjoy your new fridge!
Great Customer Service
I had received my new fridge in the mail and unfortunately it had got roughed up a bit in shipping. But thankfully NewAir has great customer service! I contacted them and Fern was understanding and was able to help me out, the whole process was quick and easy. They were able to send me another fridge to replace the one that got damaged.
29 dicembre 2025
Non scritta su invito
Risposta di Newair
Hello Logan, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Unfortunately my Newair ice machine stopped working
Unfortunately my Newair ice machine stopped making ice. We have had it for a few years and love the machine. I reached out to customer service to see if there was anything I could do troubleshooting wise. I heard back from Fern at customer service and he was on top of our conversations all the way thru . It is awesome to have someone this helpful and his follow-up skills are what others should strive for. Fern gave us truthful advise and when we both agreed it’s time for a new machine he offered an offer to help out on the price that the company has.
26 dicembre 2025
Non scritta su invito
Risposta di Newair
Hello Smitty, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Customer service made everything quick…
Customer service made everything quick and easy. Thank you for that
18 dicembre 2025
Non scritta su invito
Risposta di Newair
Hello Carrie, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Great customer service!
Laurellee assisted me quickly and with an outcome I was satisfied with. Although my product failed I was very pleased with the customer support I recieved.
22 dicembre 2025
Non scritta su invito
Risposta di Newair
Hello Brandi, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Excellent Customer Service
The customer service, particularly of Fern - the agent with which I had correspondence, was exceptional. Fern was extremely responsive and understanding of my issue. He resolved the matter expeditiously and favorably. Although our ice maker did work great for some time, there was a problem making ice in the end, but I would recommend Newair specifically because when there is an issue, they are quick to rectify. Fern gets 5 stars!
22 dicembre 2025
Non scritta su invito
Risposta di Newair
Hello Melissa, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Customer service was amazing
Customer service was amazing! Took care of fully covering the problem I was having! Thank you for all your help Ionie Castro
19 dicembre 2025
Non scritta su invito
Risposta di Newair
Hello rhonda, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Outstanding Customer Service
I can’t say enough about the excellent customer service I received from Hilary. She made the whole warranty claim process very easy and made sure all of my questions and concerns were addressed as well as provided very prompt responses to all my emails. Thank you so much Hilary!
19 dicembre 2025
Non scritta su invito
Risposta di Newair
Hi Rick, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Fern listened to my questions and he…
Fern listened to my questions and he helped me fix my ice maker . He looked for the parts needed and even sent pictures. Those were very helpful!
17 dicembre 2025
Non scritta su invito
Risposta di Newair
Hi Ted, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Beyond Expectations
I was very pleased, beyond expectations even, with quick response and resolution from Fern with NewAir.
16 dicembre 2025
Non scritta su invito
Risposta di Newair
Hello Galen, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
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