oplichters! hebben na 1 proef voor een paar euro wekenlang zonder dat we het doorhadden ong. 22 euro per week afgeschreven via Apple Pay, wat we niet konden stoppen omdat het geen auto incasso was maa... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Not sure I like it paid money a still goes no results just a bunch of offers trying to make me spend more.
L'azienda ha risposto
It helped me understand where my origin is I always thought I was only American but I am a mixed of different cultures I'm proud of that
L'azienda ha risposto
I found it very interesting and exciting to find out more about my looks and why I look so different from the rest of my family. It’s a great app!! I highly recommend it
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
MyTraits is a visual personality and identity platform that analyzes your face using advanced AI to uncover possible ethnic roots, celebrity lookalikes, unique facial traits, emotional cues, and compatibility scores with others. Discover your vibe, see who you resemble, and explore fun, data-driven reports that help you understand how you appear to the world - and how you connect with it.
Informazioni di contatto
Stati Uniti
- mytraits.ai
3,8
Molto buono
648 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 86% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
How can I review it if I haven't seen…
How can I review it if I haven't seen it yet.
17 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hello,
We understand the frustration - and we're taking your feedback on board.
We'd love to help you get access to your report as soon as possible. If you haven't received it or can't find it, please reach out to us at support@mytraits.ai. Our team will personally check your account and make sure you get everything you need.
Once you've had a chance to explore, you're always welcome to update your review. We really hope the insights will be worth the wait - and we're here to help if anything isn't clear.
Thank you for your patience - and for giving us a try. We're excited for you to see what's inside!
Risposta di Mytraits
Hello Marco,
Thank you for your feedback!
We'd really like to make sure you get full access to your analysis. If you haven't received your report or can't find it, just reach out to us at support@mytraits.ai.
We hope that once you see the results, they'll offer you plenty of insight and clarity.
Thanks again for giving us a try - we're here to help, and we'll make sure you get what you came for.
It’s very useful and helpful who want…
It’s very useful and helpful who want to find there roots.
17 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hi Jenna,
That's such a meaningful reason to use the app - and we're truly glad it's been useful and helpful on your journey to find your roots. Knowing where we come from is such a personal and powerful thing, and we're honoured to have played a small part in that for you.
We hope the insights continue to offer you clarity and maybe even spark a little more curiosity along the way. If you ever feel like digging deeper or have questions, we're always here - just drop us a line at support@mytraits.ai.
Thanks again for your kind words - and for being part of this journey!
Risposta di Mytraits
Hello Paul,
We're delighted to hear that you found the experience both great and informative. That's exactly what we aim for, and it's always rewarding to know when it lands well.
Thank you for taking the time to share your feedback with us. We hope the insights continue to offer you clarity and maybe even a few surprises as you explore further.
Wishing you even more valuable discoveries ahead!
This company sucks
This company sucks! They lure you in for a trial offer of $1 and them automatically sign you up and take money over and over, and then you email them, they tell you to sign into account, but the sight spits back at you “Can’t Sign You In” but they tell you, in order to cancel, you have to go to the app, that don’t work simple solutions, to cancel!
12 agosto 2026
Non scritta su invito
Risposta di Mytraits
Dear Karen,
We completely understand your frustration - and we're genuinely sorry you've had to deal with this.
To clarify, subscriptions do renew automatically after the trial period unless cancelled beforehand - this is clearly shown during sign‑up and also sent to your email with the first invoice.
We'd like to stop the charges and sort this out for you properly. Please reach out to us directly at support@mytraits.ai, and our team will personally locate your account, cancel your subscription from our side, and stop all future charges.
Thank you for speaking up - we truly appreciate your honesty. We hope we can still turn your experience around.
Offer trial for $1 and I clicked on…
Offer trial for $1 and I clicked on didn’t want to subscribe and the company subscribe me on their own and been reaching out to this company! This company is a fraud far as I’m concerned! Tricked people into their scheme and then automatically subscribe you! Been trying to resolve through emails, but no response after trying to steal from me twice! Federal/FBI NEED TO INVESTIGATE THIS COMPANY‼️
10 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hello Karen,
We hear you - and we're genuinely sorry this happened.
