I ordered the Freya Long Sleeve Gown in a size 10 - it’s an absolutely beautiful dress, well made and delivered really quickly. Unfortunately it’s too ‘blingy’ for the event I bought it for (mother of... Leggi di più
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Leggi di più
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Absolutely fabulous. Ordered 4 dresses, all beautiful quality. Delivery was very quick. I chose the perfect one and 3 returned. Returns process was a dream. I did have one enquiry and although I h... Leggi di più
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Fantastic professional customer service. The shop is inviting; along with your colleague's dressed in the same matching uniform. A wonderful experience. Bring back clothes to the high st... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informazioni di contatto
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Regno Unito
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Eccellente
418 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Perfect Mother of the bride dress
My daughter’s wedding is in July and I’ve been looking for months for something special that isn’t a traditional Mother of the Bride dress. I used the Try before you buy and ordered 4 dresses. They arrived the next day. All 4 were beautiful and we decided on one that was perfect. It’s a stunning dress - beautifully embroidered and embellished and I’m so looking forward to wearing it. I returned the other 3 dresses and after 5 days was charged for the one dress I’ve kept. Thank you for providing a fantastic service.
31 marzo 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review Jane! We’re thrilled to hear that the Try Before You Buy service helped you find the perfect dress for your daughter’s wedding.💕
It’s wonderful to know that you loved the embroidery and embellishment, and we hope you feel absolutely stunning wearing it on the big day. We’re also glad the process of trying multiple dresses worked smoothly for you.
Thank you again for your kind words — we truly appreciate your support and look forward to welcoming you back in the future. 🌸
The wrong product was sent to me
The wrong product was sent to me and it was a pain to return the wrong dress.
1 aprile 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for sharing your feedback Marcia, and we’re very sorry to hear that the wrong product was sent to you and that returning it was frustrating.
Please do email our Customer Care team at customercare@needleandthread.com if you haven’t already done so, and we’ll be happy to assist further to ensure everything is resolved.
We appreciate you taking the time to let us know, and we’ll do our best to make the process smoother.
There was so much choice
There was so much choice, so I decided to try before you buy. I’m glad i did as some of the dresses in the selected size didn’t fit, except for one. Which happened to be my first choice.
I didn’t want to have a normal wedding dress, and wanted something with a bit of glimmer.
I’m so glad they could offer this service as I don’t live near the brand.
The dresses are gorgeous and not bad for the price neither.
I’m looking forward to wearing it on my wedding day.
Thank you for providing me with what i wanted.
3 aprile 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review Cari. We’re delighted to hear that the Try Before You Buy service helped you find the perfect dress, and that it was exactly what you were hoping for. 🌸
It’s so lovely to know that you found something with a bit of glimmer to make your wedding day extra special. We’re thrilled that we could help bring your vision to life, even from afar.
We hope your wedding day is absolutely magical, and we can’t wait for you to feel amazing in your dress! 💗
Amazing quality
Amazing quality, beautiful workmanship, the dress is divine. I am not sure this counts for many, but it smells great, the whole package just smelled so good. Also packed beautifully. I love the dress.
1 aprile 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review Réka! We’re thrilled to hear that you love your dress and that the packaging and fragrance added to your experience.✨
It means a lot to us that you’ve noticed the quality and workmanship — we put a lot of care into every piece, and it’s wonderful to know it shows.
We hope you enjoy wearing your dress, and we can’t wait to welcome you back to explore more of our collection in the future.💕
The dress was absolutely beautiful
The dress was absolutely beautiful, but I took the advice of other reviews and sized up and the dress ended up to be too big 🙁. The dress was amazing and very unique.
2 aprile 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for sharing your feedback Laura! We’re delighted to hear that you loved the dress and found it unique.
We completely understand how tricky sizing can be, and we really appreciate you letting us know about your experience. Your review will help others make more informed choices when selecting their size.
