LAST NOVEMBER 13, 2025, MY FRIEND OF MINE SHE BOOKED A TICKET FOR ME IN Myticket.ae AND THAT DAY, WHEN SHE SHOW IT TO ME MY TICKET THERES A MISTAKE IN MY NAME AND NEED TO CHANGE IT, SO WE DECIDEDTO FI... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
رحلة ألغيت وتذاكر غير مسترجعه والأن ترسلون تذكير لي على الواتزاب التذاكر للرحلة الملغية والتي قبل 3 ايام . وترسلون تقييم للخدمة. طبيعي نعطيكم اقل من نجمه وهذي اخر مره اتعامل مع موقعكم وخدمتكم... Leggi di più
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لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk) بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من... Leggi di più
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worst experience ever, i booked a flight (airline —->spicejet)from Dubai to Mumbai first they cancelled the flight because they booked group tickets, and than again they changed the flight and again t... Leggi di più
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Scritti dall'azienda
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Informazioni di contatto
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
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Mytickets.ae is the worst online ticketing system
This website is the worst i used for the last 25 years of booking tickets. They have big hidden charges.
They charged nearly US$170 extra on the top of the ticket price.
Their customer services are a joke. based in Austria but I think the calling center is in Ukrain. They have one answer. “You saw the price on the screen and you agreed to pay it.” that was a lie. They asked me to provide an evidence of the price I claim.
It was easy to show them the tax invoice they produced to me. Only then they start saying there are a "system commission".
The lady who answers my 4 phone calls, is the same lady. she was laughing while she accusing me that it is my fault, and i need to admit it. She was talking to me like she was talking to her husband in a fight. LOL.
Dont trust them, they are a scam.
Reply to your update 2/12
Thank you for your message. However, it is clear that the core points of my concern have been misunderstood, and the explanation provided does not address the actual issue. Allow me to clarify the matter precisely:
1. The international bank fees (AUD 90) are not part of this dispute.
This amount was charged by my Australian bank, and I have already paid it. It is entirely separate from your transaction, and it is not something you can refer to when explaining why you charged a higher amount.
This fee has nothing to do with the discrepancy I am raising.
2. The central issue is the amount you charged: USD 1,689.
My question is very straightforward:
Why did your system charge USD 1,689 when the original ticket price shown to me was USD 1,481 (equivalent to AED 5,439)?
This difference occurred before my bank converted anything into Australian dollars.
This is a discrepancy on your side—not a bank exchange rate issue, not a bank fee, and not any external factor.
To summarize:
• Displayed ticket price: AED 5,439 (≈ USD 1,481)
• Amount your system charged: USD 1,689
• Difference caused by your system: USD 208
• Bank fees and bank exchange rates: irrelevant to this specific discrepancy
I kindly request that you review the transaction again with these two points in mind, as they represent the real issue at hand.
Thank you for your attention. I look forward to receiving a clear response based on the actual discrepancy raised.
15 novembre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Mr. Smadi,
We’re truly sorry to hear about your experience and understand your concerns.
Please be assured that we are currently reviewing your case in detail to clarify all aspects of the situation.
We kindly ask you to allow us some time to complete the verification process — we will contact you shortly with an update once the review is finalized.
Thank you for your patience and understanding.
UPD 17/11
Thank you for your feedback and for bringing this matter to our attention.
After carefully reviewing your case step by step, we’ve decided to refund USD 73, which has already been processed. Please expect the funds to reach your account within the next few days, depending on your bank’s processing time.
We sincerely apologize for the inconvenience and additional charges you experienced. Our team is still working to ensure that the issue which caused this situation is fully resolved.
We truly appreciate your patience and understanding, and we’d be very grateful if you could update your Trustpilot review once you’ve received the refund.
UPD 17/11
The refund was processed today, November 17.
Usually, the funds are credited to the buyer’s account within 1–3 business banking days.
