First of all, the order arrived quickly. The product feels great and is in the process of relieving my pain which is wonderful and the company is beyond reliable and trustworthy ...they have treated m... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Their customer service rep, Randy, listened, offered great options, and totally understood my concerns. I got all concerns answered and it was quickly resolved. Great customer service! M Anders... Leggi di più
Marianne was u derstanding and empathic of my plight with the ost of the product and she allayed my fears which would have made me drop the product. Good customer service . I appreciate you Mariann... Leggi di più
I ordered 2 jars of Total Relief Cream, approximately $74.79. I canceled the order on the same day 4/1/2026 by emails. I called the Bank and reported this transaction for $133.39. Too much! Then I... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
RomeMD: Elevating Your Skincare Routine with Advanced Anti-Aging Solutions RomeMD is a leading skincare brand that’s committed to providing women around the world with effective, science-backed anti-aging products. Our flagship offering, the Deep Lifting System, is a revolutionary, painless tool designed to deliver 8 potent anti-aging ingredients directly beneath the skin’s surface, an area that many traditional creams can’t reach. This innovative stamp-like technology ensures superior absorption and results, promoting smoother, firmer skin and reducing the appearance of fine lines and wrinkles. At RomeMD, we believe that great skincare should be accessible to everyone, which is why all of our products are gentle, safe, and suitable for all skin types. Whether you have dry, oily, or sensitive skin, our formulas are designed to work effectively without causing irritation. We prioritize quality and results in every product we create, ensuring that every ingredient serves a purpose and contributes to visible, long-lasting improvements in your skin’s health and appearance. Our mission is to empower women to feel confident and beautiful at any age. With a focus on transformative skincare, we help our customers achieve glowing, youthful skin through advanced solutions that target the root causes of aging. Discover the power of RomeMD and experience skincare that works as hard as you do, delivering real results and helping you embrace your natural beauty at every stage of life.
Informazioni di contatto
Stati Uniti
- +1 302-603-1592
- support@romemd.com
- romemd.com
3,7
Nella media
115 recensioni
Ha risposto al 78% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Love this product ...goes on like velvet!!
First of all, the order arrived quickly. The product feels great and is in the process of relieving my pain which is wonderful and the company is beyond reliable and trustworthy ...they have treated me like gold... so respectful, understanding and kind. Thank you. I will definitely be ordering again.
10 maggio 2026
Non scritta su invito
Great customer service
Their customer service rep, Randy, listened, offered great options, and totally understood my concerns. I got all concerns answered and it was quickly resolved.
Great customer service!
M Anderson
9 maggio 2026
Non scritta su invito
AA+ble to give me a refund with no hassle.
Able to give me a refund with no hassle.
4 maggio 2026
Non scritta su invito
Marianne was u derstanding and empathic…
Marianne was u derstanding and empathic of my plight with the ost of the product and she allayed my fears which would have made me drop the product. Good customer service . I appreciate you Marianne.
Jane Onwuasoanya( first time customer)
1 maggio 2026
Non scritta su invito
Hi give this company a 10 the way there…
Hi give this company a 10 the way there received my message and got back asap there product Hi Relief is the best product I have ever used and I suffer with bad nerve pain
I would recommend it to all
Thanks hi relief you changed my life keep up with making your products
5 maggio 2026
Non scritta su invito
Very friendly and helpful
Very friendly and helpful. Was able to meet my needs.
15 aprile 2026
Non scritta su invito
Risposta di Rome MD
Hi Julie,
Thank you so much for your review! 🌟
We’re really glad to hear that you found our team friendly and helpful, and that we were able to meet your needs—that’s exactly what we strive for. 😊
We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help!
Warm regards,
Aga
Hi Relief Team
No response from the company over an…
No response from the company over an order I did not place. Took $385.98 from my account. Can not reach contacts on any of their venues to correct this matter
16 aprile 2026
Non scritta su invito
Risposta di Rome MD
Hi Kim,
I’m truly sorry to hear about your experience—this is understandably very concerning, especially when you believe an order was not placed by you.
We take matters like this very seriously. Any charge must be properly verified against an order record, and I apologize that you’ve had difficulty reaching support so far.
