Moshulu Recensioni 

315
TrustScore 4 su 5

4,0

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Valutata 5 stelle su 5

Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Leggi di più

Valutata 5 stelle su 5

Paid what is now an annual pilgrimage to the Moshulu Dartmouth store - to purchase a holiday treat (usually a pair of new sandals, or a bag). The staff are so friendly and helpful, I really look for... Leggi di più

Valutata 1 stelle su 5

Unfortunately I am thoroughly disappointed in this company’s product and customer service as I’ve had a really bad experience with them. The soles of one of the many pairs of sandals I have bought fro... Leggi di più

Valutata 5 stelle su 5

In the past 2 months I have purchased 3 pairs of shoes as the quality and fit perfect - I only wear leather shoes. Their service amazing and very well priced -will definitely purchase from Moshulu aga... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

315 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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4,0

Tutte le recensioni

(315)

30 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic sandals

Fantastic sandals, so comfortable, the straps helped a lot with the hot weather! I love the colours such a cheery sight awaits on a beautiful sunny day!

Thank you also for the socks!

14 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Thank you Darren :)

Wasn't sure where to write a review but wanted to say Darren from CS was so helpful. Lovely to speak to. I needed a larger size and had sent back my pair as an exchange. He checked stock just in case and established it was best for him to send out the size I needed now as there was a limited number of sizes left. Glad I called, thank you Darren :)

23 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

It's always difficult purchasing shoes online and I recently bought some shoes from Moshulu and had an issue. I contacted customer services who were quick to respond. I dealt with Zoe who was very understanding and a resolution was found. I would highly recommend and will definitely shop with them again.

9 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Exceptional customer service

Great customer service. Exceptional, in fact. I bought a sandal in indigo thinking it would be a dark navy but to me it seemed almost black. Vicky in CS said send it back and mark the returns note for her attention and that she’d have a look. She said she’d check warehouse stock to see if there was a pair that was more of a dark navy. She and her colleague Zoe did exactly what was promised. I was express shipped an alternative colour (at my request) because all of the indigo sandals were a tad darker than I needed. I love the Moshulu Bavaria sandals and after this really great service I will have no doubt at all about ordering from Moshulu again. Vicky and Zoe are great ambassadors for the company.

2 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

The best customer service!

Bought a gorgeous pair of shoes from Moshulu which unfortunately weren't a great fit. Contacted customer services who sent me a returns label and I sent them back. A few days later I had a refund. Brilliant company with very nice staff!

13 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Went into your store in trentham gardens.had a look around the assistant said hello I tried a pair of sandles on she came to me and said if you need help just ask .which I did I purchased the sandles which are lovely .the store is very clean very nice and pleasant staff not been in for ages but will definitely go again thank you xx

1 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Very poor sizing

Very poor sizing. I bought clogs - both in size 5 but one was very large. Irritating to have to return items.
I have not had this problem with most shoe designs, but these particular clogs were in my opinion, badly designed

28 marzo 2025
Non scritta su invito
Logo di Moshulu

Risposta di Moshulu

Thank you for your feedback. We are disappointed to hear that your order has failed to deliver the smile we promise.

If for any reason you are not happy with your items, you can take advantage of our free returns service, using the paperwork provided within your parcel.

If you'd like to get in touch with our customer care team, advising them of the style in question, they'd be more than happy to discuss this further. They can be contacted either by phone on 01404 510440 (selecting option 2 for support), or by emailing on customer.services@moshulu.co.uk. We look forward to hearing from you.

Valutata 5 stelle su 5

Mosulu women's shoes and boot size 43 wide fit! Hurray!

Mosulu have a range of beautifully made boots and shoes. They are as exquisite on the inside as they are on the outside. I have spent a miserable few years searching for womens wide fit size 43 shoes. Moshulu has come to my rescue and I am so happy😊. I first bought a pair of biker boots in purple and was so impressed that I quickly bought a pair of cloggs and a pair of Mary-Jane suede shoes in a heavenly deep rose pink. They all fit wonderfully. I'd love a pair of the Mary-Jane heels that don't seem to go up to the size 43 🙏. I like that the shoes are designed in Devon and manufactured in Europe and India.

1 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

The most reliable and personable company

This is the most reliable company I've ever come across. They're personable and lovely. If you have a problem you will definitely speak to a person in the UK and your email will be replied to the following day. They're professional and everything you'd want from a service customer. And their shoes, boots and slippers are of the best possible quality - beautiful and they'll last you a lifetime. I wish there were more shops like yours in every department! Hugely grateful to have found you in Tenby, and then online. My only suggestion to you is to make shoes/boots for people with bunions. Wide toe box shoes. You'd have my undying gratitude then!! Keep up the good work!

27 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Watch Out For Postage Scam

I bought a lovely pair of sheepskin slipper boots for my Dad's Christmas present (Romney). We were disappointed to find that they were so narrow that they were impossible for him to get on. Sending them back went smoothly but I was credited £3.99 less than I paid, which was the amount I paid for postage. Their website does not tell you that they will do this. You have to read between the lines of their returns page: "If for any reason you are not happy with your items, you can return them to us, unworn, in their original packaging within 28 days for a refund of the amount you paid FOR THE ITEM". Cunning wording!

30 gennaio 2025
Non scritta su invito
Logo di Moshulu

Risposta di Moshulu

Thank you for taking the time to feedback to us. I'm sorry to hear that you were disappointed with your recent experience when using our free returns service. If you would like to discuss this any further, please do get in touch with our Customer Care Team, who'd be more than happy to assist. They can be contacted on 01404 510440 (selecting option 2 for support) or via customer.services@moshulu.co.uk - We look forward to hearing from you.

Valutata 2 stelle su 5

My sandals sole fell apart

My sandals sole fell apart, just disintegrated whilst on holiday.Hardly worn.
Not good.

27 gennaio 2025
Non scritta su invito
Logo di Moshulu

Risposta di Moshulu

Thank you for your feedback. I'm sorry to hear about the issue you have experienced with your sandals, and naturally, we'd like to assist in any way we can. I'd be grateful if you could kindly get in touch with our customer care team with some more information. They can be contacted either by phone on 01404 510440, selecting option 2 for support, or by emailing us on customer.services@moshulu.co.uk - We look forward to hearing from you.

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. I purchased a pair of boots which unfortunately were too small. I returned them hoping for an exchange, despite the larger size not being available on the website. However within a couple of days I received an email to say a new pair
were on the way. They fit beautifully.
Thank you.

16 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Good shop. Good buy.

It's the third year I have ordered the same slippers because they are so easy to wear and comfortable. The wellies are a new buy for me and I really like them. Thanks

21 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

How customers should be received and appreciated

The members of staff at the Cirencester shop were exceptional in the care and duty to my requirements.Theyordered some shoes and boots originally to my satisfaction and after Christmas slippers purchased by my wife were not satisfactory they accepted the return and ordered some more for me to try and were too my liking and fit.Nothing was to much trouble unlike other other shops.You should be very proud of their dedication to the customers requirements.

3 gennaio 2025
Non scritta su invito

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