Montu UK Pharmacy Recensioni 256

Firstly, my initial deliveries were a mess. One medication took six separate trips to the out-of-town delivery office. The company didn’t care; instead of helping, they wanted me to waste even more time filling out a form. By then I’d already spent about four hours trying to collect medication that was already several days late.

I’ve repeatedly missed the cut-off because they don’t send any email notification when a prescription is ready to pay for. That means even more days lost.

Today I found a list of medications that weren’t even mine sitting in my checkout. Because of a shortage, I tried to check out one quarter of what they’d assigned to me. They took the payment and only afterwards said they couldn’t fulfil the order. They managed to do this in one of the worst weeks I’ve had in years, making an already brutal day significantly worse.

Adding to that, after reading about the flower they’d incorrectly allocated to me, I was genuinely excited to try them. That’s impossible now, because one of them is marked “No new requests.” Thanks, Montu. Even worse, the staff member actually suggested I ask my clinic to issue another prescription for them.

All I received was a verbal shrug. They refused to escalate it to a manager.

I’m now further inconvenienced because I don’t have the funds to pay for my actual prescription until the refund arrives.

They also delayed me checking in with my surgery. Even though my doctor had already signed my prescription, they decided to double-check him, causing yet another pointless delay. He is a trained clinician, fully qualified to make these decisions, and he made them based on my allowance and what I’d already had that month. It was pedantic nonsense on top of nonsense.

Failed by Montu at every step. Their poor score is no surprise. Don’t mistake a slick logo for quality or reliability.

Just another cowboy setup in a poorly regulated industry.

Almost impossible to get via phone and email replies have been slow, of received at al.

And to think they were originally my nominated pharmacy at my clinic.

Terrible refused a refund on dry over cured harsh flavourless crap is supposed to be medince but no it's not anything.beware of sundaze modified grape and curo black cherry punch which smells like sherry vinegar edit: Update 21.11. I am very happy I was in with the pharmacist and had new medication all within 2weeks as it was my first review.aldo the range has increased which is fantastic and I'll think this has gone immensely well on my new order

It our LEGAL right to access any meds, from any pharmacy (UK). These so-and-sos have changed their rules, to bully us into buying the overpriced, substandard rubbish they offer. If it's actually in stock. No longer allowed to shop around. They did not even bother to inform me! How is that legal? Money-Grabbers. And they now only give me 4 days to pay for my meds?!! My prescription is legal for 28 days!! What the Hell are they playing at??

So far so good not too sure on the negative reviews but upto now most things have been in stock and arrived next day nicely packaged as they should - hoping this continues into the future but upto now im extremely impressed

Montu its self the people are lovely the system needs an update when it comes to prescribing flowers sonetimes the delay can cause more delays as you cant see stock levels changing one minute your flower is there next its out of stock sometimes never to return without letting us know over time hopefully its fixed thats the only issue when it does occur you guys action it fast enough

My first order was perfectly easy from start to finish hope it's the same each month.
I would highly recommend ⭐⭐⭐⭐⭐

Good customer service when/if problem occurs.

I've been a customer for years. Recently they've become slow and take weeks to fix things with such a simple solution. I would no longer recommend to friends and family.

A call earlier in the week i made to montu, lead to me needing a call back yesterday and Tom from montu didn't let me down. He rang and got me sorted out with exactly what I needed brilliant team always helpful and polite.

Wow cannot even believe the negative reviews here , yes you cannot always be guaranteed the exact same meds all the time due to stock availability and tbh the amount of people who now are joining these clinics especially alternaleaf is crazy , saying that there is PLENTY of stock so you can always get what you want really, and tbh I am fully disgusted at the negative reviews! I have been with alternaleaf about 7 months and have had 0 issues! None! Other than the fact it's sometimes need to change to a slightly different med which is almost identical! They never encourage smoking medical cannabis as tbh medical cannabis is NOT! street cannabis and therefore should be vaporised or they have gummies , oils absolutly everything you could want or need , chronic pain patient here and thanks to the wonderful caring staff at Montu.
I dont even want to know my GP surgery anymore due to failings in my care!
Again had no issues with contact , no issues with medication and no issues with meds delivered and tbh shame on anyone who thinks its a service you can bulldoze your way into and receive what you want! Montu dont work like that as they do care! There 100% professional and have no need to PUSH! prescriptions on anyone! Also they have updated systems lately and always are, so to be leaving such negative feedback is just ridiculous 🙄 I am so upset to see these reviews as it will put other genuine sufferers of chronic pain and misery off! Over stock issues ,?? Really? Yet more and more stock gets added all the time and everyone receives an email with new stock. So maybe a little more respect from service users is whats required as I would not respond to grown adults kicking off over things that are out of Montus reach , massive thanks to Montu and of course alternaleaf i niw have some quality of life 🥰

