oplichters! hebben na 1 proef voor een paar euro wekenlang zonder dat we het doorhadden ong. 22 euro per week afgeschreven via Apple Pay, wat we niet konden stoppen omdat het geen auto incasso was maa... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
Not sure I like it paid money a still goes no results just a bunch of offers trying to make me spend more.
L'azienda ha risposto
It helped me understand where my origin is I always thought I was only American but I am a mixed of different cultures I'm proud of that
L'azienda ha risposto
I found it very interesting and exciting to find out more about my looks and why I look so different from the rest of my family. It’s a great app!! I highly recommend it
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
MyTraits is a visual personality and identity platform that analyzes your face using advanced AI to uncover possible ethnic roots, celebrity lookalikes, unique facial traits, emotional cues, and compatibility scores with others. Discover your vibe, see who you resemble, and explore fun, data-driven reports that help you understand how you appear to the world - and how you connect with it.
Informazioni di contatto
Stati Uniti
- mytraits.ai
3,7
Nella media
649 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 86% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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SCAM! I only clicked on Instagram ad for…
I only clicked on Instagram ad for their 5 dollar genetic report promo. And paid that.
It got everything 100% wrong. I cursed myself for wasting 5 bucks and closed it.
Since then I got charged 28,99 then 24.99, then 24.99 two more times. I’ve emailed support over 10 times. I filled out online cancellation forms, I’ve filled out refund requests and written to support again in CAPS. And basically now I have to block my card.
It’s a scam. Do not click. Do not buy. 0 trust score. Scammers.
28 luglio 2026
Non scritta su invito
Risposta di Mytraits
Dear Svetlana,
We're genuinely sorry for the stress and frustration it has caused.
We've looked into your case and can confirm that we've already issued refunds for two of the charges - specifically the additional purchase and one weekly plan. If you haven't seen those funds back in your account yet, please reach out to us directly at support@mytraits.ai. We'll send you confirmation of those refunds right away and help you track them with your bank.
As for the remaining charges - we understand why you're frustrated. All subscriptions renew automatically if not cancelled before the trial ends, as clearly shown during sign‑up and in your invoice email.
Your subscription has been terminated from our side, so no further charges will be taken. If you have any other questions or need further clarification, we're here to help - just write to us at support@mytraits.ai.
We appreciate your honesty, and we're sorry we didn't meet your expectations. We hope you'll give us one more chance to sort this out properly for you.
Very interesting and unique
8 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hello,
Thank you for taking the time to share your thoughts with us.
We're really glad the experience stood out to you in that way, and we hope the insights continue to bring you fresh perspectives and maybe even a few surprises along the way.
Thanks again - and happy discovering!
Évitez absolument cette app dont les…
Évitez absolument cette app dont les résultats sont fantaisistes sans aucune utilité et qui fait tout pour empêcher d annuler l abonnemen en refusant de rembourser de surcroît
8 agosto 2026
Non scritta su invito
Risposta di Mytraits
Dear Patrice,
We're genuinely sorry to hear that this has been your experience - and we completely understand why you'd be frustrated.
While we stand behind the quality of our analysis, we also know that results can sometimes feel unexpected or not fully aligned with what a user is looking for. As for cancellation and refunds - we take those concerns very seriously, and we're sorry if the process felt unclear or unnecessarily difficult.
Since we don't have your account details here, we can't look into your specific case. Please reach out to us directly at support@mytraits.ai, and mention "review" in the subject line. Our team will investigate your account, make sure your subscription is cancelled, and review any charges - including your refund request.
We appreciate your honesty, and we hope you'll give us a chance to make things right.
I am interested to see what my spirit…
I am interested to see what my spirit reveals
8 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hi Najwah,
We're truly honoured that you'd trust us with something as personal as that. Curiosity about what your spirit might reveal is exactly the kind of energy that makes this journey meaningful.
We hope the insights spark something real and give you a fresh perspective on who you are.
Thanks again for your kind words - and for being part of this journey with us!
Risposta di Mytraits
Hello Amy,
We're really glad the experience sparked your interest, because that's often where the most meaningful discoveries begin!
We hope it keeps you thinking and maybe even opens up new questions you hadn't considered before. Thanks for taking a moment to share your thoughts - and happy exploring!
Risposta di Mytraits
Hello Adrian,
Thank you for the kind words and for being part of this journey!
We'll keep working to make sure it stays that way for you. And if anything ever comes to mind, you know where to find us - just drop a line at support@mytraits.ai. Enjoy the discoveries ahead!
Seems a little buggy and always wants…
Seems a little buggy and always wants to charge you more
6 agosto 2026
Non scritta su invito
Risposta di Mytraits
Dear Kate,
Thanks for your feedback - we completely understand why it would be frustrating.
We're constantly working on smoothing out performance, so if you could share a little more about what felt buggy - whether it was freezing, loading issues, or something else - it would really help us target those fixes.
As for the charges, our pricing is structured to be transparent from the start, with the trial period and renewal terms clearly shown before you confirm. But we absolutely hear you - if something felt unclear or pushy, that's something we want to hear.
If you're open to it, please reach out to us at support@mytraits.ai with a bit more detail about what you experienced. Our team will take a close look and make sure everything is working as it should.
Thanks again for your honesty - it's genuinely appreciated, and we hope we can turn this around for you.
Risposta di Mytraits
Hi Joe Devis,
We're genuinely sorry to read this - and we completely understand why you'd feel this way.
We've tried to locate your account using the information available here, but we don't have enough to investigate properly.
Please reach out to us directly at support@mytraits.ai. Our team will personally look into your account, review any charges, answer any questions you may have about the service, and make sure everything is sorted out properly.