We've reviewed your account and can confirm that the $1 trial charge has already been refunded. The subscription renewal payment didn't go through, so no further charges have been taken from you. Your subscription is no longer active.
We also apologise if our responses felt slow or unhelpful - that's not the level of support we strive to provide, and we're sorry we didn't meet your expectations.
If you have any remaining questions or need written confirmation, please don't hesitate to reach out to us directly at support@mytraits.ai. Our team will be happy to assist you personally.
Thank you for your honesty - it helps us improve, and we hope we can still leave you with a better impression.
Ok um curious
15 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hi Camila,
That's a great way to begin - curiosity is where all the best discoveries start. Thank you for taking a moment to leave us a review!
We hope the experience gives you plenty to think about and maybe even a few unexpected discoveries along the way. If you ever have questions or want to dig deeper, we're always just an email away at support@mytraits.ai.
Thanks again - and enjoy the journey ahead!
Okcffffffffgg
15 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hello,
Sometimes the best feedback doesn't need words, and we're just glad you took a moment to leave a review!
Hope the experience has been a good one so far, and if anything ever comes to mind or you want to share more, we're always here - just drop us a line at support@mytraits.ai.
Hidden costs and unclear pricing
Hidden costs and unclear pricing - be vigilant!
14 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hello,
We really appreciate you bringing this up - and we're sorry if the pricing structure wasn't as clear as it should have been. Transparency is something we take seriously, and we genuinely value feedback like this.
We do our best to make all prices and subscription terms visible during sign‑up - including the trial period, renewal amount, and frequency - and we also send that information to your email with the first invoice.
If you ever feel unsure about a charge or would like a clearer breakdown of your plan, just reach out to us directly at support@mytraits.ai. We're happy to explain everything and help you manage or cancel your subscription if that's what you prefer.
Thanks again for your honesty - it genuinely helps us improve. We hope we can still turn your experience around.
Thieves
There is a common theme here. Pay 5$ for what seems an interesting one off profile test. Then 24.99€ very quickly is taken from your account.
Although they say they have a refund policy, that is just nonsense. They have no intention of returning the money they have effectively stolen from you.
Steer clear of these thieves.
Since posting this they have agreed to refund my money.
I will wait and see.
14 agosto 2026
Non scritta su invito
Risposta di Mytraits
Dear Cliff,
We're really grateful you took the time to leave the review - and we completely understand why you'd feel this way.
To clarify, the $24.99 charge is part of the weekly subscription that renews automatically after the trial period ends, unless cancelled beforehand. This is clearly shown during sign‑up and also sent to your email with the first invoice. That said, we understand it can still feel unexpected, and we're sorry if it wasn't as clear as it should have been.
We can confirm that the refund has already been processed. If you haven't seen the funds appear in your account yet, please allow a few days for your bank to process it. If you have any questions or need confirmation, just reach out to us directly at support@mytraits.ai - we're happy to help.
Thank you for your patience and for giving us the chance to make things right. We wish you all the best!
Risposta di Mytraits
Hi Raven,
That's the kind of feedback we wake up smiling to - thank you.
We're truly glad the experience felt amazing, and we're honoured to have been part of that moment for you.
We hope the insights stay with you and maybe even spark a few new questions worth exploring.
Thanks again for your kind words - and for being part of this journey!
It founds things out that I didn’t…
It founds things out that I didn’t fully know about myself
12 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hello,
There's something special about learning something new about yourself - especially when it’s something you didn’t fully know before. Thank you for sharing that moment with us!
We're really glad the app could offer you that kind of insight, and we hope it opens up even more curiosity along the way.
If anything ever comes to mind or you want to explore further, we're always just an email away - support@mytraits.ai.
Easy but you have to skip upselling
Easy put you have to skip upselling
11 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hi Gary,
Thank you for your honest feedback!
We hear you, and we're always working to make the experience feel lighter and more focused on what you actually came for.
We hope the insights you found were valuable and that the journey continues to be interesting. If anything ever comes up, we're always here - just reach out at support@mytraits.ai.
Thanks again for giving us a try!
Risposta di Mytraits
Hi Kia,
We're so glad to hear that everything felt smooth and effortless. Thank you for taking the time to share your feedback with us.