We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your full name and any transaction details, and I will personally:
- Investigate the $385.98 charge immediately
- Confirm whether an order was placed and how it was processed
- Escalate for a refund if the charge is found to be unauthorized
- Ensure you receive a clear written resolution
We are committed to resolving this quickly and properly for you.
Warm regards,
Aga
Hi Relief Team
Review of Hi Relief Pain Creme
Review of experience with Hi Relief Magnesium Pain Creme. My wife ordered this creme and for whatever reason my bank classified it as a fraudulent transaction (It was not fraud). After multiple attempts and my OK the transaction finally went through. My wife decided she would go a different route for pain relief creme. As the order had not shipped yet, I worked with Aga in customer service to get the credit card charge reversed. After a minor issue with the first try, the charge was reversed on the 2cd try. Aga was very responsive to my needs and deserves a "job well done" congratulations on getting the situation handled promptly !
1 aprile 2026
Non scritta su invito
Risposta di Rome MD
Hi Steven,
Thank you so much for your review! 🌟
We’re really glad to hear that the issue was ultimately resolved and that the refund was successfully processed for you. Payment verification holds can sometimes occur depending on your bank’s security systems, and we appreciate your patience while everything was being clarified.
It’s also wonderful to hear your kind words about Aga’s responsiveness—we’ll be sure to pass along your “job well done” recognition. 😊
If you ever need anything in the future, we’re always here to help!
Warm regards,
Hi Relief Team
If I could give a minus 100 I would!
If I could give a minus 100 I would!
Similar experience to many of the reviews.
Never ordered the product, seemed to be done through ordering Mihirelief.com pain cream. Total scam. They have charged me twice. Do not order from these companies. It will only invite stress into your life!
5 marzo 2026
Non scritta su invito
Risposta di Rome MD
Hi Lisa,
I’m truly sorry for your experience—I completely understand how upsetting it must feel to see unexpected charges and believe you never intentionally placed an order.
I want to reassure you that we are not a scam. First, please allow me to clarify that the you have initially ordered the Total Relief: Nerve & Joint Pain cream and the subscription option was selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month.. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
May I ask anyone has bought from this…
May I ask anyone has bought from this company how does it show up on ur bank statement or credit card….. aka what is name of the company that comes threw?
13 novembre 2025
Non scritta su invito
Risposta di Rome MD
Hi Stacy,
Thank you for your question—I’m happy to clarify this for you.
We understand there may have been some confusion regarding the billing name. Please note that the payment was processed under Rome MD, which is the company that handles our billing. This is why you may not have immediately recognized the charge.
We can't seem to locate your information in our system and need it to assist you further. Charges may also appear with slight variations depending on your bank or payment provider. If you’d like further confirmation, please feel free to email me directly at aga@nw-project.com with your details, and I can:
- Confirm the exact billing descriptor used for your transaction
- Verify whether a specific charge is associated with your order
- Provide full clarity for your peace of mind
We’re here to ensure everything is transparent and clearly understood.
Warm regards,
Aga
Hi Relief Team
I ordered 2 jars of Total Relief Cream
I ordered 2 jars of Total Relief Cream, approximately $74.79. I canceled the order on the same day 4/1/2026 by emails. I called the Bank and reported this transaction for $133.39. Too much! Then I get an email from HiRelief 4/9/2026 order shipped. Listen at the Customer, cancel this order. Customer is serious, asking for a refund. Yes, I'm frustrated. Where is the help
1 aprile 2026
Non scritta su invito
Risposta di Rome MD
Hi Andrea,
I’m truly sorry for your experience—I completely understand your frustration, especially after requesting a cancellation the same day and then seeing a higher charge and shipment proceed.
This is not the experience we aim to provide. Your request should have been clearly reviewed and handled, and I sincerely apologize that this did not happen as expected.
We can't seem to locate your information in our system and need it to assist you further. Please rest assured that we want to resolve this properly for you. Kindly email me directly at aga@nw-project.com with your order details, and I will personally review it.
We’re committed to making this right and providing you with a clear resolution as quickly as possible.
Warm regards,
Aga
Hi Relief Team
SCAM!!
Wanted to order total relief, but something felt off so I backed out before purchasing because they pressed to add additional products. Now I see a charge on my bank from RomeMD. Complete Scam!!!
