Moshulu Recensioni 

315
TrustScore 4 su 5

4,0

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Valutata 5 stelle su 5

Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Leggi di più

Valutata 5 stelle su 5

Paid what is now an annual pilgrimage to the Moshulu Dartmouth store - to purchase a holiday treat (usually a pair of new sandals, or a bag). The staff are so friendly and helpful, I really look for... Leggi di più

Valutata 1 stelle su 5

Unfortunately I am thoroughly disappointed in this company’s product and customer service as I’ve had a really bad experience with them. The soles of one of the many pairs of sandals I have bought fro... Leggi di più

Valutata 5 stelle su 5

In the past 2 months I have purchased 3 pairs of shoes as the quality and fit perfect - I only wear leather shoes. Their service amazing and very well priced -will definitely purchase from Moshulu aga... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

315 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

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4,0

Tutte le recensioni

(315)

30 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

Impressive response from customer services

Following my previous review Terrible Customer Service I would like to change my review to a positive experience with this company, they responded to my review asking me to contact them, I did and they have now provided me with the last last pair of sandal's in stock, and still at the sale price even though they should have changed to full price. If this level of service continues, I will certainly remain a happy customer.

3 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Lovely boots

Lovely boots. Good with 20% discount. This is the second pair I have bought in this style as they are so comfortable

10 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Shhhh don’t tell everyone

I would love to tell you these are the perfect pair of tights… but I’m not going too as I want to keep them all for myself as they are the best I’ve found ( no laddering, wash fantastically, keep their shape, do not slip down and of course make me look beautiful, tall and thin) Thank you and shhhhh don’t tell everyone

20 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

I travelled from Plymouth to Totnes on…

I travelled from Plymouth to Totnes on 16th September as I had received a catalogue from you which stated that if I wanted to take advantage of your money off offer I needed to make a purchase by 19/9. I had picked out 3 styles I liked. Unfortunately having got to the shop none of the shoe I wanted were available. I am rather disappointed in your service having driven approximately 18 miles which is a 36 miles round trip and paid to park I feel you have shown complete disregard for a potential customer.

16 settembre 2024
Non scritta su invito
Logo di Moshulu

Risposta di Moshulu

Thanks for your feedback Caroline. I'm very sorry to hear of your disappointment in trying to make a purchase with us in store. Naturally, we'd like to assist you in any way we can. Therefore, if you'd like to get in touch with our Customer Care Team with the items you were interested in, they'd be more than happy to look into this further. They can be contacted on 01404 510440 (selecting option 2 for support) or via customer.services@moshulu.co.uk - We look forward to hearing from you.

Valutata 5 stelle su 5

Moshulu

So pleased with these Moshulu shoes Curlew Sea Kale National Trust shoes easy to wear straight away no "breaking In" great colour strong look really good cant wait o buy them in another colour - for once I cant find anything to complain about, perfect good looking walking shoes

14 settembre 2024
Non scritta su invito
Valutata 3 stelle su 5

Lovely loafers but

Lovely loafers, great colours. However, they claim to be wide fit which I find hard to belief as ever since I wear them I developed 2 corns. Rather painful! Think they are normal width. Also, a bit hard on the soles.

12 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Delighted with new fun sandals

The sandals I wanted were in the sale but not in the Shrewsbury store. The store assistant found them on the website and ordered a pair in my size. I was then contacted when they were in store to be picked up.
An excellent service and the sandals fit perfectly.

4 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Dartmoor 3

I am seeking a couple of pairs of Dartmoor 3, are they going to be available again for Winter ? I would appreciate it if you could kindly let me know. Thanks.

1 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Bought 4 pairs of shoes in two…

Bought 4 pairs of shoes in two different orders.
All reasonably nice shoe but three pairs did not fit. I am now guessing that my feet have got bigger in my old age.
Unlike Clarks shoes, Moshulu advertise free returns and refunds. This was a big plus for me.
However, that was not the case here, and their invoicing was poor and not clear.
When they refumded me, I was out of pocket by a considerable amount.
Some of it was because I was charged for the free postage and some was for a discount I did not receive.
Eventually, after several emails and a complaint, I received the missing money.
Their invoicing in my case was very poor, so that didn't help either.
They could have been so much better.
Keep an eye on your refunds, I don't like their procedures.

22 agosto 2024
Non scritta su invito
Valutata 2 stelle su 5

Moshulu green suede trainers

I bought green suede trainers from Moshulu. If they get wet they dye your feet green. They get dirty easily and are difficult to clean. Laces keep breaking as there is no ‘give’ when you tighten them. Get loose quickly too. Finally no support for ankles. Rubbish trainers overall

2 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Rubbish company

Rubbish company poor customer service inferior shoes

23 luglio 2024
Non scritta su invito
Logo di Moshulu

Risposta di Moshulu

Thank you for your feedback. Naturally, we are disappointed to hear that our products and service have failed to deliver the smile we promise, and we'd love to help put this right. If you would like to discuss this further, please do get in touch with our customer care team either by phone on 01404 510440, selecting option 2 for support, or by emailing us on customer.services@moshulu.co.uk - We look forward to hearing from you.

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