I'm blown away at how good the service from Freesmo has been. I used them for the first time yesterday after seeing they have an unbelievably good welcome offer. They posted the vapes almost immediate... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Brilliant! Much, much cheaper than buying from the shop. With their offers and vouchers sometimes I can't believe how good of a deal they are. Definitely 100% genuine and usually at your door within 4... Leggi di più
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Always use FREEESMO for all my vapes and juice ...Great prices, speedy delivery and 10% cashback ...totally recommend
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When my go-to vape store closed down i was sceptical of trying somewhere new. I chose freesmo due to their affordable nic salts in my favourite flavours and free delivery. Placed the order at 4pm y... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Freesmo is dedicated to helping individuals quit smoking with a range of personalised alternatives and expert support. Offering tailored product recommendations based on smoking habits and taste preferences, ensuring a seamless transition to a smoke-free life. We offer nicotine alternative products such as heated tobacco, nicotine pouches, e-liquids and the best vape kits alongside, pods, coils and E-liquids. The minimum age requirement to use Freesmo's services is 18 years.
Informazioni di contatto
12 Palmyra Road, BS3 3HU, Bristol, Regno Unito
- +447896276428
- info@freesmo.co.uk
- freesmo.co.uk
4,7
Eccellente
335 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Freesmo
Hi Viktorija,
Thank you so much for your kind words! We’re really glad to hear you’re happy with the speedy delivery. Your support means a lot to us.
Best wishes,
Freesmo Team
Always use FREEESMO for all my vapes…
Always use FREEESMO for all my vapes and juice ...Great prices, speedy delivery and 10% cashback ...totally recommend
18 febbraio 2026
Non scritta su invito
Risposta di Freesmo
Hi Amanda,
Thank you so much for your recommendation! We’re thrilled to hear you’re enjoying our prices, speedy delivery, and cashback. We really appreciate your continued support.
Best wishes,
Freesmo Team
Brilliant
Brilliant! Much, much cheaper than buying from the shop. With their offers and vouchers sometimes I can't believe how good of a deal they are. Definitely 100% genuine and usually at your door within 48h.
13 gennaio 2026
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Risposta di Freesmo
Hi Paulina,
Thank you for your wonderful review! We’re delighted you’re enjoying our deals and fast delivery. It’s great to hear you’re happy with the value and quality we provide.
Best wishes,
Freesmo Team
Very best online I have experienced
Absolutely on top of their game< next day delivery, plenty of offers, and they value and reward their customers, I have had no problems whatsoever, and I have ordered several times
21 gennaio 2026
Non scritta su invito
Risposta di Freesmo
Hi Joy,
Thank you for your fantastic feedback! We’re thrilled to hear you’ve had a seamless experience with our delivery, offers, and customer rewards. We really appreciate your continued support and look forward to serving you again.
Best wishes,
Freesmo Team
Great company to buy from
Great company to buy from. Good prices but not the biggest selection, great delivery times, comes next day for me every time
21 gennaio 2026
Non scritta su invito
Risposta di Freesmo
Hi Jack,
Thank you so much for your kind words! We’re delighted to hear you’re happy with our prices and delivery times. We’re always looking to expand our selection, so watch this space!
Best wishes,
Freesmo Team
Extremely dissatisfied ex customer
UPDATED
I did not refuse to give this information I advised I hadn't got it straight away but was told nothing would be done then!
So I advised after several attempts with no help offered that I would be leaving a bad review & no longer be using you.
I have had problems with triple Mango bm600 refills & because I don't have the batch number they will not provide any replacements!
So I am out of pocket & they won't do anything about it, I have spent a lot with freesmo as well but I will NO longer use them & definitely don't recommend them.
I will go back to using my old vape company as never had any problems with them!
Just just goes to show cheaper isn't always better!
Extremely dissatisfied now ex customer!
21 gennaio 2026
Non scritta su invito
Risposta di Freesmo
Hi Claire,
We’re sorry to see this review, particularly as we’ve supported you on multiple occasions in the past.
To clarify the situation for transparency: you’ve placed several orders with us over time and, on four separate occasions, reported issues specifically with the same flavour. On each previous complaint, including after your earlier reviews, we issued refunds in good faith, even when no wider quality issues were reported with this product.
