The EPC online booking system was straightforward but I needed to email to confirm that my requested slot had been allocated to an assessor. The EPC assessor turned up promptly, was friendly, effici... Leggi di più
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Not really impressed. Took longer to respond to the purchase than their website indicated. The assessor said he couldn’t get into cupboard to look at the boiler so I had to visit property to open cupb... Leggi di più
L'azienda ha risposto
Excellent service. Booked on line easy site to use within hours had a phone call from the assessor to book a date and time slot. Came 2 days later on time. Carried out assessment discussed the result... Leggi di più
L'azienda ha risposto
The gentleman who did the EPC rating was on time and respectful. He was professional and when he'd completed the inspection he told us the result and advised we would receive confirmation of it by ema... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
182a High Street, , BR3 1EW , Beckenham, Regno Unito
- 0203 011 0654
- info@nationwideepc.com
- nationwideepc.com
4,6
Eccellente
7K recensioni
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Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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A good experience
The agent was very punctual and polite and the whole process from start to finish was nice and easy
11 maggio 2026
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear the agent was punctual and polite, and that you found the whole process from start to finish nice and easy. Providing a smooth and professional experience is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Very good service
2 maggio 2026
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you were happy with the service. Providing a reliable and positive experience is always our priority.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
No contact after paying for EPC
I paid £79 for an EPC on 1st May 2026. I need an EPC asap and I went with Nationwide EPC because their website says "Our turnaround time is generally 3 working days but can often do same/next day appointments". I got an email on the 1st May saying someone will contact me within 24 hours to arrange a date for the EPC. No one ever contacted me. I then proceeded to call and email multiple times over the next 10 days with no response to my emails and no one ever answering the support phone line after being on hold over 20 minutes. Today (11 days after I paid for the EPC) I emailed a final time asking for a refund as I've ended up booking in with another company. Funnily enough someone from PropCert called me less than an hour after I emailed to ask for a refund to arrange the EPC. I explained I no longer required one and wanted a refund. The gentleman told me he didn't know how to deal with refunds and said he'd pass my details on... not expecting anyone to contact me at this point to refund me the money but I will be taking it further if I don't get the money refunded.
1 maggio 2026
Non scritta su invito
Risposta di Nationwide EPC
I’m really sorry to hear about your experience — this is not the level of service or communication we aim to provide, especially where clear timeframes and follow-up have not been met. I completely understand your frustration.
We would really like the opportunity to look into this urgently for you and ensure it is reviewed properly, including your request for a refund. Could you please email your order details (including your name, address, and reference if you have one) to info@propcert.co.uk so we can escalate this immediately to the correct team?
Again, I’m very sorry for the inconvenience and the experience you’ve had trying to reach us. Thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found it easy to book and that the EPC was carried out quickly and to a high standard. Providing a fast, reliable, and professional service is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Easy call to book
Easy call to book
Flexible h booking to fit in with tenants who work night shift
Speedy notification of outcome
8 maggio 2026
Risposta di Nationwide EPC
Thank you for your kind review!
We’re really pleased to hear you found the booking process easy and that we were able to accommodate your tenant’s night shifts. It’s also great to know you received a speedy notification of the outcome.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
What a nightmare trying to get an EICR…
What a nightmare trying to get an EICR report done, over 3 weeks of trying and 3 different electricians... of which none responded! I ended up cancelling and requesting a refund.
25 aprile 2026
Risposta di Nationwide EPC
I am very sorry to hear about your experience and the frustration this has clearly caused you. This is not the level of service we aim to provide, and I completely understand your disappointment after multiple attempts to arrange your EICR without success.
We would really like the opportunity to look into this properly for you and see what went wrong, as well as ensure your refund is dealt with promptly. Please could you email your full details, including your name, property address, and booking reference (if available), to info@propcert.co.uk, and our team will pick this up as a priority.
Thank you for taking the time to bring this to our attention, and I am truly sorry again for the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
Poor assessor and no customer service…
I placed an order with Nationwide EPC back in April. The order process was very straightforward and for £79 appeared a bargain. The order was passed to an organisation called Propcert and then onto the assessor, who worked for a third company. Two days after I was advised the assessor would call me he did, a day late. Not a big issue. He offered me a 9:00-13:00 visit window and 'could not' be any more specific. I arrived the the property for 9:00, was called at 10:00 with my 30 minute notice of arrival. The assessor arrived at 10:30. He advised me that he would take about 10 minutes to do assessment, it actually took 15 as we went outside so he could photo the solar panels. The assessor asked if he could stay on drive to do his report. I think he was on drive for about 15-20 minutes.
The EPC was actually available the same evening, a day earlier than suggested. The assessor missed two thermostats, one for rooms, the other for a feed to the hot water tank. He included nothing positive relating to the 16 solar panels. He did ask if I had the FIT certificate for the panels. I said not as my sister held this.
I complained to Propcert via thier info mailbox and replied to a Propcert salesman who tried to sell me additional services. I included photos of the two thermostats as well as a photo of the FIT certificate. In early May I emailed the assessor directly to ask for a corrected cert or revisit. I included all the photos to support my complaint. I have heard nothing back. So £79 is NOT good value. Please avoid.
