I ordered the Freya Long Sleeve Gown in a size 10 - it’s an absolutely beautiful dress, well made and delivered really quickly. Unfortunately it’s too ‘blingy’ for the event I bought it for (mother of... Leggi di più
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Leggi di più
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Absolutely fabulous. Ordered 4 dresses, all beautiful quality. Delivery was very quick. I chose the perfect one and 3 returned. Returns process was a dream. I did have one enquiry and although I h... Leggi di più
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Fantastic professional customer service. The shop is inviting; along with your colleague's dressed in the same matching uniform. A wonderful experience. Bring back clothes to the high st... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informazioni di contatto
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Regno Unito
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Eccellente
418 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Beautiful quality dresses
Beautiful quality dresses. Excellent online service
22 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback Lesley! 🌸 We’re thrilled you love the dresses and enjoyed our online service.
We look forward to welcoming you back soon💖
A huge disappointment
I made a special visit to Kings Road N and T. Staying overnight in a hotel. I was looking for a Mother of the Groom dress.
There were a couple of customers when we went in with them spending quite some time in the 2 changing rooms - 3rd dressing room was full of boxes apparently
So I spoke to a SA showing her online dresses I was interested in. Only 2 available! Out of about 7. Very disappointed.
Then all service disappeared when another customer arrived. I was left alone with the 2 dresses to try on that i couldn’t zip up in an outer room with no mirror. It just was not professional. Then we were ignored and I gave up.
It was such a waste of time and what I thought would be a pleasant experience turned into a huge disappointment. I expected more of N and T.
26 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for taking the time to share this feedback with us. We are truly sorry to hear about your experience, and that it fell so far short of the standard of service we aim to provide.
We completely understand how frustrating and disappointing it must have been to make a special trip, only to feel you did not have the experience you had hoped for at our store. This is certainly not the experience we want any of our customers to have, and we would love the opportunity to put this right for you.
Please kindly contact us at customercare@needleandthread.com at your convenience so we can talk through your visit in detail and find a way to rectify this experience.
Your feedback is invaluable to us, and we genuinely want to ensure your next interaction with Needle & Thread reflects the service and care we are proud to offer.
Once again, we sincerely apologise and hope to hear from you soon.
Es un sueño hecho realidad
Es un sueño hecho realidad, es un vestido precioso que te hace sentir como una princesa, la talla es correcta, vino muy rápido y en general ha sido una experiencia maravillosa.
Muchas gracias.
12 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback! We’re over the moon to hear that your dress makes you feel like a princess 👑 and that it fits perfectly.
It’s wonderful to know that your overall experience with us has been so positive, from the quick delivery to finding “the one” ✨. Your kind words truly mean a lot to us!
We hope you enjoy every magical moment in your dress 🌸, and we can’t wait to welcome you back to Needle & Thread again.
Very beautiful dress
Very beautiful dress. And very helpful customer service,Although l was disappointed that l didn't get my 10% off my dress as l didn't follow the correct procedure. All your dresses are so beautifully made and l would definitely recommend your company
27 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback Lynne! 💖 We’re delighted to hear that you’re happy with your dress and that our customer service was helpful.
We completely understand your disappointment regarding the 10% discount and appreciate your understanding about the procedure. Your kind words about our dresses mean a lot to us, and we’re so grateful for your recommendation.
We hope to welcome you back to Needle & Thread in the future and help you find something else beautiful! ✨
Super fast international shipping
Super fast international shipping. Lovely dress
17 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback! 💖 We’re delighted to hear that your dress arrived quickly and that you’re happy with it.
We hope you enjoy wearing it and look forward to welcoming you back to Needle & Thread soon! 🌸
Happy, Happy Customer
My experience was excellent. Very fast delivery and the quality of the dress is outstanding. I have been looking for the perfect wedding dress for quite awhile with no luck. I have found most dresses are not made well, smell like chemicalsl and did not live up to the pictures and description that were on line. I am thrilled with my dress, it just needs a few simple alterations to fit my height. I am 5'3" and I think the dress is made for taller women. Other than that, I have no doubt this is "the one"!!
24 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful feedback! 💖 We’re thrilled to hear that you’re happy with your dress and that it has helped you find “the one” for your special day 👰.
We completely understand about the adjustments for your height, and it’s great that only a few simple alterations are needed. It’s always our aim to provide dresses that are beautiful, high-quality, and true to the images online, so it’s lovely to hear we hit the mark for you 🌸.
We hope your wedding day is truly magical ✨, and we wish you all the very best as you prepare for it!
Love it ❤️ just like a fairytale
18 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much! ✨❤️
We’re absolutely delighted you love it — just like a fairytale is exactly what we hope for 🧚♀️🌸
Enjoy every magical moment wearing it! ✨👗
Needle & Thread Wedding Dress
Needle & Thread was always my dream for a Wedding dress.
The customer service and speed of delivery was great. The dresses I ordered were absolutely beautiful. I ended up buying one through Harvey Nichols as they had the style I wanted. I cannot wait to wear this on my Wedding Day!
20 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely message Lucy! 💐
We’re thrilled to hear that Needle & Thread has been your dream for a wedding dress and that you enjoyed the customer service and speedy delivery. It’s wonderful to know the dresses you ordered were beautiful, and we’re so excited for you to wear your chosen dress on your special day.
