MyHiRelief Recensioni 528

Risposta di MyHiRelief

13 mag 2026

Hi Jackie,

We understand that this experience has caused significant frustration and concern for you, and we appreciate you taking the time to share your feedback.

We would like to respectfully clarify that HiRelief is a legitimate business serving customers through secured payment platforms and verified order processing systems. Our team does not manually place orders or process unauthorized charges on behalf of customers. All purchases are submitted directly through the checkout process and confirmed before completion.

I can confirm that you selected the “Buy 2, Get 1 Free”. The “Buy 2, Get 1 Free” offer applies to the total bundle price.

· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, excluding tax
· Effective price per jar: $34.95/jar

This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $69.95+ $69.95 for two jars.

Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue.

There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.

Regarding the subscription, it was selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month.. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.

We also want to clarify that the reason our team reached out regarding the dispute was not to avoid responsibility, but because active payment disputes can temporarily restrict or complicate the normal refund and resolution process already being handled internally. In many cases, our support team is able to provide faster assistance directly once communication is established.

While we recognize that your confidence in the process has been impacted, we remain committed to handling customer concerns professionally and transparently. We also appreciate that PayPal has already assisted with your case resolution.

Customer feedback, including critical feedback, is continuously reviewed internally as part of improving the customer experience, communication clarity, and checkout transparency moving forward.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

13 mag 2026

Hi Shirley,

Thank you so much for your wonderful feedback. We’re very happy to hear that your experience with our support team went well and that you received the answers and assistance you were looking for.

Providing clear, helpful, and timely support is very important to us, and we truly appreciate you taking the time to share your experience. Thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

13 mag 2026

Hi Carmel,

Thank you for sharing your experience and for recognizing the responsiveness of our customer support team. We understand your frustration regarding the refund timeline and the confusion surrounding the promotional offer during checkout.

After reviewing the case, we can confirm that the refund was already fully processed from our end. Once submitted, refunds typically reflect within 3–10 business days depending on the processing times of the payment provider or banking institution, excluding weekends and holidays.

Since the request was also handled through PayPal, we would recommend contacting PayPal or your bank directly for the most accurate update regarding the posting status of the funds on your account.

We appreciate your feedback and the opportunity to assist with resolving your concern.


Best,

Aga
Hi Relief Team

Risposta di MyHiRelief

Aggiornata 2 giorni fa

Hi Deb,

Thank you for sharing your experience and concerns. We understand how upsetting it can feel when an order outcome differs from what you believed was selected during checkout.

To clarify, all orders placed through our website are processed through a secure self-checkout system where product quantities, pricing, and subscription selections are displayed and confirmed before the final order submission. Subscription options are offered to provide discounted pricing and convenience for customers who choose recurring deliveries. That said, we completely understand how additional offers or checkout steps can sometimes create confusion during the ordering process. MyHiRelief is a legitimate business and not a scam operation.

We also want to assure you that customer feedback shared on our platforms comes from real customer experiences, and our team remains committed to assisting customers directly whenever concerns arise.

Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we are only able to accommodate support requests via email. This allows us to keep a detailed written record of all communications, which helps us track and resolve issues most effectively.

We also want to confirm that your order has already been canceled and refunded accordingly. Depending on your financial institution or PayPal processing timelines, refund posting times may vary before the funds fully appear in your account.

We appreciate you bringing your concerns to our attention and regret that your overall experience did not meet expectations.

Kind Regards,

Aga
MyHiRelief

Risposta di MyHiRelief

13 mag 2026

Hi Jerri,

Thank you so much for your kind feedback. We’re very happy to hear that you had a positive experience with our team and appreciated the prompt and respectful support provided.

Your feedback truly means a lot to us, and we appreciate your trust and support of HiRelief.

Wishing you all the best, and thank you again for taking the time to share your experience.

Best,

Aga
Hi Relief

Risposta di MyHiRelief

Aggiornata 2 giorni fa

Hi Diane,

Thank you for sharing your concerns. We understand how frustrating this experience has been, especially regarding the recurring shipments and billing.

After reviewing the account, we can confirm that your cancellation request was received after the next order had already been processed and shipped. We want to reassure you that we can absolutely assist you further with this matter.

To clarify, the subscription option is selected during checkout to provide customers with discounted member pricing, which automatically generates future shipments unless canceled. All orders are placed directly through our secure online checkout system and require customer confirmation before submission. That said, we completely understand how subscription selections can sometimes be overlooked during the ordering process.

Regarding the cream quantity, we also want to assure you that each jar contains the full 4 oz of Total Relief cream by weight. Some visible air space inside the container is normal with this type of formulation and helps preserve product consistency and stability during shipping and handling.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.
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28 May 2026

Hi Diane,

I’m following up regarding your concern about your order. Our support team has already reached out to you with full details and a resolution offer; however, we haven’t received a reply yet.

