I ordered the Freya Long Sleeve Gown in a size 10 - it’s an absolutely beautiful dress, well made and delivered really quickly. Unfortunately it’s too ‘blingy’ for the event I bought it for (mother of... Leggi di più
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Leggi di più
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Absolutely fabulous. Ordered 4 dresses, all beautiful quality. Delivery was very quick. I chose the perfect one and 3 returned. Returns process was a dream. I did have one enquiry and although I h... Leggi di più
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Fantastic professional customer service. The shop is inviting; along with your colleague's dressed in the same matching uniform. A wonderful experience. Bring back clothes to the high st... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informazioni di contatto
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Regno Unito
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Eccellente
418 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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KINGS ROAD
Fantastic professional customer service.
The shop is inviting; along with your colleague's dressed in the same matching uniform.
A wonderful experience. Bring back clothes to the high street.
Best regards The customer
20 giugno 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Thelma💛
We’re absolutely delighted to hear you had such a wonderful experience in our Kings Road store ✨ It’s especially lovely to know you felt well looked after by the team and enjoyed the welcoming atmosphere in-store.
We really appreciate your kind words about bringing fashion back to the high street — that means a great deal to us 🌸
We hope to see you again very soon!
Fast delivery and refund
Beautiful dresses.
Fast delivery and quick refund.
I will definitely shop here again!
27 maggio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback Kim.
We’re really pleased to hear you’re happy with your dresses and that both the delivery and refund process were quick and smooth ✨
It means a lot to know you’d shop with us again, and we truly appreciate your support 🌸
We look forward to seeing you again soon!
I'm absolutely delighted
I'm absolutely delighted. This is a fantastic dress, and my second. The design and stitching are unique. I highly recommend it to everyone.
22 giugno 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review Marta 💛
We’re absolutely delighted to hear you’re happy with your dress — and even more so that this is your second one! ✨ It means a lot to know you appreciate the design and craftsmanship, and we’re so pleased you love the unique detailing and stitching.
Your recommendation truly means the world to us 🌸
If you ever need anything in future, we’re always here to help.
Very much recommend!
The only reason this is 4 not 5 stars is because there is no toilet in the shop and unfortunately I was told on the day that not all the dresses I wanted to try would be available, but communication around this was good and apologetic and the dress I ended up getting wasn’t one I’d picked but another one so it was fate!
It was also made up by the excellent service particularly from Precious. I didn’t feel pressured to buy anything and she was supportive but without hovering and I liked that I had time to consider just with my family without that pressure.
The shop was also beautiful as were all the dresses and the drinks and just overall vibe made it feel so special.
Thank you! :)
12 giugno 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for taking the time to leave such a thoughtful review, Alice! ✨
We're delighted to hear that you had such a special experience with us and that you found your dream dress in the end — sometimes the dress chooses you!
We're especially pleased to hear your kind words about Precious. We'll be sure to share your feedback with her, as she'll be thrilled to know she helped make your appointment feel relaxed, supportive and pressure-free.
We're also so glad you enjoyed the atmosphere of the boutique, the refreshments, and the overall experience. Creating a memorable and enjoyable environment for our brides is incredibly important to us 💫
We appreciate your feedback regarding the dress availability and toilet facilities. While we're sorry these aspects fell short of a five-star experience, we're pleased our team communicated openly and did their best to assist on the day.
Thank you again for choosing Needle & Thread for such a special occasion, and we wish you a wonderful wedding day and every happiness for the future 💗✨
Beautiful Freya Long Sleeve Gown
I ordered the Freya Long Sleeve Gown in a size 10 - it’s an absolutely beautiful dress, well made and delivered really quickly. Unfortunately it’s too ‘blingy’ for the event I bought it for (mother of the groom) so I will be returning it, but will have no hesitation in shopping here in the future
19 giugno 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Rachel! ✨
We're delighted to hear that you found the Freya Long Sleeve Gown beautiful, well-made, and that your order arrived quickly 💕
While we're sorry to hear it wasn't quite the right fit for your event, we completely understand. Finding the perfect Mother of the Groom outfit is such an important decision.
We truly appreciate your kind words and are so pleased that your experience with us has left you feeling confident to shop with us again in the future. We look forward to welcoming you back soon and helping you find the perfect dress for your next special occasion 🌸
AVOID - Luxury price for gown that falls apart in storage - no proper solution offered
Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely on their own, never worn. They admit quality checks missed the fault, but only offer a refund. This is a known issue with dozens of similar complaints online; embellishments are poorly secured from the start. They refuse repairs or a replacement at the same price I paid, even trying to charge more. Ridiculously overpriced for something that falls apart in storage. Leaves you stranded and stressed right before an important occasion. Under UK law they should fix or replace it, not just walk away. Save your money and time — avoid this brand.
