Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Leggi di più
L'azienda ha risposto
I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Leggi di più
L'azienda ha risposto
Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Informazioni di contatto
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Regno Unito
- +44 7788 466215
- support@neafs.com
- neafs.com
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Closest thing to an actual cigarette - but healthier
Literally the closest thing to an actual cigarette without the harmful chemicals. Much more realistic feeling than wet vapes and healthier too. I'm converted. Highly recommended.
Order came quickly too and well packaged. Many thanks.

Risposta di NEAFS
Great service-would buy again
Great service-would buy again. Highly recommend.

Risposta di NEAFS

Risposta di NEAFS
Good experience on purchase
Easy to order, good communication throughout, and quick delivery.

Risposta di NEAFS
Great product and great service
Great product and great service. Compared to other smoking devices on the market, this is certainly different and impressive with the hit of nicotine (or nicotine free is available!) perfect device and the flavours are spot on. If you're looking for an alternative, give these a try! Perfect service and delivery every time! Thanks Neafs!

Risposta di NEAFS
Amazing Product and super fast…
Amazing Product and super fast delivery!!

Risposta di NEAFS
as a smoker for 20 years I decided to…
as a smoker for 20 years I decided to quit last year & was introduced to Neafs products which have worked perfectly for me I have not gone near or even craved a cigarette in 11 months
So I highly recommend their products
Fast delivery
Fast delivery. I’ve always been happy with the products I receive.
Really lovely customer service!
Just wanted to say how great the customer service was — super friendly, quick to help, and honestly just really nice to deal with. It’s always a bit of a pain when something goes wrong, but they made it easy and stress-free.
Big thanks to the team for being so helpful! It’s rare to get service this good these days.
Excellent Service and Product
Ordered Online arrived Next Day. Taste Good and better than expected for the excellent price. Now got a new Customer ill be buying again !!!
Really good product
Really good product, have used now for quite a while and love it!
Tried the pouches
Tried the pouches, very good products , friends use the sticks and love them
The starter bundle is great for the…
The starter bundle is great for the price great alternative for smoking and it’s cheaper healthier the website however is temperamental switching between the products cart and paying can be frustrating it would be great if there were more information about the TEO product also the bundle is a one time use witch is annoying also other than that products and delivery fantastic
mango ice pouches
I purchased the mango ice pouches
I was expecting a nice fruity flavour.. But its taste is discusting.. Very bland and like dirt. I can't even describe the But defo no mango
The TEO device is the best I have ever…
The TEO device is the best I have ever used. The serial number is very small, but I managed to take a photo with my phone, and then zoom in on it. I now have both my TEO and my partner's TEO registered for the one year guarantee.
The snus pouches are incredible
The snus pouches are incredible. The price is really good compared to other brands on the market.
The only problem is the tub design, you need a knife to get into it or you need to take the label off.
Other than that, the product flavours are great, longevity of thr nicotine is great.
All round, I'll be switching to this product permanently.
Mis-sold a product as their website is incorrect.
I ordered a carton of Neafs Original on the basis that the website clearly stated that they were compatible with "all popular devices" but they do not. I have been assured by their AI chat host that I will get a full refund as the website should have made this clear. I have emailed every day for nearly two weeks and they have not responded. They do not answer the phone. I have now been in contact with Trading Standards who are looking into this company. I just want my money back as these sticks were mis-sold. I'm more than happy to return the carton.
impossible to contact
Ordered 200 coffee and a 20 pack of each of the other flavours. Only sent 20 pack of coffee. Impossible to contact - after 4 minutes the phone call just cuts out (if you select 1 for sales you get to leave a message at least). NOT HAPPY AT ALL!
UPDATE: Having finally managed to find an email address they were very apologetic and resent the full order by next day delivery. They still need to sort out the contact issues but their response once contacted was very good.

Risposta di NEAFS
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