Kindly check your spam or junk folder, as our message may have been filtered there by mistake. Please get back to us directly via private message, email us at support@myhirelief.com, or reach out to me directly at aga@nw-proeject.com so we can assist you further and finalize the resolution for your case.

We are ready to help as soon as we hear from you.

Best regards,

Aga
MyHiRelief

Risposta di MyHiRelief

Aggiornata 2 giorni fa

Hi Prince,

Thank you for sharing your experience. We understand how concerning it can feel when an order confirmation is not immediately received after a purchase attempt.

Our team would like the opportunity to review the transaction details and confirm the status of the order directly with you. In some cases, confirmation emails may be delayed or filtered into spam/junk folders depending on the email provider.

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28 May, 2026

Hi Prince,

I’m following up regarding your concern about your order.

We can't seem to locate your information in our system. Please contact us at support@myhirelief.com or directly at aga@nw-project.com with the name and email used during checkout so we can investigate this promptly and provide clarity regarding the charge and compensation.

We appreciate you bringing this to our attention and look forward to assisting you further.

Best,

Aga
Hi Relief Team

Risposta di MyHiRelief

12 mag 2026

Hi Staci,

Thank you so much for your wonderful feedback. We’re very happy to hear that Betty was able to assist you, answer all your questions, and provide clear and helpful support throughout your experience.

We truly appreciate you taking the time to recognize her efforts, and we’ll be sure to share your kind words with Betty and the team. Thank you again for your trust and support of Hi Relief.

Best,

Aga
Hi Relief Team

Risposta di MyHiRelief

12 mag 2026

Hi Kenneth,

Thank you so much for your incredibly kind feedback. We’re thrilled to hear that Andrea’s responsiveness, professionalism, and respectful communication made such a positive impression on your experience.

Recognition like this means a lot to our team, and we’ll be sure to share your wonderful words with Andrea. Thank you again for your support, trust, and for taking the time to share your experience with HiRelief.

Best,

Aga
Hi Relief Team

Risposta di MyHiRelief

10 mag 2026

Hi Dawn,

I’m truly sorry for the frustration and disappointment this experience has caused you. Waiting from February until May without receiving your order is absolutely not acceptable, and I completely understand why you feel upset and let down.

However, I would also like to reassure you that we are not a scam company, and we never intentionally keep customers without either their products or proper support. In some cases, international shipments can experience severe customs or carrier delays, but I fully recognize that the length of time involved here would understandably damage your trust and confidence in us.

I also sincerely apologize if our customer service responses left you feeling unsupported during this process. That is never the experience we want for our customers.

Please email me directly at aga@nw-project.com with your order number and shipping details so I can personally investigate what happened with your shipment and work toward a proper resolution for you as quickly as possible.

Again, I’m very sorry this situation has caused you so much frustration.

Warm regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

12 mag 2026

Hi Lynn,

Thank you so much for sharing your experience and recommendation. We’re very happy to hear that the cream provided fast relief for your hands and feet and was able to support your back discomfort after continued application.

Feedback like yours means a great deal to our team, especially knowing the challenges that can come with neuropathy and recovery from multiple back surgeries. We truly appreciate you taking the time to share your results and trust in HiRelief.

Wishing you continued comfort and relief, and thank you again for your support.

Best,

Aga
Hi Relief Team

Risposta di MyHiRelief

Aggiornata il 12 mag 2026

Hi Richard,

I’m truly sorry for the frustration and distrust this experience has caused you. I completely understand how upsetting it would be to feel confused about the charges, struggle to cancel, and then see an unfamiliar billing descriptor on your statement.

However, I would like to respectfully clarify a few important points. We are not a fraudulent or scam company, and we do not intentionally hide charges or obstruct cancellations. Please note that the payment was processed under Rome MD, which is the company that handles our billing. This is why you may not have immediately recognized the charge.

Regarding the promotion, the total can vary depending on taxes, shipping selections, optional add-ons, or additional offers accepted during checkout. That said, we understand that some customers feel the checkout process could be clearer, and your feedback has been noted seriously.

We also sincerely apologize if your cancellation attempts did not feel acknowledged quickly enough. That is never the experience we want anyone to have.

Please email me directly at aga@nw-project.com with your order details so I can personally verify your cancellation status, review any recurring charges, and help ensure the matter is fully addressed for you.

Again, I’m sorry this experience left you feeling this way, and we appreciate you bringing your concerns forward.
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12 May, 2026

Hi Richard,

Thank you for following up and sharing your concerns. We understand how frustrating this experience has been, especially when you are expecting timely communication and clarity regarding your order.