We hope you’ll find another piece you love soon — and if there’s anything we can do to assist with sizing guidance in the future, please don’t hesitate to reach out. 🌸
Lovely dress
Lovely dress, I had to order another one in a bigger size. The waist area comes up very small. I have kept the bigger size but I will need the arms shortened and may be taken in on the bust but because the dress is so amazing I don't mind doing this. It would actually be ok but has it is going to be my wedding dress I just want it to fit perfectly. I would definitely buy from this company again.
25 marzo 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your kind words Kerry! We’re thrilled to hear that you love your dress, and congratulations on your upcoming wedding. 💕
We completely understand wanting the perfect fit for such a special day. It sounds like you’ve found a great solution by sizing up and making minor adjustments – it’s wonderful that the dress is worth the extra tailoring for you.
We’re so glad to hear you would shop with us again, and we hope your wedding day is as beautiful as your dress! 🌸
Excellent quality & stunning embellishment
Absolutely stunning dress of quality that arrived to Australia from the UK within a week, I cannot wait to wear it to my university graduation.
27 marzo 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review Ashley! We’re thrilled to hear that your dress arrived quickly and that you’re happy with it.
We hope it makes your university graduation day even more special – congratulations in advance! 🎓✨
Gown was perfect but. . .
The gown was perfect, but for a $1,000 garment, it arrived balled up in a white plastic envelope. I certainly expected a box.
7 febbraio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for taking the time to share your feedback Debra. We’re so pleased to hear that you loved the gown.
We appreciate your comments regarding the packaging. For sale items, orders may be shipped in our sale packaging rather than a box, which can sometimes include a protective mailing bag. However, your feedback is very valuable, and we will be sure to share it with our team as we’re always looking for ways to improve our customers’ experience.
Thank you again for your feedback and support.
Delivery problems
Delivery problems, still didn't receive my purchase!
Another big problem: You have to pay in advance, and then you do not get your package.
20 marzo 2026
Non scritta su invito
Risposta di Needle & Thread
We’re very sorry to hear about the delay with your order and understand how frustrating this must be.
If you haven’t already done so, please email customercare@needleandthread.com and our Customer Care team will be more than happy to check the latest status of your shipment and assist you further.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
It was the first time i have used the…
It was the first time i have used the Try before Buy Service offered by Needle & Thread, what an amazing service 10/10, i would advise anyone to feel confident about using it, it was seamless no issues whatsoever…. Highly recommend!
13 marzo 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review Vicky! 🌸 We’re thrilled to hear that you had such a positive experience with our Try Before You Buy service.
Your recommendation means a lot to us, and we hope it helps others feel confident to try it too! 💖
Dårlig kvalitet og syning
Jeg har købt en kjole i tyl og blomsterbroderi, som jeg skal have på til mit bryllup. Kjolen er købt gennem Zalando og af mærket Needle & Thread. En smuk kjole som desværre var enormt dårligt syet - jeg har aldrig oplevet noget lignende. En stor del af broderierne er ikke hæftet ordentligt, så mange er gået op og jeg har i hånden måtte prøve at reparere den. Derudover er der et helt blonde/tyl bånd på kjolen der faldt af! Jeg har ikke engang haft den på til brylluppet endnu men kun prøvet den. Jeg er målløs og så ærgerlig over, at jeg ikke opdsgede det i første omgang og fik sendt den retur, men lod den hænge i skabet for at finde ud af det næste gang jeg skulle prøve den.
20 marzo 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for sharing your experience, and I’m very sorry to hear about the issues with your dress. I completely understand how frustrating this must be, especially with such a special occasion coming up.
As your order was placed through Zalando, unfortunately we’re unable to directly assist with this transaction. We would kindly recommend reaching out to Zalando’s customer service for resolution, as they will be able to advise on returns, repairs, or exchanges.
We are truly sorry for the disappointment this has caused and hope that Zalando can help make this right for you.
Risposta di Needle & Thread
Thank you so much for your kind words Linzi! 😊 We’re delighted to hear you enjoyed our service and loved the dresses.
It means a lot to us and we look forward to helping you find more beautiful pieces in the future! ✨
Ordered 4 dresses to try on before I…
Ordered 4 dresses to try on before I purchased. Fabulous dresses and Fabulous customer service. Definitely recommend ordering with them
10 marzo 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review! 🥰 We’re thrilled to hear that you loved the dresses and had a great experience with our customer service.
