We were met by catherine when we went in and she immediately directed us to where we needed to be. We found a table we liked and she went through the different options and colours. No pressure like s... Leggi di più
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Scopri cosa dicono le persone
Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us spac... Leggi di più
L'azienda ha risposto
Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
L'azienda ha risposto
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish! Very friendly and knowledgeable nothing was too mu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Accessori per mobili
- Negozio di arredamento da giardino
- Negozio di arredamenti per salotti
- Negozio di materassi
Informazioni su NCF LIVING - Gateshead
Scritti dall'azienda
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Scritti dall'azienda
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Informazioni di contatto
Unit 6C Metro Retail Park, NE11 9XU, Gateshead, Regno Unito
- 0121 356 5698
4,6
Eccellente
687 recensioni
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Risposta di NCF LIVING - Gateshead
We're glad to hear this, Chris.
Many thanks,
NCF Living, Marketing Team
Poor service from start to finish.
Poor service from start to finish.
Ordered my sofa from the Gateshead store, the sales people were helpful and friendly, no complaints there.
However when it came to delivery the promised 7-10 days was a total joke. It got to the stage where I was in the shop every day chasing.
There is no way to contact them directly in store and nobody ever picked up the customer service number despite ringing repeatedly. Emails are unanswered. Even when you go in store the most the staff can do I leave a note on the system for someone else to ignore! I even wrote an email to the CEO's team which was again ignored so I guess it comes from the top!
The delivery company is called Furdeco and according to in store staff they missed the initial collection for some reason, then only picked up the sofa and not the chair.
On the whole, until they sort out the delivery company and make some massive improvements to the customer service I wouldn't recommend which is a shame as the sofa itself is nice and well priced
4 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
Hello Louise, thank you for your review.
It's disheartening to hear about your experience with us on this occasion, as this does not reflect the level of customer service we aim to provide at all stages of the customer journey. We take all customer experiences seriously, and as such will be forwarding this feedback internally to ensure that improvements are made going forward.
Many thanks,
NCF Living, Marketing Team
Was looking for a new Bed spontanously…
Was looking for a new Bed spontanously due to some water damage at my dorm, simmy jumped right into action and helped me find a quick replacement with exactly the right measures! Lovely experience
24 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're very sorry to hear about the water damage, but are pleased that Simmy was able to assist you with a replacement, Ami!
Many thanks,
NCF Living, Marketing Team
Super grateful for all the help Simmy…
Super grateful for all the help Simmy offered, in the process of renovating the house and he was so good at making suggestions and pointing me in the right direction, would definitely come back!
18 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We hope to see you again in the future, Josh!
Many thanks,
NCF Living, Marketing Team
Simmy at Gateshead was a fantastic help…
Simmy at Gateshead was a fantastic help in store today!
24 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're thrilled to hear that, Chloe!
Many thanks,
NCF Living, Marketing Team
In store experience great
In store experience great, told 10-12 weeks for delivery heard nothing went on to track my order an that said expected date in to warehouse was going to be after 15 weeks, just checked again and now saying in to warehouse at what will be over 18 weeks then longer fo delivery, had no contact from them except when I’ve called them, just spoke to them can’t tell me anything “must be delayed at port” asked about cancelling order and apparently would cost me 50% penalty!
In a further update as I am tracking the progress of my order now delayed to almost 20 weeks from order to the receiving in warehouse and have they contacted me to let me know, hell no! So that’s almost doubled the estimated delivery time, if any more delays will be looking at getting out of this without triggering the ridiculous 50% cancellation charge, do they expect you to just wait forever!
20 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
Hello Andy, thank you for taking the time to write a review.
We'd like to wholeheartedly apologise for this situation and acknowledge the inconvenience this has caused for yourself. Whilst all lead times are approximate, we understand the frustration when delays occur, even when unforeseen and occurring beyond our control. We thank you sincerely for your time and patience with this and apologise again for the inconvenience.