Long time customer, I ordered a vape cartridge, realised IMMEDIATELY that wont fit my vape device. So I rang them immediately and asked if I could cancel the order. To purchase one that will (I HAD 2 ON MY PRESCRIPTION). As I wont be able to use this one.. I was told NO no refunds. Even though I placed the order 40 seconds ago. I explained I wont be able to use it.. they didnt care. I said ok fine, il contact my bank and il do a chargeback with them, as im not receiving a product I cant use... and she said 'so your going to tell your back uve bought cannabis!?' How unprofessional is that!! Horrid company. All about how to get as much money out of u as possible. Unhelpful and rude.

I use Montu because my prescriber is part of their group, though I find them more expensive than other pharmacies.

Recently, I received a faulty vape cartridge and the process to resolve it has been incredibly slow. I first reported the issue on September 19th. After a lot of back and forth, they agreed to a store credit on September 30th. It is now October 15th, and despite my new prescription being ready, I am still waiting for the promised voucher code to be sent so I can pay for my order.

The process has taken nearly a month and still isn't finished. I will update this review if and when I finally receive the credit.

Ordered over £400 of medical cannabis, Royal Mail failed to deliver, when I chased them up and explained it was medication, the post office rang the police amd handed my 'drugs' over. Nearly a week later I'm still being told its being 'investigated' so I visited the delivery office personally, where I was informed by the manager the police have my parcel. According to Montu, it should still be delivered by Royal Mail, so they dont actually have a clue where my medication is and they honestly dont care about chasing it up or refunding me for my losses. Had to get my local councillor involved to chase the police for me as im getting nowhere with Montu who couldn't care less

Never have stock. Prescriptions take forever to be actioned if they're actioned at all! Chased my prescription today only to be told it wasn't actioned and medication has gone out of stock. This is after my complaint about stock levels when I put in the order originally! Absolute joke of a company, had enough

Five Star Service - staff has been VERY responsive and timely.

0 Stars for vape cartridge options. A good portion of the cartridges offered are distillates, which makes little sense in a medicinal setting as the patient is missing out on the entourage effects of the various elements that make one strain different than another. In their full spectrum/live resin offerings, there isn’t a single pure Indica and there is only one Indica dominant hybrid and its strain profile isn’t one that treats my symptoms well. Prior to moving to the UK, I lived in a country where I had access to multiple dispensaries, which meant I could always find a strain to elevate my chronic symptoms, even if it meant driving an hour away to get it.

Not being able to view what a company offers before paying so much money and spending so much time going through the approval process is beyond disappointing and my quality of life has suffered because I’m not able to get a product to meet my needs.

For what it’s worth, I’ve been a medicinal user for over a decade, and have learned a lot about what works and doesn’t work for my conditions.

UPDATE response to Montu's response - I've already discussed this with the prescriber during my last appointment. There are no options for me.

Emily was fantastic at helping me throughout the signing up process and with medical questions I had not one thing was too much trouble.

Thanks Emily

Great staff
Great Company

I paid for postage the only choice I had was special delivery at £9 on Friday morning. I received multiple emails from Montu and Royal Mail stating my parcel would be delivered by 1pm on the Saturday. Whilst I understand that technically special delivery is next working day I would have much rather paid for recorded/signed for delivery and pay the appropriate postage. Royal Mail failed to give me any delivery updates so I then ended up having to collect my parcel today (Wednesday). I totally get that this is Royal Mail failing to deliver, I would of appreciated given that Montu will likely claim the £50 compensation from Royal Mail, to have my postage refunded however Montu have flatly refused to do so. From a customer perspective this would have been much appreciated but Amelia at Montu felt like on this occasion not to do so.

Have had such a great experience with these, they help so much, are there when I need to ask about things. Sometimes the waiting is the most annoying part but I won't take a star off for that as everything else makes up for it. Being able to cope day to day now is amazing and I am thankful.

Started off great. Not so much now. Have had TWO clincian appointments where no one has turned up! This means another call and a 3rd attempt at an appointment. As this is my 3rd mth I can't request repeat. Resulting in being at least a week late with this prescription if it ever does get processed. Seriously reconsidering options

Been easy and straight forward from day 1.