This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... Leggi di più
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I bought some Nassboard tanking tape thinking it’s the de facto waterproofing tape (that’s how I feel it’s promoted) but in reality I’d say it’s average. The most annoying thing is the backing strip... Leggi di più
L'azienda ha risposto
Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... Leggi di più
L'azienda ha risposto
Needed some Black Jack roof sealer for my garden shed which had some tears in it. I found a lot of retailers offering the product but came across Nassboards who not only offered the most competitive p... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.
Informazioni di contatto
Humphrey's Farm Lane , CM3 1EF, Chelmsford, Regno Unito
- 01394 825839
- enquiries@nassboards.co.uk
- nassboards.co.uk
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Quick delivery and good quality product.
Nassboards is an excellent company
Nassboards is an excellent company to deal with. Products are sound and delivery prompt. However, on this occasion Nassboards were let down by Their courier and a batch of 10 boards were receiced damaged. Matter was resolved quickly.
Good Quality, Price and Quick Delivery !
Ordered x2 "Kits", very good value and quick delivery. The thermostat is simple to use. Fitting was simple and clearly explained, floor heats up really well and does exactly what it is supposed to do.
Second order from this company and as…
Second order from this company and as before, absolutely spot on! Highly recommend.
Really helpful people and a great…
Really helpful people and a great product...EXACTLY what I was after!
Product was as advertised and the right…
Product was as advertised and the right money.
Order fulfilment exceeded expectation
Ordered a wetroom kit from Nassboards which was delivered free the very next day. Haven’t fitted it yet, nor needed to
reach out to them for support, but everything looks to be as ordered and of very high quality.
Will definitely be shopping with them again.
I’m a bathroom installer and have been…
I’m a bathroom installer and have been using these products for years and always happy and always go back.
Very helpful, thankyou
Excellent Customer Service and Communication
I have purchased Nassboards previously, from Amazon and have been very happy with their products. This time I decided to purchase directly with them as when I made a technical enquiry directly with them I received extremely quick and friendly communication, something you don't seem to get via the resellers.
I received my order, the foil mat and some underlay, unfortunately in-between receiving it and fitting it, I had tested the matting and it seems the resistance ratings were off. After contacting them about this they (Martin) advised it would not be wise to continue with the installation and that they would send out a replacement right away.
An incredibly generous response, fantastic customer service and a very friendly manner.
Despite the product potentially being faulty, the quality of it is great, easy to fit and cut, as I've found previously on similar products I've purchased and look forward to fitting and using the replacement.
Highly recommended, thank you Martin :)
Exceptional Customer Service and Quality Products!
I purchased a shower kit from Nassboards about a year ago, and recently I faced a blockage issue in one of the wetroom pipes. While investigating, the waste broke, so I reached out to their customer service to purchase a replacement.
To my surprise, the team at Nassboards was nothing short of exceptional. Not only was their service prompt and professional, but they also shipped the replacement part FOC (free of charge) for next-day delivery! Thanks to their kindness and efficiency, I was able to fix the issue immediately.
I can’t thank these guys enough for going above and beyond. I've already shared their name with all my trade friends, and I hope this brings them the extra business they truly deserve. It’s rare to find such a kind and customer-focused company these days.
Highly recommend Nassboards to anyone – great products and truly outstanding service!
We are happy with the thermostat
We are happy with the thermostat. It is easy to use and works with Alexa.
Good product,swift service,easy to use
Amazing Nassboards 👌👌👌
Wow this company is amazing aswell as the product
We brought a wet room shower tray 1200mm by 900mm What a product We brought this as one of our clients brought her own from another company and we tried to fit totally unusable As a bathroom company we will be back absolutely everything was there tanking tanking tape roller gloves all for the best price ever Well done Nassboards
Was very helpful
Was very helpful, customer changed their mind they replaced shower tray without extra expense.
Thank you
Exceptional after sales support
My first order arrived incredibly quickly, but I realised I had ordered the wrong drain. Martin was extremely helpful and sent me a replacement at no cost. Outstanding service! Couldn’t be happier!
Brilliant after sales care
Bought 3 thermostats for electric underfloor heating. 2 wouldn't stay on long enough to heat the room to the desired temp.
Called then emailed. Great customer service from Martin and we worked out why. A quick change of settings and I was all sorted.
Even though the service was email only, responses were quick and I was sorted within the day.
Great Cart and great after sales service
Exceptionally helpful after sales services, very useful cart, very happy and would gladly recommend
P.Sago - Ref: Order #7512
P.Sago - Ref: Order #7512
Nassboards, kept my loft conversion on track, where another big supplier failed miserably.
Not only did I get a better deal but most importantly they were very communicative. They dispatched my order the day after I placed it.
My order arrived 48hrs after I placed it, no fuss nor bother.
I also changed my mind about the design on the grate that came with my order, I could not have asked them to be more responsive, understanding or generous to my request for an exchange. Fantastic Customer service.!
I could not be more pleased with their service and will definitely use and recommend them again for my next project.
Thanks you so much.
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