19 giugno 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for taking the time to share your feedback, Mihaela.
We are genuinely sorry to hear of your disappointment and appreciate how upsetting this situation has been, particularly given the importance of your upcoming event. At Needle & Thread, we take great pride in the design, craftsmanship and workmanship of our garments, and it is always disappointing to hear when a customer feels let down bin any way.
As discussed directly with our customer care team, the concerns regarding the gown were raised approximately three months after delivery. As the issue was not reported upon receipt, we were unfortunately unable to determine with certainty when or how the condition developed. Whilst we acknowledged that the issue described would not typically be expected to arise from storage alone, based on the information provided, we did not establish that the fault was present at the point of dispatch.
In recognition of your concerns, we made a number of exceptions to our standard return policies.
We appreciate that you were seeking an alternative resolution and understand why the timing of your event made this especially important to you. While we were unable to provide the specific outcome requested, we did explore alternative options.
We are sorry that we were unable to reach a resolution that met your expectations. Nevertheless, we appreciate the opportunity to review your concerns and would like to thank you for bringing them to our attention. We sincerely wish you all the best for your special occasion.
Try before you buy was a great option
Try before you buy was a great option. Dress was beautiful stunning option for a wedding.
5 giugno 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for your lovely review! ✨
We're so pleased to hear that you enjoyed our Try Before You Buy service and found it a helpful option. 🌸
It's wonderful to know that you loved the dress and felt it was a beautiful, stunning choice for a wedding. We hope you felt amazing wearing it and that it made the occasion even more special.
Thank you for choosing Needle & Thread, and we hope to welcome you back again soon! ✨
Really good experience but Try before you Buy didnt work - oops
The website is easy to use and the dresses are beautiful in the catalogue and when they arrive they are a delight. They also fit true to the size guide.
The try before you buy process didnt work and unfortunately I ended up paying ahead for dresses which was not my intention.
That said the returns process was super clear what to do, convenient and easy to complete.
I am hoping the correct colour and size of dress comes back into stock before my sons wedding x
29 maggio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for taking the time to leave such a thoughtful review, Wendy. 💕
We're delighted to hear that you found our website easy to use and that the dresses were just as beautiful in person as they appeared online. It's also wonderful to know that the sizing guide helped you find a great fit.
We're sorry to hear that the Try Before You Buy process didn't work as intended on this occasion and appreciate you bringing this to our attention. We understand how frustrating that must have been. However, we're pleased that you found the returns process clear, convenient, and easy to complete.
We truly hope the correct colour and size become available in time for your son's wedding. 💐 Be sure to sign up for a stock notification on the product page if you haven't already, as this is the quickest way to be alerted if the item returns.
Wishing you all the best with your search, and thank you again for your kind feedback. 🌷
Fast delivery service
Fast delivery service. Great communication. Beautiful dresses
3 giugno 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for your lovely review Dawn!
We're so pleased to hear that you were happy with our fast delivery service and communication.It means a lot to know that your experience with us was a positive one.
Most of all, we're delighted that you love our beautiful dresses! We hope you enjoy wearing your purchase and look forward to welcoming you back again soon. 🌸
Excellent service
Excellent service! Fantastic products well made and detailed.
Fabulous service “try before you buy”
29 maggio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for your wonderful review, Caroline! 💕
We're delighted to hear that you love the quality and craftsmanship of our products. Knowing that you appreciate the attention to detail that goes into each piece means so much to us. 🌸
We're also thrilled that you had a great experience with our Try Before You Buy service. We strive to make shopping as easy and convenient as possible, and it's lovely to hear that this worked well for you.
Thank you for your support, and we hope to welcome you back again soon! ✨
Love this dress
Love this dress. It’s true to size, the colour is as advertised, the length and fit is as expected and it’s very flattering overall. Ideal for a wedding or other spring/summer occasion.
3 giugno 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review! 💕 We're delighted to hear that you love the dress and that the fit, length, colour, and sizing all met your expectations. ✨
It's wonderful to know you found it so flattering and perfect for weddings and spring/summer occasions. We hope you feel amazing every time you wear it!
Thank you for choosing Needle & Thread. 💖
Absolutely fabulous
Absolutely fabulous. Ordered 4 dresses, all beautiful quality. Delivery was very quick. I chose the perfect one and 3 returned. Returns process was a dream. I did have one enquiry and although I had to call customer services and leave a message, my enquiry was responded to efficiently and quickly. Thank you. Can't wait to show off my new outfit at the family wedding!
29 aprile 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review! 💕
We're delighted to hear that you loved the quality of the dresses and that your order arrived so quickly. We're also pleased that our returns process was smooth and that our customer service team could assist with your enquiry efficiently.
It sounds like you've found the perfect outfit, and we hope you feel absolutely amazing wearing it at the family wedding! We can't wait for you to show it off.