When a recurring issue is reported with the same item, requesting batch numbers is standard procedure. This allows us to properly investigate with the manufacturer and protect all customers. You have provided this information in the past, but for your most recent order (placed on 4 January and reported on 21 January), you declined to do so despite claiming all "7" pods were faulty. Instead of providing the required information, you indicated that you would leave a negative review. We do not consider this an appropriate way to resolve an issue, particularly given the support and refunds we have consistently provided over the past year.
Without the required batch details, we’re unable to investigate or escalate the matter further. Unfortunately, this means we cannot offer additional refunds or replacements in this instance.
We always aim to be fair and reasonable, but we also need to follow proper processes and set limits where necessary.
We wish you all the best going forward.
Kind regards,
The Freesmo Team
Amazing company couldn't be happier…
Amazing company couldn't be happier with them quick delivery great incentives and a good choice of vape juices.
19 gennaio 2026
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Risposta di Freesmo
Hi Danielle,
Thank you so much for the kind review. We’re really pleased to hear you’re happy with the service, delivery, and range. Your support means a lot to us.
Kind regards,
The Freesmo Team
Incredibly quick free delivery
Incredibly quick free delivery, great prices and quality. Ordered yesterday and arrived today. I’m honestly impressed.
17 gennaio 2026
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Risposta di Freesmo
Hi Ioan,
Thanks so much for the review. Really glad to hear everything arrived so quickly and that you’re happy with the price and quality. Appreciate you choosing Freesmo.
Kind regards,
The Freesmo Team
Terrible choice and denied Amazon gift card
Terrible choice of vape juices and my friend who i live with was denied the £20 amazon gift card after her first order and given a rubbish excuse about the system flagging the account for being at the same address! I will not be using them again and will be making sure to tell friends not to use them too
1 gennaio 2026
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Risposta di Freesmo
Hello,
Thank you for sharing your feedback.
We stock a selection of vape juices that is in line with most UK retailers, focusing on those in highest demand. We have not received any messages from you regarding dissatisfaction with our juices; had we been contacted, we could have looked into this and provided assistance.
Regarding the Amazon voucher promotion, it is issued per customer rather than per household. Our system records show that all orders from your account were correctly linked to the same customer, and the Amazon voucher was sent out for the first order.
We appreciate your feedback and are always looking for ways to improve our service.
Best regards,
The Freesmo Team
Fair play the prices are always great…
Fair play the prices are always great and they get the items sent out frighteningly fast. Top marks
19 dicembre 2025
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AVOID
Do not use this website there product all leak and they refuse to help terrible company
16 dicembre 2025
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Risposta di Freesmo
Hi Dan,
We are sorry to see this feedback and would like to clarify the situation for accuracy.
As previously explained in our correspondence, we were unable to assist further with this particular issue because the product you contacted us about is a disposable device, which is now banned and no longer supported. In addition, the order was placed in March, and the device is well outside of the warranty period. This was clearly explained to you in our messages.
Please note that anytime a product is within the warranty period, we are more than happy to resolve any issues by providing either site credit or a refund.
We would also like to highlight that we have consistently supported you with your orders in the past and have issued credits on five separate occasions to resolve previous issues, all of which you confirmed you were happy with at the time.
We always aim to provide fair and reasonable support in line with our policies, and we stand by the assistance provided in this case.
Many thanks,
Freesmo Team
Excellent
Have a very wide choice of products that work well, and fairly priced, fast delivery.
No hesitation in recommending.
Five stars from me
15 dicembre 2025
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Risposta di Freesmo
Hi there,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with our product range, pricing, and fast delivery. Your recommendation means a lot to us.
Many thanks,
Freesmo Team
Great delivery and price good range of…
Great delivery and price good range of products and super fast delivery
9 dicembre 2025
Non scritta su invito
Risposta di Freesmo
Hi Jonathan,
Thank you for your feedback!
We’re delighted to hear you were pleased with our delivery, pricing, and product range. We look forward to serving you again soon.
Many thanks,
Freesmo Team
What a great company
What a great company. Loads of products to choose from.
12 dicembre 2025
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Risposta di Freesmo
Hi Graham,
Thank you for your feedback!
We’re thrilled to hear you enjoyed our wide range of products and had a positive experience with us. We look forward to serving you again soon.
