The EPC online booking system was straightforward but I needed to email to confirm that my requested slot had been allocated to an assessor. The EPC assessor turned up promptly, was friendly, effici... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Excellent service. Booked on line easy site to use within hours had a phone call from the assessor to book a date and time slot. Came 2 days later on time. Carried out assessment discussed the result... Leggi di più
L'azienda ha risposto
First booking,Prompt services from Jordan answered the call, arranged the date/time followed by the assessor called to acknowledged the timing arrived & job's done,result came same evening accordin... Leggi di più
L'azienda ha risposto
Not really impressed. Took longer to respond to the purchase than their website indicated. The assessor said he couldn’t get into cupboard to look at the boiler so I had to visit property to open cupb... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
182a High Street, , BR3 1EW , Beckenham, Regno Unito
- 0203 011 0654
- info@nationwideepc.com
- nationwideepc.com
4,6
Eccellente
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Is it worth £79
Didnt seem to take a lot of time with the survey and didnt ask me a lot of questions.
I asked him if I needed a computer to print off the result. He said no, and I would have it the following day. That was not true.
1 luglio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your feedback.
We're sorry to hear that you were disappointed with your experience and we appreciate you sharing your concerns with us. We understand that when booking an EPC, you expect the process to be clear, efficient, and for communication around receiving your certificate to be accurate.
We’re sorry that you felt the inspection was not as thorough as expected and that you were advised you would receive the certificate the following day when this did not happen. We completely understand how frustrating this must have been.
We would really appreciate the opportunity to look into this further for you and understand what happened with the assessment and certificate delivery. Please could you email us at info@propcert.co.uk with your property details, and our team will be happy to investigate this for you.
Thank you again for your honest feedback, as it helps us continue to improve our service.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re pleased to hear that our service delivered exactly what you expected. We always aim to provide a straightforward, reliable, and hassle-free experience for our customers.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received great service and found our team prompt, informative, and friendly. We always aim to provide a smooth and professional experience for our customers, so it’s fantastic to hear your positive feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Operative very thorough
30 giugno 2026
Risposta di Nationwide EPC
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you found our operative to be thorough and professional. We always aim to provide a detailed and efficient service, so it's great to know that you were happy with the inspection.
Thank you again for your feedback. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received excellent service. We really appreciate your feedback and are pleased to know you had a positive experience with us.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear your kind feedback and that you felt our representative was an excellent reflection of our company. We’ll be sure to pass your comments on to the team member involved.
We always aim to provide a professional, friendly, and helpful service for our customers, so we really appreciate you taking the time to share your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Spot on top man who came
19 giugno 2026
Risposta di Nationwide EPC
Thank you so much for taking the time to leave your review.
We’re really pleased to hear that you had such a positive experience and that the person who attended was spot on and provided a great service. It’s always great to receive feedback like this about our team.
We really appreciate your kind feedback and support, and we hope we can assist you again in the future whenever you need us.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
rather frustrating delay
rather frustrating delay when the first surveyor failed to contact me and I had to contact the company twice. The second surveyor was quick and efficient
25 giugno 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave your feedback, and I am really sorry to hear about the frustrating delay you experienced.
It’s disappointing to hear that the first surveyor did not make contact and that you then had to chase this with us. This is certainly not the level of service we aim to provide, and I completely understand how frustrating that must have been for you.
I’m really glad to hear that the second surveyor was able to attend promptly and complete the work efficiently, but I do apologise that it took longer than it should have to get things resolved.
Please do email us at info@propcert.co.uk so we can look into this properly for you and ensure it’s reviewed with the team.
Thank you again for your feedback, and I’m sorry for the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that you found the service easy to access and that your certificate was produced within the same day. It’s great to know everything was completed quickly and smoothly for you.
We really appreciate you taking the time to share your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
Gentleman was very polite and friendly
Gentleman was very polite and friendly, had a good look around and asked plenty of questions
11 giugno 2026
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that the gentleman who attended was polite, friendly, and took the time to carry out a thorough inspection and ask the relevant questions. It’s great to know you had a positive experience.
