The person who replaced my windscreen was very friendly and done a very good job but couldn't renew my wipers because they only use cheap universal wipers which don't fit my car. I'm still waiting for a refund on the wipers.

Great job quicker than I expected
Good communication from start to finish

Well fitted. Professional service

Was not called to rearrange booking. They didn’t have the correct board for the recalibration so I had to go back the next day. Was not called the next day to inform the board was in so went to store to be told they didn’t have time. I said I was not leaving til it was done so they finally finished the job which took 10 mins. Joke of a service.

Speedy and friendly service. Top quality work.

I got there as they opened. They see to my car straight away. The guys was very friendly and done an amazing job and was quicker than I thought. Also, well done to them for working in that intense heat. Very happy customer.

Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too! Highly recommended.

Rubbish. cancelled the morning off the wednesday appointment and couldn’t book until wednesday the following week when we had the MOT booked for Monday. After i complained did us a favour moving jobs around to get it done at the MOT station on the Monday! Very poor service, these things happen but should of been booked in for at least the same week, certainly wouldn’t choose them.

Staff really helpful, informative, and sorted my screen perfectly 👍

Excellent staff and work

The staff were friendly, efficient and professional,

Very professional, I received a phone call when car was finished , good advice before I drove the car away.

Very courteous, professional, communicative and efficient installer

Everything done well. It just took 4 hours to complete!

The staff i dealt with were very polite, the job was done quick and efficient,

Been waiting days for an appointment to replace cracked windscreen today was the day after waiting to be told the windscreen only came in last night and called at 8am to say the bad news is the windscreen came in cracked disappointed and feel very upset

Efficient, polite and friendly

They replaced my front screen and damaged both trims, been messsd around for 4 weeks apparently waiting for parts, even though I can get them myself in 2 days from fords. Went into Colchester depot to tell them this and they wasn’t interested at all, absolutely disgusting service I will never use them again,

Great service. Job done quickly and very easy to book.

ABSOLUTELY DISGUSTING SERVICE – AVOID AT ALL COSTS!

I booked National Windscreens to replace the sunroof on my Mercedes-Benz, expecting a professional, high-quality job from a well-known national company. I couldn’t have been more wrong – this was the worst, most careless and incompetent service I have ever paid for, and my car is now far worse off than before.

From the second the work was finished, it was obvious the whole job was botched. The new sunroof glass hasn’t been fitted properly at all – it sits completely uneven, isn’t flush or level with the roofline, there are ugly gaps all around the edges, and it is clearly not aligned or secured correctly. It looks terrible, rushed repair job you’d get from an unqualified backstreet garage, not a supposed specialist windscreen and glass company.

Worse still? Before the replacement, my sunroof opened and closed perfectly fine. Now? It doesn’t open at all! It is stuck shut, completely non-functional and now I’m left with a misaligned sunroof that doesn’t even do the one thing it’s meant to do. When the technician realized that he couldn’t fix it he called the Colchester branch manager for advice and the manager said I must take it to other place to fix their messy on my expense.

When I called to complain, the customer service team were completely unhelpful and they didn’t want to connect me to the local branch manager and told me they is nothing they can do– They refused to take any responsibility, wouldn’t send anyone out to put it right, and acted like I was the problem for expecting a proper, working replacement that fits correctly, I’M SO FRUSTRATED