Bird Buddy customer service has always gone above and beyond to solve any issues I've had. At a time when service elsewhere has suffered, Bird Buddy excels. Consider this fine after care when decidi... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The hummingbird Birdbuddy and also the Birdbuddy feeders takes to long to process a bird “feeding or sitting”. It takes over a day to show a video. All situations for a video are good if not great wit... Leggi di più
L'azienda ha risposto
The Bird Buddy Team was super helpful. They worked with me to try to resolve the non- working feeder camera problem I was having. After it was decided my camera wasn't repairable, they sent me a new c... Leggi di più
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I made a mistake in placing my order. I ordered two of the new feeders when I only wanted to order one. I reached out immediately and was guided on how I could reach customer. I sent an E mail expl... Leggi di più
Dettagli dell'azienda
Informazioni su mybirdbuddy.com
Scritti dall'azienda
Experience the magic of nature with Bird Buddy, the AI-powered bird feeder that connects you to the wildlife around you. It alerts you when birds visit, takes high-quality photos, and uses smart technology to identify different species, helping you build a personal collection of the birds in your backyard.
Featuring an advanced camera and motion detection, Bird Buddy ensures you never miss a thing. The app sends you instant updates when a bird arrives and shares interesting details about its behavior. You can even turn birdwatching into a fun game by collecting species in the app and learning cool facts about each one.
Bird Buddy is much more than just a feeder; it's a way to learn about and protect local wildlife. By sharing your bird sightings with global databases, you assist researchers in monitoring bird populations and promoting environmental awareness.
Designed for nature enthusiasts of all kinds, Bird Buddy can turn any outdoor space into a lively haven. Whether you’re a seasoned birdwatcher or a newcomer, its user-friendly design and enjoyable features make it easy to connect with nature.
Join a worldwide community that is making a difference, one bird at a time.
Informazioni di contatto
Stati Uniti
- mybirdbuddy.com
4,3
Eccellente
1291 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Bird Buddy is the best
Bird Buddy is the best! The videos and pictures are incredible! Anytime I’ve had a question, it’s resolved quickly and by friendly, knowledgeable people. I highly recommend Bird Buddy!
1 maggio 2026
Non scritta su invito
Risposta di mybirdbuddy.com
Hi Linda, thank you for your kind words 💚 It's nice to hear that you're enjoying your Birdbuddy and that you had a positive experience with our team. Wishing you many more visits at your feeder 🐦
Many emails great communication truly…
Many emails great communication truly understood my need and a great product
30 aprile 2026
Risposta di mybirdbuddy.com
Thank you for sharing your experience 💚 We’re glad you had a positive experience and that everything was resolved smoothly. Wishing you many more beautiful moments with your visitors 🐦
Quick response to all my questions &…
Quick response to all my questions & concerns. Great customer service. THANK YOU!
30 aprile 2026
Risposta di mybirdbuddy.com
Hi Liz, thank you for sharing your experience 💚 We're glad to hear our team could assist you promptly. Wishing you joyful moments at your feeder 🐦
First and most of all I love my Bird…
First and most of all I love my Bird Buddy and my Hummingbird Buddy. It has been such a wonderful addition to our family as we all participate in the love of watching the visitors that we have each day. Our dinner conversations include who came to visit that day. But more than that the company has the BEST customer service of any company I have contacted for help. Their response time is so prompt I had answers in the same day I contacted the company,. And their responses are so friendly and sincere it made it a the process like I was writing to a friend. Also they gave me a number to refer to our conservations incase I had to connect them a second time. I was not being brushed off. Thank you Bird Buddy!!!!!
22 aprile 2026
Risposta di mybirdbuddy.com
Thank you for sharing your experience 💚 It' s lovely to hear that Birdbuddy has become a part of daily family life and dinner conversations. Hearing that our team's support felt helpful and personal is truly rewarding. We’re happy to have your family birding with us. Wishing you lots of wonderful moments with your feathered visitors 🐦
It’s awesome to see birds up close and…
It’s awesome to see birds up close and Birdbuddy provides this. Birdbuddy cares about the customers as evidenced by them sending me a Birdbuddy 2 replacement. Thank you.
30 aprile 2026
Risposta di mybirdbuddy.com
Thank you for sharing your experience 💚 It's lovely to hear that you're enjoying unique encounters with your feathered friends. We're happy our team could help get everything sorted. Happy birdwatching 🐦
It so refreshing when a company stands…
It so refreshing when a company stands behind their product .
22 aprile 2026
Risposta di mybirdbuddy.com
Hi Bob, thank you for your kind words 💚 It's a pleasure to hear you're enjoying your Birdbuddy. Happy birdwatching 🐦
I had some issues with my bird buddy…
I had some issues with my bird buddy charging up and the customer service was awesome assisting me to figure out what the problem was .
30 aprile 2026
Risposta di mybirdbuddy.com
Hi Ellen, thank you for sharing your experience 💚 We're happy to hear that our team could help resolve the charging trouble you were experiencing. Wishing you many visits at your feeder 🐦
A storm blew my Hummingbird feeder off…
A storm blew my Hummingbird feeder off the hook and it tumbled down a ways breaking off the bottom tabs that held the red nectar container. It was less than a year old and given to me as a birthday gift. I contacted Maja and they were very gracious and sent me a new one. Hoping this one doesn’t get blown away and it’s in a safer location if a big storm does come. Bring on the hummingbirds!!
