Quick and easy for the Scatpack spark plugs job, the gah**** dealer was talking about 1k bucks for these things big shout out to Mopar giant 👌🏼
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Was easy to find the engine air hose for my car, verify that it is compatible with my exact trim, and the part arrived quickly and in perfect condition with the tag from the dealership showing that it... Leggi di più
They have parts and are way cheaper than other sites but holy crap is their shipping estimates wrong. You get a shipping estimate of 3-4 days and then it takes 2 weeks to get to you. It might be worth... Leggi di più
I live in California and drive a 2012 Jeep GC. I can get parts from Parts Giant faster than I can from my local Jeep Dealer. Simply always submit your serial number and get the correct part even if... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Looking for the best customer service, unbeatable prices and fast shipping? Well you have come to the right place. At MoparPartsGiant, we have been providing world class Mopar products and services to our customers for over a decade. We offer OEM Mopar parts for the most affordable prices that are generally shipped within three business days from our authorized region based Chrysler dealers.
Scritti dall'azienda
Informazioni di contatto
3,8
Molto buono
834 recensioni
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Ha risposto al 79% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Terrible customer service and support when trying to buy something.
It had everything to be a 5-star site, but the support, customer service, and anything you might need help with to buy a part and need assistance, you won't get it.
There are several contact options, and I tried them all. Via chat, they can't decode the VIN, they don't respond to emails, and when they do respond, they say they don't have the technical knowledge to help and tell you to do it via chat, but the chat doesn't work either. I tried through the website by opening a ticket, and after 5 days I received a response to my question, but the Part Number provided was wrong, so I can't place the order.
Unfortunately, they fall short in customer service.
23 maggio 2026
Non scritta su invito
Perfect details
20 maggio 2026
Non scritta su invito
Bad service, even worse customer service!
Very dissatisfied! Customer service is also rude and very unprofessional. I placed an order on 05/06 and a week later, it only showed a label was created. MPG was unsure if it had shipped or not and blamed the courier. They could not provide information on if or when I would receive it, so I purchased from another vendor since I was in need of the parts. Parts arrived two weeks later and now they want me to pay a restocking fee and shipping, due to their error and lack of information or help! I was also hung up on numerous times when I offered to provide information and emails to verify my claims.
19 maggio 2026
Non scritta su invito
Risposta di MoparPartsGiant.com
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
The $94 to $456 Magic Trick”
If you want to feel guilty for placing an order in the first place, MoparPartsGiant is the perfect place. My $94 part magically turned into a $300+ ‘hazmat fee’ like I’m ordering radioactive material, not a car part. Customer service? No real humans. Their chat replies make you feel like you’re stealing their precious time just by asking a basic question. This isn’t a service — it’s a punishment. Stay away from them.
17 maggio 2026
Non scritta su invito
Risposta di MoparPartsGiant.com
Hi ARTPLEXPHOTO,
Thank you for your feedback. Hazardous fees are determined based on carrier regulations; they are not arbitrarily added charges. The charges are required to ensure shipments comply with applicable safety regulations.
We also understand your concerns regarding customer service responsiveness. Our support team is available Monday through Friday from 7:00 AM to 4:00 PM PST, you could reach out to us via email, Live Chat, or call us at 1-888-511-3595. Our team strives to assist customers as efficiently as possible, we're always happy to help!
We'd like to take a second look at your order and have requested more information on Trustpilot, please take your time and answer in detail as much as possible.
We appreciate your understanding and assistance!
Edit:
Edit: Thanks for providing additional information regarding your experience. While we were unable to locate an order associated with the details provided, we appreciate your feedback, nonetheless.
If you have any further questions, please don't hesitate to reach out to our support team via email, Live Chat, or call us at 1-888-511-3595.
No easy returns and no satisfaction guarantee
I ordered a part and the part needed was not included with the part I received. They will not take the part back because it has a wire with a connector on each end and they say they will not take back parts with any electric wires. Just a wire with a plug on each end and that makes it electrical. Now I am out $600.00.
14 maggio 2026
Non scritta su invito
Risposta di MoparPartsGiant.com
Hi Frisco,
Thank you for your feedback. We understand your frustration and would like to clarify that parts containing wiring, connectors, circuitry, etc. may be classified as electrical components under our return policy.
Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible.
We appreciate your understanding and assistance. For more information regarding our returns policy, please visit: https://www.moparpartsgiant.com/service/mopar-return_policy.html
Easy to get parts that we urgently…
Easy to get parts that we urgently needed
12 maggio 2026
Non scritta su invito
Risposta di MoparPartsGiant.com
Hi Kawamura,
Thank you for your review.
We noticed that our team have sent a few emails regarding parts availability that require your immediate attention, but we have not received a response. Please check your inbox, include junk/ spam folder, so we could proceed with your order.
We appreciate your support and look forward to assisting you!
Not OEM Mopar brake pads as advertised
Not OEM Mopar brake pads as advertised. They are Beproauto brand, not Mopar. Asked for RMA so I can return for refund. Its been over a week, I've provide everything they've requested and still no RMA. They keep giving me the runaround and have now ghosted me.
