I didn’t expect to be put on subscription list and receiving 2nd shipment which honestly my Partner found no relief from it. Contacted company, Lorenzo replied was helpful with my returning HiRelief c... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The product helps sore muscles topically after a tiring day but I would never buy anything from this company again. They advertise discounts but charge full price. Their return emails offer a refund b... Leggi di più
L'azienda ha risposto
I had a concern about a purchase i made that made me really worried & disappointed. I brought it to your customer service & that lady who assisted me made me understand clearly what happened & to top... Leggi di più
I have both my knees and hips replaced but I have still had issues with joint pain in my feet and shoulders. I have issues with taking pain meds and since I have started using Total Relief cream I fin... Leggi di più
3,7
Nella media
519 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I have received complete relief from…
I have received complete relief from the pain and burning in my feet by applying the cream three times a day. It’s so nice to get a full night sleep again. Thank you!
15 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Mary,
Thank you so much for sharing your wonderful experience with HiRelief. We’re truly happy to hear that the cream has helped provide relief from the pain and burning in your feet and that you’re finally able to enjoy a full night’s sleep again.
Feedback like yours means so much to our team, and we greatly appreciate you taking the time to share your results. Wishing you continued comfort and relief, and thank you again for your trust and support of HiRelief.
Best regards,
Aga
Hi Relief Team
This is the worst company I have ever…
This is the worst company I have ever dealt with. Tried to charge my card 3 x never got the order . Gave them another chance! Waited over a month for delivery of one jar! Now I see they tried to charge me another 113.00 for jars I never received! I am so done with them. They don’t answer your emails unless you threaten them! How do they stay in business? The one jar I finally received worked well as far as neuropathy pain. The hassle has not been worth it! Do not order from them!!! Nightmare!!!!
4 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Judy,
Thank you for sharing your experience and concerns. We understand how frustrating this situation has been, especially regarding the delivery delays, billing concerns, and communication experience.
We would like to clarify that HiRelief is a legitimate business, and any attempted charges associated with recurring shipments are tied to the subscription option selected during checkout for discounted member pricing. That said, we completely understand how frustrating this may feel if the recurring setup was not fully expected or clearly noticed during the ordering process.
We also recognize the inconvenience caused by the extended shipping timeline. Once orders are transferred to the carrier network, transit times may occasionally be impacted by shipping volume, routing, or regional delays outside of our direct control.
At the same time, we appreciate your honest acknowledgment that the product itself provided relief for your neuropathy discomfort. Feedback regarding both the product experience and customer service concerns is continuously reviewed internally to help improve the overall customer experience moving forward.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Prompt answer on my mail
10 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Nenad,
Thank you so much for your kind feedback. We’re very happy to hear that you received a prompt response from our support team and had a positive experience with our email assistance.
Providing timely and helpful support is very important to us, and we truly appreciate you taking the time to share your experience. Thank you again for your trust and support of HiRelief.
Best regards,
Aga
Hi Relief team
Updating my review from earlier
Updating my review from earlier, as I cannot delete it. I dealt with Aga, who was able to resolve my previous issues. Very friendly and helpful to deal with. Thank you Aga.
14 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Colleen,
Thank you so much for taking the time to update your review and share your experience. We’re very happy to hear that your previous concerns were successfully resolved and that the support provided helped improve your overall experience.
Your kind words are truly appreciated, and it was a pleasure assisting you throughout the process. Thank you again for your patience, trust, and support of HiRelief.
Best regards,
Aga
Hi Relief Team
Star was very helpful answered my…
Star was very helpful answered my Emails in a fast and professional way. She even gave me a 20% discount that I was very pleased with. Thank you Star for all your support. Thank you Total Relief for having Star on your team. Need more Support like hers. I give Miss Star 5 stars. ⭐️⭐️⭐️⭐️⭐️ Sincerly Lorena J Ybarra.
13 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Lorena,
Thank you so much for your incredibly kind feedback and for taking the time to recognize Star’s support. We’re thrilled to hear that she was able to assist you promptly and professionally while making your experience a positive one.
Your appreciation for her support and kindness truly means a lot, and we’ll be sure to share your wonderful words with Star and the rest of the team. Recognition like this is incredibly valuable to us.
Thank you again for your trust, support, and for being part of the HiRelief family. We truly appreciate you!
Best regards,
Aga
Hi Relief Team
I want to council this order DO NOT…
I want to council this order DO NOT take money from my bank account again.