If the amount does not appear in your account after this period, we will provide you with official refund confirmation, which you can use to check the transaction status with your bank.
UPD 27/11
We just wanted to kindly follow up and make sure that the refunded amount has successfully reached your account.
If there are any outstanding issues or anything else you would like us to clarify, we will be more than happy to assist you immediately — your experience truly matters to us.
We also want to sincerely thank you once again for your patience throughout this process. We genuinely value your feedback, as it helps us improve our service and prevent similar situations in the future.
If everything has now been resolved to your satisfaction, we would be very grateful if you could consider updating your Trustpilot review. Your updated opinion would mean a lot to our team, especially since we worked hard to make things right and ensure a fair resolution.
Please feel free to reach out anytime — we are always here for you.
UPD 02/12
Dear Mr. Smadi,
Thank you for updating your review and for continuing the conversation with us.
We truly appreciate the time you took to provide additional clarification, and we would like to offer a final, transparent summary based on the full re-review of your case.
As confirmed in our previous correspondence, the only discrepancy identified on our side was the USD 73 discount, which — due to a technical issue — was not applied at the moment of purchase. This amount has already been refunded to you in full.
Regarding the main concern about the difference between the price displayed in AED and the final amount charged in USD, we would like to reassure you once again that our system charged exactly the USD amount shown on the final checkout page.
No extra fees, hidden charges, or mark-ups were added by us at any stage of the transaction.
The difference you experienced was generated entirely by your bank’s currency conversion process — including the exchange rate applied at the moment of payment and any international card-processing fees charged by the issuing bank. The screenshots you provided confirm that these additional amounts originated from your bank’s internal conversion, not from our system.
We fully understand how frustrating such discrepancies can be, and we remain committed to complete transparency. If you need a detailed breakdown of the conversion or charges applied, your bank will be able to provide the exact calculation used for the final amount.
Should you require any additional documentation or further clarification from our side, we will be more than happy to assist you at any time.
Thank you once again for your communication and for giving us the opportunity to clarify the matter.
I had a very good experience with their…
I had a very good experience with their customer service representative Mariia Podvadtsiatnyk. I had an issue with my booking and she put a lot of effort and time to help me in that situation. Really appreciate it.
11 novembre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Suroor Mohammed,
Thank you very much for your kind words!
We’re delighted to hear that our customer service representative Mariia Podvadtsiatnyk was able to assist you and provide the support you needed.
Your appreciation means a lot to us — we’ll make sure to share your feedback with her and the whole team.
We hope to serve you again on your future travels!
Risposta di https://mytickets.ae/
Dear Mr. Munderi,
Thank you very much for your kind feedback and 5-star review — we truly appreciate it!
Please note that in your personal account on our website, you can easily select your preferred language for receiving information and updates from us. Simply log in to your profile and choose English as your communication language.
We’re glad everything is now fine and remain at your service for any further assistance you may need.
Very bad experince hidden charges not…
Very bad experince hidden charges not show before booking time and no solution for customer services
6 novembre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Syed Ali,
Thank you for your feedback. We are sorry to hear about your experience and would like to review your case in detail to provide you with the best possible assistance.
To help us locate your booking in our system, could you please provide your booking number or the email address used during the purchase?
Once we receive this information, we will check the details and contact you with an update as soon as possible.
We truly appreciate your cooperation and understanding.
TERRIBLE , BE CAREFUL
This was one of the worst experiences of my life. I bought a ticket 48 hours ago and nothing was issued. After multiple calls, emails with lie after lie and each agent telling me a different story i took the investigation into my own hands. I called the airline directly and found out they had made a tentative booking without paying the airline which expired , then they made another one based on miles. I called them back and they told me they canceled and i was refunded, which resulted in me having to buy a new ticket elsewhere with a signifcant price jump. They blamed it on a price change , if thats the case you guys shouldnt be running such a business. DO NOT TRUST THEM , super unprofessional, and they lied multiple times on the ohone.