Thank you again for your support, and we hope to welcome you back soon! 💖
Beautiful dresses
Beautiful dresses, really quick delivery and loved the try now pay later policy.
2 giugno 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for your lovely review, Gillian! 💖 We're so pleased to hear that you loved our beautiful dresses and enjoyed the quick delivery.
It's wonderful to know that our Try Before You Buy option made your shopping experience even more convenient and enjoyable.
We truly appreciate your support and look forward to helping you find more dresses you'll love in the future! 🌟
I came across this super boutique by…
I came across this super boutique by pure accident 2 weeks to my son's wedding I could not find a thing to wear!
Well I fell in love with Needle and Thread and shall be using them in the future the website is amazing easy and the try before you buy option just fantastic!
I highly recommend this site and the garments are top quality and their sizing is super I needed a wow dress for this occasion and in a size 18 and they delivered! Everyone at the wedding commented on my dress I felt the beez neez Thanks Needle and Thread
28 aprile 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for sharing your wonderful experience with us, Kerry. We're absolutely delighted that you found us just in time for your son's wedding and that we could help you find the perfect dress for such a special occasion!✨
It's fantastic to hear that you loved our website, found the Try Before You Buy service helpful, and fell in love with the Needle & Thread collection. 🌸 We're especially pleased that you found a dress that made you feel amazing and gave you that all-important "wow" factor! 💕
Hearing that you received so many compliments and felt like the "bees knees" on the day truly makes our day! 🥰 Thank you for your recommendation and kind words about our quality and sizing.
We look forward to helping you find more beautiful outfits in the future! 💖
Fabulous dresses
Fabulous dresses, beautifully made..
Excellent aftercare service.
29 maggio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for your wonderful feedback, Denise! 🌟 We're delighted to hear that you were happy with our aftercare service. Providing excellent support before, during, and after your purchase is very important to us.
We truly appreciate your kind words and look forward to assisting you again in the future! 💖
Stunning dresses
Stunning dresses, packaged beautifully.
Took advantage of the try before you buy, what a fabulous idea! Unfortunately the dresses were not quite right for my daughter so sadly had to return them. Customer service has been excellent!
20 maggio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you for your lovely review, Charmaine! 💖 We're so pleased to hear that you enjoyed our Try Before You Buy service—it's great to know you found it such a fabulous idea!
While we're sorry that the dresses weren't quite the right fit for your daughter, we're delighted that our customer service team was able to make the experience a positive one.
Thank you for giving us a try, and we hope to help you find the perfect dress in the future! 💕
Beautiful dress, 🌟 customer service
Beautiful dress, and the customer service from Nurcan was amazing. I’ll be back to buy more! Karen S
26 maggio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely review, Karen! 💖 We're delighted to hear that you love your dress and that Nurcan provided amazing customer service. 🌟 Your kind words mean so much to us, and we'll be sure to pass your feedback on to her.
We can't wait to welcome you back for your next purchase!Thank you for choosing us. 💕
Amazing Online company The Dresses…
Amazing Online company The Dresses are Beautiful, the Detailing is exquisite Try before you buy is an Excellent Choice
26 maggio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your wonderful review, Jacqueline! 🌟 We're delighted to hear that you love our beautiful dresses and appreciate the exquisite detailing in each piece. 💖 We're also thrilled that you enjoyed our Try Before You Buy service—it's designed to make shopping as easy and confident as possible. ✨
Thank you for your support, and we look forward to helping you find more dresses you'll love! 👗
Very Pretty Dress!
The dress is very pretty, fits well, and feels comfortable on. I will need to get the sleeves and hem shortened, but that’s fine. I purchased this dress for a formal wedding and I think it will work out perfectly. The website was user-friendly and the delivery service was on time.
25 maggio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your thoughtful review 💫
We’re so happy to hear the dress fits beautifully, feels comfortable, and will be perfect for the formal wedding. Alterations such as sleeve and hem adjustments are very common, so we’re pleased everything else worked so well for you.
It’s also wonderful to hear you found our website easy to use and that your delivery arrived on time.
We hope you have an amazing time at the wedding! 💖
Beautiful dress
Ordering was super easy and the website layout was nice. Shipping was incredibly fast and the dress I ordered was beautiful and as described. My only complaint is the lace is a darker cream than the dress itself but nonetheless it's stunning and the price was more than fair!
25 maggio 2026
Non scritta su invito
Risposta di Needle & Thread
Thank you so much for your lovely feedback 💕✨
We’re delighted to hear you found the ordering process easy, the delivery speedy, and that you loved your dress.
We also really appreciate you taking the time to share your comments regarding the lace tone — customer feedback is always so valuable to us.
Thank you again for your support, and we’re so pleased you still found the dress stunning 🌸
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