Dean at Stoke assisted us in store he was knowledgeable regarding the products Nothing was too much trouble. He gave us time to talk to each other and walked away while we did. No pressure absolutel... Leggi di più
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Scopri cosa dicono le persone
Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we n... Leggi di più
L'azienda ha risposto
Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Than... Leggi di più
L'azienda ha risposto
Ash at stoke great service this is the second suite I’ve bought wouldn’t go anywhere else told Ash would be back soon for new bed thanks again for your help
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Accessori per mobili
- Negozio di arredamento da giardino
- Negozio di arredamenti per salotti
- Negozio di materassi
Informazioni su NCF LIVING - Stoke
Scritti dall'azienda
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Scritti dall'azienda
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Informazioni di contatto
Octagon Retail Park, Eturia Road, ST1 5RR, Stoke-on-Trent, Regno Unito
- 0121 356 5698
4,5
Eccellente
588 recensioni
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Dean at stoke was great
23 marzo 2026
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Risposta di NCF LIVING - Stoke
Thank you for your kind feedback.
Many thanks,
NCF Living, Marketing Team
Dean at stoke very helpful and very…
Dean at stoke very helpful and very satisfied with service
23 marzo 2026
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Risposta di NCF LIVING - Stoke
That's just what we like to hear, John.
Many thanks,
NCF Living, Marketing Team
Avoid NCF Living, poor quality and worse customer service.
We purchased sofas in July 2025, and within a few months they developed clear faults: stitching came apart on a cushion (exposing the filling) and one of the seats developed a noticeable, uncomfortable bump.
We reported these issues multiple times before the 6-month mark, including four visits to the store and several phone calls. Each time we were told an inspection would be arranged, but nothing ever happened.
After months of being fobbed off, they are now trying to rely on the “over 6 months” rule to avoid responsibility and are asking us to pay for an inspection, despite the delays being entirely on their side.
We were also told emails had been sent to the purchaser, which is simply not true.
The product quality is unacceptable for something only a few months old, and the lack of accountability and follow-up has made this experience extremely frustrating.
Still no resolution to date.
I would strongly advise others to avoid
Update- here's my order number NSOM9185, I have sent dozens of emails and visited stores and never had any solution, I have screenshot and proof. Your marketing team and customer service team have been nothing but unhelpful and frustrating, never had such bad experience with anyone else like this, very unprofessional and feel like we were just being sent away to delay the process so at the end we will give up or have to pay to get inspection come in.
Ordered number: NSOM9185
Sent a message on insta, let's see if they actually reply or ignore me like they did on emails just to tell its out of 6 months warranty and I have to pay to get inspection.
9 febbraio 2026
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Risposta di NCF LIVING - Stoke
Hello there, thank you for taking the time to write a review.
We're greatly disheartened to hear of your experience as this falls entirely short of the aims we set for customer satisfaction. Unfortunately as no order number has been provided here, we are unable to view specifics on this matter at this moment in time. Should you wish to provide this for this to be re-addressed, please contact our marketing team via direct message on Instagram or Facebook where we will be more than happy to chase contact internally for you.
Thank you for your time and our apologies again for the inconvenience.
Many thanks,
NCF Living, Marketing Team
Ash at stoke was amazing
Ash at stoke was amazing, friendly and very helpful would highly recommend.
Offered coffee, advice and time to consider.
21 marzo 2026
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Risposta di NCF LIVING - Stoke
We're very pleased that Ash made your visit to our Stoke store so enjoyable and offered a hot drink and advice - we appreciate the lovely recommendation.
Many thanks,
NCF Living, Marketing Team
Very pleased with the furniture and…
Very pleased with the furniture and customer service (from Beth at Stoke) very welcoming and accommodating and the sofa we brought was an amazing price and very comfortable.
16 marzo 2026
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Risposta di NCF LIVING - Stoke
We're pleased that you found just what you were looking for with us, Hollie.
Many thanks,
NCF Living, Marketing Team
Dining table
Great experience buying our dining table from Mark at Stoke. He was friendly, helpful, and made the whole process really easy.
15 marzo 2026
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Risposta di NCF LIVING - Stoke
We hope you enjoy your new dining table, Polly.
Many thanks,
NCF Living, Marketing Team
Fantastic service and would recommend…
Fantastic service and would recommend Terri to anyone , friendly and knew her stuff
15 marzo 2026
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Risposta di NCF LIVING - Stoke
We appreciate the wonderful recommendation for Teri, John.