Many thanks,
NCF Living, Marketing Team
Gary at Gateshead
Gary at Gateshead - lovely customer service! Very helpful
22 febbraio 2026
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Risposta di NCF LIVING - Gateshead
Thank you for your lovely words, Courtney.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Gateshead
Thank you for your review, Jake.
Many thanks,
NCF Living, Marketing Team
Kathy at the Gateshead shop was amazing…
Kathy at the Gateshead shop was amazing extremely helpful👌 love my new sofa can't wait for delivery 👏
22 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We hope you enjoy your new sofa, Stacey!
Many thanks,
NCF Living, Marketing Team
Gary at Gateshead was fantastic
Gary at Gateshead was fantastic, not pushy but helpful,polite and let us take time we needed to make a decision. If only all sales staff could be like this!
21 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We appreciate you taking the time to leave a thoughtful review, Sam.
Many thanks,
NCF Living, Marketing Team
ZOE was very friendly and patient from…
ZOE was very friendly and patient from Gateshead.
21 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We're very happy to hear this, Phyllis.
Many thanks,
NCF Living, Marketing Team
Amazing help from Zoe @ Gateshead
Amazing help from Zoe @ Gateshead! The best service and really helped us in finding the best sofa without feeling pressure 🥰
21 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We hope you enjoy your new sofa, Abigail!
Many thanks,
NCF Living, Marketing Team
Zoe at Gateshead was absolutely…
Zoe at Gateshead was absolutely brilliant. She gave us all the information we needed and told us about the new buyers promise which we didn’t know about. This makes things so much easier as we can get it delivered at a time that suits us better. Absolutely fantastic service and excellent value for money
21 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
We're pleased that you had a pleasant experience in our Gateshead store, Samantha.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Gateshead
We're happy to hear that, Suzie.
Many thanks,
NCF Living, Marketing Team
Gary at Gateshead was great
Gary at Gateshead was great! Very helpful.
21 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
Wonderful to hear, Katie!
Many thanks,
NCF Living, Marketing Team
Great customer service from Cathy…
Great customer service from Cathy thanks a lot for all of your assistance and advise with our purchases made this all an excellent experience
21 febbraio 2026
Non scritta su invito
Risposta di NCF LIVING - Gateshead
We're very happy to hear that you enjoyed your experience with us, Dave.
Many thanks,
NCF Living, Marketing Team
Class service from Zoe today
Can’t thank Zoe at Gateshead enough for all her help today. I’m in the process of buying a new house so wanting a new sofa and dining table, after describing what I was looking for she guided me to a sofa perfect for us. Gave reassurance with the home buyer plan sorted the order out got us on our way in no time. She was so polite friendly had a great sense of humour, I’ll even forgive her for calling me old😜
21 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We wish you all the best with your new house, Rob! Thank you for taking the time to leave us with a lovely review.
Many thanks,
NCF Living, Marketing Team
Brilliant service very helpful and…
Brilliant service very helpful and polite… would definitely recommend Zoe at the Gateshead store
21 febbraio 2026
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Risposta di NCF LIVING - Gateshead
We appreciate your kind recommendation, Chris.
Many thanks,
NCF Living, Marketing Team
Risposta di NCF LIVING - Gateshead
It's lovely to hear this, Mark.
Many thanks,
NCF Living, Marketing Team
NCF Living Poor customer care
I have completed trustpilot previously and scored NCF with a two due to really poor customer service and leaving me with a damaged couch from when the item was delivered. Three months on they replied by have not took accountability for the damage. I would score this company as a zero if I could and we will never use NCF living again for any furniture
16 dicembre 2025
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Risposta di NCF LIVING - Gateshead
Hello Ray, thank you for taking the time to leave another review.
We'd again like to extend our sincere apologies for your experience on this occasion, and apologise that we have been unable to offer a satisfactory conclusion on the matter.
As our customer service team have advised on this, we are unable to offer an alternative outcome but will be forwarding this additional feedback internally for future improvement. Thank you kindly for your time and our apologies for the inconvenience.
Many thanks,
NCF Living, Marketing Team
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