Wishing you a truly magical wedding day, and thank you again for sharing your experience 💍💕
My dress was beautifully packaged
My dress was beautifully packaged, and came promptly as promised. The dress is absolutely gorgeous I’m so looking forward to wearing it at my daughter’s wedding.
Thankyou x
14 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review Sharon 💕
We’re thrilled to hear that your dress arrived beautifully packaged and on time. It’s so lovely to know that you’re excited to wear it for your daughter’s wedding — what a special day to celebrate.
Thank you again for choosing Needle & Thread, and we hope the dress makes the day even more magical✨
I love all of the dresses
I love all of the dresses, however they are not for everyone as will make you look a little bit fluffier. So if you want to look slim or you are low esteem person like me, you would probably want les tutu type ;)
18 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for sharing your honest thoughts — we really appreciate you taking the time to leave feedback 💗
Our dresses are designed to be romantic and expressive, and we completely understand that this style won’t suit everyone or every preference. It’s always so helpful for other customers to hear different perspectives when choosing what feels right for them ✨
Thank you again for trying our pieces and for sharing your experience so openly — we truly value it 🌸
I’m in love with the dress thank you
I’m in love with the dress thank you
16 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback! 💕
We’re so happy to hear that you’re in love with the dress — that truly means the world to us. Thank you for choosing Needle & Thread, and we hope you enjoy wearing it just as much as we enjoyed creating it 🌸
Great fit + excellent craftsmanship
Try before you buy option was easy and so helpful! The dresses arrived so quickly and return process was seamless! Dresses were beautifully packaged and well crafted. I am very pleased with the customer service experience and the quality of every dress I tried. Dresses all fit like a glove and we’re so flattering (fit is true to size, I’m 5’10, 150lbs approx and went with size 10). Cannot wait to wear the dress I chose on my wedding day!
16 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for taking the time to share such a wonderful review Erin.
We’re absolutely thrilled to hear that you found the Try Before You Buy option helpful and that everything from delivery to returns was smooth and seamless. It’s lovely to know the dresses fit beautifully and felt flattering — and thank you for sharing your sizing details too, that’s so helpful 💕
Most of all, we’re honoured that the dress you chose will be worn on your wedding day — we truly couldn’t ask for a better compliment.
Wishing you the most magical day, and thank you again for choosing Needle & Thread 🌸✨
Perfect for special occasions
A great selection of beautiful well made dresses. Perfect for special occasions.
12 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback Roz! ✨
We’re so glad you love our dresses and that they made your special occasion even more memorable.
We hope to welcome you back soon! 🌸
Stunning beautiful dress!
The dress is stunning.
Beautiful made and designed.
Appreciate that the dresses come in various lengths especially for me being short
Excellent service and easy to follow website.
10 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review 💖
We’re thrilled to hear that you love your dress and appreciate the variety of lengths we offer—finding the perfect fit is so important. It’s also wonderful to hear that you enjoyed our service and found the website easy to navigate.
We truly appreciate your support and hope your dress brings you many special moments! ✨
Great non traditional and romantic bridalwear
Beautiful designs for dresses and accessories; fast delivery. Great sale price for a cape to co-ordinate with a vintage N&T dress for my wedding in August. Asked the chatbot if the champagne colours are complementay but as usual AI does not give any direct answers. Watch out for the sizing and long length of skirts (not every girl is size 10 and 5'10 as the models are and wearing 4" heels).
10 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review 💖
We’re thrilled to hear you loved the designs and that your cape is perfect for coordinating with your vintage Needle & Thread dress for your wedding in August—congratulations!💫
Wishing you all the very best for your wedding day, and we hope your special day is as magical as your dress!
Prompt delivery
Prompt delivery, well packaged and beautiful quality items. Would definitely recommend if you want something a bit special.
13 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review Sharron 💖
We’re delighted to hear you were happy with the prompt delivery, packaging, and the quality of your items. It means the world to us that you’d recommend us for something a bit special.
Thank you again for your support—we hope to welcome you back very soon! ✨
Easy to order
Easy to order, arrived quickly and fitted perfectly..love my dress.
11 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback! 💖
We’re thrilled to hear that your dress arrived quickly and fits perfectly — and that you love it! Your kind words really make our day.
We hope you enjoy wearing it and look forward to welcoming you back soon.
10/10 in every aspect
The purchase process was easy and the delivery all the way to canada was very fast with regular updates from DHL. The package was very well prepared and sealed. The dresses were so beautiful, amazing quality, and perfectly fit. My little girl and I loved them. Thank you.
5 gennaio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for taking the time to share such lovely feedback — it truly means a lot to us.💕
We’re delighted to hear that your shopping experience was smooth, delivery to Canada was quick, and that both you and your little girl loved the dresses. Knowing that they fit beautifully and that you were happy with the quality makes us so pleased.
Thank you again for your kind words and for choosing Needle & Thread. We hope to welcome you back again soon.🌸
Bättre än på bild!
Så fin klänning precis som förväntat!snabb leverans!
30 dicembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review! ✨
We’re thrilled to hear that the dress exceeded your expectations and that it arrived quickly. 💖 We hope you enjoy wearing it for your special occasion!
The staff were excellent and the whole…
The staff were excellent and the whole experience was thoroughly enjoyable
22 dicembre 2025
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your kind review Roberto! 🌸
We’re delighted to hear that you enjoyed your experience and that our team made it so enjoyable for you. 💖 Your feedback truly means a lot to us!
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