Many thanks,
NCF Living, Marketing Team
Friendly, knowledgeable service
Friendly, knowledgeable service. Very happy with our experience today. Terri spent lots of time with us ensuring we got exactly what we wanted.
15 marzo 2026
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Risposta di NCF LIVING - Stoke
We're pleased that Teri made your visit to our Stoke store so enjoyable, Chris.
Many thanks,
NCF Living, Marketing Team
Azra at stoke is a brilliant sales…
Azra at stoke is a brilliant sales person helpful polite makes sure we have every detail
14 marzo 2026
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Risposta di NCF LIVING - Stoke
That's excellent to hear, Tina.
Many thanks,
NCF Living, Marketing Team
Azra ar stoke amazing customer service…
Azra ar stoke amazing customer service covered everything i needed to know and amazing deal for the best sofa. Extremely happy.
14 marzo 2026
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Risposta di NCF LIVING - Stoke
We wish you all the best with your new sofa, Trina!
Many thanks,
NCF Living, Marketing Team
Avoid!! Go to competition
Order no : NSOM10594
Sent an email to customer service complaining on the 04/03/26. They are yet to acknowledge my email. I will be proceeding to trading standards next.
Originally i was told by the branch that when I pay deposit. You will reserve stock of the sofa. Turns out this was incorrect. Sofa was due to arrive into the warehouse on the 13/3 and now its showing 27/3
I have no sofa in our house. With elderly people in the house, this is unacceptable
Annoyed to say the least, no emails, no phone calls.
Customer service is absolutely shambles. I had to pay in full before they even look at delivery dates. Manager never seems to be available on the phone.
Avoid at all costs.
Edit : you say that CS team have advised me further. They asked me to wait for the delivery and they cannot do anything. No manager is available. If I want to split the delivery so we have a sofa to sit on then I must pay another delivery feel. Absolute shambles.
13 marzo 2026
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Risposta di NCF LIVING - Stoke
Hello Zahir, thank you for your review.
We'd like to sincerely apologise once again for the situation described here, and understand the frustration this is causing for yourself. We are pleased to see however that you've been in contact as of today with our customer service team who have advised further. We thank you for your time and patience with this matter.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was
Azra at stoke was
fantastic and gave.
Me the info regarding the sofa
13 marzo 2026
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Risposta di NCF LIVING - Stoke
We're thrilled to hear that you enjoyed your time at our Stoke store, Jackie.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was absolutely brilliant
Azra at stoke was absolutely brilliant, made our visit very easy and she was such a nice and friendly person
13 marzo 2026
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Risposta di NCF LIVING - Stoke
That's very kind of you to say, Angela.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was really good and she…
Azra at stoke was really good and she was really helpful
12 marzo 2026
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Risposta di NCF LIVING - Stoke
We're very happy to hear this, Maryam.
Many thanks,
NCF Living, Marketing Team
Azra at stoke realy helpful explained…
Azra at stoke realy helpful explained everything what we needed to no about the sofa lovely person and very welcoming
12 marzo 2026
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Risposta di NCF LIVING - Stoke
We're very grateful to receive such a lovely review, Mrs Oakes.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was brilliant and helpful
12 marzo 2026
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Risposta di NCF LIVING - Stoke
That's very kind of you to say, Mrs Simcock.
Many thanks,
NCF Living, Marketing Team
Azra @stoke and the manager Dean
Azra @stoke and the manager Dean, were attended us. Received a good service.
12 marzo 2026
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Risposta di NCF LIVING - Stoke
It's a pleasure to hear this, Bijo.
Many thanks,
NCF Living, Marketing Team
Terry at stoke
Terry at stoke
Heard about the shop from a friend so came down to have a look at try get some choices, as soon as I walked through the door Terry made me feel comfortable and she was so friendly and made the whole process a lot easier and was by our side every step and amzing at explaining to us all the offers they provide when purchasing from them, will defo be back again
11 marzo 2026
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Risposta di NCF LIVING - Stoke
We're grateful to receive such a thoughtful review, Claire.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke
Azra at Stoke . Azra has been very helpful with us on what is best to pick for us to choose and she has been very kind to us.
10 marzo 2026
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Risposta di NCF LIVING - Stoke
We'll be sure to pass along the lovely compliments, Arlene.
Many thanks,
NCF Living, Marketing Team
Azra at stoke
Azra at stoke
Very helpful, explained everything, straight forward and friendly
10 marzo 2026
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Risposta di NCF LIVING - Stoke
We appreciate the kind review, Chito.
Many thanks,
NCF Living, Marketing Team
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