13 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Sandra,
Thank you for bringing your concern to our attention. We understand how important it is to have clarity and control over recurring orders and billing.
We can't seem to locate your information in our system and need it to assist you further. Our team would be happy to assist with reviewing your account and ensuring your subscription preferences are properly updated. Please contact us directly at support@myhirelief.com or aga@nw-project.com with the email address or order number associated with the purchase so we can confirm the cancellation status and help prevent future recurring charges where applicable.
We appreciate the opportunity to assist you further and clarify the matter promptly.
Best,
Aga
Hi Relief Team
I was impressed by their honesty they…
I was impressed by their honesty they saw that there was an error and compensated by offering a refund.
8 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Susan,
Thank you so much for taking the time to share your experience and detailed feedback. We’re very happy to hear that the cream helped provide relief for your hip and foot discomfort and improved your sleep and comfort during long car rides.
We also appreciate your honest feedback regarding the ordering experience and the confusion around product quantity selection during checkout. Feedback like yours is incredibly valuable and helps us continue improving the customer experience and checkout clarity moving forward.
We’re glad our customer support team was able to promptly assist in resolving the order concerns, and we truly appreciate you sharing the product with your family and friends as well.
Thank you again for your trust and support of HiRelief.
Best regards,
Aga
Hi Relief Team
I purchased the cream for constant hip…
I purchased the cream for constant hip and foot pain .I tried cream and within a few days I noticed I was sleeping better without the constant waking to foot pain and hip burning .Long car rides often resulted in sore hips this is no longer the case .
Ordering was difficult I actually attempted to do my order a few times before doing it successfully and was confused with how many I was to receive so over ordered .So I have given a few jars to family and friends to try and have since emailed customer service to sort out my order which was fixed promptly .
1 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Belinda,
Thank you so much for taking the time to share your experience and detailed feedback. We’re very happy to hear that the cream helped provide relief for your hip and foot discomfort and improved your sleep and comfort during long car rides.
We also appreciate your honest feedback regarding the ordering experience and the confusion around product quantity selection during checkout. Feedback like yours is incredibly valuable and helps us continue improving the customer experience and checkout clarity moving forward.
We’re glad our customer support team was able to promptly assist in resolving the order concerns, and we truly appreciate you sharing the product with your family and friends as well.
Thank you again for your trust and support of HiRelief.
Best regards,
Aga
Hi Relief Team
I haven’t gotten my product yet
I haven’t gotten my product yet. I had been thinking about buying it for a long time. I actually thought that I did. So when I didn’t get it I called. The person I spoke with was extremely polite and found my order right away. They told the date I ordered it and it’s way too soon for delivery. I was quite impressed by how pleasant they were. They put my mind at ease that I wasn’t dealing with scammers.
2 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Emily,
Thank you so much for taking the time to share your experience. We’re very happy to hear that our support team was able to quickly locate your order, answer your questions, and provide the reassurance you needed.
We understand how important trust and clear communication are when placing an online order, and we’re glad the interaction helped put your mind at ease. Your kind words about the politeness and professionalism of our team truly mean a lot to us.
Thank you again for your trust and support of Hi Relief. We hope you receive your order soon and have a wonderful experience with the product as well.
Thank you again for your trust and support of Hi Relief.
Best regards,
Aga
Hi Relief Team
They work with you
They work with you. They have a quick response to your emails. They are courteous. They have great customer service.
13 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Kathleen,
Thank you so much for your wonderful feedback. We’re truly happy to hear that you had a positive experience with our team and appreciated the quick responses, courtesy, and support provided throughout the process.
Our goal is always to work closely with our customers and provide helpful, respectful, and timely assistance whenever needed. Your kind words mean a lot to our team.
Thank you again for your trust and support of Hi Relief.
Best regards,
Aga
Hi Relief Team
This is a scam company
This is a scam company. My order was buy 2, get one free. I’ve read their responses to all the complaints and oh, they are so sorry for the confusion and frustration. They should be saying they are sorry they are stealing from people and being scammers.
I immediately tried to call the number listed on PayPal and it was no good. I tried to email and it was an invalid email address. I called PayPal and told them what happened and they gave me a full refund and filed a dispute with this company. So far, I’ve gotten 2 emails wanting me to drop the dispute so they can take care of it themselves. Are you kidding me? Do you actually think I would trust you to take care of it? Not a chance. Don’t even respond to this review, I have no interest in your lies and made up excuses. You are a scam company and you belong in jail for fraud.