Your recommendation means a lot to us, and we can’t wait to help you find more fabulous pieces in the future! 💖
There has been no update on the order…
There has been no update on the order at all from the shipping company for six days, and there is still no update. It hasn’t even entered the country yet
9 marzo 2026
Non scritta su invito
Risposta di Needle & Thread
We’re very sorry to hear about the delay with your order and understand how frustrating this must be.
If you haven’t already done so, please email customercare@needleandthread.com and our Customer Care team will be more than happy to check the latest status of your shipment and assist you further.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
I was quite nervous ordering my wedding…
I was quite nervous ordering my wedding dress online based on the size guide - all the way from London to Oslo. But the dress fit perfectly and it was delivered within 48 hours! Great service and a beautiful dress! Thank you!
4 marzo 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review, Karianne! 🥰 We’re thrilled to hear that your dress fit perfectly and arrived so quickly all the way from London to Oslo ✨.
We know ordering a wedding dress online can feel a little nerve-wracking 😅, so it’s fantastic to hear that our size guide and service helped make it a smooth experience.
Wishing you all the best for your special day 💍💖, and thank you again for sharing your experience!
It is a wonderful dress.
It is a wonderful dress.
Needle & Threat is great and thank you for the good Service.
10 febbraio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review Gabriele – we really appreciate your kind words and are delighted to hear you are happy with your dress and service.
It means a great deal to us that you chose Needle & Thread for your special occasion, and we hope the dress brings you wonderful memories.
If you need any assistance in the future, we are always here to help. Thank you again for your support! 💖
هذي رابع مره اشتري من نيدل توقعت ان…
هذي رابع مره اشتري من نيدل توقعت ان تاتي قطعه فخمة وثقيلة كما تعودت ولكن خاب ظني القطعه خفيفة ورخيصة لم ارى المبلغ الذي دفعته فيها
14 febbraio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for taking the time to leave your review and for being a loyal customer — we truly appreciate that this is your fourth purchase with us.
We’re very sorry to hear that this piece did not meet your expectations. We understand how disappointing it must feel, especially when you were expecting the same luxurious weight and finish you’ve previously experienced from our designs.
While some of our styles are intentionally created using lighter fabrics depending on the design and season, it’s important to us that you feel the quality reflects the value. We’re sorry this one fell short for you.
If you would like, our Customer Care team would be very happy to look into this further for you and discuss your options. Please do reach out to us directly with your order details so we can assist customercare@needleandthread.com.
Thank you again for your honest feedback — it’s incredibly valuable to us as we continuously review and refine our collections.
The dress was quickly shipped and is…
The dress was quickly shipped and is fantastic!
12 febbraio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review 💕
We’re absolutely delighted to hear your dress arrived quickly and that you think it’s fantastic ✨ That truly means the world to us!
We hope you feel amazing wearing it 💫 Thank you again for your support! 🌸
A flawless experience
A flawless experience. The Needle & Thread wedding dress try-on service was seamless from start to finish with beautifully packaged gowns, true-to-size fits, and the chance to try everything calmly at home made all the difference. We ended up buying two dresses for my daughter’s wedding; both in a non-formal, romantic style she had been looking for.
4 febbraio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for this incredible review✨
We’re absolutely delighted to hear that your try-on experience was seamless from start to finish. Being able to try the gowns calmly at home is so important, and we’re thrilled it made such a difference for you.
How wonderful that you found not just one, but two dresses for your daughter’s wedding! The non-formal, romantic style sounds simply perfect for such a special occasion.
Thank you again for trusting us to be part of such a meaningful moment — it truly means the world to us. We hope the wedding day is everything you’ve dreamed of and more! 💐💖
Easy online purchase
Easy online purchase, size and quality accuracy and beautiful dress
8 febbraio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review Michelle! 🌟
We’re delighted to hear that you found the online purchase easy and that the size and quality were exactly as expected. That’s exactly what we strive for!
So happy you love your beautiful dress 💕 Thank you again for your support — we truly appreciate it!
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