Many thanks,
Freesmo Team
Risposta di Freesmo
Hi Natasha,
Thank you for your feedback!
We’re delighted to hear you were happy with the value and quick delivery. We look forward to serving you again soon.
Many thanks,
Freesmo Team
Vape
Excellent service great prices I am just adding a few more lines as I have read some reviews for me this company was brilliant and also 20 pound voucher for Amazon great great service thank you all so much I will refer to colleagues thank you
20 novembre 2025
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Risposta di Freesmo
Hi William,
Thank you very much for your kind feedback.
We are really pleased to hear that you were happy with our service, pricing, and overall experience. It is great to know that the Amazon voucher was a positive addition, and we truly appreciate your recommendation to colleagues.
Thank you again for your support, and we look forward to assisting you in the future.
Many thanks,
Freesmo Team
Unbelievable service and value
I'm blown away at how good the service from Freesmo has been. I used them for the first time yesterday after seeing they have an unbelievably good welcome offer. They posted the vapes almost immediately and was sent by royal mail 24 hour, so they arrived today which is a Saturday. Most vape suppliers use cheap unreliable couriers which always turn up late. They have a great user friendly site and great offers with a great choice of vapes or other nicotine replacements. Fantastic experience from start to finish. Thank you!
12 dicembre 2025
Non scritta su invito
Risposta di Freesmo
Hi J Tash,
Thank you very much for taking the time to leave such a positive review.
We are delighted to hear that you were happy with our service, delivery speed, and product selection. Providing a reliable delivery experience and a user-friendly platform is very important to us, so it is great to know this stood out for you.
We truly appreciate your feedback and look forward to supporting you again in the future.
Many thanks,
Freesmo Team
Excellent site
Excellent site. I am so impressed with Freesmo. Outstanding in all aspects; service, products, price, postage. I have made a few orders now and I can not find a single fault. Well deserved 5 stars ☆☆☆☆☆
21 novembre 2025
Non scritta su invito
Risposta di Freesmo
Hi Lidi,
Thank you so much for your wonderful review! We’re delighted to hear that you’ve been impressed with our service, products, prices, and postage. It truly means a lot to us that you’ve placed multiple orders and continue to have a great experience every time.
We really appreciate your support and your 5-star feedback!
Best wishes,
The Freesmo Team
Amazing company
Amazing company, first time purchasing from them, couldn't believe how cheap the products are and the shipping is free, my order got here next day and I also got a free £20 Amazon gift voucher?! Definitely coming back!
21 novembre 2025
Non scritta su invito
Risposta di Freesmo
Hi Lauren,
Thank you so much for your amazing review! We’re thrilled to hear that your first experience with us was such a positive one. We’re glad you found our prices great, and got to take advantage of the Amazon gift voucher offer.
We really appreciate your support and can’t wait to have you back again!
Best regards,
Freesmo Team
I unfortunately never received my item
I unfortunately never received my item. The delivery service seemed speedy and I was looking forward to getting my order ahead of time but it seems royal mail only put the package halfway through the letter box, I'm assuming it was to chunky to fit all the way. By the time I got home there was no package to be seen, and when I reached out to freesmo about this they simple said the tracking said delivered, and a half sticking out package from the letterbox was enough proof for them. Disappointed that I haven't received my product and would not further purchase from this company again. If the package is too bulky to fit a standard letterbox then send it out by another carrier or means to ensure the customer receives it. I paid full p&p too
24 ottobre 2025
Non scritta su invito
Risposta di Freesmo
Hi Indrina,
Thank you for sharing your feedback, and we’re sorry to hear about the experience you’ve described. We completely understand how frustrating it can be when something doesn’t arrive as expected.
Royal Mail delivers parcels directly to the letterbox whenever the size allows, and this is their standard delivery method across the UK. The tracking information for your order confirms that it was delivered to the correct address, and as a business we rely on this official confirmation to verify successful delivery.
Once a parcel has been delivered, we unfortunately aren’t able to determine what may have happened afterwards, which limits the steps we can take from our side. That said, we do take concerns like yours seriously, and we appreciate you bringing this to our attention.
Your comments about parcel size and delivery method have been noted, and we will share this feedback with Royal Mail to ensure improvements.
If you’d like us to look into anything further, our support team is always here to help.
Best regards,
Freesmo Team
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