20 aprile 2026
Non scritta su invito
Risposta di MoparPartsGiant.com
Hi Steve,
Thank you for your feedback.
We have thoroughly reviewed the order and confirmed the correct part number was sent per invoiced. We would also like to clarify that Bproauto has been integrated into Mopar's OEM parts lineup following the parent company's acquisition. While the branding may differ from expectation, the item supplied is indeed OEM from the manufacturer.
To avoid future concerns, we encourage the use of our Parts Question with VIN on LiveChat to locate the correct part number. Our team is always happy to help!
We appreciate your feedback and understand the confusion regarding branding.
Update on worst customer service
Update: After a couple months of no refund or replacement of the defective shocks purchased I'm out $290. They are full of excuses and RMA procedures that the local dealership will not honor. They are no more than a storefront buying parts from other sources with no reasonable return process. They are rude on the phone and only offer usless AI generated responses to electronic inquiries. Buyer beware.
12 gennaio 2026
Non scritta su invito
Returned part by due date & they have…
Returned part by due date & they have not refunded my payment
29 aprile 2026
Risposta di MoparPartsGiant.com
Hi Enedina,
Thank you for your feedback.
We’d like to clarify that all returns must be approved through our RMA (Return Merchandise Authorization) process. This allows our team to properly track and process returns.
Unfortunately, we cannot locate an RMA request for the order number referenced. As a result, we are unable to guarantee a refund timeframe until the return has been located and inspected.
A representative will reach out to you soon. We appreciate your understanding and strongly encourage you to reach out to our support team so we can assist further.
For more information regarding our returns policy, please visit: https://www.moparpartsgiant.com/service/mopar-return_policy.html
Company sent incorrect part and then refused refund
I purchased a part claiming to be a direct OEM replacement for the part on my vehicle. I used this company’s own search engine based on my vehicle’s VIN. I received a part that was NOT a direct replacement, and the company refused the return of this item because the brown paper envelope the part came in was “opened”. Warning: this company does not appear to be a credible business.
24 aprile 2026
Non scritta su invito
Risposta di MoparPartsGiant.com
Hi John,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further.
Edit:
We wanted to follow up as it’s been a few days since we requested additional information on Trustpilot. We understand you may be busy and appreciate you taking your time to leave a review.
When you have a moment, please share your order details so we may look into this and assist you further. Thank you!
When I purchased my parts, they said "one day free shipping"
I purchased a part because it said "one day free shipping". It took this company two days to process my order, another full day for USPS to process it into the system and another 6 days before it got here. It's false advertising and a bait and switch and both are illegal. Go to contact customer support? I get a ROBOT!!!
28 aprile 2026
Non scritta su invito
Risposta di MoparPartsGiant.com
Hi Reginald,
Thank you for your feedback.
We’d like to clarify that we do not advertise “one-day free shipping” on our website. All of our orders have a standard processing time of 1–3 business days before shipping.
Once an order is shipped, transit time is unfortunately outside of our direct control. For order tracking, please visit https://moparpartsgiant.com/online/track/order
For more information regarding our sales policy, please visit: https://www.moparpartsgiant.com/service/mopar-sales_policy.html
Risposta di MoparPartsGiant.com
Hi Daniel,
Thank you for your review. Our team try hard to make OEM parts more accessible and affordable.
We appreciate you choosing us.
2003 Dodge dually rear center wheel cap
MoparPartsGiant had the rear center wheel cap my 2003 Dodge dually needed. The only downside comment I have is the dealership cost.
29 aprile 2026
Risposta di MoparPartsGiant.com
Hi Glenn,
Thank you for sharing your experience. We're happy that you're satisfied with our OEM parts available, but we also understand your pricing concern.
Offering fair pricing on genuine parts remains a top priority for us, and we truly appreciate your business.
Delivery was accurate and on-time
29 aprile 2026
Risposta di MoparPartsGiant.com
Hi Daniel,
Thank you for your review. We’re pleased everything arrived smoothly and securely packaged as reliable delivery is something our team takes seriously.
We appreciate your trust in us!
Risposta di MoparPartsGiant.com
Hi Robert,
Thank you for your feedback. Our team works hard to ensure your OEM parts shopping experience is smooth as butter while maintaining outstanding accuracy. We're happy to hear shipping and packaging met expectations.
We appreciate your business!
Every easy to verify if the parts were…
Every easy to verify if the parts were a match for match for my car
29 aprile 2026
Risposta di MoparPartsGiant.com
Hi Alan,
Thank you for sharing you experience! We're happy to hear you found our parts diagram easy to use, and that our Parts Question was able to help you locating the right part for your vehicle.
Our team is always happy to help, let us know if you have any question!
My order arrived in a timely manner and…
My order arrived in a timely manner and the part was OEM
29 aprile 2026
The item that was ordered and shipped…
The item that was ordered and shipped with no issues.
29 aprile 2026
The ease to find what I was looking…
The ease to find what I was looking for.
Ordering process was simple and quick.
OEM part, not a second.
Price was right.
Deliver was exactly as described.
29 aprile 2026
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