MyHiRelief Recensioni 501

Risposta di MyHiRelief

16 mag 2026

Hi K. Roberts,

Thank you so much for your amazing feedback and five-star review. We’re very happy to hear that our customer support team was able to respond quickly, resolve your concern efficiently, and provide a pleasant experience throughout the process.

We understand how important order confirmation and clear communication are, and we’re glad the team was able to put your mind at ease. Your kind words truly mean a lot to us.

Thank you again for your trust and support of Hi Relief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

16 mag 2026

Hi Adrienne,

Thank you for bringing your concerns to our attention. We understand how upsetting it can be to see a recurring charge when you believed your subscription had already been canceled.

After reviewing the account, our support team was unable to locate a completed cancellation request prior to the recurring order being processed. However, we can confirm that our team has already reached out to you directly by email to assist further and review the matter with you.

We would also like to clarify that HiRelief does not engage in unauthorized billing practices, and all recurring shipments are connected to subscription selections made during checkout for discounted member pricing. That said, we completely understand your frustration and would still appreciate the opportunity to resolve the matter directly with you.

Please respond to the support email sent by our team or contact us directly at support@myhirelief.com or contact me directly at aga@nw-project.com so we can continue assisting you promptly and review the available options regarding your account.

We appreciate you bringing this to our attention.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

16 mag 2026

Hi Marty,

Thank you for sharing your concerns. We understand how frustrating it can feel when there is confusion regarding promotional offers, recurring orders, and communication attempts.

To clarify: subscription options are linked to our discounted promotional pricing, giving you access to our lowest rates and exclusive member pricing. When selected, this automatically generates a new order every month. All orders are placed directly through our secure online system — we do not manually create or place orders on behalf of customers. Every purchase requires you to enter and confirm all necessary details during checkout. That said, we completely understand how this option can sometimes be overlooked.

We also want to clarify that our support team remains active and available through email support channels, and we would appreciate the opportunity to review your account directly to confirm the order status, billing activity, and any applicable subscription settings.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so we can investigate the matter promptly and assist with an appropriate resolution.

We appreciate you bringing this to our attention.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

16 mag 2026

Hi Barbara,

Thank you for taking the time to share your experience and detailed feedback. We understand how frustrating the ordering complications, duplicate attempts, and shipping coordination issues must have been, especially with address verification and delivery instructions.

We’re very happy to hear that Marcus was able to assist you throughout the process and help resolve the concerns each time. Your kind recognition of his efforts truly means a lot, and we’ll be sure to share your feedback with him and the team.

We also appreciate your honest feedback regarding the shipping carrier experience. While shipping partners operate independently once packages are in transit, feedback like yours is important and helps us continue reviewing ways to improve the overall delivery experience for our customers.

Thank you again for your patience, trust, and support of Hi Relief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

16 mag 2026

Hi Mary,

Thank you so much for sharing your wonderful experience with HiRelief. We’re truly happy to hear that the cream has helped provide relief from the pain and burning in your feet and that you’re finally able to enjoy a full night’s sleep again.

Feedback like yours means so much to our team, and we greatly appreciate you taking the time to share your results. Wishing you continued comfort and relief, and thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

15 mag 2026

Hi Judy,

Thank you for sharing your experience and concerns. We understand how frustrating this situation has been, especially regarding the delivery delays, billing concerns, and communication experience.

We would like to clarify that HiRelief is a legitimate business, and any attempted charges associated with recurring shipments are tied to the subscription option selected during checkout for discounted member pricing. That said, we completely understand how frustrating this may feel if the recurring setup was not fully expected or clearly noticed during the ordering process.

We also recognize the inconvenience caused by the extended shipping timeline. Once orders are transferred to the carrier network, transit times may occasionally be impacted by shipping volume, routing, or regional delays outside of our direct control.

At the same time, we appreciate your honest acknowledgment that the product itself provided relief for your neuropathy discomfort. Feedback regarding both the product experience and customer service concerns is continuously reviewed internally to help improve the overall customer experience moving forward.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

15 mag 2026

Hi Nenad,

Thank you so much for your kind feedback. We’re very happy to hear that you received a prompt response from our support team and had a positive experience with our email assistance.

