The EPC online booking system was straightforward but I needed to email to confirm that my requested slot had been allocated to an assessor. The EPC assessor turned up promptly, was friendly, effici... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent service. Booked on line easy site to use within hours had a phone call from the assessor to book a date and time slot. Came 2 days later on time. Carried out assessment discussed the result... Leggi di più
L'azienda ha risposto
First booking,Prompt services from Jordan answered the call, arranged the date/time followed by the assessor called to acknowledged the timing arrived & job's done,result came same evening accordin... Leggi di più
L'azienda ha risposto
Not really impressed. Took longer to respond to the purchase than their website indicated. The assessor said he couldn’t get into cupboard to look at the boiler so I had to visit property to open cupb... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
182a High Street, , BR3 1EW , Beckenham, Regno Unito
- 0203 011 0654
- info@nationwideepc.com
- nationwideepc.com
4,6
Eccellente
7K recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Risposta di Nationwide EPC
Thank you for taking the time to leave your feedback. We are very sorry to hear about the delay in receiving your certificate and would like to sincerely apologise for any inconvenience and frustration this has caused.
We completely understand how important it is to receive your documentation promptly, and we are sorry that you have been waiting longer than expected on this occasion. This is not the level of service we aim to provide.
We would really like the opportunity to look into this for you and ensure it is resolved as quickly as possible. Please could you contact us at info@propcert.co.uk with your booking details so we can investigate this further and assist you directly.
Once again, please accept our sincere apologies for the delay and any inconvenience caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that you found the process simple to organise and that the engineer was polite and completed the work quickly.
We really appreciate you taking the time to share your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that you received a very quick response and were happy with the quality of service provided.
We really appreciate you taking the time to share your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
Very good job 5 stars
8 giugno 2026
Risposta di Nationwide EPC
Thank you so much for your kind feedback – we really appreciate it.
We’re really pleased to hear you were happy with the service and that everything was completed to a high standard. It means a lot to the team to know you’d rate us 5 stars.
We’ve just noticed your review appears to have been submitted as 1 star while your comments indicate a 5-star experience. If this was an error, you may be able to edit your Trustpilot review directly through your account – it would really help us if you could update it when you have a moment.
Thank you again for choosing us, and if there is anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you so much for taking the time to leave your review – we really appreciate your feedback.
We’re delighted to hear you were happy with the helpful and friendly service. It’s always great to know our team made your experience a positive one, as that’s exactly what we aim for.
Thank you for choosing us. If there is anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Very happy with this company as I was…
Very happy with this company as I was abroad at the time when I had to have the EPC done
Made the order and was completed within a week, but no fuss. Excellent service was highly recommend them. Thank you Roger.
3 giugno 2026
Risposta di Nationwide EPC
Thank you so much for taking the time to leave your review – we really appreciate your feedback.
We’re delighted to hear you were very happy with the service and that we were able to arrange and complete your EPC within a week while you were abroad. It’s great to know the process was smooth and hassle-free for you, and we really appreciate your recommendation.
Thank you for choosing us. If there is anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
He looked at the smart meters
He looked at the smart meters, photographed the smart meters, even talked about how they worked. BUT according to the EPC, the house doesn't have smart meters fitted and would benefit by having them fitted. Go figure.
29 maggio 2026
Risposta di Nationwide EPC
Hi Ian,
Thank you for taking the time to leave your feedback, and I’m really sorry for the frustration this has caused.
We can see from your comments that the assessor did view and photograph your smart meters during the visit, so I completely understand why it’s confusing that this hasn’t been reflected correctly within the EPC recommendation section.
This is something we’d like to get corrected for you. Could you please email us at info@propcert.co.uk with the photos of your smart meters? Once received, we’ll pass everything straight to the field assessor so they can review and amend the EPC where appropriate.
Again, I’m sorry for the inconvenience and any confusion caused here, and thank you for bringing it to our attention so we can put it right.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m delighted to hear you found the service fast and the operative courteous and friendly. I’ll be sure to pass your kind comments on to the team, it really means a lot.
Thanks again for choosing us, and we hope to help you again in the future.
Kind regards,
Hayley
Customer Service Manager
Easy to arrange arrival on time quick…
Easy to arrange arrival on time quick and efficient service highly recommended
5 giugno 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m delighted to hear you found the service easy to arrange, with an on-time arrival and quick, efficient service. I’ll be sure to pass your kind comments on to the operative and the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us and for your recommendation.
Kind regards,
Hayley
Customer Service Manager
EPC certificate with no fuss
Had to wait a while for the EPC to be carried out, but Jack Cox the agent was fast, thorough and personable when he did finally arrive. Would certainly use your service again, thank you.
5 giugno 2026
Risposta di Nationwide EPC
Hi Veronica,
Thank you so much for taking the time to leave your feedback.
I’m really sorry you had to wait longer than expected for the EPC appointment to be carried out, and I completely understand how frustrating that can be. That said, I’m really pleased to hear that Jack Cox was fast, thorough, and personable when he attended – I’ll make sure your kind comments are passed on to him.