To clarify, the support email provided remains an active contact channel for customer assistance. Website updates or maintenance do not affect our ability to receive and respond to customer inquiries through email support.

Your feedback has been noted, and we would still like the opportunity to properly review and resolve the issue with your order and communication concerns.

We cannot find your details or any emails from you in our system. Please share the required information so we can assist you. Please resend your order details, including the name and email used during checkout, to support@myhirelief.com or directly to aga@nw-project.com so the team can prioritize your case and provide an update as quickly as possible.

We appreciate you bringing this to our attention.

Best,


Aga
Hi Relief Team

Risposta di MyHiRelief

Aggiornata 2 giorni fa

Hi Glen,

I’m truly sorry for the frustration and concern this situation has caused you. I completely understand why not receiving shipping updates after being charged would make you worried and skeptical about your order status.

However, I would like to reassure you that we are not a scam company, and your concern is being taken seriously. In some cases, processing or carrier delays can affect when tracking information is generated and sent out, but we understand that the lack of communication would understandably create frustration and uncertainty.

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28 May, 2026

Hi Glen,

I’m following up regarding your concern about your order.

We can't seem to locate your information in our system. Please email me directly at aga@nw-project.com with your order details so I can personally review the status of your shipment, verify the tracking information, and compensate for the delay.

We are ready to help as soon as we hear from you.

Best regards,

Aga
MyHiRelief

Risposta di MyHiRelief

12 mag 2026

Hi Sharan,

Thank you so much for your kind words and for taking the time to share your experience. We’re very happy to hear that the responsiveness and support provided made a positive impression.

Our team is committed to making sure every customer feels heard and assisted throughout the process, and your feedback truly means a lot to us. We’re excited for you to receive your order and hope the product experience matches the service you’ve received so far.

Thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

12 mag 2026

Hi Theresa,

Thank you for taking the time to share your experience. We’re very glad to hear that your concern was resolved and that you were happy with the support and correspondence provided.

Your feedback is truly appreciated, and we’re grateful for the opportunity to assist you.

Wishing you all the best, and thank you again for your trust and support of HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

9 mag 2026

Hi Debra,

I’m truly sorry for the frustration and stress this experience has caused you. I completely understand why you would feel upset after dealing with delivery delays, difficulty reaching support, and confusion surrounding the charges and return process.

We sincerely apologize if you did not receive return instructions in a timely manner. That is not the experience we want for any customer. International and high-volume shipping periods can sometimes cause unexpected delays, but we understand that waiting from February until mid-April is far from ideal.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

9 mag 2026

Hi Jon,

Thank you so much for your thoughtful review! 🌟

While we’re sorry that the product was not able to help with your particular situation, we truly appreciate your understanding and your kind recognition of our team’s efforts to respond with honesty, transparency, and care. 😊

It means a great deal to us that your experience with our customer service team left a positive impression, and we’re grateful for your kind words about the integrity and professionalism of everyone you interacted with.

Thank you again for taking the time to share your experience and for giving us the opportunity to assist you.

Warm regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

9 mag 2026

Hi Terry,

Thank you so much for your wonderful review! 🌟

We’re truly happy to hear that Total Relief has been helping with the pain in your hands and that you’ve continued to experience positive results over time. 😊

It means so much to us that you’ve recommended the product to your friends and family, and we’re especially grateful to hear they’ve also been thrilled with their experience. Your trust and support genuinely mean the world to our team.

Thank you as well for your kind words about our customer service—we always strive to treat every customer with care and respect.

We truly appreciate you taking the time to share your experience, Terry!

Warm regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

8 mag 2026

Hi Mary,

Thank you so much for your thoughtful review! 🌟

We’re truly happy to hear that after just a week of use, you’re already experiencing some relief and moments with less pain in your lower back. 😊

We understand how challenging it can be living with degenerative bone conditions and osteoarthritis, so it means a great deal to know the product is helping provide you with more comfort and relief. I hope and wish it continues to bring you great relief.

We also appreciate your trust in reordering, and we sincerely hope that with continued use, you experience even greater improvement over time.

Thank you again for sharing your experience and for your support!

Warm regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

8 mag 2026

Hi Darla,

Thank you so much for your heartfelt and amazing review! 🌟

We’re truly touched to hear how much relief and comfort you’ve experienced while using the product, especially while managing severe osteoarthritis and other ongoing discomforts. Knowing that you’re becoming more active again and able to tolerate pain more comfortably means so much to us. 😊

We also love hearing that you enjoy the light scent and texture of the cream—it’s important to us that the product feels as comforting as it is effective.

Your kind words and recommendation genuinely mean the world to our team. Thank you for trusting us and for sharing your experience so openly.

Warm regards,

Aga
Hi Relief Team