2 aprile 2026
Non scritta su invito
I ner ordered anything from this…
I ner ordered anything from this company ands yetmy credit card was billed for products I would never use. Don't know how this happened, but I am really tired of these kinds of charges and junk I will never use. FRAUD!!!!!!!!!!! DISPUTED THE CHARGES AND WILL NOT PAY FOR ANYTHING I DID NOT ORDER!!!!!!!
25 marzo 2026
Non scritta su invito
Refund
Refund
I would like a refund i just wanted to order the magnesium thingh for your knee. I just ordered it
24 marzo 2026
Non scritta su invito
Misleading billing-unknown vender
I tried to order from their website. It said there was an error with the transaction. A couple days later I got a fraud alert from my bank. I did not recognize the name of the company. In speaking with my bank I was told they had tried 3 times to send the order through my account. I reported it as fraud. It was also twice as much as I would have spent. Now I have to get a new card. I will not buy this product from their website again. I did get it from another vender so if I want it I will get it from there.
It is now 4/7/26 and I am still going back and forth trying to get my refund. The representative has been very polite and has promised to make this right for me. Since my bank closed that account it has been a lot of time on my part to get all the auto pays I have reset.
I appreciate the representative staying with this issue and promising to send my refund. It says something that they are willing to work with me to ensure I am satisified.
Hopefully this will help them to be more up front when they use other vendors to process orders, and that they will do it correctly
13 marzo 2026
Non scritta su invito
Risposta di Rome MD
Hi there,
We’re truly sorry to hear about your experience and completely understand how concerning this situation must have been.
It appears there was a technical issue during your attempted purchase, which caused multiple transaction attempts and confusion regarding the vendor name. We sincerely apologize for the stress and inconvenience this caused, including the trouble with your bank and credit card.
I have sent you a request to provide details of your order so we can better assist you. Alternatively, you can contact me directly at aga@nw-project.com with your order details. I will personally review the situation and work with our billing team to ensure the charge is addressed and resolved promptly.
We appreciate you bringing this to our attention and the opportunity to improve our processes to prevent this from happening in the future.
Warm regards,
Aga
Head of Customer Experience
I placed an order for 2 jars of cream
I placed an order with Getheyfra.com for 2 jars of “Total Relief” cream, cost approximately $70. Before the order went to stage 3 ‘complete order’ I was forced to watch a video, approx 8 mins, then another video. It warned me not to back out at any stage as this COULD result in double charging.
After 15 minutes I backed out and checked my bank account and there was a charge for $240.82 pending.
I have contacted my bank and am now waiting for their help. I will now need to cancel my credit card.
What a hassle, needless to say I will not be using this company again!
14 marzo 2026
Non scritta su invito
Risposta di Rome MD
Hi Anne,
We’re truly sorry to hear about your experience and completely understand how frustrating and concerning this must be.
We want to reassure you that we do not operate with the intention of misleading or overcharging our customers. It sounds like your order may have processed while the checkout process was interrupted, which can sometimes trigger a temporary pending charge. We understand how alarming this can be and apologize for the stress it caused.
I have sent you a request to provide details of your order so we can better assist you. Alternatively, you can contact me directly at aga@nw-project.com with your order details. I will personally review the situation and work with our billing team to ensure the charge is addressed and resolved promptly.
We truly appreciate you bringing this to our attention and the opportunity to make things right.
Warm regards,
Aga
Head of Customer Experience
I have never ordered from you and I…
I have never ordered from you and I have been paying monthly. I want my money returned and never charge my account again. Please acknowledge this contact or I will have to report you.
Jenifer Peterson
P.O. Box 1527
Borrego Springs, CA 92004
760-895-8514
24 febbraio 2026
Non scritta su invito
Risposta di Rome MD
Hi Jenifer,
We’re truly sorry to hear about this situation—it’s understandably very concerning, and we completely understand your urgency.
We want to assure you that we take matters like this very seriously.
Upon reviewing your details, we can confirm that an order was placed for Total Relief Cream for neuropathy, which is why the charges were initiated. That said, we fully understand your concern and want to ensure everything is handled transparently and fairly.