5 novembre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Customer,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and would like to investigate this matter in detail.
To help us identify your booking and review what happened, could you please provide your booking number or the email address used for the purchase?
Once we locate your file, we will immediately check the full history and contact you with an update.
Thank you for your cooperation — we truly appreciate your patience while we work to resolve this situation.
I had a limited budget they cancelled…
I had a limited budget they cancelled my ticket at the last moment saying the ailine has increased the price I lost 2 flights and lost 2000 AED instead of saying the airline has increased the price we are cancelling your ticket request they should generate an payment link and I could pay that amount and I could fly but they are like no ones want to work in this agency doing time pass playing with our hard earned money and wasting our time and money they don't update the price if airline increases the price it's their negligence I am praying Allah will make these kind of people suffering like how they made me suffer and I am still suffering and getting panic attacks when I am seeing those reels when they are coming in front of me the country where I wanted to go.
Please don't use their service otherwise you will get suffer like me.
If I am rich I have no problem if my ticket request get cancel at the last moment but I am a middle class they refunded me but my money got went to block amount which I could not use for next 4 to 24 hours which made me more suffer.
My ticket agency is like nobody wants ro work there and the ceo made the the company where there is no check and balance no updates in there ticketing system
You should update the price when the airline updates it from there side but you never do, when I saw I said yeah I got the good price ticket and paid but after 4 hours you mailed me we cancelled your booking because the airline has increased the price it's mean you don't keep an eye on the prices and the availability at that time I realised oh that's why other agencies were showing me the high prices because the actual price has been increased but myticket.ae was sleeping and qt the last moment you ruined my whole travel plan because it was a tight budget plan one thing goes wrong I lost my two flights I was keep in touch on the call with your company but you don't have options if the priced increased you could mail me and ask and give suggestions like you can pay the rest of amount or we refund your money loke that so I could think which options suites me . But no your agency is very inconvenient doesn't have much options
29 ottobre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Fahad,
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and stress this situation has caused you.
At the moment of issuing your tickets, unfortunately, the airline did not confirm the availability of seats at the fare you selected. For this reason, we were forced to cancel your booking.
Regarding the payment — please note that the funds were not charged by our company. They were only temporarily blocked by your bank to verify your card’s solvency. As soon as we were unable to issue your tickets, on October 29 we processed a reverse transaction to the same bank account used for the purchase.
Usually, such funds are released by the bank within a few hours or days, depending on your card issuer. If you still haven’t received the amount, please contact us by email — we will provide an official confirmation document that you can forward to your bank’s support service to verify the transaction status.
We completely understand how upsetting such situations can be, especially when travel plans are important and time-sensitive. Please rest assured that our team always does its best to react promptly to airline fare or availability changes and to assist our customers as quickly as possible.
Your feedback is very important and helps us continue improving our service.
UPD 03/11
Please note that in cases where the airline significantly increases the fare, we unfortunately cannot issue a price adjustment or additional payment link — such bookings are automatically cancelled according to the airline’s pricing policy. This measure helps to prevent customers from being charged incorrect or outdated fares that the airline no longer honors.
As for the display of lower prices on our website, this can occasionally occur due to the cache and cookies saved in your browser from previous searches. When flight information is stored locally, it may temporarily show older fare data even after the airline has updated its prices. We always recommend clearing your browser’s cache and cookies or using incognito/private mode to ensure that the most up-to-date flight information and prices are displayed.
We understand how disappointing such situations can be and truly regret that your travel plans were affected. Our team is constantly working to keep fare updates synchronized with airline systems as accurately and quickly as possible.
I made a stupid mistake using the month…
I made a stupid mistake using the month then i ask for change the flight you didn’t help with change and you don’t refund anything
28 ottobre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Abdulrahman,
Thank you for your feedback. We truly regret to hear about your experience and would like to review your case in detail.