Providing timely and helpful support is very important to us, and we truly appreciate you taking the time to share your experience. Thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief team

Risposta di MyHiRelief

14 mag 2026

Hi Colleen,

Thank you so much for taking the time to update your review and share your experience. We’re very happy to hear that your previous concerns were successfully resolved and that the support provided helped improve your overall experience.

Your kind words are truly appreciated, and it was a pleasure assisting you throughout the process. Thank you again for your patience, trust, and support of HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

14 mag 2026

Hi Lorena,

Thank you so much for your incredibly kind feedback and for taking the time to recognize Star’s support. We’re thrilled to hear that she was able to assist you promptly and professionally while making your experience a positive one.

Your appreciation for her support and kindness truly means a lot, and we’ll be sure to share your wonderful words with Star and the rest of the team. Recognition like this is incredibly valuable to us.

Thank you again for your trust, support, and for being part of the HiRelief family. We truly appreciate you!

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

14 mag 2026

Hi Sandra,

Thank you for bringing your concern to our attention. We understand how important it is to have clarity and control over recurring orders and billing.

We can't seem to locate your information in our system and need it to assist you further. Our team would be happy to assist with reviewing your account and ensuring your subscription preferences are properly updated. Please contact us directly at support@myhirelief.com or aga@nw-project.com with the email address or order number associated with the purchase so we can confirm the cancellation status and help prevent future recurring charges where applicable.

We appreciate the opportunity to assist you further and clarify the matter promptly.

Best,

Aga
Hi Relief Team

Risposta di MyHiRelief

14 mag 2026

Hi Susan,

Thank you so much for taking the time to share your experience and detailed feedback. We’re very happy to hear that the cream helped provide relief for your hip and foot discomfort and improved your sleep and comfort during long car rides.

We also appreciate your honest feedback regarding the ordering experience and the confusion around product quantity selection during checkout. Feedback like yours is incredibly valuable and helps us continue improving the customer experience and checkout clarity moving forward.

We’re glad our customer support team was able to promptly assist in resolving the order concerns, and we truly appreciate you sharing the product with your family and friends as well.

Thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

14 mag 2026

Hi Belinda,

Thank you so much for taking the time to share your experience and detailed feedback. We’re very happy to hear that the cream helped provide relief for your hip and foot discomfort and improved your sleep and comfort during long car rides.

We also appreciate your honest feedback regarding the ordering experience and the confusion around product quantity selection during checkout. Feedback like yours is incredibly valuable and helps us continue improving the customer experience and checkout clarity moving forward.

We’re glad our customer support team was able to promptly assist in resolving the order concerns, and we truly appreciate you sharing the product with your family and friends as well.

Thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

14 mag 2026

Hi Emily,

Thank you so much for taking the time to share your experience. We’re very happy to hear that our support team was able to quickly locate your order, answer your questions, and provide the reassurance you needed.

We understand how important trust and clear communication are when placing an online order, and we’re glad the interaction helped put your mind at ease. Your kind words about the politeness and professionalism of our team truly mean a lot to us.

Thank you again for your trust and support of Hi Relief. We hope you receive your order soon and have a wonderful experience with the product as well.

Thank you again for your trust and support of Hi Relief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

14 mag 2026

Hi Kathleen,

Thank you so much for your wonderful feedback. We’re truly happy to hear that you had a positive experience with our team and appreciated the quick responses, courtesy, and support provided throughout the process.

Our goal is always to work closely with our customers and provide helpful, respectful, and timely assistance whenever needed. Your kind words mean a lot to our team.

Thank you again for your trust and support of Hi Relief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

13 mag 2026

Hi Jackie,

We understand that this experience has caused significant frustration and concern for you, and we appreciate you taking the time to share your feedback.

We would like to respectfully clarify that HiRelief is a legitimate business serving customers through secured payment platforms and verified order processing systems. Our team does not manually place orders or process unauthorized charges on behalf of customers. All purchases are submitted directly through the checkout process and confirmed before completion.