Our customer support team has already reached out to you via email to review your case in detail. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to make sure your concerns are properly addressed.
We appreciate you bringing this to our attention and the opportunity to make things right.
Warm regards,
Aga
Head of Customer Experience
Here we go again he's just these people…
Here we go again he's just these people are still starting for time they just sent me a thing saying they're going to refer me $9.95 for the postage I refuse that item that they sent me that merchandise it's on their way back to them with the refusal to accept notice. Be warned people they do anything they can they can to keep from giving your money back, don't be don't be caught up in a situation like mine.
I don't believe for a minute that their business is that that busy
that it would take that long to honor a cancellation notice and ship the order anyway.
And each time I try to contact them they wait until I submitted another complaint through trustpilot in the hopes that they try to straighten their business out and and take care of their customers wishes and not try to stick them with orders they don't want after ordering and now through lies.
Update
What do you know I just checked my email at 12:35 a.m. and Rome MD returned my money yay yay yay!!!!!
I hope this has been a lesson for them not to treat customers that way each and every one of us matter and I request should be recognized and not be dependent on your whims whether you want to return money and certainly don't double the order when it's supposed to have cost half that much but you charge them double and if they cancel an order honor it this has been an ordeal and I'm glad it's over with and all the rest of you God bless and be warned to be wary of any company with such trade practice
9 febbraio 2026
Non scritta su invito
Risposta di Rome MD
Hi Carol,
Thank you for taking the time to share your experience and for updating your review. We truly understand how frustrating this situation has been for you, and we sincerely apologize for the inconvenience and stress it caused.
We’re glad to hear that your refund has now been successfully processed. While we’re relieved this has been resolved, we recognize that the overall experience did not meet your expectations, and for that, we are genuinely sorry.
Your feedback has been taken seriously and will be used to improve how we handle cancellations, communication, and order processing moving forward. Every customer matters to us, and your experience highlights areas where we must do better.
If there’s anything further we can assist you with, please don’t hesitate to reach out directly.
Warm regards,
Aga
Head of Customer Experience
Hi Relief Team
Terrific Service from AG!
The customer service agent with the name AG helped me today. He was Great! I was a bit frustrated but he was respectful, friendly, courteous, and gave very thorough answers to my questions and concerns. He was patient, which can be difficult in my perspective, and never interrupted me. He also sent me a followup email I requested, after we talked on the phone. I know he is a true professional and just doing his job, but he deserves a bonus $ - he is a great employee that HiRelief needs to keep! Thanks AG! - happy customer here - Cheri
9 febbraio 2026
Non scritta su invito
NOW I know it's not a scam -Starting to think it’s a scam
update:
After several attempts, Rome MD customer service responded to my email and handled my concerns thoroughly. Although I had not yet received my product, I requested a refund and asked for my details and payments to be removed from their mailing list. They processed this promptly. The first refund was issued quickly, as the product had already been returned shortly after my initial email. When I notified them that the second product had still not arrived- I had in-fact received the third. Rome MD issued the second refund after my email. It was understandable that they needed to verify my claim before processing the refund
In the end, I did receive the third product order. Now I feel there was a misunderstanding regarding the product payment and the delivery issue, but ultimately everything has been rectified.
I didn’t fully understand what I had signed up for. 3 months in and I am paying a large amount each month for the product I still haven’t received. I’ve left messages and emails but have had no response. I just get an automated message it on its way.
My account says I haven’t got a subscription although I am being charged each month. I have tried to remove my credit card but it’s locked and I can’t.
I now think it must be a scam.
3 febbraio 2026
Non scritta su invito
Risposta di Rome MD
Hi Georgina,
We’re truly sorry to hear about your experience—this is understandably very concerning, and we completely understand your frustration.
We want to reassure you that we do not operate as a scam, and what you’ve described is not the experience we aim to provide. Issues related to subscriptions, billing visibility, or order tracking can sometimes occur due to system or account mismatches, but these should always be resolved quickly with proper support.
That said, after double-checking your account, I can confirm that your order has been fully cancelled, and your refund has already been processed. There will be no further charges moving forward.
We appreciate you bringing this to our attention and the opportunity to make things right. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Warm regards,
Aga
Head of Customer Experience
Hi Relief Team
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