Could you please provide your booking number or the email address used during purchase so that we can identify your booking and assist you further?
At first I was worry about not getting…
At first I was worry about not getting my tickets because I was checking the reviews and they weren’t so good… but to keep it honest, I am 100% satisfy … I got my tickets in time. No problem at all !!!!I would totally recommend this site to get your tickets
22 ottobre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Allin,
Thank you so much for your wonderful feedback! We’re delighted to know that everything went smoothly and that you received your tickets on time.
Your trust and recommendation mean a lot to us — we truly appreciate it!
Horrible experience
Horrible experience, I'll never again be using this page for flights. I've been trying to change my flights for over a week now and everytime I have to raise a ticket on the site, wait for it to be approved without any indication of time frame, and manage to spot the approval and pay the change fee before the ticket expires. You're literally only given a couple of hours before the ticket expires every time.
I've so far raised 4 tickets...
Also change fee is VERY high considering i've purchased flexi tickets and just want to change the date by 1 day and the tickets on the date I want literally cost the same
15 ottobre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear R.A.,
We’re very sorry to hear about the difficulties you’ve encountered while trying to modify your booking, and we completely understand your frustration.
To help us review your case in detail and provide you with a proper solution, could you please share your booking number or the e-mail address used during the purchase?
Once we receive this information, we’ll be able to identify your reservation in our system and check the current status of your change requests.
Thank you for your patience and cooperation — we look forward to assisting you further.
Avoid! Four Months, No Refund, Just Automated Replies
*in response to your reply, you've provided no proof that you've even requested a refund, you've provided no proof of any follow ups with the airline, you provided nothing other than generic vauge updates as per below, this needs to be escalated, check the emails quoting the refund reference Svh5h192, I've been in contact with the airlines and cc'd you, yet again, zero contribution from mytickets.ae in having this resolved
RE: Refund Request Svh5h192
It’s been over four months since I submitted my refund request, with no legitimate updates since. I’m fed up with the automated WhatsApp replies and total lack of real communication.
The refund process has been slow, disorganized, and completely lacking accountability. For a company handling customer payments, this is unacceptable.
I hope this matter is rectified as soon as possible, because waiting this long for a simple refund is beyond unreasonable.
10 giugno 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Joe,
We sincerely apologize for the inconvenience and frustration caused by the delay in processing your refund. We completely understand your disappointment and appreciate your patience.
Please note that your refund request is currently awaiting authorization from the airline. Unfortunately, until this authorization is received, we do not have the technical ability to finalize the refund or release the funds to your account.
We are actively following up with the airline to expedite the process and will inform you immediately by e-mail as soon as we receive any update or confirmation regarding your refund.
Once again, we are very sorry for the long wait and truly appreciate your understanding while we work to resolve this matter as quickly as possible.
Charged extra at final payment stage
Dear concern
Sorry to tell you that your site is 1 of the worst booking site, as I tried to book my multi city flight in saudi by using master card which was not accepting and when use visa was charge 151 sr and later from Saudi bank again I got charged by 50sr more
So I request to refund my amount 200sr which was charged by force
15 ottobre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Mr. Hussain,
Thank you for bringing this matter to our attention, and we are sorry for the inconvenience you experienced.
After reviewing our records, we can confirm that only one payment for your tickets is displayed in our system. If a second charge was processed without your authorization, we kindly advise you to contact your bank’s support service to verify the origin of this additional transaction.
We also recommend checking who the initiator of the second charge is.
If our company is indicated as the initiator, please send us at info@mytickets.ae a screenshot showing both transactions (including dates, amounts, and merchant details). This will allow us to verify the information in our system and provide you with a clear explanation regarding the payment.
We remain at your disposal and will be happy to assist further once we receive these details.
Tried to book an air ticket - no booking !
Tried to book an air ticket! Horrible customer service! not able to fulfil the commitment on time. not respecting any timeline or patience.
No update.