22 aprile 2026
Risposta di Nationwide EPC
Thank you for your review.
We’re very sorry to hear about your experience, particularly regarding the communication delays, the concerns raised about the assessment details, and the lack of response to your follow-up queries. This is not the standard of service we aim to provide, and we fully understand your frustration.
We also apologise for the inconvenience caused in relation to the coordination between parties and the issues you’ve highlighted around the EPC content and subsequent communication.
If there is anything we can do to help resolve this matter, please email info@propcert.co.uk with your order details so we can investigate this thoroughly and ensure it is reviewed by the appropriate team.
Kind regards,
Hayley
Customer Service Manager
Seamless from start to finish
Seamless from start to finish. Easy as pie to book online. The whole process was great and efficient and quick.
5 maggio 2026
Risposta di Nationwide EPC
Thank you for your great feedback!
We’re really pleased to hear that you found the process seamless from start to finish and that booking online was easy. It’s great to know everything was quick, efficient, and straightforward for you.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for your great feedback!
We’re really pleased to hear you experienced a quick, efficient and cost-effective service. It’s always our aim to provide a smooth and reliable experience at great value for our customers.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Very helpful
28 aprile 2026
Risposta di Nationwide EPC
Thank you for your feedback!
We’re really pleased to hear you found our service very helpful. It’s always our aim to provide clear, supportive and efficient service for our customers.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Though the work was done very well
Though the work was done very well, we experienced cancellation of two appointments without any reasons from your company which disturbed the tenant.
27 aprile 2026
Risposta di Nationwide EPC
Thank you for taking the time to share your feedback.
We’re really pleased to hear that the work itself was completed very well, however we are very sorry for the inconvenience caused by the cancellation of two appointments and the disruption this caused for your tenant. This is not the level of service we aim to provide, and we understand how frustrating this must have been.
Please accept our sincere apologies for the inconvenience. We will be reviewing what happened to help ensure better communication and reliability moving forward.
Thank you again for your feedback.
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for your great feedback!
We’re really pleased to hear that we were able to talk you through the process and take the time to listen to what you needed. Providing clear guidance and a supportive service is always our priority.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Prompt and proffessional
Prompt and proffessional. Efficient is use of time. Minimum disruption to tenants. Explained changes in the processs since last certified. Possible improvements, their costs and savings. Would reccomend.Excellent price, easy to book . Fast service.
1 maggio 2026
Risposta di Nationwide EPC
Thank you for your great feedback!
We’re really pleased to hear that the service was prompt and professional, with efficient use of time and minimal disruption to tenants. It’s also great to know our engineer took the time to explain process changes, potential improvements, and associated costs and savings. We’re glad you found the service easy to book, good value, and fast.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for your great feedback!
We’re really pleased to hear you found the service very good and efficient. It’s always our aim to provide a smooth and reliable experience for our customers.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
No contact to arrange an appointment…
No contact to arrange an appointment two days after placing the order. Telephone numbers don't work, extremely hard to contact
1 maggio 2026
Non scritta su invito
Ease of booking and quick and efficient…
Ease of booking and quick and efficient service
29 aprile 2026
Risposta di Nationwide EPC
Thank you for your great feedback!
We’re really pleased to hear you found the booking process easy and the service quick and efficient. It’s always our aim to make things as smooth and straightforward as possible for our customers.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Pleasant experience
Simple to book, typical price for an EPC, kept informed regarding the appointment, very pleasant and efficient examiner, with certificate issued the same day. Could not really ask for more.
29 aprile 2026
Risposta di Nationwide EPC
Thank you for your great feedback!
We’re really pleased to hear that you found the process simple to book, were kept informed about your appointment, and received a prompt and efficient service from a very pleasant examiner. It’s also great to know the certificate was issued the same day and that everything met your expectations.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
I ordered Gas Safety Cert + CO Detector…
I ordered Gas Safety Cert + CO Detector + Smoke Alarm, but only the gas check was carried out. The gas check came back failed, I asked for a price to fix it and complained about the smoke detector and CO alarm not being done. Received an email back in the junk folder a week later saying they would ask the engineer for a price and let me know. No mention of missing jobs. I also enquired about CO detector and a smoke alarm only for another property and got an email back about solar power??
21 aprile 2026
Risposta di Nationwide EPC
Thank you for your review.
We’re very sorry to hear about your experience and apologise for the lack of clarity and delays in communication regarding your order, as well as the confusion around the additional services you expected to be completed. This is not the level of service we aim to provide.
We also apologise for the incorrect response you received regarding your enquiry, which clearly did not address your request appropriately.
If there is anything we can do to resolve this matter for you, please email info@propcert.co.uk with your order details so we can investigate fully and ensure the correct team responds to you directly.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for your feedback!
We’re really pleased to hear you experienced a professional service. It’s always our aim to deliver a smooth, reliable and high-quality experience for all our customers.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for your great feedback!
We’re really pleased to hear that you found the service to be exceptional and that our team looked after you so well. It’s always our aim to deliver a high standard of service from start to finish.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
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