30 aprile 2026
Risposta di mybirdbuddy.com
Hi Dave, thank you for sharing your experience 💚 It's great to hear our team could help get your Birdbuddy back in action after that storm. Wishing you lots of joyful birdwatching moments at your feeder 🐦
Efficeint Replacement of Failed Camera Unit
Once past preliminaries, Support accepted failure of prior unit and focussed on timely, trouble-free replacement.
14 aprile 2026
Risposta di mybirdbuddy.com
Thank you for sharing your experience 💚 We're glad our team was helpful and everything was resolved in the end. Wishing you lots of wonderful birdwatching moments ahead 🐦
Very responsive customer service.
Very responsive customer service.
Inquired about getting a replacement part for my feeder, and it was no problem at all.
Thanks!
22 aprile 2026
Risposta di mybirdbuddy.com
Hi Gary, thank you for sharing your experience 💚 We're happy to hear that our team could assist with your replacement part and that the process was smooth. Wishing you lots of joyful birdwatching moments 🐦
responses to my inquiries were prompt…
responses to my inquiries were prompt and friendly..very helpful!
22 aprile 2026
Risposta di mybirdbuddy.com
Thank you for sharing your experience 💚 We're glad everything was resolved efficiently. Happy birdwatching 🐦
My question was answered quickly and…
My question was answered quickly and gave me the information I needed
30 aprile 2026
Non scritta su invito
Risposta di mybirdbuddy.com
Thank you for your feedback 💚 We're glad our team could assist you promptly and helpfully. Wishing you lots of beautiful birdwatching moments 🐦
Great help from Customer service by…
Great help from Customer service by sending replacement parts and shipment after the front plate had an unfortunate accident.
22 aprile 2026
Risposta di mybirdbuddy.com
Thank you for sharing your experience 💚 It's great to hear our support team was helpful and that everything has been resolved. Wishing you lots of beautiful birdwatching moments 🐦
Risposta di mybirdbuddy.com
Thank you for sharing your experience 💚 We’re glad to hear that our team provided a prompt and efficient replacement for you. Happy birdwatching 🐦
Risposta di mybirdbuddy.com
Hi Kayley, thank you for sharing your experience 💚 We're glad our team could assist you helpfully. Wishing you many more wonderful moments with your feathered friends 🐦
Best customer service in years!
Every interaction with this company has been positive. The level of service is so uncommon that it continues to amaze me! Good job BirdBuddy!
22 aprile 2026
Risposta di mybirdbuddy.com
Thank you for your kind words 💚 It's wonderful to hear you had a positive experience with our team. We wish you lots of wonderful birdwatching moments ahead 🐦
I don’t want to click on identify this…
I don’t want to click on identify this bird with AI since many of my birds are repeat visitors.
29 aprile 2026
Non scritta su invito
Risposta di mybirdbuddy.com
Hi Elisabeth, thank you for sharing your feedback 💚 With the latest update, identification is available on demand and powered by more advanced AI models to improve accuracy and results. We understand this change may feel different for frequent visitors, and your input is valuable. We’ll make sure your feedback reaches our team as we continue improving the experience 🐦
HORRIBLE customer service
This company has HORRIBLE customer service. I got my bird buddy for Xmas from my spouse. We paid for an entire year service and in April the camera stopped working. They have no other way to connect with them except for them to “create a ticket” and someone will email you. The problem is that doesn’t work well at all. I’ve been emailing with someone for three weeks now. This guy keeps telling me to do the same thing I have already told him does not work. It take between 3-5 days between my email back and his response. Only to have him say the same things. I am fed up. I want my money back.
***has anyone else noticed that BB responds to these one star reviews with the same exact answer every time? And by the way BB there is no way at all to contact your “care center and ask to speak to a live agent” that is just an outright untruth.***
31 marzo 2026
Non scritta su invito
Risposta di mybirdbuddy.com
Thank you for sharing your experience 💚 We appreciate you taking the time to explain what’s been happening. We understand how important timely and clear support is, especially when an issue is ongoing. We’d like to help move this forward - please contact our support team again and ask for an agent, or share your email with us so we can locate your case and assist more directly. Your feedback is important and will be shared with our team as we continue improving 🐦
Poor customer service
I ordered a special package that included a free suet. I did not receive the free gift. After several weeks, I still have not received a response to my email to customer service. An additional issue is that I was automatically signed up for a free 30-day auto-renewing subscription. I bought the bird buddy set as a gift for my husband. His birthday is in a few days. So the 30-day subscription was of no use as a trial because he has not yet opened his present. It was not easy to cancel the subscription. I had to search the internet for the solution. Poor customer service so far. Now I’m really nervous about whether the camera and setup will work, and how we will get assistance if needed.
26 aprile 2026
Non scritta su invito
Risposta di mybirdbuddy.com
Thank you for sharing your feedback 💚 If you haven’t received a response from our support team, please don’t hesitate to reach out to them again and ask for an agent. Alternatively, you can share your email with us here, and we’ll make sure your ticket is prioritized by the support team 🐦
The most important thing to know is
The most important part of a successful business 🧑💼 plan is the one ☝️ you have on your hands 🙌 and the
26 aprile 2026
Non scritta su invito
Risposta di mybirdbuddy.com
Thank you for your feedback 💚 If you’ve had any issues or would like to share more details, we’d be happy to hear from you and help. Your input helps us improve, so feel free to update your review or reach out to our support team anytime 🐦
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