15 ottobre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Mr. Kumar,
Thank you for your feedback, and we are truly sorry for the inconvenience you experienced.
After carefully reviewing your case, we would like to clarify that at the time of ticket issuance, unfortunately, the airline did not confirm the availability of seats on the selected flight. For this reason, we were unable to complete your booking and had to cancel it to avoid any incorrect charge or incomplete reservation.
Regarding the payment:
Please note that no funds were actually withdrawn from your account. The amount you saw was a temporary authorization hold performed by your bank to verify your card’s payment capacity. As soon as we confirmed that the tickets could not be issued, the funds were immediately released on our side. They should now be visible again in your account balance.
If you still don’t see the funds, please contact us by e-mail — we will gladly provide you with an official release confirmation document, which you can forward to your bank to help them trace the transaction.
We genuinely regret this situation and understand your disappointment. Our team continuously works to improve our service and communication with our customers. We would be very grateful if, after reviewing this explanation, you could update or reconsider your rating to reflect your overall experience with our company.
Thank you for your understanding and patience.
Risposta di https://mytickets.ae/
عزيزتي سارة،
نشكرك على تعليقك، ونتأسف جدًا لأن تجربتك لم تكن كما توقعتِ.
بحسب المعلومات في نظامنا، تم إصدار التذاكر الخاصة بك بنجاح وبشكل صحيح، ولم نلاحظ أي خطأ في الحجز.
هل يمكنك من فضلك توضيح ما هو الجزء الذي لم يرضِك أو ما هي المشكلة التي واجهتِها بالضبط؟ نود أن نفهم الموقف بشكل أفضل حتى نتمكن من مساعدتك بالطريقة المناسبة.
نحن في خدمتك دائمًا ونسعى لحل أي صعوبة في أقرب وقت ممكن.
booked a multi-destination trip through MyTickets — from Tel Aviv to Barcelona, then from Barcelona to Ibiza, from Ibiza to Madrid, and finally from Madrid back to Tel Aviv. Before the trip, I paid ov
booked a multi-destination trip through MyTickets — from Tel Aviv to Barcelona, then from Barcelona to Ibiza, from Ibiza to Madrid, and finally from Madrid back to Tel Aviv. Before the trip, I paid over 2,000 shekels to add checked baggage for two passengers, even though adding the same baggage directly through the airlines would have cost only around 350 shekels per passenger — and it’s a simple process anyone can do online. However, I later discovered that the baggage was added only to the last flight (Madrid–Tel Aviv).
When I made the booking, there was an option to “add baggage”, which looked like it would apply to all flights in my itinerary. It was not clear at all that it referred only to the return flight. Later, when I revisited the site, I noticed a tiny question mark (?) next to the baggage option — and only if you hover over it, it explains that the baggage applies only to the return trip.
This is very misleading and feels almost like fraud, since any reasonable customer would expect that paying for baggage means it’s added for all flights.
When I contacted customer service about the unclear pricing, they simply replied that they decide the price.
They do reply to messages, but almost every time they say they are “currently busy and will get back to me later.” The same happens on phone calls — you’re told you’re “number 2 in the line,” yet it still takes a long time for anyone to actually help.
29 settembre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Karam Majadle,
Thank you for taking the time to share your feedback. We have carefully reviewed your booking and all the steps completed during the reservation process.
Our verification shows the following: your booking was made for three passengers. On the page where additional services are selected, baggage was added only for the return flight for two passengers. For the outbound flights, no baggage was selected, and therefore it was not issued by our system.
Checked baggage for the outbound segment could have been purchased separately.
We would like to emphasise that the service you ordered was provided correctly and in full accordance with the data you entered during the booking process. All prices and information on our website are displayed transparently — we are not interested in hiding or misrepresenting any details.
We truly regret that this situation caused confusion and inconvenience and appreciate your feedback, which helps us further improve the clarity of information displayed on our website.