Making the experience simple and straightforward is something we truly care about, so it means a lot to know it landed that way for you.
Thanks again, and enjoy the journey ahead!
Yet to see my report that I paid $5 for
11 agosto 2026
Non scritta su invito
Risposta di Mytraits
Dear Mustafa,
We truly appreciate your patience and trust.
If you're having any trouble receiving your report, please don't hesitate to reach out to us directly at support@mytraits.ai. Our team will personally check your case and make sure your report gets to you without delay.
We hope the results will be well worth the wait - thank you for giving us a try!
Risposta di Mytraits
Hi Paul,
Thanks for the kind words - and for taking a moment to share them!
We hope the insights keep coming and maybe even surprise you a little. If anything ever pops up, we're always here - just reach out at support@mytraits.ai. Enjoy the journey ahead!
Just wanted to know where I come from.
10 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hello James,
That's a beautiful reason to try the app - and we're glad you took that step. Understanding where you come from is such a personal journey, and we're honoured to have been part of it for you.
We hope the insights gave you a little more clarity and maybe even sparked some new curiosity. If anything ever comes to mind or you want to explore further, we're always here - just drop us a line at support@mytraits.ai.
Thanks again for your feedback - and wishing you many more discoveries ahead!
Risposta di Mytraits
Hi Barbara,
Thanks for the cheerful vibe - it made us smile! We're really glad you're here and that you're enjoying the app so far.
Hope it keeps surprising you in all the right ways. If you ever have questions or just want to share more, we're always around - just drop us a note at support@mytraits.ai.
This is a total scam
This is a total scam. I filled out the questionnaire. Paid $5. Never received anything. Reached out and they just said look in your email. I asked to cancel whatever so whatever subscription they signed me up for. A few days later they charged me $24.95. Unauthorized. I’ve filed a dispute with my bank. And they are blocking any further charges from this dishonest company.
Stay away. Trust rating zero
1 agosto 2026
Non scritta su invito
Risposta di Mytraits
Hi John,
We're truly sorry to read this - and we completely understand why you'd feel that way.
We looked into your case and saw that you reached out to us on July 31. Our team replied with instructions to check your email for the account activation link - because that step is needed to actually access your report. We also invited you to let us know if you needed further help, but we didn't hear back after that.
We would like to clarify that no charges are ever processed without the user's prior authorisation. All payments are linked to an active subscription, which, if not cancelled before the trial period expires, will renew automatically - all conditions that were clearly disclosed during the sign‑up process and reiterated in the invoice email you received.
If you need help cancelling your subscription, please reach out to us directly at support@mytraits.ai and mention "review" in the subject line. Our team will check your account, cancel your subscription from our side, and stop all future charges.
We appreciate your honesty - it means a lot, even when things haven't gone well. We hope you'll give us one more chance to sort this out properly.
SCAM! I only clicked on Instagram ad for…
I only clicked on Instagram ad for their 5 dollar genetic report promo. And paid that.
It got everything 100% wrong. I cursed myself for wasting 5 bucks and closed it.
Since then I got charged 28,99 then 24.99, then 24.99 two more times. I’ve emailed support over 10 times. I filled out online cancellation forms, I’ve filled out refund requests and written to support again in CAPS. And basically now I have to block my card.
It’s a scam. Do not click. Do not buy. 0 trust score. Scammers.
28 luglio 2026
Non scritta su invito
Risposta di Mytraits
Dear Svetlana,
We're genuinely sorry for the stress and frustration it has caused.
We've looked into your case and can confirm that we've already issued refunds for two of the charges - specifically the additional purchase and one weekly plan. If you haven't seen those funds back in your account yet, please reach out to us directly at support@mytraits.ai. We'll send you confirmation of those refunds right away and help you track them with your bank.
As for the remaining charges - we understand why you're frustrated. All subscriptions renew automatically if not cancelled before the trial ends, as clearly shown during sign‑up and in your invoice email.
Your subscription has been terminated from our side, so no further charges will be taken. If you have any other questions or need further clarification, we're here to help - just write to us at support@mytraits.ai.
We appreciate your honesty, and we're sorry we didn't meet your expectations. We hope you'll give us one more chance to sort this out properly for you.
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