Alternaleaf Recensioni 4.391

They were brilliant at the start, untill they had taken over £500of my money on the first month. All the flower was mouldy or dead. Took a week to acknowledge their mistakes, it's been nearly 3 weeks now, still no replacement medication after being told it's a emergency push through. Been told I just have to wait, my clinician usually takes a while, my clinician never does anything before the afternoon. Apparently they only write scrips on week days but some how I had one written on Sunday while the other part was apparently written on Friday... Will be charged 2 delivery fees , no acceptance of fault if anything I've been told I'm impatient because I need the medication I have been prescribed and paid for. It has caused me no end of stress trying to get this sorted. Some of the customer service team are very rude, use antagonising tactics to hang up the phone. I would not recommend anybody use this service, would even go as far to say they shouldn't be allowed to trade under a medical licence

Very helpful, understanding and very well professional good customer service

Alternaleaf / montu are the easiest clinic ive dealt with, All the clinicians ive had meetings with are superb and very knowledgeable. Would recommend to anyone looking for a new clinic. They have a vast range of potential medications with some well known brands. 100% recomend for a fiver a month 💪

Started with a nurse review online which resulted in stating that all was fine and the nurse set up an appointment to speak to someone who would then provide me with a prescription. The appointment was some weeks away but she said that she could bring it forward if I provided the necessary documents. I uploaded details of my diagnosis and two alternatives of treatment already tried. It seemed that because my diagnosis and prescription was over 3 months old that they needed more recent proof. Given that I only get my current prescription every 6 months because it is a drug I would rather not take and only take in emergencies, I asked my GP surgery to provide a letter giving a full breakdown confirming my current condition and the treatments prescribed, all that meet Alternaleaf’s requirements to proceed.
I also gave them full authority to deal with my GP surgery directly. I really couldn’t have done any more but still, after leading me to believe that all would be straightforward, and me jumping through hoops to get them everything they need, they have have let me down. If anyone has a condition that they need help with, I would suggest that you try other providers first.
l’m kind of used to poor service these days but when you’re dealing with health issues people need to be held to a higher standard. Ebony on the help desk either needs additional training or the company’s training needs rewriting. It would be hard to be more disappointed in this company.
I told them I was cancelling and would like funds returned that had been taken so far. What would you know, they don’t provide refunds in these circumstances. It wasn’t about the money - it was £5 - it’s the principle and in my opinion they have none!

Still haven’t received any medication yet.

Unfortunately this appointment felt rushed and I felt pressured to speedily order.
Sad really as previous appointment for the last year have been fab!!
He had little knowledge (or couldn't be bothered to help) was put out and visibly annoyed I wanted a strain that wasn't in stock, pressured to pick one, without any help or advice to fit in with what I can afford.Now moving onto 6 monthly appointments so it had better be a one off or I'll definitely be changing.

Made things really easy and have a lot of information for new comers

Quick, professional. Very happy with this company after switching from another one recently.

For starters i will say...its not magic. It wont take all your pain away but it certainly makes it more manageable (in my humblest of opinions)
Well I read up about the various companies first, their membership etc... Alternaleaf looked very cost effective, so gave it a go.
I have suffered from constant pain since a kidney transplant. Opiods were masking the pain but destroying my will. Other pain medication just didn't come close, I tried a good few!
Alternaleaf were very patient with me as it took me a while from my first appointment to sort all my info. When I had my 2nd appt everything was explained, in full, by a doctor. He was able to recommend me the correct products and doses that I require.
Sleep better and a lot less pain! Highly recommend to give it a go if you are in a similar situation.

I am a patient with Alternaleaf for the last six months with severe depression, and I have been using flower form of cannabis for the last 25 years. I will say with pure honesty, that the flower products are standard with a lack of terpines, and some even contain seeds!!! Even worse for consumers is the fact the flower sits in the packaging with the high possibility of mold development. It turns out Montu never open or see the product due to government guidelines, so how do you know or test for quality control? I purchased the medication, and on opening the package it was full of mold. I explained the issue to Alternaleaf and Montu clearly with pictures of the product, and basically the pair told me I have to accept a lose of £100!! No refund, no returns on faulty products, and no responsibility!!! Yes, the staff do treat you nicely and professional, but when it comes to accountability and their ethos in helping you with a faulty products they fail greatly.
The only good thing about their company is the delivery of the product, and not for high quality flowers. Thanks for causing me mental distress and financial loss, I feel so much better. I wish everyone and myself the best of health.
They do offer other forms of medicine, so maybe that would be better for others.

The consultations were comfortable an i felt ease while talking with the drs. The prescription has improved my life for 20+ years my legs an back have been tight muscles due to my conditions.

Great company and people to deal with. Everything went smooth and the process was straightforward without complications.

Very helpful a lot of good information and quick service

Very easy and simple process to register and book the appointments; not overly complicated, and had a smooth transaction to navigate the process for treatment.

Amazing fast experience, amazing customer service and personal experience.

The products I receive help my mental health and other problems they was helpful and easy to talk to received my first package quick and can't wait for next package to arrive

Great customer service, excellent value and superb product

Perfect for what I need

Overall absolutely perfect brilliant customer service