We really appreciate your patience and your custom, and it means a lot to hear that you would use our service again.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thank you again for your support.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the service quick, efficient, polite, and accurate – I’ll be sure to pass your kind comments on to the operative and the wider team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
The EPC surveyor was knowledgeable and helpful
The EPC surveyor arrived exactly on time and was very personable and helpful. For example I asked for advice on the new EPC metrics and when they were likely to be enforced.
4 giugno 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear the EPC surveyor arrived exactly on time and that you found them personable and helpful. It’s great to know they were able to answer your questions and provide advice on the new EPC metrics as well. I’ll be sure to pass your kind comments on to the assessor and the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Easy from start to finish
Explanatory website, easy to book. Quick communication and a friendly evaluation. Would recommend.
28 maggio 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the website easy to use, the booking process straightforward, and that communication was quick and clear throughout. It’s also great to hear the evaluation was friendly – I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for your recommendation and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the service very efficient and easy to deal with, and that you received a prompt return. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Energy profiency certificate
Googled this company because I wanted to get an energy proficiency certificate as I am about to put my mother's house on the market. Thought the service and price offered looked really good and went ahead. Arranged everything online. The communication with the company was brilliant. It all went through smoothly. Highly recommend 👌
4 giugno 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the service easy to arrange and that the communication throughout was brilliant, with everything running smoothly from start to finish. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us and for your recommendation.
Kind regards,
Hayley
Customer Service Manager
Very easy to book
Very easy to book - very speedy reply.
Next day expert visit - again a very straightforward system carried out by an experienced, polite and helpful individual.
Would definitely recommend.
3 giugno 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the booking process very easy and that you received a speedy reply. It’s also great to hear the next-day visit went smoothly and that the assessor was experienced, polite, and helpful. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for your recommendation and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Experience was brilliant so easy to…
Experience was brilliant so easy to book tradespeople.
3 giugno 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you had a brilliant experience and found it so easy to book tradespeople. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Excellent customer service
Excellent customer service
Easy booking process
Helpful staff
26 maggio 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the booking process easy and experienced excellent customer service, with helpful staff throughout. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Avoid
I was looking for a new energy efficient certificate for the property as ours ran out in 2024.
Checked and the price seems reasonable, so I paid online last Friday and understood they may not contact me to the start of the week.
Monday comes and nothing, ok, weekend and may have been busy, benefit of the doubt.
Come Tuesday and still nothing and I called them. The lady on the phone was good and said she would make contact with the the local assessor and get them to call me. No call, then I send an email to them to ask realistically if I will be contacted that day. I was assured I would.
No call at all. I then e-mailed in the morning today to ask for some update. I have paid them money and they cannot even be bothered to ring me or make contact to arrange a date ( this is the thing we haven't even got to booking it yet, which is embarrassing.
So needing this quickly, I go the GOV.UK website for local assessors, and make contact with one, within an 30 minute period and three messages, I have a quote, date booked and confirmation, with them expecting payment at the end of the visit! Efficiency and reasonable arrangements.
I then cancel this one, and had to send an email quoting Consumer Rights Act 2015 to them to get this cancelled, and we have not got to even booking an appointment. Total Farce and completely embarrassing!
Now I did this, funnily they are a little quicker in the contact! (Funny that)
Get a grip!
3 giugno 2026
Non scritta su invito
Risposta di Nationwide EPC
Thank you for taking the time to leave your feedback, and I’m genuinely very sorry to hear about your experience.
What you’ve described is clearly not the level of service we aim to provide, and I completely understand your frustration around the lack of communication and delays in getting your EPC appointment arranged. I’m really sorry for the inconvenience this has caused you, especially after you had already made payment and expected a prompt response.
We would really like the opportunity to look into this properly for you and understand exactly what went wrong so it can be addressed. Unfortunately, we’re unable to locate your booking from the review alone as no order details are included.
Could you please email us at info@propcert.co.uk with your order reference, payment details, or property address? As soon as we have this, we will investigate urgently and ensure this is reviewed by the appropriate team as a priority.
Again, I’m very sorry for the frustration and inconvenience you’ve experienced, and thank you for bringing this to our attention so we can put things right.
Kind regards,
Hayley
Customer Service Manager
Showed expertise
Showed expertise. Efficient carrying out the business. Professional in all aspects. Will use again
21 maggio 2026
Risposta di Nationwide EPC
Hi there,
Thank you so much for your 5-star review – we really appreciate you taking the time to leave this.
I’m really pleased to hear you found the service efficient and professional throughout, and that our team demonstrated good expertise while carrying out the work. I’ll be sure to pass your kind comments on to the team.
If there’s anything we could have done to improve your experience, we’d genuinely love to hear it – please feel free to email us at info@propcert.co.uk.
Thanks again for choosing us, and we look forward to working with you again in the future.
Kind regards,
Hayley
Customer Service Manager
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