We really appreciate you taking the time to share your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
Speedy response
Speedy response, worked to our rather tight timeframe. Collected keys for the agent without any bother and provided the certificate the same day.
11 giugno 2026
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that you were happy with the speedy response and that we were able to work within your tight timeframe. It’s great to know that the key collection from the agent was handled smoothly and that your certificate was provided the same day.
We really appreciate you taking the time to share your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
Great service
Great customer experience from start to finish, excellent communication, from the online team as well as the assesor.
17 giugno 2026
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that you had a great customer experience from start to finish and that you found both our online team and the assessor provided excellent communication throughout.
We really appreciate you taking the time to share your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
TOOK 45 MINS TO GET THRUGH ON THE PHONE…
TOOK 45 MINS TO GET THRUGH ON THE PHONE WAITED 6 SIX DAYS TO GET THE REPORT
THE MAN WAS 30 MINS LATE AFTER WAITING 2 HOURS!
BOTH THE PHONE AND LAPTOP WEBSITES HAD FAULTS SO I COULDNT DOWN LOAD IT
THEN HAD TO RING AGAIN AND IT WAS SENT BY EMAIL
VERY POOR LOW VALUE EXPERIANCE
17 giugno 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and would like to sincerely apologise for the delays, inconvenience, and frustration you encountered.
We are particularly sorry that you experienced a long wait on the phone, a delayed report, and that the assessor arrived later than expected after you had already been waiting. We also apologise for the issues you experienced with accessing your certificate due to website and system faults, which then required you to contact us again to have it emailed to you. We completely understand how frustrating and time-consuming this must have been.
This is certainly not the level of service we aim to provide, and we appreciate how disappointing this experience must have been, especially given the amount of time and effort you had to put in to obtain your report.
We would really like the opportunity to look into this further for you and see if there is anything we can do to put things right. Please contact us at info@propcert.co.uk with your booking details so we can investigate this fully.
Once again, please accept our sincere apologies for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that everything was carried out as expected and that you were happy with the service provided.
We really appreciate you taking the time to leave your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
Worth for the money .
I was able to my job on time
The gentleman who done it is very polite .
7 giugno 2026
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that you felt the service was good value for money and that you were able to complete your job on time. It’s also great to hear that the gentleman who attended was polite and provided a positive experience.
We really appreciate you taking the time to share your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that you experienced good communication, a quick service, and that the engineer who attended was friendly and pleasant.
We really appreciate you taking the time to share your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
EPC Assessment
Every aspect of the procedure from the first contact to the visit and production of the certification award went like clockwork.
I would have no hesitation in using the organisation for future services.
12 giugno 2026
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that your EPC assessment went smoothly from start to finish and that everything, from your initial contact through to the visit and production of the certificate, met your expectations.
It’s great to know you would have no hesitation in using our services again, and we really appreciate you taking the time to share your feedback.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that you found the EPC service very good and efficient.
We really appreciate you taking the time to share your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you so much for your 5-star review.
We are really pleased to hear that you found the service efficient and that our staff were polite and friendly throughout.
We really appreciate you taking the time to share your feedback and thank you for choosing our service.
Kind regards,
Hayley
Customer Service Manager
Not As Quick As Stated
After paying for an EPC we then had to wait 10 working days till we got a date/time and this was only after i had chased it up.
30 maggio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and would like to sincerely apologise for any inconvenience and frustration caused.
We understand how frustrating it must have been to wait 10 working days after payment before receiving an appointment date and time, particularly having had to chase this up yourself. This is not the level of service we aim to provide, and we are sorry for the delay and the lack of communication you experienced.
We fully appreciate how important it is for the process to be smooth and timely, and we are disappointed to hear that we did not meet your expectations on this occasion.
If you would like us to look into your booking further or see if there is anything we can do to help, please contact us at info@propcert.co.uk with your details and we will be happy to assist.
Once again, please accept our sincere apologies for the inconvenience caused and thank you for your feedback.
Kind regards,
Hayley
Customer Service Manager
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