11 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Jackie,
We understand that this experience has caused significant frustration and concern for you, and we appreciate you taking the time to share your feedback.
We would like to respectfully clarify that HiRelief is a legitimate business serving customers through secured payment platforms and verified order processing systems. Our team does not manually place orders or process unauthorized charges on behalf of customers. All purchases are submitted directly through the checkout process and confirmed before completion.
I can confirm that you selected the “Buy 2, Get 1 Free”. The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, excluding tax
· Effective price per jar: $34.95/jar
This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $69.95+ $69.95 for two jars.
Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue.
There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.
Regarding the subscription, it was selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month.. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
We also want to clarify that the reason our team reached out regarding the dispute was not to avoid responsibility, but because active payment disputes can temporarily restrict or complicate the normal refund and resolution process already being handled internally. In many cases, our support team is able to provide faster assistance directly once communication is established.
While we recognize that your confidence in the process has been impacted, we remain committed to handling customer concerns professionally and transparently. We also appreciate that PayPal has already assisted with your case resolution.
Customer feedback, including critical feedback, is continuously reviewed internally as part of improving the customer experience, communication clarity, and checkout transparency moving forward.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Service went well
Service went well, and I got the answers I wanted!
12 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Shirley,
Thank you so much for your wonderful feedback. We’re very happy to hear that your experience with our support team went well and that you received the answers and assistance you were looking for.
Providing clear, helpful, and timely support is very important to us, and we truly appreciate you taking the time to share your experience. Thank you again for your trust and support of HiRelief.
Best regards,
Aga
Hi Relief Team
Took too long to receive my refund so I…
Took too long to receive my refund so I had to go through PayPal. I ordered item saying "Pay 3 and get 3 for free " instead I was getting charged for 6 items. Customer service did a good job in answering promptly but refund took too long seeing i asked to cancel immediately when i saw the overly price.
May consider ordering in future if website shows exact price to pay after currency conversion and before final click to purchase.
2 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Carmel,
Thank you for sharing your experience and for recognizing the responsiveness of our customer support team. We understand your frustration regarding the refund timeline and the confusion surrounding the promotional offer during checkout.
After reviewing the case, we can confirm that the refund was already fully processed from our end. Once submitted, refunds typically reflect within 3–10 business days depending on the processing times of the payment provider or banking institution, excluding weekends and holidays.
Since the request was also handled through PayPal, we would recommend contacting PayPal or your bank directly for the most accurate update regarding the posting status of the funds on your account.
We appreciate your feedback and the opportunity to assist with resolving your concern.
Best,
Aga
Hi Relief Team
I found the ad for this company and…BUYER BEWARE
Edit:
After pressure from Trustpilot to provide more information to MyHiRelief or they might delete my review I did. Its a waste of my time as they ignored my direct emails with them. Their phone numbers do not ring in.
I just spent hours reading many MyHiRelief reviews here on Trustpilot and found over 100 reviews that are almost verbatim to what happened to me. They are scam artists and they need to be put out of business. I am a 20 yeat PayPal customer and they ignored what happened to me . I will be reaching out to the Better Business Bureau as well as our States AG next.
for this company and listened to rhetoric and read many of the reviews. As someone who suffers greatly from neuropathy. I fell for it. I decided to order 1 jar. As the order was being processed it never showed me the amount being charged to my PayPal account. While processing was going on another video from this company had popped up that said please watch this entire video. Well I closed the video and then my processed order popped up and they had charged me $110.09 for 3 jars and had also set my order to repeat everything 3 months. I DID NOT ORDER 3 JARS NOR DID I SET UP A REPEAT ORDER....
Buyers beware. I find it hard to believe any of these positive feedback now.
11 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Deb,
Thank you for sharing your experience and concerns. We understand how upsetting it can feel when an order outcome differs from what you believed was selected during checkout.
To clarify, all orders placed through our website are processed through a secure self-checkout system where product quantities, pricing, and subscription selections are displayed and confirmed before the final order submission. Subscription options are offered to provide discounted pricing and convenience for customers who choose recurring deliveries. That said, we completely understand how additional offers or checkout steps can sometimes create confusion during the ordering process.
We also want to assure you that customer feedback shared on our platforms comes from real customer experiences, and our team remains committed to assisting customers directly whenever concerns arise.
We can't seem to locate your information in our system and need it to assist you further. Our support team would still appreciate the opportunity to review your order details and help resolve the matter appropriately. Please contact us at support@myhirelief.com or directly at aga@nw-project.com so we can assist you further and review available options with you.
