The EPC online booking system was straightforward but I needed to email to confirm that my requested slot had been allocated to an assessor. The EPC assessor turned up promptly, was friendly, effici... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Excellent service. Booked on line easy site to use within hours had a phone call from the assessor to book a date and time slot. Came 2 days later on time. Carried out assessment discussed the result... Leggi di più
L'azienda ha risposto
First booking,Prompt services from Jordan answered the call, arranged the date/time followed by the assessor called to acknowledged the timing arrived & job's done,result came same evening accordin... Leggi di più
L'azienda ha risposto
Not really impressed. Took longer to respond to the purchase than their website indicated. The assessor said he couldn’t get into cupboard to look at the boiler so I had to visit property to open cupb... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
182a High Street, , BR3 1EW , Beckenham, Regno Unito
- 0203 011 0654
- info@nationwideepc.com
- nationwideepc.com
4,6
Eccellente
7K recensioni
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It was easy to navigate the website and…
It was easy to navigate the website and book the EPC. However it was a bit slow to get booked in. The operative turned up on time and was very friendly and efficient.
13 luglio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re really pleased to hear that you found our website easy to navigate and the booking process straightforward. We appreciate your feedback regarding the time taken to get booked in and will continue to review how we can improve this part of the customer journey.
It’s great to hear that the operative arrived on time and provided a friendly and efficient service. We’ll be sure to pass your kind feedback on.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
The smooth simple steps of Nationwide…
The smooth simple steps of Nationwide process made it really easy to get approved and get signed in. I would definitely recommend them, they have some of the best deals out there. So glad my deal was secured with Nationwide, I feel like I'm in good hands.
13 luglio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re really pleased to hear that you found the process smooth and straightforward. It’s great to know that the steps were easy to follow and that you felt supported throughout your experience.
Thank you for your kind recommendation and for sharing your positive feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Matt was very friendly and…
Matt was very friendly and professional. He knew exactly what and how he would take datils of our house, then process the data for an EPC.
Brilliant 👏
17 luglio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear your positive feedback about Matt. It’s great to know that he was friendly, professional, and made the EPC process clear and straightforward for you. We’ll be sure to pass your kind comments on to him.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Great service
Great service, great communication, and speedy service. Would recommend.
17 luglio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received great service, communication, and a speedy turnaround. It’s fantastic to know you would recommend us, and we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Nationwide EPC booking good - report inaccurate
Whilst the Nationwide EPC booking process was good, the surveyor's report doesn't capture that we already have photovoltaic panels. He asked if we had "a" smart meter, to which we replied yes, but the report says we have smart meters for gas & electricity - we only have one, for the latter.
16 luglio 2026
Risposta di Nationwide EPC
We're really sorry to hear that you were disappointed with your experience and we truly appreciate you taking the time to share your feedback.
We completely understand your concerns regarding the details included within the EPC report, particularly around the photovoltaic panels and the smart meter information. We appreciate how important it is that the information recorded during the assessment is accurate, and we apologise for any frustration or inconvenience this has caused.
We have reached out to you directly via email so we can look into this further with the assessor and work towards resolving the issues raised as quickly as possible.
Thank you again for bringing this to our attention. We really do value your feedback and the opportunity to put this right.
Kind regards,
Hayley
Customer Service Manager
Everything went as planned.
Everything went as planned.
Very quick and easy to arrange.
Would use again.
14 luglio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear that everything went as planned and that you found the process quick and easy to arrange. It’s great to know you had a smooth experience and that you would use our services again.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for taking the time to leave us a review!
We're pleased to hear that your appointment went smoothly and that our assessor arrived on time and completed the inspection efficiently. We always aim to provide a professional and convenient service for our customers, so it's great to know we met your expectations.
Thank you again for your feedback. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Excellent Service
Excellent service Ola was a very representative and carried out the inspection on time. Also advised the options on how.I can improve thr rating. Thank you for your service
7 luglio 2026
Risposta di Nationwide EPC
We’re very sorry to read your review and apologise for any frustration or inconvenience caused.
We have looked into the details available and it appears that the order associated with this review was for a non-intrusive EPC assessment. As part of an EPC assessment, our field workers do not remove, replace, repair, or refit any parts or items within the property. The purpose of the visit is solely to assess the energy efficiency of the property and collect the information required to produce the certificate.
Based on the comments regarding parts not being fitted back after a screen replacement, we believe this review may relate to a different order or company. However, if we have misunderstood and this does relate to a service we provided, we would really appreciate the opportunity to look into this for you.
Please could you email info@propcert.co.uk with your order ID and property address? One of our Customer Service team will be more than happy to investigate this further and assist in any way we can.
Again, we’re very sorry for any inconvenience caused and appreciate you taking the time to share your feedback.
Kind regards,
Hayley
Customer Service Manager
Straightforward process
Straightforward process. I was contacted really quickly by the assessor who came round at my convenience. Would highly recommend them
9 luglio 2026
Risposta di Nationwide EPC
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the process straightforward and that your assessor contacted you quickly to arrange a visit at a time that was convenient for you. Providing an efficient and hassle-free service is exactly what we strive for, so it's fantastic to know we delivered.
Thank you also for your recommendation – it really does mean a lot to the whole team.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Excellent service
Contacted them in the morning. Told them ideally I needed an EPC done asap and it was carried out the same day. Couldn't fault the service received.
4 luglio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear that we were able to arrange your EPC so quickly and complete the service on the same day. It’s great to know that you received the level of service you expected and that you couldn’t fault your experience with us.
