Dean at Stoke assisted us in store he was knowledgeable regarding the products Nothing was too much trouble. He gave us time to talk to each other and walked away while we did. No pressure absolutel... Leggi di più
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Scopri cosa dicono le persone
Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we n... Leggi di più
L'azienda ha risposto
Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Than... Leggi di più
L'azienda ha risposto
Ash at stoke great service this is the second suite I’ve bought wouldn’t go anywhere else told Ash would be back soon for new bed thanks again for your help
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Accessori per mobili
- Negozio di arredamento da giardino
- Negozio di arredamenti per salotti
- Negozio di materassi
Informazioni su NCF LIVING - Stoke
Scritti dall'azienda
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Scritti dall'azienda
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Informazioni di contatto
Octagon Retail Park, Eturia Road, ST1 5RR, Stoke-on-Trent, Regno Unito
- 0121 356 5698
4,5
Eccellente
588 recensioni
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di NCF LIVING - Stoke
We'll be sure to pass along the kind words, Ellie.
Many thanks,
NCF Living, Marketing Team
Mark Q was extremely helpful and…
Mark Q was extremely helpful and explained the whole warranty to make it easy to understand.
6 aprile 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
We're pleased that Mark was able to make things nice and clear during your visit, Richard.
Many thanks,
NCF Living, Marketing Team
NCF Living were really helpful!
Dean at NCF Living was really helpful and friendly when we were choosing our new bed. He made the whole process easy and stress-free. Thank you!
6 aprile 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
We're grateful for the kind words and wish you the best with your new bed, Charlotte.
Many thanks,
NCF Living, Marketing Team
Beth at Stoke
Beth at Stoke, very helpful, found us the perfect sofa with no fuss.
Would recommend her, 👌
6 aprile 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
We wish you all the best with your new sofa, Miss Smith!
Many thanks,
NCF Living, Marketing Team
Brilliant experience from Ash at Stoke
Brilliant experience from Ash at Stoke. Quick, efficient and great customer service. Would recommend.
4 aprile 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
Thank you for the delightful recommendation, Susan!
Many thanks,
NCF Living, Marketing Team
Azra at Stoke fantastic service very…
Azra at Stoke fantastic service very informative thank you so much
3 aprile 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
You're more than welcome, Denise.
Many thanks,
NCF Living, Marketing Team
Fantastic experience in store from Ash…
Fantastic experience in store from Ash at the Stoke show room. No complains. I hope to get the same aftercare experience as well
3 aprile 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
It's excellent to hear that you had an enjoyable experience with us at our Stoke store.
Many thanks,
NCF Living, Marketing Team
Teri was fantastic along with…
Teri was fantastic along with trainee.Brilliant service thank you
3 aprile 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
We're pleased to hear it, Jim!
Many thanks,
NCF Living, Marketing Team
Azra at stoke
Azra at stoke , was a nice experience in purchasing our furnitures for our home . Pleasing service and makes us more comfortable while passing through all the time. Thank you for your service.
29 marzo 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
We appreciate you taking the time to leave us with a five-star review and wish you all the best with your new furniture, Darsana.
Many thanks,
NCF Living, Marketing Team
Ash at Stoke branch very helpful and…
Ash at Stoke branch very helpful and informative when we purchased our new sofa, Great service.
29 marzo 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
We hope you enjoy your new sofa, Miss Hayes.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was very helpful & kind
Azra at Stoke was very helpful & kind
29 marzo 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
We appreciate you taking the time to leave a thoughtful review, Julie.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Stoke
Thank you for the warm feedback, Rachel.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Stoke
We're pleased that you enjoyed your visit, Maryam.
Many thanks,
NCF Living, Marketing Team
The lovely Beth at Stoke looked after…
The lovely Beth at Stoke looked after us, easy and effortless.. Thankyou.
28 marzo 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
We're pleased that you enjoyed your visit thanks to Beth at our Stoke store, Nicola.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was fantastic and very…
Azra at stoke was fantastic and very helpful
28 marzo 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
We're delighted to hear this, Mohammed.
Many thanks,
NCF Living, Marketing Team
Shocking after sales and customer service
Great service from the store manager at the Stoke store, dining room table and 4 chairs ordered and date for delivery arranged quickly. There is where the great service stops! Table arrived with only 2 chairs which were the incorrect chairs for the table and wrong colour.
Phone at 'customer services' unanswered for 2 days, email not responded to. Eventually spoke to member of customer services who re-ordered correct chairs, said they were in stock and I would recieve email with a delivery date. Not heard anything since!!!
Phone lines unanswered, emails not responded to. Absolutely shocking service. Would NEVER buy from these again!
17 marzo 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
Hello Julie, thank you for taking the time to write a review.
We'd like to express our genuine apologies for the situation described here, as this does not reflect our standards for customer satisfaction.
Unfortunately as no order number has been provided here, we are unable to view specifics on this matter at this moment in time. Should you wish to provide this in order for our team to chase an update for you, please feel free to contact our marketing team via direct message on Instagram or Facebook where we will be more than happy to do so.
Thank you for your time and our apologies again for the situation at hand.
Many thanks,
NCF Living, Marketing Team
Beth was very helpful from start to…
Beth was very helpful from start to finish, would highly recommend the store.
27 marzo 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
Thank you for the delightful review, Tony.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was absolutely amazing…
Azra at Stoke was absolutely amazing and she was so helpful.
27 marzo 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
That's just what we like to hear, Carol.
Many thanks,
NCF Living, Marketing Team
Had awful customer service with this…
Had awful customer service with this company. My emails have been ignored and i’ve had the phone put down on me.
They have failed to deliver my order 3 times due to delays but are refusing the give me full refund. I have payed £2000 on items and they’re charging me £600 if i want to cancel. I’ve had my house for 2 months and cannot live in it without a sofa and bed that they aren’t delivering.
The staff in store are unhelpful and rude.
26 marzo 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
Hello there, thank you for taking the time to write a review.
We'd like to extend our sincere apologies for the situation described here, as we acknowledge the frustration this may have caused. Whilst we aim to be as accurate as possible with our lead times, unforeseen delays may on occasion occur beyond our control; we accept that this does not negate your experience.
As no order number has been provided on this occasion we are sadly unable to view specifics on this matter. We will however be forwarding this feedback internally to the relevant teams to ensure that improvements are made going forward, as we set high standards for our goods and services alike.
Thank you for your time and understanding.
Many thanks,
NCF Living, Marketing Team
There's lots of amazing and affordable…
There's lots of amazing and affordable stuff,it smells great there and I visited the Stoke branch,Mr Ash,the branch mgr is so lovely and has a great customer service-smiled alot. Felt good!
25 marzo 2026
Non scritta su invito
Risposta di NCF LIVING - Stoke
We're very grateful for this kind review, Valentine - it's lovely to hear that you enjoyed your visit to our Stoke store.
Many thanks,
NCF Living, Marketing Team
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