We were met by catherine when we went in and she immediately directed us to where we needed to be. We found a table we liked and she went through the different options and colours. No pressure like s... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us spac... Leggi di più
L'azienda ha risposto
Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
L'azienda ha risposto
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish! Very friendly and knowledgeable nothing was too mu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Accessori per mobili
- Negozio di arredamento da giardino
- Negozio di arredamenti per salotti
- Negozio di materassi
Informazioni su NCF LIVING - Gateshead
Scritti dall'azienda
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Scritti dall'azienda
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Informazioni di contatto
Unit 6C Metro Retail Park, NE11 9XU, Gateshead, Regno Unito
- 0121 356 5698
4,6
Eccellente
687 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Had an amazing experience
Had an amazing experience. Simmy went over and beyond to help us out
13 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
We're very glad to hear this, Akanyang.
Many thanks,
NCF Living, Marketing Team
Zoe at Gateshead had fabulous knowledge…
Zoe at Gateshead had fabulous knowledge and helped us not pushy let us make our own mind up. Great sales person
12 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're very pleased to hear this, Angela.
Many thanks,
NCF Living, Marketing Team
Slow delivery... still waiting.
I ordered a dining table and chairs just after Christmas and I am still waiting for it to arrive. The first expected delivery date came and went, and so has the second but without any contact from the store. It's been 6 weeks. So much for "fast delivery " as claimed on the website!
9 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
Hello Debbie, thank you for taking the time to leave a review.
We're very sorry to hear that you are facing delays with your order at present. Please also note that many of our products are in-stock and available with 7-10 working days approximate delivery, whilst other products have longer lead times dependent on the range.
If contact from the customer service department exceeds three working days after emailing, please feel free to contact our marketing team via direct message on Instagram or Facebook where we will be more than happy to chase this for you.
Many thanks,
NCF Living, Marketing Team
If I could give it less than 1 star I…
If I could give it less than 1 star I would!
Purchased a sofa in October - promised Christmas delivery but never happened! Phone lines don’t work, they don’t respond to emails.
Come January finally contacted via email - the sofa had been ready since 8th December and we were due to be charged storage fees.
Multiple chasing up for delivery etc etc - ensured me it was being looked into. I drove 45 minutes from Teesside to Gateshead twice and the lady behind the desk blatantly lied and one week said I would be contacted Monday/tuesday. The next week it was Thursday/Friday as “it was ready and just sitting in collections”.
Went into the shop today demanding to speak to manager - the bits for the electric and recliner parts aren’t there so it’s not even ready?!
So not only were they trying to charge us storage but lied about it being ready back in early December. We’re waiting until this week then we’re going to get a refund - absolutely diabolical company!
9 febbraio 2026
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Risposta di NCF LIVING - Gateshead
Hello Robyn, thank you for taking the time to leave a review.
We're greatly disheartened to hear about this situation and apologise sincerely for the confusion and frustration this situation has caused. As no order number has been provided here we are unable to view the relevant details on our system and unfortunately cannot advise further at this moment in time.
Should you wish our marketing team to take a look into this situation and/or chase internally for you, please contact us via direct message on Instagram or Facebook where we will be more than happy to do so. Thank you for your time and understanding.
Many thanks,
NCF Living, Marketing Team
Gary at Gateshead was friendly and…
Gary at Gateshead was friendly and approachable and helped us find the right chairs for us!
8 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're glad to hear that you found what you were looking for with us, Alex.
Many thanks,
NCF Living, Marketing Team
SIMMY has really helpful today
SIMMY has really helpful today. Explained all about the sofa fabric and mechanism. Also well explained credit check
8 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're pleased to hear this, Paula.
Many thanks,
NCF Living, Marketing Team
Gary at Gateshead was very helpful with…
Gary at Gateshead was very helpful with purchase of bed and mattress
8 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We wish you all the best with your new bed and mattress, Gary.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Gateshead
We're pleased to hear it, Mrs Carr.
Many thanks,
NCF Living, Marketing Team
Great service (Andy: Gateshead)
Great service. Andy at Gateshead branch made buying a sofa painless. All of our questions were answered and honesty advice given! Thank you!
7 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We wish you all the best with your new sofa!