I can confirm that you selected the “Buy 2, Get 1 Free”. The “Buy 2, Get 1 Free” offer applies to the total bundle price.

· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, excluding tax
· Effective price per jar: $34.95/jar

This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $69.95+ $69.95 for two jars.

Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue.

There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.

Regarding the subscription, it was selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month.. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.

We also want to clarify that the reason our team reached out regarding the dispute was not to avoid responsibility, but because active payment disputes can temporarily restrict or complicate the normal refund and resolution process already being handled internally. In many cases, our support team is able to provide faster assistance directly once communication is established.

While we recognize that your confidence in the process has been impacted, we remain committed to handling customer concerns professionally and transparently. We also appreciate that PayPal has already assisted with your case resolution.

Customer feedback, including critical feedback, is continuously reviewed internally as part of improving the customer experience, communication clarity, and checkout transparency moving forward.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

13 mag 2026

Hi Shirley,

Thank you so much for your wonderful feedback. We’re very happy to hear that your experience with our support team went well and that you received the answers and assistance you were looking for.

Providing clear, helpful, and timely support is very important to us, and we truly appreciate you taking the time to share your experience. Thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

13 mag 2026

Hi Carmel,

Thank you for sharing your experience and for recognizing the responsiveness of our customer support team. We understand your frustration regarding the refund timeline and the confusion surrounding the promotional offer during checkout.

After reviewing the case, we can confirm that the refund was already fully processed from our end. Once submitted, refunds typically reflect within 3–10 business days depending on the processing times of the payment provider or banking institution, excluding weekends and holidays.

Since the request was also handled through PayPal, we would recommend contacting PayPal or your bank directly for the most accurate update regarding the posting status of the funds on your account.

We appreciate your feedback and the opportunity to assist with resolving your concern.


Best,

Aga
Hi Relief Team

Risposta di MyHiRelief

13 mag 2026

Hi Deb,

Thank you for sharing your experience and concerns. We understand how upsetting it can feel when an order outcome differs from what you believed was selected during checkout.

To clarify, all orders placed through our website are processed through a secure self-checkout system where product quantities, pricing, and subscription selections are displayed and confirmed before the final order submission. Subscription options are offered to provide discounted pricing and convenience for customers who choose recurring deliveries. That said, we completely understand how additional offers or checkout steps can sometimes create confusion during the ordering process.

We also want to assure you that customer feedback shared on our platforms comes from real customer experiences, and our team remains committed to assisting customers directly whenever concerns arise.

We can't seem to locate your information in our system and need it to assist you further. Our support team would still appreciate the opportunity to review your order details and help resolve the matter appropriately. Please contact us at support@myhirelief.com or directly at aga@nw-project.com so we can assist you further and review available options with you.

We appreciate you bringing your concerns to our attention.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

13 mag 2026

Hi Jerri,

Thank you so much for your kind feedback. We’re very happy to hear that you had a positive experience with our team and appreciated the prompt and respectful support provided.

Your feedback truly means a lot to us, and we appreciate your trust and support of HiRelief.

Wishing you all the best, and thank you again for taking the time to share your experience.

Best,

Aga
Hi Relief

Risposta di MyHiRelief

13 mag 2026

Hi Diane,

Thank you for sharing your concerns. We understand how frustrating this experience has been, especially regarding the recurring shipments and billing.

After reviewing the account, we can confirm that your cancellation request was received after the next order had already been processed and shipped. We want to reassure you that we can absolutely assist you further with this matter.

To clarify, the subscription option is selected during checkout to provide customers with discounted member pricing, which automatically generates future shipments unless canceled. All orders are placed directly through our secure online checkout system and require customer confirmation before submission. That said, we completely understand how subscription selections can sometimes be overlooked during the ordering process.

Regarding the cream quantity, we also want to assure you that each jar contains the full 4 oz of Total Relief cream by weight. Some visible air space inside the container is normal with this type of formulation and helps preserve product consistency and stability during shipping and handling.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team