مؤسف جدا لن اتعامل مع هذه الشركة مرة…
مؤسف جدا لن اتعامل مع هذه الشركة مرة اخرى لقد اخلت اسم المسافر بالخطأ وفورا بعد الدفع انتبهت لذلك واشعرتهم ولكنهم تاخروا في الرد ثم رفضوا بحجة ان التذكرة تم اصدارها وللاسف لم يهتموا لامري وقد حص معي نفس الخطأ حيث اخطأت في ادخال التاريخ ثم اخبرتهم بذلك فعدلوه بكل اريحية والحقيقة لا انصح بشركةMytickits بناء على تعملهم القاسي وقد جربت شركة ًkiwi فكانت افضل من ناحية المرونة ف التعامل واصلاح الخطأ والمشكلات وسرعة التجاوب
Very unfortunate, I will not deal with this company again. They incorrectly entered the passenger's name, and immediately after paying, I noticed this and informed them, but they delayed in responding and then refused under the pretext that the ticket had been issued. Unfortunately, they did not care about my case. The same mistake happened to me, as I made a mistake in entering the date, then I informed them of this, and they adjusted it with ease. The truth is, I do not recommend Mytickits based on their harsh work. I tried Kiwi, and it was better in terms of flexibility in dealing, correcting errors and problems, and speed of response.
10 ottobre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
عزيزي جبريل،
شكرًا لملاحظاتك ونأسف لأن تجربتك لم تكن كما توقعت.
نود أن نوضح أن **تذاكر السفر يتم إصدارها فقط وفقًا للبيانات التي يُدخلها العميل بنفسه عند الحجز على موقعنا**. نحن **غير معنيين بتغيير بيانات العملاء من جانبنا**، ولا نقوم بإجراء أي تعديل دون طلب واضح من المشتري.
نؤكد أيضًا أنه **منذ لحظة الدفع تم إصدار التذاكر خلال 20 دقيقة** وإرسالها إلى البريد الإلكتروني للمشتري.
بعد إصدار التذاكر، يمكن للعميل طلب أي تعديل فقط عن طريق **تقديم طلب عبر الحساب الشخصي على موقعنا**.
وفقًا للمعلومات في نظامنا، **قمت بإرسال طلبات لتعديل التذاكر واستردادها، وجميعها تمت معالجتها وفقًا لقواعد التعريفة الخاصة بشركة الطيران**.
تم إرسال تفاصيل إضافية إلى بريدك الإلكتروني.
نلفت انتباهك إلى أن كل عميل يمكنه الاطلاع على **شروط التعريفة الخاصة بشركة الطيران قبل الدفع**، ونحن نوفر هذه المعلومات بشفافية تامة حتى يتمكن عملاؤنا من اختيار ما يناسبهم ومعرفة الحقوق والرسوم المترتبة في حال تغيير الخطط.
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Dear Jebreel Mohammad,
Thank you for your feedback, and we are truly sorry to hear that your experience did not meet your expectations.
We would like to clarify that tickets are issued strictly according to the details entered by the customer at the time of booking. We are not interested in changing or altering our customers’ data, and no modifications are made unless requested by the buyer.
Please note that once the payment was completed, your tickets were issued within 20 minutes and sent to the purchaser’s email.
After tickets are issued, any changes can only be made by submitting a modification request via the personal account on our website.
According to our system records, you submitted requests for changes and refunds, and all of them were processed in full compliance with the airline’s fare rules. More detailed information has been sent to your email.
We would also like to remind you that every customer has the opportunity to review the airline’s fare conditions before completing payment. We provide this information transparently so that our customers can make informed decisions and understand possible charges in case of plan changes.
As I didn't receive email of itenary…
As I didn't receive email of itenary and confirmation neither a reminder to check in of my flight I missed my flight, I thought the flight is Sunday 01:00 am but the lady in the airport found that my flight was the day before, we hardly could contacted china office who tried to benefit of the situation by charging me 7000 Emirates dirham so they can take me to the plane, I refused this offer and booked for the next day flight, I waited in the airport 24 hours.
