Newair Recensioni 4.400

Thanks, Hillary, for getting me the replacement part it fixed my problem!

Ionie = Excellence in customer service!
I was caught in a strange situation with a purchase order that seemingly could not be fulfilled. Where others tried, Ionie came through and made the problem disappear! We're liking our wine cooler (now that we've recieved it), but what I truly loved was the support Ionie was able to provide. She's a gem!

Ionie Castro was my customer service representative and she was very helpful regarding an issue I was experiencing with a recent purchase.

She responded to my emails in a timely fashion and was very motivated to help me resolve the situation.

Laurellee was very helpful pointed me in th eright direction with my parts for my Newair wine and beer cooler.

Thank you Laurellee,

Ray

Hilary was an exceptional customer service representative and her knowledge of products was insrutmental for or continued trust in Newair products.
Thank you for all your efforts!!

Hilary did a great job handling my issue!

Teller was very helpful and prompt

Wow! I can’t say enough about how Hilary took my disaster and took care of everything! Super fast communication, very understanding and very clear with instructions. I was in tears when I called her and she reassured me that she could help and she fixed the problem. Thanks for the excellent customer service!

Ionie was phenomenal! She kept in touch over a 30 day period, helped us with a replacement part, and ultimately helped us get a replacement unit. She was highly communicative and engaged. Appreciated the service.

Words can't express how awesome I think Vanessa Paula Usher Edwards is. Her personality is so comforting, she's patient, kind, very professional. She's such an asset to your company. She should be given some type of acknowledgment for her excellent work performance. Vanessa is such a pleasure to interact with.

It seems like we're part of the minority that is incredibly unhappy with Newair as of late, despite having been loyal customers for years with several Newair appliances.
I'll start by saying the reps are generally kind, it that doesn't really make up for it when you've paid hundreds for a product that simply doesn't last more than a few years and then you're told effectively "sorry, there's nothing else we can do for you."
We have a mini fridge that is only a few years old from Newair that, we fully built a, custom piece of furniture around because we loved the fridge that much. In the last year it started having icing over issues internally that would leak out onto our floor.

After a lot of back and forth with the sales reps, we were told that it was a temp sensor. So we paid to have a replacement sensor sent to us. The shipping time was excessively long to begin with, but when we finally received it, if was entirely the wrong part. We notified Newair right away and were informed that unfortunately the correct part was actually out of stock with no known restock date but that they'd let us know when it came in.

Months go by and finally we hear the part is back in stock so we again wait even longer for it to ship. The part arrived today and they shipped us the EXACT SAME INCORRECT part as before.

Upon calling the company back we were informed that the part we ACTUALLY needed was no longer manufactured. Our fridge isn't even that old! They said they'd try to find the part on an old fridge in their warehouse but that if they can't locate it, we're basically up sh*t creek and there's nothing they can do for us.

So first our fridge that's barely a few years old malfunctions. Then we're charged for a part that isn't even correct. Then we patiently wait months on the assumption they'd rectify it. Only to be told "you're probably out of luck." so they took our money twice, we have been without a fridge for months and there hasn't even been a secondary resolution offered.

All around, this has been so disappointing that after years of spending our money with a company, that when we finally do have a problem, they effectively told us "too bad." So, when the products work, that's amazing. They're truly good prod it's. But if they stop working and you need a resolution, you'll likely get no proper product support.

This has honestly been so incredibly disappointing from a brand that we repped to others, that I made social media post about (that I've now removed because I can't put my recommendation on a product with this kind of support, even less so when I'm not paid a dime to recommend them) and continued to spend my money with.

Overall, they get two stars from us for the kind service agents but lose out for lack of proper product support or alternative resolutions.

Unfortunately, the item I ordered arrived damaged and could not be repaired. Laurellee in customer service was very helpful in initiating my refund and communicating what was needed to complete the process. Disappointing purchase experience but a very positive customer service one thanks to Laurellee.

The effectiveness and professionalism of Ms. Ionie Castro was exceptional, her communication with me through the process of getting a damaged ice machine replaced.

Laurellee was prompt and helpful with my issue. I have an older wine cooler with a noisy internal fan. She was able to determine the correct replacement part and cost and provide me with a quote. Laurellee even provided instructions for replacing said part.

Hilary was friendly, knowledgeable, and provided quick responses to follow-up emails. She could have sold me a temp sensor that may or may not have been needed or may not have worked at all for my unit. She explained how to troubleshoot the problem and how to check for the type of sensor before trying to push a sale. With her help, I was able to resolve the problem and the unit is working correctly again.

Lauralee was prompt and courteous. Great experience

Generally happy with my NewAir products. Ended up having an issue after 5 years that I wasn't able to find support for online.

But when I contacted NewAir directly, their customer service was responsive and hands-on. I'm in the process of fixing my product with a replacement part that they sent me. While I was out of warranty, cost felt reasonable, and the process felt transparent. Hoping I get to enjoy my products for more with the fix.

Ionie was very knowledgeable about troubleshooting as well as the process to move forward with the fix/buy new decision.

I called because my old unit broke from the inside. Hillary Waight assisted me in the whole process of the warranty. The unit i had was discontinued, she send me a link to view the new model and went from there. Hillary has excellent knowledge of the products and above all excellence in customer care. Thank you so much Hillary!

Hilary was extremely helpful in helping me fulfill a warranty claim on a unit that stopped working. She was attentive and quick to work with me, responses were prompt, and we worked together to find a great resolution. I am extremely happy with my experience.