We were met by catherine when we went in and she immediately directed us to where we needed to be. We found a table we liked and she went through the different options and colours. No pressure like s... Leggi di più
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Scopri cosa dicono le persone
Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us spac... Leggi di più
L'azienda ha risposto
Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
L'azienda ha risposto
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish! Very friendly and knowledgeable nothing was too mu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Accessori per mobili
- Negozio di arredamento da giardino
- Negozio di arredamenti per salotti
- Negozio di materassi
Informazioni su NCF LIVING - Gateshead
Scritti dall'azienda
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Scritti dall'azienda
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Informazioni di contatto
Unit 6C Metro Retail Park, NE11 9XU, Gateshead, Regno Unito
- 0121 356 5698
4,6
Eccellente
687 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Simmy at Gateshead
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish!
Very friendly and knowledgeable nothing was too much for him (or too heavy to move) he made myself and partner feel very comfortable and managed to help us find the perfect sofa and dining room table!
Will be recommending to friends and family and will most definitely be back in the future.
Thanks again, Mark and Becky.
19 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're pleased that you were able to find just what you were looking for with us, Rebecca.
Many thanks,
NCF Living, Marketing Team
Excellent customer service from Gary in…
Excellent customer service from Gary in Gateshead - thank you!
19 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're pleased to hear that, Michael.
Many thanks,
NCF Living, Marketing Team
Delivery Date
We have been trying to contact the store via email and telephone with no response regarding a delivery date for order number GAOM4500
I have had to come onto this forum just to try an get a response . What a terrible service , whish i could cancel this order will never buy again from this store
19 febbraio 2026
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Risposta di NCF LIVING - Gateshead
Hello Karen, thank you for bringing this to our attention.
We'd like to offer our genuine apologies for the delays you've received with communication on this matter. As you have provided your order number, we have chased this internally on your behalf with the aim of expediting the response time. Please note that due to the separate nature of our departments we are unable to guarantee a timeframe for responses, but we will express urgency on your behalf.
Many thanks,
NCF Living, Marketing Team
Gary at Gateshead was very helpful
Gary at Gateshead was very helpful. Thank you.
19 febbraio 2026
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Risposta di NCF LIVING - Gateshead
That's just what we like to hear, Susan.
Many thanks,
NCF Living, Marketing Team
Simmy was amazing help with my armchair…
Simmy was amazing help with my armchair purchase
18 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We hope you enjoy your new armchair, Ivy.
Many thanks,
NCF Living, Marketing Team
Awful experience using this company.
Awful experience using this company.
Ordered a dining table and chairs in August and was told delivery would not be until mid/end November. We were happy to wait as it was, on the face of it, a good deal. November came and went with no updates from NCF, until i got in touch to ask for one. Was told they didn't have it in stock and wouldn't have one until the 10th December, when the delivery company would get in touch. That date came and went, i again had to request an update, was told they still didn't have it and would be approx 15th December. Again this came and went. I asked for another update. Finally heard from the delivery company asking to deliver on 23rd December. They delivered a damaged table, however the entire company had shut down for Christmas by this point so had no way of speaking to anyone til after Christmas. They took the table back and when NCF finally got back in touch we were told it would be February when they could replace it. We asked for a refund and was told we couldn't have one, and our options were to have a new table or cancel the order and they keep our money!
We finally took possession of the table and chairs on Monday, however there was an issue with the extending mechanism on the table.
Absolutely dreadful company. It took 6 months, two deliveries and one damaged table before we got our order. A ridiculous amount of time. We have kept the substandard table just because we don't have the energy to deal with this dreadful company anymore. We have made NCF aware but obviously no response.
Will never use again or recommend.
16 febbraio 2026
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Risposta di NCF LIVING - Gateshead
Hello Melissa, thank you for taking the time to leave a review.
We're greatly disappointed to hear about your experience with us, as this is by no means representative of the level of customer satisfaction we wish to provide. We acknowledge the frustration this ordeal must have caused, and as such will be forwarding this feedback internally to ensure that improvements are made going forward. Thank you for your feedback and we wish you all the best.
Many thanks,
NCF Living, Marketing Team
AWFUL COMPANY
AWFUL COMPANY - DO NOT USE
We purchased a dining tables and chairs which was delivered 23rd December 2025. The table and chairs were delivered DAMAGED. We reported this immediately and are STILL WAITING for a resolution or replacement.
Customer service is AWFUL - they do not reply or answer calls. We have been to the store who have said they cannot help.
Please do not use this company.
23 dicembre 2025
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Risposta di NCF LIVING - Gateshead
Hello Hannah, thank you for taking the time to leave a review.