We always aim to provide a fast, efficient, and reliable service for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received a very good service. We really appreciate your feedback and are pleased to know you had a positive experience with us.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
They were quick and efficient
They were quick and efficient. Ibrahim was very good and curtius.
8 luglio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found our service quick and efficient. It’s great to hear your kind feedback about Ibrahim and that he was courteous and provided a great service during your appointment. We’ll be sure to pass your comments on to him.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Verry good and on time.
9 luglio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received a very good service and that the appointment was completed on time. We really appreciate your feedback and are pleased to know you had a positive experience with us.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Hopeless company
Hopeless company, simply do not appear to genuinely care about their customers being scammed. I ordered an electric towel rail off "Bily Bespoke" in London which had another name (on theior website) at the time that highly sounded plausible but it was never delivered. Nationwide wriggled out of their obligation to protect customers and REFUSED to do a charge back because I happened to be abroad for a while and it took me too long to realise I had been scammed. UTTERLY SHAMEFUL - I would not recommend Nationwide to my worst enemy!
This letter gies some background - it's been a nightmare for me!
Dear Nationwide Credit Card Complaints Team,
I am writing to formally escalate my complaint regarding the disputed card transaction of £95.99, which appears on my credit card statement under the merchant name “BILY BESPO”. I have to say it would help if people like yourselves stopped truncating words and sentences/messages that are trying to convey important information - I believe this apparent fraudster’s actual name is BILY BESPOKE, but Nationwide have chosen to confuse people by quoting them as BILY BESPO, which is clearly NOT the same name!!!
I am dissatisfied with your decision not to uphold my original complaint and I do not believe your response properly reflects the facts of the case or my rights as a cardholder.
Background and summary
• I made an online purchase for an electric towel rail via what appeared to be a legitimate retail website.
• I authorised a card payment in good faith for goods which were never received.
• The merchant name shown on my statement (BILY BESPO) is not the name of the retailer or website I believed I was dealing with.
• I have been unable to contact the merchant and no goods have been delivered at any point.
This is therefore a straightforward case of goods not received, combined with merchant misrepresentation.
Why I believe Nationwide’s decision is incorrect
Goods not received
Under Visa card scheme rules, where goods are not supplied and the merchant fails to fulfil the contract, the cardholder is entitled to a chargeback.
Merchant misrepresentation
The appearance of an entirely different and unrecognised merchant name on my statement strongly indicates that the transaction was not what it appeared to be at the time of authorisation.
Authorisation does not remove protection
While I acknowledge that I entered my card details, authorisation does not negate consumer protection where:
the merchant is not as described, and/or
the goods are never delivered.
No evidence of fulfilment
There is no evidence that any goods were dispatched, delivered, or even existed. The burden of proof lies with the merchant, not the cardholder.
What I am asking Nationwide to do
I am requesting that Nationwide:
• Reopens and formally reviews this complaint
• Treats it correctly as a goods not received / merchant misrepresentation dispute
• Initiates a chargeback under the relevant Visa rules
If Nationwide maintains its refusal, please provide me with a final response (deadlock letter) so that I may refer the matter to the Financial Ombudsman Service without further delay.
I would prefer to resolve this directly with Nationwide and trust that, on proper review, you will agree that this transaction should be refunded.
Yours faithfully,
10 luglio 2026
Risposta di Nationwide EPC
Thank you for your review.
We are sorry to hear about the issue you have experienced; however, this review does not appear to relate to Propcert or any service provided by our company.
The review references Nationwide and a separate retailer regarding a card payment dispute, neither of which are connected to Propcert. We kindly ask that this review is directed to the relevant company so they can investigate the matter appropriately.
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found our service quick to arrange and that everything was carried out as requested. We always aim to provide a smooth, efficient, and reliable service for our customers.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Kept well updated on time of…
Kept well updated on time of appointment and arrival. Everything was explained to me what was needed.
28 giugno 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear that you were kept well updated regarding your appointment and arrival time. It’s great to know that everything was clearly explained to you and that you felt informed throughout the process.
We always aim to provide a professional, transparent, and helpful service for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Very efficient service
Very efficient service, the guy turned up on time, very pleasant and the certificate was sent immediately 👍
25 giugno 2026
Risposta di Nationwide EPC
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you received an efficient service and that our assessor arrived on time, was pleasant throughout the visit, and ensured your certificate was provided promptly.
We always aim to make the process as smooth and straightforward as possible, so it's fantastic to hear that everything went well from start to finish.
Thank you again for your kind feedback. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Domestic house EPC
they rang to arrange a survey after 2 days and came and did the job 2 days after that, it was up on the government web the day after that.
26 giugno 2026
Risposta di Nationwide EPC
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear that you were happy with the speed of our service, from arranging your survey through to completing the inspection and having your EPC uploaded to the Government register so quickly.
Providing an efficient and hassle-free experience is something we always strive for, so it's wonderful to know we met your expectations.
Thank you again for your kind feedback. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with the service you received. Your feedback is greatly appreciated and means a lot to the team.
If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Impressive service
I contacted you at around 3.0pm on a Thursday and the EPC was good to go by 12.30 the following day. I had been contacted by telephone just before 6.0 and was met as arranged at 11.0. Very impressed and would recommend you.
2 luglio 2026
Risposta di Nationwide EPC
Thank you for taking the time to leave us your review.
We’re delighted to hear how impressed you were with our service. It’s fantastic to know that your EPC was arranged quickly, that you received updates throughout the process, and that the appointment was completed as arranged.
We really appreciate your recommendation and your kind feedback. We always aim to provide a fast, efficient, and reliable service for our customers.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
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