Motor Range Recensioni 4.295

I bought a car from MR Aintree. The car experienced many faults and simply wasn't fit for purpose. Having spoken to many friends who have also dealt with MR and traded in their cars, MR don't even bother doing the most basic checks on cars prior to listing and selling. The after service is non existent and there quite clearly is a culture of screw you, as we will just find another customer.This post isn't out of spite, more just to make others aware. Be very careful when dealing with MR.

We had a really great experience with Matty, he was really informative considering we were not sure off which vehicle we needed. The whole process from walking onto the forecourt to driving out with our new car was smooth and quick. He even went and found my wife's handbag when she'd misplaced it. Really great customer service and a happy feel sales environment to be in .

Just wanted to say a big thanks to Dan and his manager at Motor Range, Liverpool.
I had not bought a car in a very long time, and Dan made the experience smooth. They did everything they could to ensure that the vehicle was handed over to me in tip top condition. The whole sales experience was explained really well to me, and I was always aware of what was happening. Very friendly people - Thanks guys and see you in the future.

Nick B was a great sales person, really helpful and accommodating, did everything he could to help us find the perfect car.

FAULTY CAR - We purchased a car from this dealership in June. The sales process itself was smooth, which is to be expected when they’re taking your money. Unfortunately, the experience went downhill shortly after.
In August, we reported issues with the clutch and gearbox. The car was booked in for September, but before that it broke down completely. The dealership then had the car for 10 weeks before returning it to us. Throughout this time, a complete lack of communication,urgency or importance, they repeatedly deflected responsibility and failed to acknowledge any fault. We were eventually told there was nothing wrong with the clutch or gearbox.
Given how long the car had been off the road and the lack of confidence we had in their assessment, we instructed an independent assessor to inspect the vehicle. The report concluded that there were significant issues with both the clutch and gearbox that were present at the point of sale. The assessor also stated that the car was not fit for the public highway in its current condition.
As the dealership had already failed to properly repair the vehicle, it was agreed that the car would be returned for a full refund.
I would strongly advise others to be cautious. In particular, please avoid purchasing the white BMW 1 Series M Sport (70 plate, approximately 47,000 miles), as the issues were not resolved and its back in the forecourt after approximately 3 working days of being returned to them and I would hate for anyone else to experience the stress, inconvenience, and frustration that we went through.
Extremely disappointing experience overall.

Gareth was boss and a proper scouser, he made the whole process feel effortless. His customer service was nothing but 5*. This was the first time ever using Motor Range and it’s safe to say this is the only dealership I will be using in future. Thankyou so much, I love my new car!

Gareth was really helpful and professional. I was able to purchase and drive my new car away on the same day.

Horrible company. They sell faulty cars and once cars are purchased and fault discovered they back out and say not their problem .
Avoid avoid avoid at all costs
If you can buy brand new car with 0% interest , don’t fall for them

Matt tierney

Was superb

Nick B was brilliant with great service. Thanks Nick sorry I forgot your cakes

Matt Tierney was great! Super helpful and super quick! 👏🏻 great service from start to finish 🤩

I bought a toyota corolla 2022 and they told me they serviced the car, yet when I cleaned and checked the car myself the air filter was dirty.
Plus the shock make noises.

Jason was great when we arrived very helpful and attentive. No faffing around and found the car we had seen online and brought it straight to us.
Big Ste in finance was great too and helped us overcome some issues we had. All got sorted in the end.

Big thank you to both and such excellent service, will be back when I need an upgrade!

I noticed a few issues with the car I was buying so I mentioned this to the sales rep, who was more than happy to sort these issues out. This was Tuesday, I picked the car up today and I was very happy that the issues had been resolved. On my whole experience with Motor Range Liverpool, I would definitely go back to trade again. I'm sure my sales rep was called 🤔🤔 Scouser through and through 🤣😂

Dave on vans was spot on all made easy 👌

jason is amazing, such a funny and helpful man, had a lovey time !!!! thank you

After viewing several cars, my son decided to proceed with a Ford, and we were assisted by Sean. I want to make it clear that Sean himself was polite, informative, and helpful throughout. We were told the car had received a full MOT and service, and that all that remained was to complete the paperwork.

However, when we returned to collect the vehicle, we signed the documents and made payment, only for Sean to notice that the invoice did not include the coil spring replacement that had supposedly been carried out. He went to investigate, and it became apparent that the car had been given a full MOT before the required work had actually been completed.

Had this not been spotted, my son could have driven away in a vehicle that was not roadworthy, despite being assured it had passed a full MOT. This is an extremely serious safety concern and completely undermined our trust in the dealership.

As we were leaving, two boxes containing the coil springs for the car arrived — further confirming that the MOT had been issued prematurely and incorrectly. Given the circumstances, my son and I felt we had no choice but to cancel the purchase for his safety.

We spoke to the manager, who told us he would “leave it with them to sort” and that he would call me back. Despite waiting until 7:30pm for the promised call, no one contacted us. When I eventually phoned the dealership myself, I was told the manager had already left the building.

This entire experience has been deeply disappointing. Not only was a potentially unsafe vehicle presented as MOT‑ready, but the communication and follow‑up from management were unacceptable.

If I could award 0 stars I would, however My son purchased a car from the Manchester branch on Thursday 12th February. He signed for the car and part-exchanged his own vehicle.
The night before collecting it, we checked the MOT history on the DVSA website and saw that the car had failed its MOT with two major defects. The MOT then passed immediately afterwards.
When collecting the car, my husband specifically asked whether the coil springs had been replaced. Sean the salesman, checked the invoices — and confirmed that the coil springs had NOT been replaced. My husband questioned how the MOT could have passed when the major defect was still present.
We were told by the manager that it was “human error.” However, this so-called human error resulted in my son being sold an unroadworthy vehicle, which could have put his life — or someone else’s — at serious risk.
We are now awaiting a full refund. Unfortunately, he paid in full by card.
Extremely concerning and I would advise anybody purchasing a car to do a free MOT check and challenge any anomalies

Jamie is amazing at his job dead helpful all the way through

Sales team were super friendly and extremely helpful! The best experience i have had buying a car. Helped as much as possible to not bottleneck the process at any point. Salesman Gareth was an absolute legend!