The EPC online booking system was straightforward but I needed to email to confirm that my requested slot had been allocated to an assessor. The EPC assessor turned up promptly, was friendly, effici... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Excellent service. Booked on line easy site to use within hours had a phone call from the assessor to book a date and time slot. Came 2 days later on time. Carried out assessment discussed the result... Leggi di più
L'azienda ha risposto
First booking,Prompt services from Jordan answered the call, arranged the date/time followed by the assessor called to acknowledged the timing arrived & job's done,result came same evening accordin... Leggi di più
L'azienda ha risposto
Not really impressed. Took longer to respond to the purchase than their website indicated. The assessor said he couldn’t get into cupboard to look at the boiler so I had to visit property to open cupb... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
182a High Street, , BR3 1EW , Beckenham, Regno Unito
- 0203 011 0654
- info@nationwideepc.com
- nationwideepc.com
4,6
Eccellente
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very efficient service
Very efficient service. Kept updated throughout the booking and inspection process.
27 maggio 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the service very efficient and that you were kept updated throughout the booking and inspection process. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Good service and easy to use!
27 maggio 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the service good and easy to use. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Good communication helpful friendly…
Good communication helpful friendly employee
Reasonable priced
Good web site.
27 maggio 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the communication good, the team helpful and friendly, and the service reasonably priced, as well as the website easy to use. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
EPC Survey
Punctual, very professional, knowledgeable, efficient and able to explain energy terminology clearly.
21 maggio 2026
Risposta di Nationwide EPC
Thank you very much for your 5-star review 😊
We’re really pleased to hear you found the service punctual, professional, knowledgeable, and efficient, and that everything was clearly explained for you.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Fast and adised how to improve
18 maggio 2026
Risposta di Nationwide EPC
Thank you very much for your 4-star review 😊
We’re really pleased to hear you found the service fast and that you received helpful advice on how to improve — that’s great to know.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
I would have given 5 stars
I would have given 5 stars , unfortunatly your representative did not like our dog in the same room
18 maggio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave your feedback and for the 4-star rating. I’m really sorry to hear about the situation with your dog during the visit — that’s clearly not the experience we would want you to have.
We expect all representatives to conduct themselves professionally and with courtesy at all times, and we will be reviewing this internally.
We really appreciate your feedback and, if you’d like us to look into this further or help in any way, please don’t hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
A quick and efficient service
A quick and efficient service. Would definitely recommend.
15 maggio 2026
Risposta di Nationwide EPC
Thank you very much for your 5-star review 😊
We’re really pleased to hear you found the service quick and efficient, and we really appreciate your recommendation.
We look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Efficient service and quick on delivery
20 maggio 2026
Risposta di Nationwide EPC
Thank you very much for your 5-star review 😊
We’re really pleased to hear you found the service efficient and quick with the delivery.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Good value but poor communication
Good value but poor communication, did not turn up for 1st appointment with poor communication throughout.
13 maggio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave your feedback. I am sorry to hear that your experience was affected by poor communication and the missed first appointment — this is not the level of service we aim to provide, and I completely understand your frustration.
I’m really pleased to hear you felt the service was good value, but we do take the issues you’ve raised seriously and would like the opportunity to look into what happened. Please feel free to email your full details, including your name, property address, and booking reference (if available), to info@propcert.co.uk, and we will review this as a priority.
Thank you again for your feedback, and I’m sorry for the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you very much for your 5-star review 😊
We’re really pleased to hear you found the service fast and reliable.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
The assessor was very courteous and…
The assessor was very courteous and polite and professional, not at all intrusive
20 maggio 2026
Risposta di Nationwide EPC
Thank you very much for your 5-star review 😊
We’re really pleased to hear the assessor was courteous, polite, professional, and respectful throughout the visit.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
On time,very nice manor of the lady…
On time,very nice manor of the lady .streesfrree.
20 maggio 2026
Risposta di Nationwide EPC
Thank you very much for your 5-star review 😊
We’re really pleased to hear the service was on time, the lady was very pleasant, and that everything felt stress-free for you.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the service prompt and efficient. Providing a quick and reliable experience is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the process quick and straightforward, from booking online through to completion within just a few days. Providing a fast and efficient service is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Great service
17 maggio 2026
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you were happy with the service. Providing a reliable and positive experience for our customers is always our priority.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Excellent service
Excellent service. Quick efficient,all completed in a few days of order. I will definitely use them again. Didn’t know it could be so easy.
14 maggio 2026
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the service quick and efficient, and that everything was completed within a few days of your order. It’s great to know the process felt simple and straightforward for you.
We truly appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the website easy to use, the response quick, and that you received excellent service from the engineer. Providing a smooth and professional experience from start to finish is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
They were efficient in carrying out the…
They were efficient in carrying out the job required
12 maggio 2026
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the service efficient and that the job was carried out as required. Providing a reliable and professional experience is always our priority.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
APPOINTMENT MADE QUITE QUICKLY
APPOINTMENT MADE QUITE QUICKLY - WORK CARRIED OUT QUICKLY AND CERTIFICATE ISSUED IMMEDAITELY AFTER ASSESSMENT
12 maggio 2026
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear the appointment was arranged quickly, the work was carried out efficiently, and that you received your certificate promptly after the assessment. Providing a smooth and timely service is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
A good experience
The agent was very punctual and polite and the whole process from start to finish was nice and easy
11 maggio 2026
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear the agent was punctual and polite, and that you found the whole process from start to finish nice and easy. Providing a smooth and professional experience is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
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