We're sorry you've had such a frustrating experience, and we really appreciate your honesty. We're here to help - and we'll do everything we can to resolve this properly for you.
Risposta di Mytraits
Hi Reuben,
We're truly glad the experience left such a positive impression, and we hope it's just the beginning of many more interesting discoveries.
If you ever feel like exploring deeper or have questions along the way, we're always here - just reach out at support@mytraits.ai. Wishing you all the best on your journey ahead!
Dreadful customer service
Dreadful customer service. Cannot cancel subscription via the email link they send you and when you contact them tell you that you don't have an account when you can clearly log in to it and try to cancel. Despite sending screen shots of your account and receipts of the $24.99 they keep taking every 3 days! Daylight robbery, avoid at all costs
4 agosto 2026
Non scritta su invito
Risposta di Mytraits
Dear Nic,
That sounds incredibly frustrating - and we completely understand why you'd feel this way.
We've tried to locate your account using only the name you've shared here, but that alone doesn't give us enough to go on - and without the right details, we can't investigate or fix the issue properly. To properly investigate what went wrong and resolve everything for you, we need a bit more information.
Please reach out to us directly at support@mytraits.ai with the email address you used, and mention "review" in the subject line. If you can also again share the screenshots you mentioned, our team will personally investigate your account, cancel the subscription from our side, stop all future charges, and review the payments for a refund.
We're sorry for the frustration you've been through, and we really appreciate your patience. We're here now, and we'll make sure this gets resolved for you!
Risposta di Mytraits
Hello,
We really appreciate you taking the time to leave a review!
We hope the experience lives up to your expectations and brings you something genuinely interesting. If anything ever feels unclear or you have questions along the way, we're always here - just reach out to us at support@mytraits.ai.
Thanks again for your patience - we're excited for you to explore what's ahead!
to many sections to scroll through to…
to many sections to scroll through to get the report
3 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hi John,
We completely understand - too many steps before getting to the report can be frustrating, and you're right to point that out.
We structure the report that way to give as much detail as possible, and we're always refining the layout. Feedback like yours really help us prioritise what to improve.
We appreciate your honesty - and we hope that once you have the report in front of you, it'll feel worth the effort. Thank you for giving us a try!
Risposta di Mytraits
Hi Allison,
We're genuinely glad the app is making you happy and that you're enjoying the experience so far!
We hope it keeps delivering insights that surprise you in the best way. And if anything ever comes to mind or you want to explore further, we're always here at support@mytraits.ai.
Thanks again for your kind words – and for being part of this journey with us!
Just want the report and I have to go…
Just want the report and I have to go through leaps and bounds to see if I actually want it. Just give me the report and I will go from there
2 agosto 2026
Non scritta su invito
Risposta di Mytraits
Dear Raymond,
We completely understand your frustration - it shouldn't feel like a maze just to get your report. We're always working to make the process clearer and more direct.
And we want to make this as simple as possible for you. Please reach out to us at support@mytraits.ai, and our team will help you receive your report without any unnecessary steps.
We appreciate your honesty and your patience - and we hope that once you see the report, it'll feel well worth the wait. Thank you for giving us a try, and for letting us make things right!
Risposta di Mytraits
Hello,
We're glad the options caught your attention! And thank you for taking a moment to leave your feedback. It's great to know the app offered you enough to explore and choose from.
We hope the experience continues to feel flexible and interesting as you go. And if anything ever sparks a question, you're always welcome to reach out at support@mytraits.ai.
Knowing where you came from!
I like this and it helps allot of families to get to know where they came from!
1 agosto 2026
Non scritta su invito
Risposta di Mytraits
Dear Michael,
That's such a meaningful thing to say - thank you.
Family history is such a personal and powerful thing, and we're glad to be part of that journey for you and yours. We hope the journey continues to offer you and your loved ones more insights and moments of connection.
If you ever have questions or want to explore further, we're always here at support@mytraits.ai. Thanks again for your thoughtful words - they mean a lot.
Great to know about your ethnicity
Great to know about your ethnicity
1 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hi El,
Thanks for your feedback!
Knowing more about your ethnicity can feel like connecting dots you didn't even know were there, and we're honoured to have been part of that for you.
We hope the insights continue to resonate, and maybe even open up new questions worth exploring. Thanks again for your trust - and happy discovering!
There is no experience
There is no experience. They took $5 out of my account and I have yet to see anything that I paid for.
1 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hello Mark,
We genuinely appreciate your trust, and we're sorry that the experience hasn't fully arrived for you.
We'd really like to look into what's happened and make sure you get access to the service you paid for. If you haven't received your analysis or access to the app, please reach out to us directly at support@mytraits.ai. Our team will personally look into your case, check the status of your report, and make sure you receive everything you're entitled to.
We're always here to help - and we hope that once everything comes through, it'll feel well worth it. Thanks again for your patience and honesty!
So far… nothing.
29 luglio 2026
Non scritta su invito
Risposta di Mytraits
Hi Edna,
We really appreciate your trust, and we completely understand the anticipation.
We'd love to make sure you get the full experience you signed up for. If your report hasn't arrived yet or something isn't working as expected, please reach out to us at support@mytraits.ai. Our team will personally look into your case and get things moving for you.
We hope that once everything comes together, it'll feel well worth the wait. Thank you for your patience - we're here to help, and we genuinely want to make sure you have a great experience.
Risposta di Mytraits
Hello Edward,
Accuracy is something we truly care about - so hearing such feedback means a great deal to us. Thank you for noticing and for taking a moment to share that!
We hope the insights continue to offer you clarity and maybe even a few pleasant surprises along the way. If you ever have questions, we're always here - just drop us a line at support@mytraits.ai. Thanks again for your trust!
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