We appreciate you bringing your concerns to our attention.
Best regards,
Aga
Hi Relief Team
Risposta di MyHiRelief
Hi Jerri,
Thank you so much for your kind feedback. We’re very happy to hear that you had a positive experience with our team and appreciated the prompt and respectful support provided.
Your feedback truly means a lot to us, and we appreciate your trust and support of HiRelief.
Wishing you all the best, and thank you again for taking the time to share your experience.
Best,
Aga
Hi Relief
AVOID THIS COMPANY
Even after asking them several times to stop charging me exorbitant amounts of money for stuff that doesn't work and jars that are only half full, they still keep sending and charging. I will be reporting them as a scam company.
12 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Diane,
Thank you for sharing your concerns. We understand how frustrating this experience has been, especially regarding the recurring shipments and billing.
After reviewing the account, we can confirm that your cancellation request was received after the next order had already been processed and shipped. We want to reassure you that we can absolutely assist you further with this matter.
To clarify, the subscription option is selected during checkout to provide customers with discounted member pricing, which automatically generates future shipments unless canceled. All orders are placed directly through our secure online checkout system and require customer confirmation before submission. That said, we completely understand how subscription selections can sometimes be overlooked during the ordering process.
Regarding the cream quantity, we also want to assure you that each jar contains the full 4 oz of Total Relief cream by weight. Some visible air space inside the container is normal with this type of formulation and helps preserve product consistency and stability during shipping and handling.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
I just ordered 1 jar of this relief…
I just ordered 1 jar of this relief cream and had to watch an extended video before my order was completed. The hiRelief company withdrew $51.41 from my account but still no confirmation number, Oh, did I mention the video is now paused.I will be contacting my bank and the BBB in regards to this Company. People are So Scandalous.
11 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Prince,
Thank you for sharing your experience. We understand how concerning it can feel when an order confirmation is not immediately received after a purchase attempt.
Our team would like the opportunity to review the transaction details and confirm the status of the order directly with you. In some cases, confirmation emails may be delayed or filtered into spam/junk folders depending on the email provider.
We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or directly at aga@nw-project.com with the name and email used during checkout so we can investigate this promptly and provide clarity regarding the charge and order status.
We appreciate you bringing this to our attention and look forward to assisting you further.
Best,
Aga
Hi Relief Team
Betty was great with helping out and…
Betty was great with helping out and explaining everything. She answered all my question
8 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Staci,
Thank you so much for your wonderful feedback. We’re very happy to hear that Betty was able to assist you, answer all your questions, and provide clear and helpful support throughout your experience.
We truly appreciate you taking the time to recognize her efforts, and we’ll be sure to share your kind words with Betty and the team. Thank you again for your trust and support of Hi Relief.
Best,
Aga
Hi Relief Team
She's a KEEPER!
A very responsive, respectful and professional email!! If this one email is an example of Andrea's everyday work performance, then she definitely a KEEPER!
9 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Kenneth,
Thank you so much for your incredibly kind feedback. We’re thrilled to hear that Andrea’s responsiveness, professionalism, and respectful communication made such a positive impression on your experience.
Recognition like this means a lot to our team, and we’ll be sure to share your wonderful words with Andrea. Thank you again for your support, trust, and for taking the time to share your experience with HiRelief.
Best,
Aga
Hi Relief Team
Thank you
I ordered 2 jars and 1 free jar back in February 2026. I am still waiting. It is now May. Customer service is dreadful. I now know I have been scammed and lost my AUD$183
D White
Aga has been in contact and has offered a refund which I am happy to accept. Thank you Aga and Trustpilot.
10 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Dawn,
I’m truly sorry for the frustration and disappointment this experience has caused you. Waiting from February until May without receiving your order is absolutely not acceptable, and I completely understand why you feel upset and let down.
However, I would also like to reassure you that we are not a scam company, and we never intentionally keep customers without either their products or proper support. In some cases, international shipments can experience severe customs or carrier delays, but I fully recognize that the length of time involved here would understandably damage your trust and confidence in us.
I also sincerely apologize if our customer service responses left you feeling unsupported during this process. That is never the experience we want for our customers.
Please email me directly at aga@nw-project.com with your order number and shipping details so I can personally investigate what happened with your shipment and work toward a proper resolution for you as quickly as possible.
Again, I’m very sorry this situation has caused you so much frustration.
Warm regards,
Aga
Hi Relief Team
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