We'd like to offer our sincere apologies for the delays you are experiencing with responses from our customer service team. Whilst they work diligently to respond to every query, we acknowledge the frustration that can arise when this is delayed.
Please note that if it exceeds three working days after emailing, you can contact our marketing team via direct message on Instagram or Facebook where we will be more than happy to chase this internally for you. Thank you kindly for your time and patience.
Many thanks,
NCF Living, Marketing Team
Very helpful - Great furniture
Zoe from Gateshead is very helpful and spent a lot of time helping us pick the perfect furniture - definitely recommend popping in to get sorted 👍
16 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We wish you all the best with your new furniture and hope to see you again in the future.
Many thanks,
NCF Living, Marketing Team
The people in the shop are fantastic…
The people in the shop are fantastic and lovely it’s the depo I paid well over 2k for a sofa in November with the promise it would be held for me untill I moved house in December now I’ve moved the depo won’t give me my sofa without £400 holding charge which the shop has confirmed they shouldn’t be doing I still do not have my sofa and I can’t get an awnser from anyone are you joking ???????
13 novembre 2025
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Risposta di NCF LIVING - Gateshead
Hello Benjy, thank you for taking the time to write a review.
We're very sorry to hear about this situation and acknowledge the frustration this will be causing. Please note that if you have contacted customer service via email at customerservice@ncf.co.uk but are struggling to receive contact, you can reach out to our marketing team via Instagram or Facebook where we will be more than happy to chase this internally on your behalf.
Many thanks,
NCF Living, Marketing Team
Customer services is hopeless
Customer services is hopeless. We had a problem with our order (wrongly sent item) Telephone line will not be answered and Customer service email is not responded to. We had to travel back to the store to sort out problem. No problem with the quality of the goods , eventually , however Customer service needs to be improved.
20 gennaio 2026
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Risposta di NCF LIVING - Gateshead
Hello Gordon, thank you for taking the time to leave a review.
Whilst we are pleased that your problem has now been solved, we would like to apologise for the difficulty you've experienced whilst communicating with our customer service team. Whilst the team works diligently to assist with every query in a timely manner, we acknowledge the frustration that delays with this can cause. Thank you for your time and understanding.
Many thanks,
NCF Living, Marketing Team
I went into the Gateshead store today…
I went into the Gateshead store today and was helped by a lovely lady called Kathy. She was very friendly and helpful – I would highly recommend.
15 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We appreciate the kind recommendation, Michelle.
Many thanks,
NCF Living, Marketing Team
Zoe at the Metro Centre
We went to buy a king bed and Zoe was immediately helpful and it took us no more than 10 min to get every sorted! Fantastic!
15 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're very happy to hear that you found what you were looking for with us.
Many thanks,
NCF Living, Marketing Team
Zoe at the Gateshead branch
Zoe at the Gateshead branch couldn’t have done more to help us with our sofa purchase.
15 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're thrilled to hear this, Phil.
Many thanks,
NCF Living, Marketing Team
Andy, you are well deserved
Andy, a gentleman there. He explain the buying process and confirme all information gently, make me relax, no pressure, not every staff can do this, this 5 star is not my willingness, because I want to give Andy 6 to 7 stars instead of 5 only. He is well deserved. Not because he gave me any surprises or energetic service, but a pease and smooth experience, which is what I want and what is lacking from the commercial world. Love it .
31 gennaio 2026
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Risposta di NCF LIVING - Gateshead
We're grateful to receive such a kind and detailed review of your experience with us, Ken - thank you for the lovely words.
Many thanks,
NCF Living, Marketing Team
Cathy from Gateshead
Cathy from Gateshead
Dealt with us today, purchased a new sofa and chair , excellent
Service.
15 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're very happy to hear this, Stephen.
Many thanks,
NCF Living, Marketing Team
Cathy at gateshead dealt with myself…
Cathy at gateshead dealt with myself and my parents today. Excellent service, purchased a new sofa and chair. Funny, informative, compassionate and helpful
15 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We wish you all the best with your new chair and sofa, Rebecca.
Many thanks,
NCF Living, Marketing Team
Great help
Came into the Gateshead store, Andy was spot on and helped us with our enquiries making finding a new sofa much easier!
Thanks for your help!
14 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We appreciate the kind review, Kristopher.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Gateshead
That's wonderful to hear, Steven.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Gateshead
We're thrilled to hear it, Daisy.
Many thanks,
NCF Living, Marketing Team
Cathy at gatesheas exccustomee seevuce…
Cathy at gatesheas exccustomee seevuce great coffee and even tilly had a bowl of water
Thanks cathy
13 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
It's a pleasure to hear this, Liz!
Many thanks,
NCF Living, Marketing Team
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