I emailed for refunding my ticket in full, I still got no response.. highly in shock and disappointed.
30 settembre 2025
Risposta di https://mytickets.ae/
Dear Mufid,
Thank you for sharing your feedback with us. We have carefully reviewed your case in our system.
Your tickets were booked on October 1st, and on the same day — less than half an hour after payment was completed — we successfully issued the tickets and sent them to the email address provided at purchase. This email matches the one you used here on Trustpilot, so we can confirm that there was no error in the email address. The service was successfully delivered on our side.
Could you please clarify to which email address you sent your request for a refund? We have checked thoroughly, and we do not see any messages from you in our system. It is possible that you may have contacted the airline’s support directly and are still awaiting their reply.
Please let us know so that we can guide you further and provide the proper assistance. Our official contact details can be found here: https://mytickets.ae/en/content/support.html
.
We remain at your disposal and will gladly help once we receive the requested details.
Absolute scam
Absolute scam. Purchased a flight ticket for Alaskan Airlines through them. The airline confirmation code wasn’t working; after calling the airline they mentioned the ticket was marked as fraud due to being purchased with a stolen airmiles account. After calling mytickets.ae, they acknowledged and sent me a new PNR. Same issue, the ticket was marked as fraud as they once again purchased with stole miles.
The company stating they won’t be able give me a refund as the ticket was issued, but I can’t even check in for the flight because the airline has blocked the ticket.
24 settembre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Nik,
I’m truly sorry for the inconvenience you’ve experienced. We want to understand exactly what happened and resolve this as a priority. Could you please share your booking number (order code/PNR) so we can review your case immediately?
We’ll do everything we can to sort it out promptly.
---
UPD 29/09
Dear Nik,
Thank you for providing your booking details. We are deeply sorry for the situation and fully understand the frustration this has caused.
Our team is already investigating to clarify what went wrong. In the meantime, we have processed a full refund for your booking.The funds will return to your original payment method shortly (processing time depends on your bank).
Once again, we sincerely apologize for the inconvenience.
THANK YOU :)
11 settembre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Adel Taweel,
Thank you so much for your kind feedback!
We truly appreciate you taking the time to share your experience, and we are happy to know you are satisfied with our service.
We look forward to welcoming you again in the future!
Mario Keller was efficient and very helpful
My queries to Mario Keller were answered quickly and in full, giving reassurance
9 settembre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Claire,
Thank you so much for your kind words! We’re very pleased to hear that Mario was able to assist you efficiently and provide you with the reassurance you needed. Feedback like yours is a great motivation for our team and especially for Mario.
We’ll be happy to assist you again whenever you need support in the future.
سيئ جدا تم دفع مبلغ تغيير الرحله…
سيئ جدا تم دفع مبلغ تغيير الرحله وبالاخير يتم تغييرها بدون شنطه 8 ك مع ان الحجز السابق يوجد شنطه 8 ك
8 settembre 2025
Non scritta su invito
Risposta di https://mytickets.ae/
عزيزي أحمد،
شكرًا لملاحظتك. نود أن نوضح أنه قد تم إرسال طلبكم لإجراء التغييرات على التذكرة. وبعد معالجة طلبكم، قمنا بإرسال رسالة إلى بريدكم الإلكتروني تتضمن تفاصيل التعرفة المقترحة، والتي أوضحنا فيها أن السعر الجديد يشمل **قطعة يد واحدة (Personal Item) بوزن يصل إلى 10 كجم**.
بعد استلامنا لمدفوعاتكم الخاصة بالتغييرات، قمنا بإصدار وإرسال التذاكر المحدثة لكم. من جانبنا، تم تقديم الخدمة بشكل صحيح وشفاف وفقًا للشروط التي تم توضيحها مسبقًا.
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