Many thanks,
NCF Living, Marketing Team
Andy the legend
Andy from Gateshead did a great job finding us our perfect sofa. Will be back!
7 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
We hope to see you again, Andrew.
Many thanks,
NCF Living, Marketing Team
Amanda at Gateshead was really helpful
Amanda at Gateshead was really helpful, outgoing and easy to talk to! Very knowledgeable also!
7 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're very happy to hear this, Sarah.
Many thanks,
NCF Living, Marketing Team
Cathy from Gateshead was brilliant and…
Cathy from Gateshead was brilliant and informative when buying a 2 seater sofa.
7 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
We wish you all the best with your new sofa, Liam.
Many thanks,
NCF Living, Marketing Team
Poor customer service
The first review was in store and was prompted by the member of staff.
I felt very uncomfortable and pressured in giving the review in store.
I just wanted to get out the store.
I am autistic and this pressure really affected me and made me extremely uncomfortable.
At first we thought the review didn’t go through but when I got home I seen that it had.
I have been trying to contact by phone and e mail to cancel my order.
No one is answering the phone or responding to my e mail.
Shocking customer service.
Please do not go to this store.
7 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
Thank you for your kind review, Keenan.
Many thanks,
NCF Living, Marketing Team
Cathy from Gateshead branch has been…
Cathy from Gateshead branch has been amazing, really helped my disabled friend find his perfect sofa, we visited the store twice in the same day, she remembered his name which made his day. Thank you Cathy, your a star keep shining.
6 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We wish your friend all the best with his new sofa, Dan!
Many thanks,
NCF Living, Marketing Team
Garry at Gateshead was most helpful he…
Garry at Gateshead was most helpful he was a pleasure
4 febbraio 2026
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Risposta di NCF LIVING - Gateshead
It's wonderful to hear this, Joanne.
Many thanks,
NCF Living, Marketing Team
Gary at NCF gateshead
Gary at NCF gateshead, amazing customer service. No pressure into buying and very friendly conversations. Very knowledgeable on the sofas and all informations for future upkeeping given. Lovely gentleman and and smooth easy selling process. 10/10 recommend.
4 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're thrilled to hear this, Ashlee - we wish you all the best with your purchase.
Many thanks,
NCF Living, Marketing Team
Customer service not great
Sales service when you are in store is great, friendly and helpful. Customer service after that is shocking. Have tried for over a week to pay balance and change delivery address. I don’t live near store and have had no response to multiple emails and unable to get through on the phone (just get a message saying they are unable to take your call and to email but I’m only phoning as they won’t respond to emails!). Have made 2 hour round trip to store to pay so here’s hoping I’ll be contacted as promised to sort delivery.
3 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
Hello Amanda, thank you for bringing this to our attention.
Whilst we are pleased that you have had a positive experience in our store, we apologise wholeheartedly that you have had difficulty reaching our customer service team. As the matter has now been resolved we are unable to advise further here, but wish you all the best with delivery. Thank you for your patience in the meantime.
Many thanks,
NCF Living, Marketing Team
DO NOT SHOP HERE
By far the worst customer service I have ever experienced. Phones constantly off and when they are on you get cut off after 5 minutes. Ordered my sofa for Christmas delivery and they said they will be in touch when it was available to pay and arrange delivery. It is now February and the only update we have had is that they forgot to give it to the courier. We are still without a sofa!
2 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
Hello Dylan, thank you for taking the time to leave a review.
We're very sorry to hear about your experience and understand the frustration that delays can cause. Whilst we aim to be as accurate as possible with our approximate lead times, unforeseen delays can sometimes occur beyond our control though we acknowledge that this does not negate your experience.
From what we can see on the system, our customer service department was in touch with yourself yesterday, advising of the next steps. We thank you kindly for your time and patience.
Many thanks,
NCF Living, Marketing Team
Amanda at Gateshead
Amanda at Gateshead. Amazing service, lovely pleasant manner. Very professional, excellent service.
1 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
It's excellent to hear this, Kalee.
Many thanks,
NCF Living, Marketing Team
Andy Gateshead
Andy from the Gateshead store was amazing! He gave us great advice which led to us buying a dining table. Thanks again Andy
1 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
We wish you all the best with your new dining table, Dawn.
Many thanks,
NCF Living, Marketing Team
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